Utilities in <u>Old Dean

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Your Complete Guide to Utilities in Old Dean

If you just moved and have some questions about Old Dean? Our utilities guide to Old Dean is going to provide you with everything there is to know about broadband, area codes, power generation and energy distributors, and Old Dean water and sewerage. Keep reading to learn everything about utilities in Old Dean.

About Old Dean, Berkshire

Old Dean GU15 is located in the county of Berkshire. Berkshire has a population of 915,157 people.

Who supplies my water in Old Dean?

Old Dean water services are supplied by South East Water. Here are the main contact numbers for South East Water, and Thames Water:

How to reach your water providers in Old Dean

Speaking to an advisor at South East Water or Thames Water is one of many options to deal with your Old Dean water issues.

South East Water telephone numbers

In the table below we have listed the main telephone numbers for South East Water general enquiries and emergencies.

South East Water contact number South East Water Emergency contact number
0333 000 0001 0333 000 0365
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365
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Thames Water telephone numbers

In the table below we have listed the main telephone numbers for Thames Water general enquiries and emergencies.

Thames Water contact number Thames Water Emergency contact number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Write to South East Water or Thames Water

You can also get in touch with South East Water or Thames Water, you have the choice of posting a letter or sending an email. You can also send your request via the South East Water or Thames Water website.

South East Water

If you prefer to send a letter to South East Water can do so by writing to the South East Water address below:

South East Water Address
Rocfort Road
Snodland, Kent
ME6 5AH

Thames Water

If you prefer to send a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

Customers that would rather email Thames Water, you can use the email address below:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Price of water in Old Dean

Water bill in Old Dean

Water rates in Old Dean will vary depending on if your home has a water meter or not. It's easy to find out if your Old Dean water rates are metered or not by looking at a recent water bill or by contacting your supplier. Homes with metered Old Dean water rates will have a meter number listed on their water bills.

Metered Customers in Old Dean

Customers that have a water meter at their Old Dean house will pay an annual fixed charge, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of South East Water or Thames Water. Whilst the variable charges are for the consumption at your Old Dean home.

Unmetered Customers in Old Dean

Customers without a meter at their Old Dean home pay an annual charge for their water usage. This charge is fixed, meaning your water bill will stay the same regardless of the amount of water you use at your Old Dean home.

As an unmetered customer, the rate you pay for water in Old Dean is going to be based on the rateable value of your home. The rateable value part of your Old Dean water prices were determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If your family is small, or you don't live with others, installing a water meter at your Old Dean might work out cheaper.

Customers with large households are unlikely to see any savings by having a meter installed.

How much is the average water bill in Old Dean?

The average water bill Old Dean residents are charged will depend on which water company supplies your home. You can see in the table below the average water bill by supplier:

Supplier Average Water Bill Per Month Average Water Bill Per Year
South East Water £18.42 £221
Thames Water £19.33 £232
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How do I pay my Old Dean water bill?

You will first need to register with South East Water or Thames Water. Once you've registered an account with South East Water or Thames Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Old Dean bill. Whilst some customers would prefer to pay annually, other customers would prefer quarterly, monthly, or even weekly payments instead. When you set up your South East Water or Thames Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Old Dean?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Old Dean GU15, your water suppliers are South East Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Old Dean Water Frequently Asked Questions

Below we have answered some common questions that customers in Old Dean have about their water supply.

Frequently Asked Questions About Water in Old Dean

Is tap water in Old Dean safe to drink?

Yes! You can drink the tap water in Old Dean. You can rest assured that Old Dean water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Old Dean water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Old Dean water to make it drinkable.

Where does the water in Old Dean come from?

There are three main sources of water that supply Old Dean:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Old Dean

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Old Dean is more than 276ppm, this means the water in Old Dean is rated as very hard water.

What does this mean?

The clean water supply to your home in Old Dean contains an elevated level of hard water minerals. very hard water will not clean your clothes, dishes, or your body efficiently, and your appliances will be less efficient which is not good news for your utility bills. It also means an increased limescale build-up in your home appliances and it may affect the taste of your tap water.

Selectra recommends

We recommend adding a softening agent to the water in Old Dean.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Old Dean No Water

If there isn't any running water in your Old Dean home, you will need to check if the issue is to do with your home plumbing or if the issue is within your neighbourhood in Old Dean.

If there is no water at your Old Dean home, do you only have no cold water or no hot water? If you don't have hot water but have cold water, the issue will be with your home plumbing and not a problem affecting Old Dean.

If there is no cold water, not even a trickle, contact South East Water or Thames Water for advice. In this case you should try the following tips:

  1. Look at the "In Your Area" sections on the South East Water or Thames Water website for any information explaining why you have no water.
  2. Check the Twitter account of South East Water or Thames Water, quite often you will find they have posted an update about the issue.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Check that your stop tap is open.

Old Dean water leak or flooding

Old Dean water problems can include anything from a leak, a burst water main, or flooding in your Old Dean home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you discover flooding or a water leak outside your Old Dean property, you must do one of the following as soon as possible:

  1. Ring South East Water or Thames Water regardless if the problem relates to wastewater or clean water.
  2. If you have access to the internet, visit the "report a leak" page on the South East Water or Thames Water website and fill out the online form.

Why does the water in Old Dean taste strange?

If you notice a change in taste or smell with your Old Dean water this could be because of one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can infuse the Old Dean water with a somewhat earthy aroma or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding metallic, salty, or rubbery hints to Old Dean water.

If you have questions about your water's taste, smell, or appearance, you can speak to South East Water or Thames Water via the contact channels listed above.

Broadband Speed in Old Dean GU15

Old Deaninternet connected globe

The speed of your broadband connection at your Old Dean home is dependant upon several factors such as:

  • Availability of fibre
  • Distance from the telephone exchange
  • Placement of your router
  • If you're using wi-fi or ethernet
  • Your internet service provider or ISP

Test the speed of your connection and see how it compares to the average broadband speed for Old Dean with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Old Dean Average Download Speed Old Dean Average Upload Speed
84.35 Mbps 16.80 Mbps
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The type of internet connection you have can affect your download and upload speed in Old Dean. An FTTP is the fastest internet connection available in the UK however, at the time of writing, this is only available to 31.83% of UK households.

ADSL is the slowest type of connection, in parts of the UK that are more remote it is the only means of connection available.

Things to consider when searching for a broadband provider in Old Dean?

In 2022, the internet is about as important as any other utility, perhaps more important. That means choosing an internet service provider could feel daunting. Don't worry, let's take a look at the top four points worth considering before searching for a broadband provider in Old Dean.

Availability

The first point to bear in mind before searching for a broadband provider in Old Dean is what's available. The majority of homes in Old Dean can take advantage of fibre or 'superfast' broadband connections, customers who live in a rural location may have trouble getting fast broadband.

That being said, homes that have been built recently may already have access to ultrafast FTTH as developers often tend to install the latest technology during construction.

Type of connection

How can I connect to the internet in Old Dean?

  • Fibre broadband
    • This is the fastest available internet connection in Old Dean
    • We can split fibre connections into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed that's at least 24 Mbps.
    • A Full Fibre connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through your traditional telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • Available to 99.9% of Old Dean homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Restricted availability in some parts of Old Dean.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Old Dean.
    • Could prove more expensive unless you have an unlimited data tariff.
    • Can tether to your smartphone without special equipment, though some mobile networks do not allow tethering.
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broadband connections options

Old Dean broadband value for money

Old Dean broadband bill

You also need to consider how much it costs for the broadband in Old Dean. It's easy to find a broadband provider that's offering a low priced offer especially for new customers, but the price is often for a limited period. You should always look in the terms and conditions of the deal before you sign up to a broadband connection in Old Dean. Some providers will raise the price even during the initial contract period. We reported recently on the BT price hike that has affected millions of customers.

Old Dean Broadband Reliability

The reliability of the broadband connection is in Old Dean should also be considered, with many people working from home either full-time or part-time, having a reliable internet connection to keep up to date with work your work can be extremely important.

The times when we're not working we're streaming movies or playing online games with friends meaning without an internet connection that's reliable at your Old Dean home is going to be important.

Old Dean broadband customer support

Our final tip, the technical support for your Old Dean broadband connection is really important. There's a good chance you will never need to get in touch with your internet service provider, however, if you have an issue and need to get in touch with them a high level of customer support that deals with your query quickly and efficiently is definitely something worth considering when you choose a broadband provider in Old Dean.

Broadband FAQ

Below we've answered some our the most common questions that customers in Old Dean have about broadband internet.

Broadband FAQs

How fast is the broadband in Old Dean?

The average broadband speed in Old Dean is:

Old Dean Average Download Speed Old Dean Average Upload Speed
84.35 Mbps 16.80 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green boxes on your street in Old Dean, from which it is connected to your property through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Old Dean property. That makes it the most reliable and fastest fibre broadband. Currently, 31.83% of homes in the UK .

What broadband speed do I need?

That would depend on what kind of internet user you are. Have a look at the following table for a general idea which speed you should choose for a broadband service in Old Dean.

Frequent internet uses Recommended Broadband Download Speed 2 devices or less
2 devices or less Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
3-5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to talk to your connected devices. 2.4Ghz WiFi signals travel further, but has a slower speed. 5Ghz WiFi signals have less range, but will transmit the data between devices at faster rates.

What's the telephone dialling code of Old Dean

Corded telephone area code Old Dean

The landline area code, sometimes called the dialling code, for Old Dean is 01806. If you're calling somebody in Old Dean, and you are in a different area, you should add 01806 to the number you're calling.

How much does an 01806 Old Dean call cost?

If you have calls included with your mobile or landline tariff, the phone call should be included in that tariff. Without an inclusive calls plan, you can expect to pay around 10p per minute, plus a small call set-up charge.

If you don't know whether you have a plan that includes calls, we recommend getting in touch with your provider before making the call to avoid additional charges on your next phone bill.

How many dialling codes does the UK have? There are 645 area codes in the UK incl. Northern Ireland. UK area codes can be three, four, or five digits long.

Electricity and Gas in Old Dean

Residents in Old Dean can choose their gas and electricity provider, but whichever supplier they are with, the electricity and gas is distributed and taken care of by the network operator for the region.

These network operators are known as Distribution Network operators (DNOs) and it is these companies that own and operates the infrastructure that connect your Old Dean home to the gas and electricity networks.

In many cases you will never need to ever contact the Old Dean distribution network operator, but should you ever need to, you can find the distribution network operator for Old Dean in this section.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Old Dean

The electricity distribution network operator for Old Dean is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email GE@ssen.co.uk
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Old Dean

There are no power plants within a 10 mile radius of Old Dean.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). In addition, a tiny amount was generated with other types of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations are scheduled for closure, only one will still be generating energy 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable sources can include wind, solar, hydro, and biomass. This will conmtinue to rise as the UK strives to hit its net-zero targets.

Towns and Cities Near Old Dean

If you've ever wondered which municipalities are close to Old Dean, in the below table you will find the five nearest towns and cities to Old Dean.

Closest five municipalities to Old Dean
Municipality Distance from Old Dean
Yateley 1.81 miles
Mytchett 2.24 miles
Frimley 2.24 miles
Deepcut 2.24 miles
Frimley Green 2.24 miles