Utilities in <u>North Ockendon

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A Complete Guide to Utilities in North Ockendon

Are you moving and want to know more about North Ockendon? Our complete guide to utilities in North Ockendon will explain in detail everything there is to know about broadband, area codes, power generation and energy distributors, and North Ockendon water and sewerage. Keep reading to learn everything about utilities in North Ockendon.

About North Ockendon, Essex

North Ockendon RM14 has a population of 22,303 and is located in the county of Essex. Essex has a population of 1,832,752 people.

Who supplies my water in North Ockendon?

North Ockendon water services are provided by Anglian Water. Below are the main phone numbers for Anglian Water, and Essex & Suffolk Water:

How to reach your water providers in North Ockendon

Calling a phone number for Anglian Water or Essex & Suffolk Water is one of many contact methods to discuss your North Ockendon water problems.

Anglian Water phone numbers

In the table below we have listed the main phone numbers for Anglian Water general enquiries and emergencies.

Anglian Water contact number Anglian Water Emergency contact number
0345 791 9155 0345 714 5145
Mon to Fri 8am-8pm,Sat 8am-4pm, Sun 10am-4pm,Bank holidays 10am-4pm, Emergencies 24/7/365
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Essex & Suffolk Water phone numbers

In the table below we have listed the main phone numbers for Essex & Suffolk Water general enquiries and emergencies.

Essex & Suffolk Water contact number Essex & Suffolk Water Emergency contact number
0345 782 0111 0800 526 337
Mon-Fri 8am-7pm, Sat 8am to 1pm, Emergencies 24/7/365

Write to Anglian Water or Essex & Suffolk Water

You can also write to Anglian Water or Essex & Suffolk Water, by composing a letter or sending an email. You can also submit your request on the Anglian Water or Essex & Suffolk Water website.

Anglian Water

Customer that want to post a letter to Anglian Water can do so by writing to the Anglian Water address below:

Anglian Water Address
PO Box 4994
Lancing
BN11 9AL

If you want to email Anglian Water, you must use the following email address:

Anglian Water Email Address
anglianwatercustomerservices@anglianwater.co.uk

Essex & Suffolk Water

Customer that want to post a letter to Essex & Suffolk Water can do so by writing to the Essex & Suffolk Water address below:

Essex & Suffolk Water Address
Northumbrian Water Ltd, Northumbria House, Abbey Road
DH1 5FJ
Durham

If you want to email Essex & Suffolk Water, you must use the following email address:

Essex & Suffolk Water Email Address
webcustaccs@eswater.co.uk

Cost of water in North Ockendon

Water bill in North Ockendon

Water rates in North Ockendon will vary depending on if your home has a water meter or not. It's easy to find out if your North Ockendon water rates are metered or not by checking your water bill or by getting in touch with the supplier. Homes with metered North Ockendon water rates will have a meter number listed on their water bills.

Metered Customers in North Ockendon

Customers who have a water meter installed at their North Ockendon property will pay an annual charge that is fixed, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Anglian Water or Essex & Suffolk Water. Whilst the variable charges are for the consumption at your North Ockendon home.

Unmetered Customers in North Ockendon

Customers that don't have a water meter at their North Ockendon home pay an annual charge for their water usage. This charge is fixed, this means you will pay the same amount regardless of how much water consumed at your North Ockendon home.

The rate unmetered customers pay for water in North Ockendon is going to be based on the rateable value of your home. The rateable value calculation of your North Ockendon water rates would have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you are single, or have a small family, installing a water meter at your North Ockendon may save you money.

Customers with bigger families that use more water will probably not benefit by having a meter installed.

How much is the average water bill in North Ockendon?

The average water bill North Ockendon residents are being charged will depend on which water company supplies your home. The table below shows the average water bill by supplier:

Supplier Average Water Bill Per Month Average Water Bill Annually
Anglian Water £16.83 £202
Essex & Suffolk Water £20.50 £246
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How do I pay my North Ockendon water bill?

First of all, you will need to register with Anglian Water or Essex & Suffolk Water. After you register your details with Anglian Water or Essex & Suffolk Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your North Ockendon bill. Whilst some customers would prefer to pay annually, other customers might like to set up quarterly, monthly, or even weekly payments instead. When you set up your Anglian Water or Essex & Suffolk Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in North Ockendon?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in North Ockendon RM14, your water suppliers are Anglian Water and Essex & Suffolk Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

North Ockendon Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in North Ockendon have about their water supply.

Frequently Asked Questions About Water in North Ockendon

Is the tap water in North Ockendon safe to drink?

Yes! You can drink the tap water in North Ockendon. You can rest assured that North Ockendon water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated North Ockendon water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter North Ockendon water to make it drinkable.

Where does the water in North Ockendon come from?

There are three main sources of water that supply North Ockendon:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in North Ockendon

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in North Ockendon is higher than 276ppm, this means the water in North Ockendon is rated as very hard water.

What does this mean?

The water being supplied to your home in North Ockendon contains slightly elevated levels of minerals that cause hard water. very hard water will not clean your clothes, dishes, or your body efficiently, and your appliances will be less efficient which is not good news for your utility bills. You might also notice more limescale build-up in your appliances and the taste of your tap water may be affected.

Selectra recommends

You should add a water softener to the water in North Ockendon.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

North Ockendon No Water

If you don't have any running water in your North Ockendon home, you will first need to find out whether the problem is with your home plumbing or if the problem is a widespread issue affecting North Ockendon.

If there is no water at your North Ockendon home, do you only have no cold water or no hot water? If you don't have hot water but have cold water, the issue is probably going to be with your home plumbing and not a problem affecting North Ockendon.

If your home has no cold water, not even a trickle, contact Anglian Water or Essex & Suffolk Water for help. If this is the case, you can try these tips:

  1. Check for updates on the "In Your Area" sections of the Anglian Water or Essex & Suffolk Water website for any information explaining why you have no water.
  2. Examine the Twitter account of Anglian Water or Essex & Suffolk Water, quite often you will find they have posted an update about the issue.
  3. Check with your neighbours to find out if they also have no water.
  4. Make sure your stop tap is in the open position.

North Ockendon water leak or flooding

North Ockendon water problems might include anything from a leak, a burst water main, or flooding in your North Ockendon home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you find a water leak or flooding that's not inside your North Ockendon property, you need to do one of the following as quickly as you can:

  1. Ring Anglian Water or Essex & Suffolk Water regardless if the issue relates to drinking water or wastewater.
  2. If you have access to the internet, navigate to the "report a leak" area of the Anglian Water or Essex & Suffolk Water website and fill in the form to report the problem.

Why does the water in North Ockendon taste strange?

If you notice a change in taste or smell with your North Ockendon water this could be because of one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can infuse the North Ockendon water with a somewhat earthy aroma or taste.
  3. Plumbing can also contribute to the taste of your household water, adding metallic, salty, or rubbery hints to North Ockendon water.

If you are unsure about your water's appearance, smell, or taste, you can speak to Anglian Water or Essex & Suffolk Water on the contact details above.

Internet in North Ockendon RM14

North Ockendoninternet connected globe

The speed of your internet connection at your North Ockendon home is dependant upon several factors such as:

  • Availability of fibre
  • Proximity of the local telephone exchange
  • Location of the router in your home
  • If you're using wi-fi or ethernet
  • Your broadband provider

Test the speed of your connection and see how it compares to the average connection speed for North Ockendon with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

North Ockendon Average Download Speed North Ockendon Average Upload Speed
74.28 Mbps 15.08 Mbps
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The way you choose to connect to the internet can affect your download and upload speed in North Ockendon. An FTTP is currently the fastest broadband connection you can get in the UK at the time of writing, this has been rolled out to 31.83% of UK households.

The slowest way to access the internet is ADSL, but for some customers in remote areas it's the only type of internet connection that's available.

What should you consider when searching for a broadband provider in North Ockendon?

It's 2022, which means the internet is just as important as any other utility, perhaps more important. Which means picking a reliable provider for your internet can be unnerving. Worry not, we've listed the four important points that you should consider when searching for a broadband provider in North Ockendon.

Availability

The first thing you need to think about whilst searching for a broadband provider in North Ockendon is what's available. The majority of homes in North Ockendon should be able to enjoy superfast' or fibre connections, those living in rural homes could face issues getting access to the fastest internet.

Although, homes that have been built in the last few years may already have access to ultrafast FTTH since developers often install the latest technology during construction.

Type of connection

What are the different types of connection in North Ockendon?

  • Fibre broadband
    • This is fastest connection that's currently available in North Ockendon
    • Fibre broadband is split into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of more than 24 Mbps.
    • A Full Fibre broadband connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is delivered through your traditional telephone line.
    • Limited download speed of up to 24 Mbps.
    • High availability with for 99.9% of North Ockendon homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Availability can be limited in some parts of North Ockendon.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in North Ockendon.
    • Could prove more expensive unless you have an unlimited data tariff.
    • No special equipment required by tethering to your smartphone, though some mobile networks do not allow tethering.
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broadband connections options

North Ockendon broadband cost

North Ockendon broadband bill

You also need to consider the monthly cost of broadband in North Ockendon. You will see many broadband providers are offering a cheap introductory offer for new customers, but the price is often for a limited period. You should always look in the terms and conditions of the deal before you commit to a broadband connection in North Ockendon. Some providers will raise the price even before your contract has finished. For example, recently there was a BT price hike that has affected millions of customers.

North Ockendon Broadband Reliability

How reliable the broadband is in North Ockendon must also be considered, with many people working from home on a part-time or full-time basis, we need to have a reliable internet connection to keep up to date with work your work is really important.

Then in our freetime we're watching movies online or gaming online which without a reliable broadband connection at your North Ockendon home will be an important thing to consider.

North Ockendon broadband customer support

Finally, the technical support for your North Ockendon internet connection is of utmost importance. Hopefully you shouldn't have to contact the internet service provider you choose, but should the need to contact them arises a provider with excellent customer service that is able to solve your issue quickly and efficiently is definitely something worth considering when making a decision for a broadband internet provider in North Ockendon.

Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in North Ockendon have about their internet connection.

Broadband Internet FAQs

Is the internet fast in North Ockendon?

The average broadband speed in North Ockendon is:

North Ockendon Average Download Speed North Ockendon Average Upload Speed
74.28 Mbps 15.08 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green cabinets that you might have near your home in North Ockendon, it's then connected to your house via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your North Ockendon home. That makes it the most reliable and fastest fibre broadband. At the time of writing, 31.83% of UK home .

What broadband speed do I need?

That will be dependant on what kind of internet user you are. Have a look at the following table to find out which speed you should pick for a broadband service in North Ockendon.

Usual Internet habits Recommended Broadband Speed 2 devices or less
2 devices or less Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
3-5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to transmit the data between your devices. 2.4Ghz WiFi signals travel further, but does so at slower speeds. 5Ghz WiFi signals don't have as much range, but will transmit the data between devices at faster rates.

What's the telephone area code for North Ockendon

Corded telephone area code North Ockendon

The telephone dialling code, sometimes called the area code, for North Ockendon is 01806. If you're calling somebody in North Ockendon, and you're located in a different region, you will need to add 01806 before the number you're trying to call.

How much does an 01806 North Ockendon call cost?

If you have a call plan with your landline or mobile, the phone call will probably be included in that tariff. If you don't have an included calls tariff, it should cost in the region of 10p per minute, plus an additional call set-up charge.

If you are uncertain whether you have calls included in your tariff, you should ask your provider before calling to avoid additional charges on your next phone bill.

How many dialling codes does the UK have? There's a total of 645 telephone area codes in the UK. They are a mix of three, four, or five digits long.

Gas and Electricity Supply in North Ockendon

People living in North Ockendon are able to choose their gas and electricity provider, but regardless of the supplier they are billed by, the electricity and gas is maintained and supplied by the local network operator.

These network operators are officially called Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that connects your North Ockendon home to the electricity grid and gas networks.

Most of the time you will never need to ever contact the North Ockendon distribution network operator, but if you do, you can find the distribution network operator for North Ockendon right here.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for North Ockendon

The electricity distribution network operator for North Ockendon is UK Power Networks - Eastern England. You can find the UK Power Networks - Eastern England contact details in the table below:

UK Power Networks - Eastern England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email care@ukpowernetworks.co.uk
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
London

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near North Ockendon

There are no power plants within a 10 mile radius of North Ockendon.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). Additionally, a tiny amount was generated with fossil fuels from other sources (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations are scheduled for closure, only one will still be generating energy 2035. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable fuel is generated from souces such as wind, solar, hydro, and biomass. We can expect to see this continue increasing as the UK is focussed on meeting its net-zero targets.

Municipalities Near North Ockendon

You might be wondering which municipalities are nearby North Ockendon, we've found the five closest municipalities to North Ockendon.

Closest five municipalities to North Ockendon
Municipality Distance from North Ockendon
Bulphan -
Cranham -
Elm Park 0.85 miles
Ardleigh Green 2.34 miles