A Complete Guide to Utilities in Northfleet

If you've moved and have questions about Northfleet? Our utilities guide to Northfleet will help you to find out everything you need to know about broadband, area codes, power generation and energy distributors, and Northfleet water and sewerage. Keep reading to learn everything about utilities in Northfleet.

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About Northfleet, Kent

Northfleet DA11 has a population of 27,628 and is located in the county of Kent. Kent has a population of 1,846,478 people.

Who supplies my water in Northfleet?

Northfleet water utilities are supplied by Icosa Water. In the table below are the contact numbers for Icosa Water, Southern Water, and Thames Water:

How to get in touch with the water suppliers in Northfleet

Speaking to an advisor at Icosa Water, Southern Water or Thames Water is just one method of contact to deal with your Northfleet water account.

Icosa Water phone numbers

In the table below you will find the phone numbers for Icosa Water general enquiries and emergencies.

Icosa Water phone number Icosa Water Emergency phone number
0330 111 0780 0330 111 2014
Mon-Fri 8:30am-5:30pm, Emergencies 24/7/365

Southern Water phone numbers

In the table below you will find the phone numbers for Southern Water general enquiries and emergencies.

Southern Water phone number Southern Water Emergency phone number
0330 303 0277 0800 820 999
Mon to Fri 8am-7pm, Sat 8am-2:30pm, Emergencies 24/7/365

Thames Water phone numbers

In the table below you will find the phone numbers for Thames Water general enquiries and emergencies.

Thames Water phone number Thames Water Emergency phone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Speaking to an advisor at Icosa Water, Southern Water, Thames Water, or is just one method of contact to deal with your Northfleet water account.

Write to Icosa Water, Southern Water or Thames Water

You can also get in touch with Icosa Water, Southern Water or Thames Water, you have the choice of posting a letter or sending an email. You can even send your message through the Icosa Water, Southern Water or Thames Water website.

Icosa Water

Customer that want to post a letter to Icosa Water can do so by writing to the Icosa Water address below:

Icosa Water Address
Sophia House, 28 Cathedral Road
CF11 9LJ

Customers that would rather email Icosa Water, you can use the email address below:

Icosa Water Email Address
[email protected]

Southern Water

Customer that want to post a letter to Southern Water can do so by writing to the Southern Water address below:

Southern Water Address
PO Box 564

Customers that would rather email Southern Water, you can use the email address below:

Southern Water Email Address
[email protected]

Thames Water

Customer that want to post a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
SN38 3TW

Customers that would rather email Thames Water, you can use the email address below:

Thames Water Email Address
[email protected]
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Water rates in Northfleet

Water bill in Northfleet

Water rates in Northfleet are based on if your home has a water meter or not. You can easily find out whether your Northfleet water rates are metered or not by checking your water bill or by contacting your supplier. Homes with metered Northfleet water rates will have a meter number listed on their water bills.

Metered Customers in Northfleet

Customers with a water meter at their Northfleet home will pay a fixed annual charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Icosa Water, Southern Water, or Thames Water. Whilst the variable charges cover the consumption at your Northfleet home.

Unmetered Customers in Northfleet

Customers who don't have a meter at their Northfleet home will pay an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount regardless of the amount of water you use at your Northfleet home.

As an unmetered customer, the rate you pay for water in Northfleet is going to be based on the rateable value of your home. The rateable value calculation of your Northfleet water rates would have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you have a small family, or live alone, having a water meter installed at your Northfleet might work out cheaper.

Customers with large households are unlikely to see any savings by having a meter installed.

How much is the average water bill in Northfleet?

The average water bill Northfleet residents are charged will depend on which water company supplies your home. In the table below, you will see how much each supplier charges:

Supplier Average Water Bill Monthly Average Water Bill Per Year
Icosa Water - -
Southern Water £14.25 £171
Thames Water £19.33 £232

How do I pay my Northfleet water bill?

First, you must sign up and register with Icosa Water, Southern Water, or Thames Water. After you register your details with Icosa Water, Southern Water, or Thames Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Northfleet bill. Whilst some customers would prefer to pay annually, other customers might like to set up quarterly, monthly, or even weekly payments instead. As soon as you've set up your Icosa Water, Southern Water, or Thames Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Northfleet?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Northfleet DA11, your water suppliers are Icosa Water, Southern Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Northfleet Water Frequently Asked Questions

Below we have answered some common questions that customers in Northfleet have about their water supply.

Frequently Asked Questions About Water in Northfleet

Is tap water in Northfleet safe to drink?

Yes! It's safe to drink the tap water in Northfleet. You can rest assured that Northfleet water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Northfleet water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Northfleet water to make it drinkable.

Where does the water in Northfleet come from?

There are three main sources of water that supply Northfleet:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Northfleet

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Northfleet is higher than 201ppm, this means the water in Northfleet is rated as hard water.

What does this mean?

The clean water supply to your home in Northfleet contains slightly elevated levels of minerals that cause hard water. hard water means your water is not as effective at cleaning dishes, glassware, clothes, or even your body. It also means an increased limescale build-up in your home appliances and it may affect the taste of your tap water.

Selectra recommends

Adding a softener to the water is recommended in Northfleet.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Northfleet No Water

If there isn't any running water in your Northfleet home, you will need to check if the issue is to do with your home plumbing or if the problem is an outage affecting Northfleet.

If there is no water at your Northfleet home, is the problem no cold water or no hot water? If you still have cold water but no hot water, the issue is probably going to be with your home plumbing and not a problem affecting Northfleet.

If there is no cold water, not even a trickle, contact Icosa Water, Southern Water, or Thames Water for assistance. You can also try the following:

  1. Check the "In Your Area" sections of the Icosa Water, Southern Water, or Thames Water website for any information explaining the reason your home has no water.
  2. Have a look at the Twitter account for Icosa Water, Southern Water, or Thames Water, they often post incident updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Check that your stop tap is open.

Northfleet water leak or flooding

Northfleet water problems can include anything from a leak, a burst water main, or flooding in your Northfleet home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you find a water leak or flooding that's not inside your Northfleet property, you must do one of the following as soon as possible:

  1. Ring Icosa Water, Southern Water, or Thames Water whether the problem is with clean water or wastewater.
  2. If you can access the internet from your location, visit the "report a leak" page on the Icosa Water, Southern Water, or Thames Water website and fill out the online form.

Why does the water in Northfleet taste strange?

If you notice a change in taste or smell with your Northfleet water this could be down to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can impermeate the Northfleet water with a somewhat earthy aroma or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding metallic, salty, or rubbery hints to Northfleet water.

If you have any queries or worries about your water's smell, taste, or appearance, you should not hesitate to reach Icosa Water, Southern Water, or Thames Water via the contact channels listed above.

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Broadband in Northfleet DA11

Northfleetinternet connected globe

The speed of your internet connection at your Northfleet home depends on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Distance from the telephone exchange
  • Placement of your router
  • If you are connected with ethernet or wi-fi
  • Your internet service provider or ISP

Test how fast your internet is and see how it compares to the average connection speed for Northfleet with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Northfleet Average Download Speed Northfleet Average Upload Speed
56.75 Mbps 12.10 Mbps
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The internet connection type you have can affect the speed you get at your home in Northfleet. An FTTP is the best kind of broadband connection available in the UK at the time of writing, this has been rolled out to 31.83% of UK households.

ADSL is the slowest type of connection, in parts of the UK that are more remote this type of connection is the only one available.

What to look for when choosing an internet provider in Northfleet?

It's 2022, which means the internet is just as important as any other utility, maybe even more important. That means choosing an internet service provider could feel daunting. To ease the pressure, we've listed the four important points worth considering before choosing an internet provider in Northfleet.


The first point to bear in mind when choosing an internet provider in Northfleet is the issue of availability. Whilst many homes in Northfleet should be able to enjoy fibre or 'superfast' broadband connections, people outside a built-up area may have limited access to the type of connection.

However, new builds and properties that have been constructed in the last few years will likely have be able to get ultrafast FTTH because property developers will often choose to install the latest networks when building new homes.

Type of connection

What are the different types of connection in Northfleet?

  • Fibre broadband
    • This is the fastest available internet connection in Northfleet
    • We can split fibre connections into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of more than 24 Mbps.
    • A Full Fibre connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is provided via your phone line.
    • Has a slower download speed of up to 24 Mbps.
    • Available to 99.9% of Northfleet homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Availability can be limited in some parts of Northfleet.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Northfleet.
    • Could prove more expensive unless you have an unlimited data tariff.
    • Can tether to your smartphone without special equipment, though some mobile networks do not allow tethering.
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Northfleet broadband price

Northfleet broadband bill

You should also think about how much it costs for the broadband in Northfleet. There are many providers offering a cheap introductory offer for new customers, but the price can quickly increase. We recommend you double check the terms and conditions of the deal before you commit to a internet service in Northfleet. There are some providers that will increase the price you pay during the initial contract period. We reported recently on the BT price hike which affects millions of BT customers.

Northfleet Broadband Reliability

The reliability of the broadband connection is in Northfleet also needs consideration, with so many people that work from home full-time or just a few days per week, we need to have a reliable internet connection to keep up to date with work your work can be extremely important.

The times when we're not working we're playing online games with friends or streaming movies and TV shows meaning without an internet connection that's reliable at your Northfleet home is something to think about.

Northfleet broadband technical support

Finally, the customer service of your Northfleet broadband connection is really important. You might never need to contact the internet service provider you choose, however, if you have an issue and need to get in touch with them a high level of customer support that can deal with your problem efficiently and quickly is a strong plus when making a decision for a broadband internet provider in Northfleet.


Broadband FAQ

Below we've answered some our the most common questions that customers in Northfleet ask about their broadband.

Broadband Frequently Asked Questions

What's the average broadband speed in Northfleet?

The average internet speed in Northfleet is:

Northfleet Average Download Speed Northfleet Average Upload Speed
56.75 Mbps 12.10 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green cabinets that you might have near your home in Northfleet, it's then connected to your house through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Northfleet house. That means it's the fastest and most reliable type of broadband fibre internet. Currently, 31.83% of homes in the UK .

How fast internet should my internet be?

That will be dependant on what you will be using the internet for. Have a look at the following table for a general idea which speed you should take when getting connected in Northfleet.

Main internet uses Recommended Broadband Speed Maximum of 2 devices
Maximum of 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
3-5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to talk to your connected devices. 2.4Ghz WiFi travels across longer distances, but has a slower speed. 5Ghz WiFi signals have a smaller radius, but your data will be transmitted faster.

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What's the landline area code in Northfleet

Corded telephone area code Northfleet

The telephone dialling code, sometimes called the area code, for Northfleet is 01806. If you're calling somebody in Northfleet, and you are in a different area, you should add 01806 to the number you'd like to call.

How much does an 01806 Northfleet call cost?

If you have calls included with your landline or mobile tariff, the cost of the call will probably be included as part of your tariff. Without an inclusive calls plan, you can expect to pay around 10p per minute, plus the call set-up charge.

If you are uncertain whether you have a plan that includes calls, we recommend getting in touch with your provider before you make the call so you don't find unexpected charges on your telephone bill.

How many different area codes are there in the UK? There's a total of 645 telephone area codes in the UK. UK area codes can be three, four, or five digits long.

Gas and Electricity in Northfleet

Residents of Northfleet are free to choose their own supplier for gas and electricity, but regardless of which supplier they choose, the electricity and gas will always be maintained and supplied by the network operator for the region.

These network operators are known as Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that connects your Northfleet home to the electricity grid and gas networks.

In many cases you will never need to ever contact the Northfleet distribution network operator, but should the need arise, you can quickly find out which DNO covers Northfleet in this section.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Northfleet

The electricity distribution network operator for Northfleet is UK Power Networks - South East England. You can find the UK Power Networks - South East England contact details in the table below:

UK Power Networks - South East England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email [email protected]
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
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There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near Northfleet

There are no power plants within a 10 mile radius of Northfleet.

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Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). Furthermore, a small percentage was produced from other types of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, this is expected to reduce in the next few years as nuclear power stations in the UK’s begin to close, only one will still be generating energy 2035. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable sources can include solar, wind, hydro, and biomass. This will conmtinue to rise as the UK aims to meet its net-zero targets.

Towns and Cities Near Northfleet

If you've ever wondered which municipalities are within reach of Northfleet, we've found the five nearest towns and cities to Northfleet.

Closest five municipalities to Northfleet
Municipality Distance from Northfleet
Meopham 2.58 miles
Swanscombe 2.93 miles
Ebbsfleet 2.93 miles
Badgers Dene 2.98 miles