Utilities in <u>North Sunderland

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A Complete Guide to Utilities in North Sunderland

If you've moved and have questions about North Sunderland? Our utilities guide to North Sunderland is going to provide you with everything you need to know about broadband, area codes, power generation and energy distributors, and North Sunderland water and sewerage. Keep reading to learn everything about utilities in North Sunderland.

About North Sunderland, Northumberland

North Sunderland NE68 has a population of 1,803 and is located in the county of Northumberland. Northumberland has a population of 319,010 people.

Who supplies my water in North Sunderland?

North Sunderland water utilities are supplied by Northumbrian Water. In the table below are the contact numbers for Northumbrian Water:

Getting in touch with your water supplier for North Sunderland

Ringing a contact number for Northumbrian Water is just one method of contact to deal with your North Sunderland water issues.

In the table below we have listed the main contact numbers for Northumbrian Water general enquiries and emergencies.

Northumbrian Water phone number Northumbrian Water Emergency phone number
0345 733 5566 0345 717 1100
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365
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Write to Northumbrian Water

Additionally, you can communicate with Northumbrian Water, either by email or with a letter in the post. You can also submit your request on the Northumbrian Water website.

Customer that want to post a letter to Northumbrian Water can do so by writing to the Northumbrian Water address below:

Northumbrian Water Address
Northumbrian Water Ltd, Northumbria House, Abbey Road
DH1 5FJ
Durham

Customers that would rather email Northumbrian Water, you should use the following email address:

Northumbrian Water Email Address
care@nwl.co.uk

Price of water in North Sunderland

Water bill in North Sunderland

Water rates in North Sunderland will vary depending on if your home has a water meter or not. It's easy to find out if your North Sunderland water rates are metered or unmetered rates by checking your water bill or by contacting your supplier. Homes with metered North Sunderland water rates will have a meter number listed on their water bills.

Metered Customers in North Sunderland

Customers that have a water meter at their North Sunderland house will pay an annual fixed charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Northumbrian Water. Whilst the variable charges cover the consumption at your North Sunderland home.

Unmetered Customers in North Sunderland

Customers that don't have a water meter at their North Sunderland home pay an annual charge for their water usage. This charge is fixed, meaning your water bill will stay the same no matter how much water you use at your North Sunderland home.

Water rates for unmetered customers in North Sunderland is based on the rateable value of your home. The rateable value of your North Sunderland water rates will have been determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you have a small family, or live alone, having a water meter installed at your North Sunderland may save you money.

Customers with bigger families that use more water will probably not benefit by having a meter installed.

How much is the average water bill in North Sunderland?

The average water bill North Sunderland residents are billed is £14.83 per month, which is £178 annually.

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How do I pay my North Sunderland water bill?

First, you must sign up and register with Northumbrian Water. After you've registered with Northumbrian Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your North Sunderland bill. Whilst some customers would prefer to pay annually, other customers would prefer quarterly, monthly, or even weekly payments instead. When you set up your Northumbrian Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in North Sunderland?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in North Sunderland NE68, your water supplier is Northumbrian Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

North Sunderland Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in North Sunderland have about their water supply.

Frequently Asked Questions About Water in North Sunderland

Is water from the tap in North Sunderland safe to drink?

Yes! It's safe to drink the tap water in North Sunderland. You can rest assured that North Sunderland water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated North Sunderland water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter North Sunderland water to make it drinkable.

Where does the water in North Sunderland come from?

There are three main sources of water that supply North Sunderland:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in North Sunderland

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in North Sunderland is below 60ppm, that makes the water hardness in in North Sunderland is rated as soft water.

What does this mean?

The water supply to your home in North Sunderland contains just trace amounts of hard water minerals. soft water will give your clothes a softer feel, and your appliances will be more efficient which is good news for your wallet. There should also be less limescale in your appliances which extends their lifespan.

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You shouldn't need to use a water softener at your home in North Sunderland.

North Sunderland No Water

If there isn't any running water in your North Sunderland home, you need to find out if the issue is to do with your home plumbing or if the issue is within your neighbourhood in North Sunderland.

If there is no water at your North Sunderland home, do you only have no cold water or no hot water? If you don't have hot water but have cold water, the problem will be with the plumbing at your home and not a problem affecting North Sunderland.

If there is no cold water, not even a trickle, contact Northumbrian Water for advice. In this case you should try the following tips:

  1. Check the "In Your Area" sections of the Northumbrian Water website for any information explaining the reason your home has no water.
  2. Examine the Twitter account of Northumbrian Water, quite often you will find they have posted an update about the issue.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Verify your stop tap and make sure it's open.

North Sunderland water leak or flooding

North Sunderland water problems could be anything from a burst water main or flooding, to a leak in your North Sunderland home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you notice a water leak or flooding outside your North Sunderland property, you should try to do one of the following as long as it's safe to do so:

  1. Contact Northumbrian Water whether the problem is with clean water or wastewater.
  2. If you can access the internet from your location, navigate to the "report a leak" area of the Northumbrian Water website and fill in the form to report the problem.

Why does the water in North Sunderland taste strange?

If you notice a change in taste or smell with your North Sunderland water this could be because of one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can affect it by infusing your North Sunderland water with an earthy smell or taste.
  3. Plumbing can cause the taste of your water to change, adding metallic, salty, or rubbery hints to North Sunderland water.

If you have any queries or worries about your water's smell, taste, or appearance, you can speak to Northumbrian Water via the contact channels listed above.

Broadband in North Sunderland NE68

North Sunderlandinternet connected globe

The broadband speed you get at your North Sunderland home depends on several factors such as:

  • Fibre availability
  • How far from the telephone exchange you are
  • Where you've placed your router
  • If you are connected with ethernet or wi-fi
  • Your broadband provider

Test how fast your internet is and see how it compares to the average broadband speed for North Sunderland with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

North Sunderland Average Download Speed North Sunderland Average Upload Speed
42.10 Mbps 10.60 Mbps
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The internet connection type you have can affect your download and upload speed in North Sunderland. An FTTP is the best kind of broadband connection available in the UK and is available to 31.83% of homes in the UK.

ADSL internet connections are the slowest, in some remote parts of the UK this type of connection is the only one available.

Things to consider when choosing an internet provider in North Sunderland?

These days, the internet is as important as other essential utilities, perhaps more important. So picking the right internet provider might seem daunting at first. Worry not, we've listed the four important points worth considering before choosing an internet provider in North Sunderland.

Availability

The first thing to consider before choosing an internet provider in North Sunderland is what's available. The majority of homes in North Sunderland should have access to fibre or 'superfast' broadband connections, customers who live in a rural location may have trouble getting fast broadband.

However, new builds and properties that have been constructed in the last few years will likely have be able to get ultrafast FTTH since developers often install the latest technology during construction.

Type of connection

How can I connect to the internet in North Sunderland?

  • Fibre broadband
    • This is the fastest type of connection you can get in North Sunderland
    • There are two categories of fibre broadband connections, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of at least 24 Mbps.
    • A Full Fibre broadband internet connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is provided via your phone line.
    • Limited download speed of up to 24 Mbps.
    • High availability with for 99.9% of North Sunderland homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Limited availability in some parts of North Sunderland.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in North Sunderland.
    • Might work out more expensive without an unlimited data plan.
    • You don't need a router if you tether the connection to your smartphone, though some mobile networks do not allow tethering.
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North Sunderland broadband price

North Sunderland broadband bill

You also need to consider how much it costs for the broadband in North Sunderland. There are many providers offering a low cost deal for new customers, but the price can quickly increase. We recommend you double check the terms and conditions of the deal before you sign up to a broadband connection in North Sunderland. Some providers may even increase the price whilst you're in contract. In the news recently, there was a BT price hike which affects millions of BT customers.

North Sunderland Broadband Reliability

How reliable the broadband is in North Sunderland also needs consideration, with many people working from home full-time or just a few days per week, knowing you have a reliable broadband connection to do your work is a priority.

When we're relaxing we're playing online games with friends or streaming movies and TV shows meaning without an internet connection that's reliable at your North Sunderland home is going to be important.

North Sunderland broadband technical support

Lastly, the technical support for your North Sunderland broadband internet is extremely important. Hopefully you shouldn't have to contact the internet service provider you choose, however, if you have an issue and need to get in touch with them then having solid customer service that deals with your query quickly and efficiently is definitely something worth considering when selecting an internet provider in North Sunderland.

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Broadband FAQ

Below we've answered some our the most common questions that customers in North Sunderland have about broadband internet.

Broadband FAQs

What's the average broadband speed in North Sunderland?

The average internet speed in North Sunderland is:

North Sunderland Average Download Speed North Sunderland Average Upload Speed
42.10 Mbps 10.60 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to a green box on your street in North Sunderland, from there it's connected to your home through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your North Sunderland house. That means it's the fastest and most reliable type of broadband fibre internet. At the time of writing, 31.83% of UK home .

What broadband speed do I need?

It really does depend on how you will use the internet. Check out the table below for a rough guide to which speed you should take for a broadband service in North Sunderland.

Main internet uses Recommended Download Speed Maximum of 2 devices
Maximum of 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
3-5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit data to connected devices. 2.4Ghz WiFi travels across longer distances, but does so at slower speeds. 5Ghz WiFi signals have a smaller radius, but will transmit the data between devices at faster rates.

What's the landline area code in North Sunderland

Corded telephone area code North Sunderland

The telephone area code, sometimes called the landline dialling code, for North Sunderland is 01806. If you call someone in North Sunderland, and you are not in the same area, you must add 01806 to the number you'd like to call.

How much does an 01806 North Sunderland call cost?

If you have calls included with your mobile or landline tariff, the cost of the call is likely to be included in that tariff. If calls are not included with your tariff, the cost of the call will be about 10p per minute, plus an additional call set-up charge.

If you are uncertain whether you have a plan that includes calls, please check with your provider before making the call to avoid additional charges on your next phone bill.

How many dialling codes does the UK have? Including Northern Ireland, The UK has 645 area codes. UK area codes can be three, four, or five digits long.

Electricity and Gas in North Sunderland

Residents in North Sunderland are free to choose their own supplier for gas and electricity, but regardless of the supplier they are billed by, the electricity and gas is distributed and taken care of by the regional network operator.

We call them Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that supplies your North Sunderland home to the gas network and electricity grid.

More often than not you won't need to speak to the North Sunderland distribution network operator, but should the need arise, you can quickly find out which DNO covers North Sunderland right here.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for North Sunderland

The electricity distribution network operator for North Sunderland is Northern Powergrid - North East. You can find the Northern Powergrid - North East contact details in the table below:

Northern Powergrid - North East Contact Information
General Enquiries 0800 011 3332
Emergencies 0800 668 877
Email cus.serv@northernpowergrid.com
Website https://www.northernpowergrid.com/
Address RSXE-RCZX-XKBL, Manor House, Manor House
Penshaw, Houghton le Spring

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near North Sunderland

There are no power plants within a 10 mile radius of North Sunderland.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This came mostly from natural gas (42%) and coal (2.7%). Furthermore, a tiny amount was generated with other types of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, this is expected to reduce in the next few years as nuclear power stations in the UK’s begin to close, only one will still be generating energy 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel sources include solar, wind, hydro, and biomass. We can expect to see this continue increasing as the UK aims to meet its net-zero targets.

Municipalities Close By North Sunderland

Perhaps you're wondering which towns and cities are nearby North Sunderland, we've found the five nearest towns and cities to North Sunderland.

Closest five municipalities to North Sunderland
Municipality Distance from North Sunderland
Benthall 2.68 miles
Bamburgh 2.85 miles
Embleton 7.67 miles
Alnwick 7.67 miles
Alnmouth 7.67 miles