Utilities in <u>Old Windsor

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A Complete Guide to Utilities in Old Windsor

Are you moving and want to know more about Old Windsor? Our comprehensive utilities guide to Old Windsor will explain in detail everything you need to know about broadband, area codes, power generation and energy distributors, and Old Windsor water and sewerage. Keep reading to learn everything about utilities in Old Windsor.

About Old Windsor, Berkshire

Old Windsor SL4 has a population of 4,977 and is located in the county of Berkshire. Berkshire has a population of 915,157 people.

Who supplies my water in Old Windsor?

Old Windsor water utilities are supplied by Affinity Water. In the table below are the contact numbers for Affinity Water, South East Water, and Thames Water:

How to get in touch with the water suppliers in Old Windsor

Speaking to an advisor at Affinity Water, South East Water or Thames Water is one of many contact methods to talk about your Old Windsor water problems.

Affinity Water phone numbers

In the table below you will find the phone numbers for Affinity Water general enquiries and emergencies.

Affinity Water phone number Affinity Water Emergency phone number
0345 357 2401 0345 357 2407
Mon-Fri 8am-6pm, Sat 8am-2pm, Emergencies 24/7/365
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South East Water phone numbers

In the table below you will find the phone numbers for South East Water general enquiries and emergencies.

South East Water phone number South East Water Emergency phone number
0333 000 0001 0333 000 0365
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365

Thames Water phone numbers

In the table below you will find the phone numbers for Thames Water general enquiries and emergencies.

Thames Water phone number Thames Water Emergency phone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Speaking to an advisor at Affinity Water, South East Water, Thames Water, or is one of many contact methods to talk about your Old Windsor water problems.

Write to Affinity Water, South East Water or Thames Water

You can also get in touch with Affinity Water, South East Water or Thames Water, either by email or with a letter in the post. You can also send your request via the Affinity Water, South East Water or Thames Water website.

Affinity Water

Customer that want to post a letter to Affinity Water can do so by writing to the Affinity Water address below:

Affinity Water Address
Tamblin Way
Hatfield, Hertfordshire
AL10 9EZ

South East Water

Customer that want to post a letter to South East Water can do so by writing to the South East Water address below:

South East Water Address
Rocfort Road
Snodland, Kent
ME6 5AH

Thames Water

Customer that want to post a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you would like to email Thames Water, you can use the email address below:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Water rates in Old Windsor

Water bill in Old Windsor

Water rates in Old Windsor depend on whether your home has a water meter or not. You can easily find out whether your Old Windsor water rates are metered or not by looking at a recent water bill or by speaking to the supplier. Homes with metered Old Windsor water rates will have a meter number listed on their water bills.

Metered Customers in Old Windsor

Customers with a water meter at their Old Windsor home will pay a fixed annual charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Affinity Water, South East Water, or Thames Water. Whilst the variable charges are for the consumption at your Old Windsor home.

Unmetered Customers in Old Windsor

Customers that don't have a water meter at their Old Windsor home have an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount no matter how much water you use at your Old Windsor home.

The rate unmetered customers pay for water in Old Windsor will be based on the rateable value of your home. The rateable value of your Old Windsor water rates will have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If your family is small, or you don't live with others, having a water meter installed at your Old Windsor might work out cheaper.

Customers with big families are probably not going to save money by installing a water meter.

How much is the average water bill in Old Windsor?

The average water bill Old Windsor residents are being charged varies between water suppliers. The table below shows the average water bill by supplier:

Supplier Average Water Bill Per Month Average Annual Water Bill
Affinity Water £16.67 £200
South East Water £18.42 £221
Thames Water £19.33 £232
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How do I pay my Old Windsor water bill?

You will first need to register with Affinity Water, South East Water, or Thames Water. After you register your details with Affinity Water, South East Water, or Thames Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Old Windsor bill. While some customers like an annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. As soon as you've set up your Affinity Water, South East Water, or Thames Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Old Windsor?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Old Windsor SL4, your water suppliers are Affinity Water, South East Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Old Windsor Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Old Windsor have about their water supply.

Frequently Asked Questions About Water in Old Windsor

Is the tap water in Old Windsor safe to drink?

Yes! It's safe to drink the tap water in Old Windsor. You can rest assured that Old Windsor water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Old Windsor water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Old Windsor water to make it drinkable.

Where does the water in Old Windsor come from?

There are three main sources of water that supply Old Windsor:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Old Windsor

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Old Windsor is higher than 276ppm, this means the water in Old Windsor is rated as very hard water.

What does this mean?

The water being supplied to your home in Old Windsor contains slightly elevated levels of minerals that cause hard water. very hard water means your water is not as effective at cleaning dishes, glassware, clothes, or even your body. It also means an increased limescale build-up in your home appliances and your tap water taste may be affected.

Selectra recommends

We recommend adding a softening agent to the water in Old Windsor.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Old Windsor No Water

If you have no water in your Old Windsor home, you will need to check if the issue is to do with your home plumbing or if the problem is an outage affecting Old Windsor.

If there is no water at your Old Windsor home, is it only affecting cold water or hot water? If you still have cold water but no hot water, the issue will be with your home plumbing and not a problem affecting Old Windsor.

If you don't have any cold water, not even a trickle, contact Affinity Water, South East Water, or Thames Water for assistance. You can also try the following:

  1. Check the "In Your Area" sections of the Affinity Water, South East Water, or Thames Water website for any information explaining why you have no water.
  2. Examine the Twitter account of Affinity Water, South East Water, or Thames Water, they will often tweet updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Verify your stop tap and make sure it's open.

Old Windsor water leak or flooding

Old Windsor water problems might include anything from flooding or a leak, to a burst water main in your Old Windsor home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you notice a water leak or flooding outside your Old Windsor property, you need to do one of the following as quickly as you can:

  1. Contact Affinity Water, South East Water, or Thames Water regardless if the problem relates to wastewater or clean water.
  2. If you can access the internet from your location, visit the "report a leak" page on the Affinity Water, South East Water, or Thames Water website and complete the online form to report the issue.

Why does the water in Old Windsor taste strange?

If you find the taste or smell is different with your Old Windsor water this could be because of one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can impermeate the Old Windsor water with a somewhat earthy aroma or taste.
  3. Plumbing can also contribute to the taste of your household water, adding salty, metallic, or rubbery hints to Old Windsor water.

If you are unsure about your water's appearance, smell, or taste, you can speak to Affinity Water, South East Water, or Thames Water using the contact information above.

Broadband Speed in Old Windsor SL4

Old Windsorinternet connected globe

The speed of your internet connection at your Old Windsor home can vary depending on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • How far from the telephone exchange you are
  • Location of the router in your home
  • If you are connected with ethernet or wi-fi
  • Your broadband provider

Test how fast your internet is and find out how it compares to the average connection speed for Old Windsor with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Old Windsor Average Download Speed Old Windsor Average Upload Speed
79.32 Mbps 18.42 Mbps
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The internet connection type you have can affect your download and upload speed in Old Windsor. An FTTP is the best kind of broadband connection available in the UK at the time of writing, this has been rolled out to 31.83% of UK households.

The slowest way to access the internet is ADSL, in parts of the UK that are more remote it's the only type of internet connection currently available.

What should you consider when choosing an internet provider in Old Windsor?

It's 2022, which means the internet is just as important as any other utility, maybe even more important. That means choosing an internet service provider might seem daunting at first. Don't worry, we've listed the four important points to think about when choosing an internet provider in Old Windsor.

Availability

The first point to bear in mind when choosing an internet provider in Old Windsor is the availability. Whilst many homes in Old Windsor can take advantage of fibre or 'superfast' connections, people outside a built-up area may have limited access to the type of connection.

However, new builds and properties that have been constructed in the last few years may already have access to ultrafast FTTH since developers often install the latest infrastructure when constructing new homes.

Type of connection

What are the different types of connection in Old Windsor?

  • Fibre broadband
    • This is the fastest type of connection you can get in Old Windsor
    • Fibre broadband is split into two categories, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of at least 24 Mbps.
    • A Full Fibre broadband connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's provided via your phone line.
    • Has a slower download speed of up to 24 Mbps.
    • Available to the majority of Old Windsor homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Restricted availability in some parts of Old Windsor.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Old Windsor.
    • Could prove more expensive unless you have an unlimited data tariff.
    • No special equipment required by tethering to your smartphone, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Old Windsor broadband cost

Old Windsor broadband bill

You also need to consider the price you pay for broadband in Old Windsor. It's easy to find a broadband provider that's offering a cheap introductory offer for new customers, however you might find the rate suddenly goes up. We recommend you double check the fine print of the deal before you commit to a internet service in Old Windsor. There are some providers that will increase the price you pay whilst you're in contract. For example, recently there was a BT price hike which affects millions of BT customers.

Old Windsor Broadband Reliability

How reliable the broadband is in Old Windsor also needs consideration, with many people working from home full-time or just a few days per week, we need to have a reliable internet connection to keep up to date with work your work is really important.

The times when we're not working we're watching movies online or gaming online that without a reliable internet connection for your Old Windsor home will be an important thing to consider.

Old Windsor broadband technical support

Finally, the customer service of your Old Windsor broadband connection is extremely important. There's a good chance you will never need to contact the internet service provider you choose, but if you ever do need to speak to them a high level of customer support that can deal with your problem in a fast and efficient manner is a strong plus when you choose a broadband provider in Old Windsor.

Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Old Windsor ask about their broadband.

Broadband Frequently Asked Questions

What's the average broadband speed in Old Windsor?

The average broadband speed in Old Windsor is:

Old Windsor Average Download Speed Old Windsor Average Upload Speed
79.32 Mbps 18.42 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to a green box on your street in Old Windsor, from there it's connected to your home via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Old Windsor property. That means it's the fastest and most reliable type of broadband fibre internet. Currently, 31.83% of houses in the UK .

What broadband speed do I need?

That would depend on what you will be using the internet for. Have a look at the following table to find out what sort of download speed you should pick for a broadband service in Old Windsor.

Frequent internet uses Recommended Broadband Speed Up to 2 devices
Up to 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Up to 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit the data between your devices. 2.4Ghz WiFi travels across longer distances, but does so at slower speeds. 5Ghz WiFi signals have a smaller radius, but will transmit the data between devices at faster rates.

What's the landline area code in Old Windsor

Corded telephone area code Old Windsor

The telephone dialling code, sometimes called the area code, for Old Windsor is 01806. If you're calling somebody in Old Windsor, and you're located in a different region, you should add 01806 before the number you're trying to call.

How much does an 01806 Old Windsor call cost?

If calls are included with your landline or mobile, the cost of the call will probably be included as part of your tariff. Without an inclusive calls plan, the cost of the call will be about 10p per minute, plus a small call set-up charge.

If you are uncertain whether you have inclusive calls, we recommend getting in touch with your provider before you make the call to avoid unexpected charges on your bill.

How many different area codes are there in the UK? There are 645 area codes in the UK incl. Northern Ireland. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity in Old Windsor

Residents of Old Windsor are free to choose their gas and electricity provider, but regardless of the supplier they are billed by, the gas and electricity is going to be maintained and supplied by the regional network operator.

These network operators are officially called Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that supplies your Old Windsor home to the gas network and electricity grid.

Most of the time you won't need to speak to the Old Windsor distribution network operator, but should you ever need to, you can quickly find out which DNO covers Old Windsor in this section.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Old Windsor

The electricity distribution network operator for Old Windsor is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email GE@ssen.co.uk
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Old Windsor

There are no power plants within a 10 mile radius of Old Windsor.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). Additionally, a tiny amount was generated with other kinds of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, and in the coming years this is expected to reduce as nuclear power stations in the UK’s begin to close, all but one is expected to stop producing energy by 2035. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel is generated from souces such as solar, wind, hydro, and biomass. We can expect to see this continue increasing as the UK aims to meet its net-zero targets.

Towns and Cities Near Old Windsor

Perhaps you're wondering which towns and cities are close to Old Windsor, we've found the closest five municipalities to Old Windsor.