Utilities in <u>Oakley Green

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A Complete Guide to Utilities in Oakley Green

If you've moved and have questions about Oakley Green? Our utilities guide to Oakley Green will help you to find out everything you need to know about broadband, area codes, power generation and energy distributors, and Oakley Green water and sewerage. Keep reading to learn everything about utilities in Oakley Green.

About Oakley Green, Berkshire

Oakley Green SL4 is located in the county of Berkshire. Berkshire has a population of 915,157 people.

Who supplies my water in Oakley Green?

Oakley Green water services are supplied by Affinity Water. In the table below are the contact numbers for Affinity Water, South East Water, and Thames Water:

Getting in touch with your water suppliers for Oakley Green

Calling a phone number for Affinity Water, South East Water or Thames Water is just one method of contact to deal with your Oakley Green water account.

Affinity Water contact numbers

Below, you can find the principal contact numbers for Affinity Water general enquiries and emergencies.

Affinity Water phone number Affinity Water Emergency phone number
0345 357 2401 0345 357 2407
Mon-Fri 8am-6pm, Sat 8am-2pm, Emergencies 24/7/365
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South East Water contact numbers

Below, you can find the principal contact numbers for South East Water general enquiries and emergencies.

South East Water phone number South East Water Emergency phone number
0333 000 0001 0333 000 0365
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365

Thames Water contact numbers

Below, you can find the principal contact numbers for Thames Water general enquiries and emergencies.

Thames Water phone number Thames Water Emergency phone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Calling a phone number for Affinity Water, South East Water, Thames Water, or is just one method of contact to deal with your Oakley Green water account.

Write to Affinity Water, South East Water or Thames Water

You can also get in touch with Affinity Water, South East Water or Thames Water, you have the choice of posting a letter or sending an email. You can also send your request via the Affinity Water, South East Water or Thames Water website.

Affinity Water

If you prefer to write a letter to Affinity Water can do so by writing to the Affinity Water address below:

Affinity Water Address
Tamblin Way
Hatfield, Hertfordshire
AL10 9EZ

South East Water

If you prefer to write a letter to South East Water can do so by writing to the South East Water address below:

South East Water Address
Rocfort Road
Snodland, Kent
ME6 5AH

Thames Water

If you prefer to write a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you want to email Thames Water, you should use the following email address:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Water rates in Oakley Green

Water bill in Oakley Green

Water rates in Oakley Green will vary depending on if your home has a water meter or not. It's easy to find out if your Oakley Green water rates are metered or not by checking your water bill or by getting in touch with the supplier. Homes with metered Oakley Green water rates will have a meter number listed on their water bills.

Metered Customers in Oakley Green

Customers with a water meter at their Oakley Green property will pay an annual charge that is fixed, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Affinity Water, South East Water, or Thames Water. Whilst the variable charges cover the consumption at your Oakley Green home.

Unmetered Customers in Oakley Green

Customers that don't have a water meter at their Oakley Green home pay an annual charge for their water usage. This charge is fixed, this means you will pay the same amount regardless of the amount of water you use at your Oakley Green home.

Water rates for unmetered customers in Oakley Green is going to be based on the rateable value of your home. The rateable value calculation of your Oakley Green water rates would have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you are single, or have a small family, getting a water meter for your Oakley Green may save you money.

Customers with big families are probably not going to save money by having a meter installed.

How much is the average water bill in Oakley Green?

The average water bill Oakley Green residents are being charged varies between water suppliers. In the table below, you will see how much each supplier charges:

Supplier Average Water Bill Per Month Average Water Bill Per Year
Affinity Water £16.67 £200
South East Water £18.42 £221
Thames Water £19.33 £232
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How do I pay my Oakley Green water bill?

First of all, you will need to register with Affinity Water, South East Water, or Thames Water. Once you've registered an account with Affinity Water, South East Water, or Thames Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Oakley Green bill. Whilst some customers would prefer to pay annually, other customers might want to settle for quarterly, monthly, or even weekly payments instead. As soon as you've set up your Affinity Water, South East Water, or Thames Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Oakley Green?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Oakley Green SL4, your water suppliers are Affinity Water, South East Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Oakley Green Water Frequently Asked Questions

Below we have answered some common questions that customers in Oakley Green have about their water supply.

Frequently Asked Questions About Water in Oakley Green

Is water from the tap in Oakley Green safe to drink?

Yes! You can drink the tap water in Oakley Green. You can rest assured that Oakley Green water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Oakley Green water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Oakley Green water to make it drinkable.

Where does the water in Oakley Green come from?

There are three main sources of water that supply Oakley Green:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Oakley Green

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Oakley Green is over 276ppm, this means the water in Oakley Green is rated as very hard water.

What does this mean?

The water being supplied to your home in Oakley Green contains a higher amount of hard water minerals. very hard water means your home appliances are less effective and may increase your bills, your soap and shampoo will also be less effective. It also means an increased limescale build-up in your home appliances and it may affect the taste of your tap water.

Selectra recommends

We recommend adding a softening agent to the water in Oakley Green.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Oakley Green No Water

If you don't have any running water in your Oakley Green home, you need to find out if the issue is to do with your home plumbing or if the problem is an outage affecting Oakley Green.

If there is no water at your Oakley Green home, do you only have no cold water or no hot water? If you don't have hot water but have cold water, the issue is probably going to be with your home plumbing and not a problem affecting Oakley Green.

If your home has no cold water, not even a trickle, contact Affinity Water, South East Water, or Thames Water for assistance. If this is the case, you can try these tips:

  1. Look at the "In Your Area" sections on the Affinity Water, South East Water, or Thames Water website for any information explaining the reason your home has no water.
  2. Examine the Twitter account of Affinity Water, South East Water, or Thames Water, quite often you will find they have posted an update about the issue.
  3. Check with your neighbours to find out if they also have no water.
  4. Check that your stop tap is open.

Oakley Green water leak or flooding

Oakley Green water problems could be anything from a leak, a burst water main, or flooding in your Oakley Green home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you find a water leak or flooding that's not inside your Oakley Green property, you must do one of the following as soon as possible:

  1. Contact Affinity Water, South East Water, or Thames Water regardless if the issue relates to drinking water or wastewater.
  2. If you can go on the internet at your current location, navigate to the "report a leak" area of the Affinity Water, South East Water, or Thames Water website and complete the online form to report the issue.

Why does the water in Oakley Green taste strange?

If you notice a change in taste or smell with your Oakley Green water this could be down to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can impermeate the Oakley Green water with an earthy taste or smell.
  3. Plumbing can also contribute to the taste of your household water, adding salty, metallic, or rubbery hints to Oakley Green water.

If you have any queries or worries about your water's smell, taste, or appearance, you can speak to Affinity Water, South East Water, or Thames Water via the contact channels listed above.

Internet in Oakley Green SL4

Oakley Greeninternet connected globe

The speed of your broadband connection at your Oakley Green home can vary depending on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Distance from the telephone exchange
  • Where you've placed your router
  • If you're using wi-fi or ethernet
  • Your broadband provider

Test the speed of your connection and see how it compares to the average internet speed in Oakley Green with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Oakley Green Average Download Speed Oakley Green Average Upload Speed
79.32 Mbps 18.42 Mbps
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The type of internet connection you have can affect the speed you get at your home in Oakley Green. An FTTP is the best kind of broadband connection available in the UK and is available to 31.83% of UK households.

The slowest way to access the internet is ADSL, but for some customers in remote areas this type of connection is the only one available.

What to look for when choosing an internet provider in Oakley Green?

These days, the internet is as important as other essential utilities, some people might consider it the most important. That means choosing an internet service provider could feel daunting. Don't worry, we've covered four main points that you should consider when choosing an internet provider in Oakley Green.

Availability

The first thing to consider when choosing an internet provider in Oakley Green is what's available. The majority of homes in Oakley Green should be able to enjoy superfast' or fibre connections, people outside a built-up area could face issues getting access to the fastest internet.

That being said, homes that have been built recently will likely have be able to get ultrafast FTTH since developers often install the latest technology during construction.

Type of connection

What are the different types of connection in Oakley Green?

  • Fibre broadband
    • This is the fastest available internet connection in Oakley Green
    • There are two categories of fibre broadband connections, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of more than 24 Mbps.
    • A Full Fibre connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is delivered through a standard telephone line.
    • Limited download speed of up to 24 Mbps.
    • Available to the majority of Oakley Green homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Restricted availability in some parts of Oakley Green.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Oakley Green.
    • Can be more expensive for heavy users without unlimited data.
    • No special equipment required by tethering to your smartphone, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Oakley Green broadband price

Oakley Green broadband bill

You also need to consider how much it costs for the broadband in Oakley Green. You will see many broadband providers are offering a low priced offer especially for new customers, however you might find the rate suddenly goes up. You should always look in the terms and conditions of the deal when you sign up for a internet service in Oakley Green. There are some providers that will increase the price you pay during the initial contract period. In the news recently, there was a BT price hike that has affected millions of customers.

Oakley Green Broadband Reliability

How reliable the broadband is in Oakley Green should also be considered, with so many people that work from home full-time or just a few days per week, knowing you have a reliable broadband connection to keep up to date with work your work is really important.

Then in our freetime we're playing online games with friends or streaming movies and TV shows meaning without an internet connection that's reliable at your Oakley Green home is something to think about.

Oakley Green broadband technical support

Lastly, the customer support of your Oakley Green broadband connection is really important. There's a good chance you will never need to contact your broadband provider, but should the need to contact them arises then having solid customer service that can deal with your problem quickly and efficiently is definitely something worth considering when making a decision for a broadband internet provider in Oakley Green.

Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Oakley Green ask about their broadband.

Broadband Internet FAQs

How fast is the broadband in Oakley Green?

The average internet speed in Oakley Green is:

Oakley Green Average Download Speed Oakley Green Average Upload Speed
79.32 Mbps 18.42 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green cabinets that you might have near your home in Oakley Green, it's then connected to your house through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Oakley Green home. This means it's very fast and extremely reliable. At the time of writing, 31.83% of houses in the UK .

How fast internet should my internet be?

That would depend on what you will be using the internet for. Take a look at this table to find out what sort of download speed you should take for a broadband service in Oakley Green.

Usual Internet habits Recommended Broadband Download Speed Up to 2 devices
Up to 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
3-5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
Over 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit data to connected devices. 2.4Ghz WiFi signals travel further, but does so at slower speeds. 5Ghz WiFi signals have less range, but your data will be transmitted faster.

What's the landline area code in Oakley Green

Corded telephone area code Oakley Green

The telephone area code, sometimes called the landline dialling code, for Oakley Green is 01806. If you're calling somebody in Oakley Green, and you're located in a different region, you will need to add 01806 to the number you'd like to call.

How much does an 01806 Oakley Green call cost?

If you have calls included with your landline or mobile tariff, the cost of the call is likely to be included with your tariff. Without an inclusive calls plan, you can expect to pay around 10p per minute, plus a small call set-up charge.

If you are unsure whether you have calls included in your tariff, please check with your provider before you make the call to avoid additional charges on your next phone bill.

How many dialling codes does the UK have? There's a total of 645 telephone area codes in the UK. They are a mix of three, four, or five digits long.

Gas and Electricity in Oakley Green

People living in Oakley Green can choose their own supplier for gas and electricity, but regardless of the supplier they are billed by, the electricity and gas is maintained and supplied by the network operator for the region.

We call them Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that connects your Oakley Green home to the electricity grid and gas networks.

In many cases you won't need to speak to the Oakley Green distribution network operator, but if you do, you can easily find out which DNO is responsible for Oakley Green right here.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Oakley Green

The electricity distribution network operator for Oakley Green is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email GE@ssen.co.uk
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Oakley Green

There are no power plants within a 10 mile radius of Oakley Green.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). Furthermore, a tiny amount was generated with other types of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations are scheduled for closure, only one will still be generating energy 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel sources include wind, solar, hydro, and biomass. We can expect to see this continue increasing as the UK strives to hit its net-zero targets.

Towns and Cities Near Oakley Green

If you've ever wondered which municipalities are close to Oakley Green, in the table below you can see the five closest municipalities to Oakley Green.