Utilities in <u>Old Harlow

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A Complete Guide to Utilities in Old Harlow

If you just moved and have some questions about Old Harlow? Our complete guide to utilities in Old Harlow is going to provide you with everything about broadband, area codes, power generation and energy distributors, and Old Harlow water and sewerage. Keep reading to learn everything about utilities in Old Harlow.

About Old Harlow, Essex

Old Harlow CM17 has a population of 5,845 and is located in the county of Essex. Essex has a population of 1,832,752 people.

Who supplies my water in Old Harlow?

Old Harlow water utilities are supplied by Affinity Water. In the table below are the contact numbers for Affinity Water:

How to get in touch with the water supplier in Old Harlow

Ringing a contact number for Affinity Water is one of many options to discuss your Old Harlow water issues.

In the table below you will find the phone numbers for Affinity Water general enquiries and emergencies.

Affinity Water telephone number Affinity Water Emergency telephone number
0345 357 2401 0345 357 2407
Mon-Fri 8am-6pm, Sat 8am-2pm, Emergencies 24/7/365
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Write to Affinity Water

You can also write to Affinity Water, either by email or with a letter in the post. You can also submit your request on the Affinity Water website.

If you prefer to send a letter to Affinity Water can do so by writing to the Affinity Water address below:

Affinity Water Address
Tamblin Way
Hatfield, Hertfordshire
AL10 9EZ

Cost of water in Old Harlow

Water bill in Old Harlow

Water rates in Old Harlow are based on if your home has a water meter or not. You can easily check if your Old Harlow water rates are metered or not by checking your water bill or by getting in touch with the supplier. Homes with metered Old Harlow water rates will have a meter number listed on their water bills.

Metered Customers in Old Harlow

Customers with a water meter at their Old Harlow home will pay a fixed annual charge, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Affinity Water. While the variable charges cover the usage at your Old Harlow home.

Unmetered Customers in Old Harlow

Customers that don't have a water meter at their Old Harlow home will pay an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same regardless of the amount of water you use at your Old Harlow home.

The rate unmetered customers pay for water in Old Harlow is going to be based on the rateable value of your home. The rateable value of your Old Harlow water prices were determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you have a small family, or live alone, having a water meter installed at your Old Harlow could be cheaper.

Customers with big families are probably not going to save money by installing a water meter.

How much is the average water bill in Old Harlow?

The average water bill Old Harlow residents are charged is £16.67 each month, that's £200 a year.

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How do I pay my Old Harlow water bill?

First, you must sign up and register with Affinity Water. After you've registered with Affinity Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Old Harlow bill. Whilst some customers would prefer to pay annually, other customers might want to settle for quarterly, monthly, or even weekly payments instead. After you've set up your Affinity Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Old Harlow?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Old Harlow CM17, your water supplier is Affinity Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Old Harlow Water Frequently Asked Questions

Below we have answered some common questions that customers in Old Harlow have about their water supply.

Frequently Asked Questions About Water in Old Harlow

Is the tap water in Old Harlow safe to drink?

Yes! It's safe to drink the tap water in Old Harlow. You can rest assured that Old Harlow water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Old Harlow water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Old Harlow water to make it drinkable.

Where does the water in Old Harlow come from?

There are three main sources of water that supply Old Harlow:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Old Harlow

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Old Harlow is more than 201ppm, that means the water hardness in Old Harlow is rated as hard water.

What does this mean?

The water supply to your home in Old Harlow contains slightly elevated levels of minerals that cause hard water. hard water means your water is not as effective at cleaning dishes, glassware, clothes, or even your body. You might also notice more limescale build-up in your appliances and your tap water taste may be affected.

Selectra recommends

You should add a water softener to the water in Old Harlow.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Old Harlow No Water

If you have no water in your Old Harlow home, you will need to check if the issue is to do with your home plumbing or if the problem is a widespread issue affecting Old Harlow.

If there is no water at your Old Harlow home, is the problem no cold water or no hot water? If the problem is only affecting your hot water, the issue is probably going to be with your home plumbing and not a problem affecting Old Harlow.

If your home has no cold water, not even a trickle, contact Affinity Water for assistance. You can also try the following:

  1. Look at the "In Your Area" sections on the Affinity Water website for any explanations as to why you have no water.
  2. Examine the Twitter account of Affinity Water, they often post incident updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Check that your stop tap is open.

Old Harlow water leak or flooding

Old Harlow water problems might include anything from a leak, a burst water main, or flooding in your Old Harlow home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you discover flooding or a water leak outside your Old Harlow property, you should try to do one of the following as long as it's safe to do so:

  1. Ring Affinity Water whether the problem is with clean water or wastewater.
  2. If you can access the internet from your location, go to the "report a leak" section of the Affinity Water website and complete the online form to report the issue.

Why does the water in Old Harlow taste strange?

If you find the taste or smell is different with your Old Harlow water this could be down to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can impermeate the Old Harlow water with an earthy taste or smell.
  3. Plumbing can be a contributing factor to the taste of your water, adding rubbery, salty, or metallic hints to Old Harlow water.

If you are unsure about your water's appearance, smell, or taste, you can speak to Affinity Water via the contact channels listed above.

Broadband in Old Harlow CM17

Old Harlowinternet connected globe

The broadband speed you get at your Old Harlow home can vary depending on several factors such as:

  • Availability of fibre
  • Distance from the telephone exchange
  • Location of the router in your home
  • If you are connected with ethernet or wi-fi
  • Your internet service provider or ISP

Test the speed of your connection and see how it compares to the average internet speed in Old Harlow with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Old Harlow Average Download Speed Old Harlow Average Upload Speed
64.37 Mbps 17.93 Mbps
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The internet connection type you have can have an effect on the speed you get in Old Harlow. An FTTP is the best kind of broadband connection available in the UK and is available to 31.83% of households in the UK.

ADSL internet connections are the slowest, in some remote parts of the UK it is the only means of connection that's available.

Things to consider when picking a broadband provider in Old Harlow?

It's 2022, which means the internet is just as important as any other utility, maybe even more important. Which means picking a reliable provider for your internet might seem daunting at first. Worry not, let's take a look at the top four points to think about when picking a broadband provider in Old Harlow.

Availability

The first point to bear in mind whilst picking a broadband provider in Old Harlow is the issue of availability. Most homes in Old Harlow should be able to enjoy superfast' or fibre connections, people outside a built-up area may have limited access to the type of connection.

That being said, homes that have been built recently should be able to enjoy access to the FTTH since developers often install the latest networks when building new homes.

Type of connection

How can I connect to the internet in Old Harlow?

  • Fibre broadband
    • This is the fastest available internet connection in Old Harlow
    • Fibre broadband is split into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed that's at least 24 Mbps.
    • A Full Fibre broadband internet connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is provided via your phone line.
    • Slower speeds up to 24 Mbps.
    • Available to the majority of Old Harlow homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Restricted availability in some parts of Old Harlow.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Old Harlow.
    • Can be more expensive for heavy users without unlimited data.
    • Can tether to your smartphone without special equipment, although some of the mobile networks in the UK will not allow tethering.
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broadband connections options

Old Harlow broadband cost

Old Harlow broadband bill

You also need to consider how much it costs for the broadband in Old Harlow. There are many providers offering a low cost deal for new customers, however you might find the rate suddenly goes up. You should always look in the terms and conditions of the deal when you sign up for a internet connection in Old Harlow. Some providers will raise the price even during the initial contract period. For example, recently there was a BT price hike which affects millions of BT customers.

Old Harlow Broadband Reliability

The reliability of the broadband connection is in Old Harlow also needs consideration, with many of us working from home full-time or just a few days per week, knowing you have a reliable broadband connection to stay in touch with work is a priority.

When we're relaxing we're streaming movies or playing online games with friends which without a reliable broadband connection at your Old Harlow home is going to be important.

Old Harlow broadband customer service

Finally, the customer service of your Old Harlow internet connection is extremely important. Hopefully you shouldn't have to get in touch with your internet service provider, but if you ever do need to speak to them a high level of customer support that is able to solve your issue efficiently and quickly should be considered when making a decision for a broadband internet provider in Old Harlow.

Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Old Harlow ask about their broadband.

Broadband Frequently Asked Questions

How fast is the broadband in Old Harlow?

The average speed of broadband in Old Harlow is:

Old Harlow Average Download Speed Old Harlow Average Upload Speed
64.37 Mbps 17.93 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to a green box on your street in Old Harlow, from which it is connected to your property through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Old Harlow house. That means it's the fastest and most reliable type of broadband fibre internet. At present, 31.83% of houses in the UK .

How fast internet should my internet be?

That would depend on what you will be using the internet for. Take a look at this table for a general idea the kind of broadband speed you should pick for a broadband service in Old Harlow.

Main internet uses Recommended Download Speed Up to 2 devices
Up to 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
3-5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
More than 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit the data between your devices. 2.4Ghz WiFi travels across longer distances, but has a slower speed. 5Ghz WiFi signals have a smaller radius, but are able to transmit your data at faster speeds.

What's the landline area code in Old Harlow

Corded telephone area code Old Harlow

The telephone area code, sometimes called the landline dialling code, for Old Harlow is 01806. When making a call to someone in Old Harlow, and you are not in the same area, you must add 01806 to the number you're calling.

How much does an 01806 Old Harlow call cost?

If you have a call plan with your mobile or landline tariff, then the call cost will probably be included as part of your tariff. If you don't have an included calls tariff, the cost of the call will be about 10p per minute, plus an additional call set-up charge.

If you don't know whether you have inclusive calls, we recommend getting in touch with your provider before calling so you don't find unexpected charges on your telephone bill.

How many telephone area codes are there in the UK? There's a total of 645 telephone area codes in the UK. They are a mix of three, four, or five digits long.

Gas and Electricity in Old Harlow

Residents of Old Harlow can choose their gas and electricity supplier, but regardless of the supplier they are billed by, the electricity and gas will always be distributed and taken care of by the network operator for the region.

These network operators are officially called Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that supplies your Old Harlow home to the gas and electricity networks.

More often than not you will never need to ever contact the Old Harlow distribution network operator, but should the need arise, you can quickly find out which DNO covers Old Harlow below.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Old Harlow

The electricity distribution network operator for Old Harlow is UK Power Networks - Eastern England. You can find the UK Power Networks - Eastern England contact details in the table below:

UK Power Networks - Eastern England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email care@ukpowernetworks.co.uk
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
London

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Old Harlow

There are no power plants within a 10 mile radius of Old Harlow.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). Additionally, a tiny amount was generated with other types of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations are scheduled for closure, only one will still be generating energy 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel is generated from souces such as solar, wind, hydro, and biomass. This will conmtinue to rise as the UK aims to meet its net-zero targets.

Municipalities Near Old Harlow

Perhaps you're wondering which towns and cities are nearby Old Harlow, in the below table you will find the closest five municipalities to Old Harlow.

Closest five municipalities to Old Harlow
Municipality Distance from Old Harlow
Matching Green -
Harlow -
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