Utilities in <u>Oakwood

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Your Complete Guide to Utilities in Oakwood

Are you moving and want to know more about Oakwood? Our comprehensive utilities guide to Oakwood will explain in detail everything about broadband, area codes, power generation and energy distributors, and Oakwood water and sewerage. Keep reading to learn everything about utilities in Oakwood.

About Oakwood, Derbyshire

Oakwood DE21 has a population of 13,259 and is located in the county of Derbyshire. Derbyshire has a population of 796,142 people.

Who supplies my water in Oakwood?

Oakwood water services are supplied by Severn Trent. Below are the main phone numbers for Severn Trent, and South Staffordshire Water:

How to get in touch with the water suppliers in Oakwood

Ringing a contact number for Severn Trent or South Staffordshire Water is one of many contact methods to talk about your Oakwood water problems.

Severn Trent telephone numbers

In the table below you will find the telephone numbers for Severn Trent general enquiries and emergencies.

Severn Trent telephone number Severn Trent Emergency telephone number
0345 750 0500 0800 783 4444
Mon-Fri 8am-8pm, Sat 9am-3pm, Bank Holidays 9am-5pm, Emergencies 24/7/365
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South Staffordshire Water telephone numbers

In the table below you will find the telephone numbers for South Staffordshire Water general enquiries and emergencies.

South Staffordshire Water telephone number South Staffordshire Water Emergency telephone number
0345 607 0456 0800 389 1011
Mon-Fri 8am-6pm, Emergencies 24/7/365

Write to Severn Trent or South Staffordshire Water

Additionally, you can communicate with Severn Trent or South Staffordshire Water, by composing a letter or sending an email. You can also submit your request on the Severn Trent or South Staffordshire Water website.

Severn Trent

If you prefer to send a letter to Severn Trent can do so by writing to the Severn Trent address below:

Severn Trent Address
PO Box 407
Darlington
DL1 9WD

Customers that would rather email Severn Trent, you must use the following email address:

Severn Trent Email Address
customercare@severntrent.co.uk

South Staffordshire Water

If you prefer to send a letter to South Staffordshire Water can do so by writing to the South Staffordshire Water address below:

South Staffordshire Water Address
Green Lane
Walsall
WS2 7PD

Customers that would rather email South Staffordshire Water, you must use the following email address:

South Staffordshire Water Email Address
water-email@south-staffs-water.co.uk

Water rates in Oakwood

Water bill in Oakwood

Water rates in Oakwood depend on whether your home has a water meter or not. It's easy to find out if your Oakwood water rates are metered or not by checking your water bill or by contacting your supplier. Homes with metered Oakwood water rates will have a meter number listed on their water bills.

Metered Customers in Oakwood

Customers that have a water meter at their Oakwood house will pay an annual fixed charge, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Severn Trent or South Staffordshire Water. While the variable charges cover the usage at your Oakwood home.

Unmetered Customers in Oakwood

Customers who don't have a meter at their Oakwood home have an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount regardless of the amount of water you use at your Oakwood home.

The rate unmetered customers pay for water in Oakwood will be based on the rateable value of your home. The rateable value of your Oakwood water prices were determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you have a small family, or live alone, having a water meter installed at your Oakwood could be cheaper.

Customers with big families are probably not going to save money by having a meter installed.

How much is the average water bill in Oakwood?

The average water bill Oakwood residents are charged varies between water suppliers. You can see in the table below the average water bill by supplier:

Supplier Average Water Bill Monthly Average Annual Water Bill
Severn Trent £16.58 £199
South Staffordshire Water £13.33 £160
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How do I pay my Oakwood water bill?

First of all, you will need to register with Severn Trent or South Staffordshire Water. Once you've registered an account with Severn Trent or South Staffordshire Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Oakwood bill. Whilst some customers would prefer to pay annually, other customers would prefer quarterly, monthly, or even weekly payments instead. When you set up your Severn Trent or South Staffordshire Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Oakwood?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Oakwood DE21, your water suppliers are Severn Trent and South Staffordshire Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Oakwood Water Frequently Asked Questions

Below we have answered some common questions that customers in Oakwood have about their water supply.

Frequently Asked Questions About Water in Oakwood

Is water from the tap in Oakwood safe to drink?

Yes! It's safe to drink the tap water in Oakwood. You can rest assured that Oakwood water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Oakwood water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Oakwood water to make it drinkable.

Where does the water in Oakwood come from?

There are three main sources of water that supply Oakwood:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Oakwood

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Oakwood is below 200ppm, this means the water in Oakwood is rated as medium water.

What does this mean?

The clean water supply to your home in Oakwood more than. medium water means your water is not as effective at cleaning dishes, glassware, clothes, or even your body. There may also be more limescale in your appliances and the taste of your tap water may be affected.

Selectra recommends

You should add a water softener to the water in Oakwood.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Oakwood No Water

If there isn't any running water in your Oakwood home, you will first need to find out whether the problem is with your home plumbing or if the problem is an outage affecting Oakwood.

If there is no water at your Oakwood home, is it only affecting cold water or hot water? If you don't have hot water but have cold water, the issue is probably going to be with your home plumbing and not a problem affecting Oakwood.

If there is no cold water, not even a trickle, contact Severn Trent or South Staffordshire Water for advice. In this case you should try the following tips:

  1. Look at the "In Your Area" sections on the Severn Trent or South Staffordshire Water website for any explanations as to why you have no water.
  2. Have a look at the Twitter account for Severn Trent or South Staffordshire Water, they will often tweet updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Check that your stop tap is open.

Oakwood water leak or flooding

Oakwood water problems might include anything from flooding or a leak, to a burst water main in your Oakwood home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you discover flooding or a water leak outside your Oakwood property, you should try to do one of the following as long as it's safe to do so:

  1. Call Severn Trent or South Staffordshire Water whether the problem is with clean water or wastewater.
  2. If you can access the internet from your location, go to the "report a leak" section of the Severn Trent or South Staffordshire Water website and complete the online form to report the issue.

Why does the water in Oakwood taste strange?

If you notice a change in taste or smell with your Oakwood water this could be down to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can affect it by infusing your Oakwood water with a somewhat earthy aroma or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding salty, metallic, or rubbery hints to Oakwood water.

If you have questions about your water's taste, smell, or appearance, you should not hesitate to reach Severn Trent or South Staffordshire Water using the contact information above.

Internet in Oakwood DE21

Oakwoodinternet connected globe

The speed of your broadband connection at your Oakwood home can vary depending on several factors such as:

  • Availability of fibre
  • Distance from the telephone exchange
  • Where you've placed your router
  • If you are connected with ethernet or wi-fi
  • Your broadband provider

Test the speed of your connection and see how it compares to the average broadband speed for Oakwood with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Oakwood Average Download Speed Oakwood Average Upload Speed
73.33 Mbps 14.28 Mbps
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The type of internet connection you have can affect your download and upload speed in Oakwood. An FTTP is currently the fastest broadband connection you can get in the UK and is available to 31.83% of UK households.

ADSL is the slowest type of connection, in some remote parts of the UK it's the only type of internet connection currently available.

What should you consider when picking a broadband provider in Oakwood?

In 2022, the internet is about as important as any other utility, maybe even more important. So picking the right internet provider can be unnerving. Worry not, let's take a look at the top four points worth considering before picking a broadband provider in Oakwood.

Availability

The first thing you need to think about when picking a broadband provider in Oakwood is the availability. The majority of homes in Oakwood should be able to enjoy fibre or 'superfast' broadband connections, customers who live in a rural location may have trouble getting fast broadband.

That being said, homes that have been built recently should be able to enjoy access to the FTTH because property developers will often choose to install the latest infrastructure when constructing new homes.

Type of connection

What are the different types of connection in Oakwood?

  • Fibre broadband
    • This is the fastest available internet connection in Oakwood
    • Fibre broadband is split into two categories, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed that's at least 24 Mbps.
    • A Full Fibre broadband internet connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is provided via your phone line.
    • Slower speeds up to 24 Mbps.
    • Available to the majority of Oakwood homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Restricted availability in some parts of Oakwood.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Oakwood.
    • Could prove more expensive unless you have an unlimited data tariff.
    • Can tether to your smartphone without special equipment, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Oakwood broadband value for money

Oakwood broadband bill

You should also think about the price you pay for broadband in Oakwood. You will see many broadband providers are offering a low priced offer especially for new customers, however you might find the rate suddenly goes up. You should always look in the terms and conditions of the deal before you sign up to a broadband connection in Oakwood. Some providers will raise the price even during the initial contract period. In the news recently, there was a BT price hike which affects millions of BT customers.

Oakwood Broadband Reliability

How reliable the broadband is in Oakwood should also be considered, with many people working from home on a part-time or full-time basis, knowing you have a reliable broadband connection to keep up to date with work your work can be extremely important.

When we're relaxing we're watching movies online or gaming online that without a reliable internet connection for your Oakwood home will be an important thing to consider.

Oakwood broadband customer service

Our final tip, the customer service of your Oakwood broadband internet is of utmost importance. Hopefully you shouldn't have to get in touch with your internet service provider, however, if you have an issue and need to get in touch with them a provider with excellent customer service that can deal with your problem in a fast and efficient manner is definitely something worth considering when making a decision for a broadband internet provider in Oakwood.

Broadband FAQ

Below we've answered some our the most common questions that customers in Oakwood have about broadband internet.

Broadband FAQs

How fast is the broadband in Oakwood?

The average speed of broadband in Oakwood is:

Oakwood Average Download Speed Oakwood Average Upload Speed
73.33 Mbps 14.28 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to a green box on your street in Oakwood, from which it is connected to your property through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Oakwood house. That means it's the fastest and most reliable type of broadband fibre internet. At present, 31.83% of houses in the UK .

How fast internet should my internet be?

That would depend on how you will use the internet. Have a look at the following table for a general idea what sort of download speed you should choose when getting connected in Oakwood.

Usual Internet habits Recommended Broadband Download Speed Up to 2 devices
Up to 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
3-5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit data to connected devices. 2.4Ghz WiFi travels across longer distances, but does so at slower speeds. 5Ghz WiFi signals have less range, but will transmit the data between devices at faster rates.

What's the telephone area code for Oakwood

Corded telephone area code Oakwood

The telephone area code, sometimes called the landline dialling code, for Oakwood is 01806. If you're calling somebody in Oakwood, and you are in a different area, you must add 01806 before the number you're trying to call.

How much does an 01806 Oakwood call cost?

If calls are included with your landline or mobile, then the call cost should be included as part of your tariff. If calls are not included with your tariff, it should cost in the region of 10p per minute, plus an additional call set-up charge.

If you don't know whether you have a plan that includes calls, you should ask your provider before you make the call to avoid unexpected charges on your bill.

How many dialling codes does the UK have? There's a total of 645 telephone area codes in the UK. UK area codes can be three, four, or five digits long.

Electricity and Gas in Oakwood

Residents in Oakwood can choose their gas and electricity supplier, but regardless of which supplier they choose, the gas and electricity is going to be maintained and supplied by the network operator for the region.

These network operators are officially called Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that supplies your Oakwood home to the gas and electricity networks.

More often than not you won't need to contact the Oakwood distribution network operator, but should the need arise, you can quickly find out which DNO covers Oakwood below.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Oakwood

The electricity distribution network operator for Oakwood is Western Power Distribution - Midlands. You can find the Western Power Distribution - Midlands contact details in the table below:

Western Power Distribution - Midlands Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 6783 105
Email wpdnewsuppliesmids@westernpower.co.uk
Website https://www.westernpower.co.uk/
Address Toll End Road
Tipton

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Oakwood

There are no power plants within a 10 mile radius of Oakwood.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). In addition, a small percentage was produced from other kinds of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations are scheduled for closure, only one will still be generating energy 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel sources include solar, wind, hydro, and biomass. We can expect to see this continue increasing as the UK strives to hit its net-zero targets.

Municipalities Close By Oakwood

You might be wondering which municipalities are nearby Oakwood, in the below table you will find the five nearest towns and cities to Oakwood.

Closest five municipalities to Oakwood
Municipality Distance from Oakwood
Horsley -
Little Eaton -
Breadsall -
Spondon -
Kedleston 2.37 miles