Utilities in <u>Newburn

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Your Complete Guide to Utilities in Newburn

If you just moved and have some questions about Newburn? Our complete guide to utilities in Newburn will explain in detail everything about broadband, area codes, power generation and energy distributors, and Newburn water and sewerage. Keep reading to learn everything about utilities in Newburn.

About Newburn, Northumberland

Newburn NE15 has a population of 2,537 and is located in the county of Northumberland. Northumberland has a population of 319,010 people.

Who supplies my water in Newburn?

Newburn water services are provided by Independent Water Networks Ltd. Here are the main contact numbers for Independent Water Networks Ltd, and Northumbrian Water:

Getting in touch with your water suppliers for Newburn

Ringing a contact number for Independent Water Networks Ltd or Northumbrian Water is one of many options to discuss your Newburn water problems.

Independent Water Networks Ltd contact numbers

Below, you can find the principal contact numbers for Independent Water Networks Ltd general enquiries and emergencies.

Independent Water Networks Ltd telephone number Independent Water Networks Ltd Emergency telephone number
0292 002 8711 0292 002 8711
Mon-Fri 8am-8pm, Sat 9am-1pm, Emergencies 24/7/365
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Northumbrian Water contact numbers

Below, you can find the principal contact numbers for Northumbrian Water general enquiries and emergencies.

Northumbrian Water telephone number Northumbrian Water Emergency telephone number
0345 733 5566 0345 717 1100
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365

Write to Independent Water Networks Ltd or Northumbrian Water

You can also get in touch with Independent Water Networks Ltd or Northumbrian Water, by composing a letter or sending an email. You can even send your message through the Independent Water Networks Ltd or Northumbrian Water website.

Independent Water Networks Ltd

If you prefer to send a letter to Independent Water Networks Ltd can do so by writing to the Independent Water Networks Ltd address below:

Independent Water Networks Ltd Address
Driscoll 2, Ellen Street
CF10 4BP

Customers that would rather email Independent Water Networks Ltd, you must use the following email address:

Independent Water Networks Ltd Email Address

Northumbrian Water

If you prefer to send a letter to Northumbrian Water can do so by writing to the Northumbrian Water address below:

Northumbrian Water Address
Northumbrian Water Ltd, Northumbria House, Abbey Road

Customers that would rather email Northumbrian Water, you must use the following email address:

Northumbrian Water Email Address

Water rates in Newburn

Water bill in Newburn

Water rates in Newburn will vary depending on if your home has a water meter or not. It's easy to find out if your Newburn water rates are metered or not by looking at a recent water bill or by speaking to the supplier. Homes with metered Newburn water rates will have a meter number listed on their water bills.

Metered Customers in Newburn

Customers with a water meter at their Newburn house will pay an annual fixed charge, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Independent Water Networks Ltd or Northumbrian Water. Whilst the variable charges cover the consumption at your Newburn home.

Unmetered Customers in Newburn

Customers without a meter at their Newburn home have an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount no matter how much water you use at your Newburn home.

The rate unmetered customers pay for water in Newburn is based on the rateable value of your home. The rateable value calculation of your Newburn water rates will have been determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If your family is small, or you don't live with others, getting a water meter for your Newburn might work out cheaper.

Customers with bigger families that use more water will probably not benefit by having a meter installed.

How much is the average water bill in Newburn?

The average water bill Newburn residents are charged will depend on which water company supplies your home. The table below shows the average water bill by supplier:

Supplier Average Water Bill Per Month Average Annual Water Bill
Independent Water Networks Ltd - -
Northumbrian Water £14.83 £178
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How do I pay my Newburn water bill?

You will first need to register with Independent Water Networks Ltd or Northumbrian Water. After you register your details with Independent Water Networks Ltd or Northumbrian Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Newburn bill. Whilst some customers prefer to make a single annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. After you've set up your Independent Water Networks Ltd or Northumbrian Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Newburn?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Newburn NE15, your water suppliers are Independent Water Networks Ltd and Northumbrian Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Newburn Water Frequently Asked Questions

Below we have answered some common questions that customers in Newburn have about their water supply.

Frequently Asked Questions About Water in Newburn

Is tap water in Newburn safe to drink?

Yes! You can drink the tap water in Newburn. You can rest assured that Newburn water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Newburn water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Newburn water to make it drinkable.

Where does the water in Newburn come from?

There are three main sources of water that supply Newburn:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Newburn

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Newburn is below 60ppm, this means the water in in Newburn is rated as soft water.

What does this mean?

The clean water supply to your home in Newburn contains just trace amounts of hard water minerals. soft water means your clothes should be softer after washing, and your appliances more efficient. It also means less limescale build-up in your home appliances meaning they should not break down as often.

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You don't need to add a water softener to the water in Newburn.

Newburn No Water

If there isn't any running water in your Newburn home, you will first need to find out whether the problem is with your home plumbing or if the problem is an outage affecting Newburn.

If there is no water at your Newburn home, do you only have no cold water or no hot water? If you don't have hot water but have cold water, the issue will be with your home plumbing and not a problem affecting Newburn.

If you don't have any cold water, not even a trickle, contact Independent Water Networks Ltd or Northumbrian Water for assistance. In this case you should try the following tips:

  1. Look at the "In Your Area" sections on the Independent Water Networks Ltd or Northumbrian Water website for any information explaining the reason your home has no water.
  2. Check the Twitter account of Independent Water Networks Ltd or Northumbrian Water, they will often tweet updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Verify your stop tap and make sure it's open.

Newburn water leak or flooding

Newburn water problems might include anything from a burst water main or flooding, to a leak in your Newburn home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you notice a water leak or flooding outside your Newburn property, you should try to do one of the following as long as it's safe to do so:

  1. Ring Independent Water Networks Ltd or Northumbrian Water regardless if the problem relates to wastewater or clean water.
  2. If you can go on the internet at your current location, visit the "report a leak" page on the Independent Water Networks Ltd or Northumbrian Water website and fill in the form to report the problem.

Why does the water in Newburn taste strange?

If you notice a change in taste or smell with your Newburn water this may be due to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can affect it by infusing your Newburn water with an earthy smell or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding metallic, salty, or rubbery hints to Newburn water.

If you are unsure about your water's appearance, smell, or taste, you can speak to Independent Water Networks Ltd or Northumbrian Water using the contact information above.

Broadband Speed in Newburn NE15

Newburninternet connected globe

The speed of your internet connection at your Newburn home depends on several factors such as:

  • Availability of fibre
  • Distance from the telephone exchange
  • Placement of your router
  • If you're using wi-fi or ethernet
  • Your internet service provider or ISP

Test the speed of your connection and see if it matches the average broadband speed for Newburn with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Newburn Average Download Speed Newburn Average Upload Speed
74.65 Mbps 20.48 Mbps
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The way you choose to connect to the internet can affect the speed you get at your home in Newburn. An FTTP is the fastest internet connection available in the UK and is available to 31.83% of UK households.

ADSL is the slowest type of connection, in some remote parts of the UK it is the only means of connection that's available.

What should you consider when picking a broadband provider in Newburn?

These days, the internet is as important as other essential utilities, some people might consider it the most important. That means choosing an internet service provider can be unnerving. To ease the pressure, let's take a look at the top four points worth considering before picking a broadband provider in Newburn.


The first thing you need to think about when picking a broadband provider in Newburn is what's available. The majority of homes in Newburn can take advantage of fibre or 'superfast' connections, people outside a built-up area may have trouble getting fast broadband.

That being said, homes that have been built recently will likely have be able to get ultrafast FTTH as developers often tend to install the latest infrastructure when constructing new homes.

Type of connection

What are the different types of connection in Newburn?

  • Fibre broadband
    • This is the fastest type of connection you can get in Newburn
    • Fibre broadband is split into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of at least 24 Mbps.
    • A Full Fibre broadband internet connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through a standard telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • High availability with for 99.9% of Newburn homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Restricted availability in some parts of Newburn.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Newburn.
    • Might work out more expensive without an unlimited data plan.
    • Can tether to your smartphone without special equipment, though some mobile networks do not allow tethering.
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Newburn broadband cost

Newburn broadband bill

You also need to consider the price you pay for broadband in Newburn. It's easy to find a broadband provider that's offering a cheap introductory offer for new customers, but the price can quickly increase. You should always look in the small print of the offer before you sign up to a internet connection in Newburn. Some providers will raise the price even during the initial contract period. We reported recently on the BT price hike that has affected millions of customers.

Newburn Broadband Reliability

The reliability of the broadband connection is in Newburn must also be considered, with so many people that work from home either full-time or part-time, knowing you have a reliable broadband connection to keep up to date with work your work can be extremely important.

When we're relaxing we're streaming movies or playing online games with friends which without a reliable broadband connection at your Newburn home will be an important thing to consider.

Newburn broadband customer service

Lastly, the customer support of your Newburn broadband connection is of utmost importance. You might never need to get in touch with your internet service provider, however, if you have an issue and need to get in touch with them a provider with excellent customer service that can deal with your problem quickly and efficiently is definitely something worth considering when you choose a broadband provider in Newburn.


Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Newburn ask about their broadband.

Broadband FAQs

How fast is the broadband in Newburn?

The average internet speed in Newburn is:

Newburn Average Download Speed Newburn Average Upload Speed
74.65 Mbps 20.48 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green cabinets that you might have near your home in Newburn, from there it's connected to your home through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Newburn property. This means it's very fast and extremely reliable. Currently, 31.83% of UK home .

What speed internet is best for me?

That would depend on how you will use the internet. Check out the table below for a general idea which speed you should pick for a broadband service in Newburn.

Frequent internet uses Recommended Broadband Speed Maximum of 2 devices
Maximum of 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to talk to your connected devices. 2.4Ghz WiFi signals travel further, but has a slower speed. 5Ghz WiFi signals don't have as much range, but your data will be transmitted faster.

What's the telephone dialling code of Newburn

Corded telephone area code Newburn

The telephone area code, sometimes called the landline dialling code, for Newburn is 01806. If you're calling somebody in Newburn, and you are in a different area, you must add 01806 to the number you're calling.

How much does an 01806 Newburn call cost?

If you have a call plan with your landline or mobile, then the call cost is likely to be included with your tariff. Without an inclusive calls plan, it should cost in the region of 10p per minute, plus the call set-up charge.

If you don't know whether you have a plan that includes calls, you should ask your provider before you make the call to avoid additional charges on your next phone bill.

How many dialling codes does the UK have? There are 645 area codes in the UK incl. Northern Ireland. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity in Newburn

Residents in Newburn can choose their own supplier for gas and electricity, but whichever supplier they are with, the gas and electricity is going to be maintained and supplied by the regional network operator.

These network operators are officially called Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that connects your Newburn home to the gas network and electricity grid.

More often than not you will never need to ever contact the Newburn distribution network operator, but should you ever need to, you can easily find out which DNO is responsible for Newburn in this section.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Newburn

The electricity distribution network operator for Newburn is Northern Powergrid - North East. You can find the Northern Powergrid - North East contact details in the table below:

Northern Powergrid - North East Contact Information
General Enquiries 0800 011 3332
Emergencies 0800 668 877
Email cus.serv@northernpowergrid.com
Website https://www.northernpowergrid.com/
Address RSXE-RCZX-XKBL, Manor House, Manor House
Penshaw, Houghton le Spring

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Newburn

There are no power plants within a 10 mile radius of Newburn.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). Additionally, a tiny amount was generated with other kinds of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations are scheduled for closure, by 2035 there will only one nuclear power plant still producing energy. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable sources can include wind, solar, hydro, and biomass. This will conmtinue to rise as the UK is focussed on meeting its net-zero targets.

Towns and Cities Near Newburn

You might be wondering which municipalities are within reach of Newburn, in the below table you will find the five nearest towns and cities to Newburn.

Closest five municipalities to Newburn
Municipality Distance from Newburn
Throckley -
Westerhope 1.22 miles
Wingrove 2.01 miles
Westgate 2.01 miles