Utilities in <u>Old Town

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Your Complete Guide to Utilities in Old Town

If you've moved and have questions about Old Town? Our utilities guide to Old Town will help you to find out everything there is to know about broadband, area codes, power generation and energy distributors, and Old Town water and sewerage. Keep reading to learn everything about utilities in Old Town.

About Old Town, East Sussex

Old Town BN20 has a population of 11,053 and is located in the county of East Sussex. East Sussex has a population of 558,626 people.

Who supplies my water in Old Town?

Old Town water utilities are supplied by South East Water. In the table below are the contact numbers for South East Water, and Southern Water:

How to reach your water providers in Old Town

Ringing a contact number for South East Water or Southern Water is just one method of contact to deal with your Old Town water account.

South East Water phone numbers

In the table below we have listed the main phone numbers for South East Water general enquiries and emergencies.

South East Water contact number South East Water Emergency contact number
0333 000 0001 0333 000 0365
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365
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Southern Water phone numbers

In the table below we have listed the main phone numbers for Southern Water general enquiries and emergencies.

Southern Water contact number Southern Water Emergency contact number
0330 303 0277 0800 820 999
Mon to Fri 8am-7pm, Sat 8am-2:30pm, Emergencies 24/7/365

Write to South East Water or Southern Water

You can also get in touch with South East Water or Southern Water, by composing a letter or sending an email. You can also send your request via the South East Water or Southern Water website.

South East Water

If you prefer to send a letter to South East Water can do so by writing to the South East Water address below:

South East Water Address
Rocfort Road
Snodland, Kent
ME6 5AH

Southern Water

If you prefer to send a letter to Southern Water can do so by writing to the Southern Water address below:

Southern Water Address
PO Box 564
Darlington
DL1 9ZG

If you would like to email Southern Water, you must use the following email address:

Southern Water Email Address
customeraccounts@southernwater.co.uk

Cost of water in Old Town

Water bill in Old Town

Water rates in Old Town are based on if your home has a water meter or not. You can easily find out whether your Old Town water rates are metered or not by checking your water bill or by speaking to the supplier. Homes with metered Old Town water rates will have a meter number listed on their water bills.

Metered Customers in Old Town

Customers that have a water meter at their Old Town house will pay an annual fixed charge, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of South East Water or Southern Water. While the variable charges cover the usage at your Old Town home.

Unmetered Customers in Old Town

Customers without a meter at their Old Town home pay an annual charge for their water usage. This charge is fixed, this means you will pay the same amount regardless of the amount of water you use at your Old Town home.

Water rates for unmetered customers in Old Town is based on the rateable value of your home. The rateable value part of your Old Town water rates will have been determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If your family is small, or you don't live with others, installing a water meter at your Old Town may save you money.

Customers with big families are probably not going to save money by getting a water meter installed.

How much is the average water bill in Old Town?

The average water bill Old Town residents are charged will depend on which water company supplies your home. In the table below, you will see how much each supplier charges:

Supplier Average Water Bill Per Month Average Water Bill Annually
South East Water £18.42 £221
Southern Water £14.25 £171
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How do I pay my Old Town water bill?

First, you must sign up and register with South East Water or Southern Water. After you've registered with South East Water or Southern Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Old Town bill. Whilst some customers prefer to make a single annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. As soon as you've set up your South East Water or Southern Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Old Town?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Old Town BN20, your water suppliers are South East Water and Southern Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Old Town Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Old Town have about their water supply.

Frequently Asked Questions About Water in Old Town

Is water from the tap in Old Town safe to drink?

Yes! It's safe to drink the tap water in Old Town. You can rest assured that Old Town water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Old Town water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Old Town water to make it drinkable.

Where does the water in Old Town come from?

There are three main sources of water that supply Old Town:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Old Town

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Old Town is below 200ppm, this means the water in Old Town is rated as medium water.

What does this mean?

The clean water supply to your home in Old Town more than. medium water will not clean your clothes, dishes, or your body efficiently, and your appliances will be less efficient which is not good news for your utility bills. It also means an increased limescale build-up in your home appliances and the taste of your tap water may be affected.

Selectra recommends

We recommend adding a softening agent to the water in Old Town.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Old Town No Water

If you have no water in your Old Town home, you will first need to find out whether the problem is with your home plumbing or if the problem is a widespread issue affecting Old Town.

If there is no water at your Old Town home, is the problem no cold water or no hot water? If you still have cold water but no hot water, the issue is probably going to be with your home plumbing and not a problem affecting Old Town.

If you don't have any cold water, not even a trickle, contact South East Water or Southern Water for advice. In this case you should try the following tips:

  1. Look at the "In Your Area" sections on the South East Water or Southern Water website for any explanations as to why you have no water.
  2. Check the Twitter account of South East Water or Southern Water, quite often you will find they have posted an update about the issue.
  3. Check with your neighbours to find out if they also have no water.
  4. Check that your stop tap is open.

Old Town water leak or flooding

Old Town water problems could be anything from a burst water main or flooding, to a leak in your Old Town home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Old Town property, you should try to do one of the following as long as it's safe to do so:

  1. Ring South East Water or Southern Water regardless if the problem relates to wastewater or clean water.
  2. If you have access to the internet, navigate to the "report a leak" area of the South East Water or Southern Water website and complete the online form to report the issue.

Why does the water in Old Town taste strange?

If you detect a difference in smell or taste of your Old Town water this could be because of one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can infuse the Old Town water with a somewhat earthy aroma or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding metallic, salty, or rubbery hints to Old Town water.

If you have any queries or worries about your water's smell, taste, or appearance, you can speak to South East Water or Southern Water on the contact details above.

Broadband in Old Town BN20

Old Towninternet connected globe

The broadband speed you get at your Old Town home can vary depending on several factors such as:

  • Availability of fibre
  • Proximity of the local telephone exchange
  • Where you've placed your router
  • If you are connected with ethernet or wi-fi
  • Your internet service provider or ISP

Test your internet speed and see if it matches the average internet speed in Old Town with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Old Town Average Download Speed Old Town Average Upload Speed
46.75 Mbps 18.30 Mbps
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The internet connection type you have can affect the speed you get at your home in Old Town. An FTTP is the best kind of broadband connection available in the UK and is available to 31.83% of UK households.

ADSL is the slowest type of connection, in some remote parts of the UK this type of connection is the only one available.

What to look for when searching for a broadband provider in Old Town?

It's 2022, which means the internet is just as important as any other utility, perhaps more important. That means choosing an internet service provider can be unnerving. Don't worry, let's take a look at the top four points to think about when searching for a broadband provider in Old Town.

Availability

The first thing you need to think about whilst searching for a broadband provider in Old Town is the issue of availability. Whilst many homes in Old Town should be able to enjoy fibre or 'superfast' connections, customers who live in a rural location may have trouble getting fast broadband.

That being said, homes that have been built recently should be able to enjoy access to the FTTH as developers often tend to install the latest technology during construction.

Type of connection

What are the different types of connection in Old Town?

  • Fibre broadband
    • This is the fastest available internet connection in Old Town
    • There are two categories of fibre broadband connections, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of at least 24 Mbps.
    • A Full Fibre broadband internet connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through your traditional telephone line.
    • Limited download speed of up to 24 Mbps.
    • Available to the majority of Old Town homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Available only via Virgin Media.
    • Availability can be limited in some parts of Old Town.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Old Town.
    • Could prove more expensive unless you have an unlimited data tariff.
    • Can tether to your smartphone without special equipment, though some mobile networks do not allow tethering.
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broadband connections options

Old Town broadband price

Old Town broadband bill

You also need to consider the monthly cost of broadband in Old Town. There are many providers offering a low cost deal for new customers, however you might find the rate suddenly goes up. It's important to read the small print of the offer when you sign up for a internet service in Old Town. Some providers will raise the price even before your contract has finished. In the news recently, there was a BT price hike which affects millions of BT customers.

Old Town Broadband Reliability

The reliability of the broadband connection is in Old Town also needs consideration, with so many people that work from home full-time or just a few days per week, knowing you have a reliable broadband connection to keep up to date with work your work can be extremely important.

When we're relaxing we're playing online games with friends or streaming movies and TV shows meaning without an internet connection that's reliable at your Old Town home is something to think about.

Old Town broadband customer support

Finally, the technical support for your Old Town broadband connection is of utmost importance. There's a good chance you will never need to get in touch with your internet service provider, but if you ever do need to speak to them a provider with excellent customer service that is able to solve your issue efficiently and quickly is a strong plus when making a decision for a broadband internet provider in Old Town.

Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Old Town have about broadband internet.

Broadband FAQs

How fast is the broadband in Old Town?

The average speed of broadband in Old Town is:

Old Town Average Download Speed Old Town Average Upload Speed
46.75 Mbps 18.30 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green boxes on your street in Old Town, from there it's connected to your home through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Old Town property. That makes it the most reliable and fastest fibre broadband. At the time of writing, 31.83% of houses in the UK .

What broadband speed do I need?

That will be dependant on what kind of internet user you are. Have a look at the following table for a general idea which speed you should take for a broadband service in Old Town.

Main internet uses Recommended Download Speed Up to 2 devices
Up to 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
Over 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to transmit data to connected devices. 2.4Ghz WiFi travels across longer distances, but has a slower speed. 5Ghz WiFi signals have a smaller radius, but your data will be transmitted faster.

What's the landline area code in Old Town

Corded telephone area code Old Town

The telephone area code, sometimes called the landline dialling code, for Old Town is 01806. If you're calling somebody in Old Town, and you are in a different area, you must add 01806 to the number you'd like to call.

How much does an 01806 Old Town call cost?

If you have calls included with your landline or mobile tariff, the phone call will probably be included in that tariff. Without an inclusive calls plan, it should cost in the region of 10p per minute, plus a small call set-up charge.

If you don't know whether you have inclusive calls, you should ask your provider before calling so you don't find unexpected charges on your telephone bill.

How many different area codes are there in the UK? There's a total of 645 telephone area codes in the UK. Area codes in the UK can be three, four, or five digits long.

Electricity and Gas in Old Town

Residents in Old Town can choose their gas and electricity supplier, but whichever supplier they are with, the electricity and gas is maintained and supplied by the network operator for the region.

We call them Distribution Network operators (DNOs) and these are the companies that own and operates the infrastructure that connect your Old Town home to the gas network and electricity grid.

More often than not you will never need to ever contact the Old Town distribution network operator, but should you ever need to, you can find the distribution network operator for Old Town right here.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Old Town

The electricity distribution network operator for Old Town is UK Power Networks - South East England. You can find the UK Power Networks - South East England contact details in the table below:

UK Power Networks - South East England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email care@ukpowernetworks.co.uk
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
London

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Old Town

There are no power plants within a 10 mile radius of Old Town.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). Furthermore, a tiny amount was generated with fossil fuels from other sources (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations begin to close, by 2035 there will only one nuclear power plant still producing energy. However, new nuclear reactors are being planned such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable fuel sources include solar, wind, hydro, and biomass. This will conmtinue to rise as the UK aims to meet its net-zero targets.

Towns and Cities Near Old Town

You might be wondering which municipalities are close to Old Town, in the below table you will find the closest five municipalities to Old Town.