Your Complete Guide to Utilities in Otley

If you've moved and have questions about Otley? Our comprehensive utilities guide to Otley will explain in detail everything about broadband, area codes, power generation and energy distributors, and Otley water and sewerage. Keep reading to learn everything about utilities in Otley.

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About Otley, North Yorkshire

Otley LS21 has a population of 15,000 and is located in the county of North Yorkshire. North Yorkshire has a population of 1,158,816 people.

Who supplies my water in Otley?

Otley water utilities are supplied by Yorkshire Water. Here are the main contact numbers for Yorkshire Water:

How to get in touch with the water supplier in Otley

Speaking to an advisor at Yorkshire Water is just one method of contact to talk about your Otley water problems.

In the table below you will find the phone numbers for Yorkshire Water general enquiries and emergencies.

Yorkshire Water telephone number Yorkshire Water Emergency telephone number
0345 124 2424 0800 573 553
Mon-Fri 8am-6pm, Sat 9am-5pm, Emergencies 24/7/365

Write to Yorkshire Water

Additionally, you can communicate with Yorkshire Water, by composing a letter or sending an email. You can even send your message through the Yorkshire Water website.

If you prefer to send a letter to Yorkshire Water can do so by writing to the Yorkshire Water address below:

Yorkshire Water Address
Western House, Halifax Road
Bradford
BD6 2SZ
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Water rates in Otley

Water bill in Otley

Water rates in Otley are based on if your home has a water meter or not. It's easy to find out if your Otley water rates are metered or not by checking your water bill or by contacting your supplier. Homes with metered Otley water rates will have a meter number listed on their water bills.

Metered Customers in Otley

Customers that have a water meter at their Otley home will pay a fixed annual charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Yorkshire Water. Whilst the variable charges cover the consumption at your Otley home.

Unmetered Customers in Otley

Customers that don't have a water meter at their Otley home pay an annual charge for their water usage. This charge is fixed, meaning you'll pay the same no matter how much water you use at your Otley home.

As an unmetered customer, the rate you pay for water in Otley will be based on the rateable value of your home. The rateable value part of your Otley water rates will have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you have a small family, or live alone, installing a water meter at your Otley might work out cheaper.

Customers with big families are probably not going to save money by installing a water meter.

How much is the average water bill in Otley?

The average water bill Otley residents are being charged is £15.50 per month, which is £186 per year.

How do I pay my Otley water bill?

You will first need to register with Yorkshire Water. After you've registered with Yorkshire Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Otley bill. Whilst some customers prefer to make a single annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. As soon as you've set up your Yorkshire Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Otley?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Otley LS21, your water supplier is Yorkshire Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Otley Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Otley have about their water supply.

Frequently Asked Questions About Water in Otley

Is the tap water in Otley safe to drink?

Yes! You can drink the tap water in Otley. You can rest assured that Otley water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Otley water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Otley water to make it drinkable.

Where does the water in Otley come from?

There are three main sources of water that supply Otley:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Otley

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Otley is less than 60ppm, that means the water hardness in in Otley is rated as soft water.

What does this mean?

The water supply to your home in Otley contains a minimal level of hard water minerals. soft water will give your clothes a softer feel, and your appliances will be more efficient which is good news for your wallet. You might also notice less limescale build-up in your appliances meaning they should not break down as often.

Selectra recommends

You don't need to add a water softener to the water in Otley.

Otley No Water

If you don't have any running water in your Otley home, you need to find out if the issue is to do with your home plumbing or if the problem is an outage affecting Otley.

If there is no water at your Otley home, is the problem no cold water or no hot water? If you don't have hot water but have cold water, the issue is probably going to be with your home plumbing and not a problem affecting Otley.

If there is no cold water, not even a trickle, contact Yorkshire Water for advice. You can also try the following:

  1. Check for updates on the "In Your Area" sections of the Yorkshire Water website for any information explaining the reason your home has no water.
  2. Examine the Twitter account of Yorkshire Water, quite often you will find they have posted an update about the issue.
  3. Ask your neighbours whether they have the same issue as you.
  4. Verify your stop tap and make sure it's open.

Otley water leak or flooding

Otley water problems can include anything from flooding or a leak, to a burst water main in your Otley home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Otley property, you must do one of the following as soon as possible:

  1. Contact Yorkshire Water whether the problem is with clean water or wastewater.
  2. If you have access to the internet, visit the "report a leak" page on the Yorkshire Water website and complete the online form to report the issue.

Why does the water in Otley taste strange?

If you find the taste or smell is different with your Otley water this could be down to one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can infuse the Otley water with an earthy smell or taste.
  3. Plumbing can also contribute to the taste of your household water, adding salty, metallic, or rubbery hints to Otley water.

If you have any queries or worries about your water's smell, taste, or appearance, you should get in touch with Yorkshire Water using the contact information above.

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Broadband Speed in Otley LS21

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The broadband speed you get at your Otley home depends on several factors such as:

  • Availability of fibre
  • How far from the telephone exchange you are
  • Location of the router in your home
  • If you're using wi-fi or ethernet
  • Which provider you have

Test the speed of your connection and see if it matches the average broadband speed for Otley with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Otley Average Download Speed Otley Average Upload Speed
72.70 Mbps 16.28 Mbps
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The internet connection type you have can affect the speed you get at your home in Otley. An FTTP is the fastest internet connection available in the UK however, at the time of writing, this is only available to 31.83% of households in the UK.

ADSL internet connections are the slowest, in parts of the UK that are more remote this type of connection is the only one currently available.

What should you consider when picking a broadband provider in Otley?

It's 2022, which means the internet is just as important as any other utility, maybe even more important. So picking the right internet provider can be unnerving. To ease the pressure, let's take a look at the top four points that you should consider when picking a broadband provider in Otley.

Availability

The first thing to consider when picking a broadband provider in Otley is the issue of availability. The majority of homes in Otley should be able to enjoy fibre or 'superfast' broadband connections, customers who live in a rural location may have limited access to the type of connection.

Although, homes that have been built in the last few years will likely have be able to get ultrafast FTTH since developers often install the latest technology during construction.

Type of connection

What kinds of internet connection are available in Otley?

  • Fibre broadband
    • This is the fastest type of connection you can get in Otley
    • We can split fibre connections into two categories, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of at least 24 Mbps.
    • A Full Fibre connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through your traditional telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • Available to the majority of Otley homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Limited availability in some parts of Otley.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Otley.
    • Might work out more expensive without an unlimited data plan.
    • No special equipment required by tethering to your smartphone, however there are some mobile networks that restrict tethered connections.
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Otley broadband price

Otley broadband bill

Another important consideration is the price you pay for broadband in Otley. It's easy to find a broadband provider that's offering a low cost deal for new customers, but the price can quickly increase. You should always look in the small print of the offer before you sign up to a internet service in Otley. Some providers will raise the price even whilst you're in contract. For example, recently there was a BT price hike that has affected millions of customers.

Otley Broadband Reliability

The reliability of broadband in Otley also needs consideration, with so many people that work from home either full-time or part-time, having a reliable internet connection to stay in touch with work is a priority.

The times when we're not working we're playing online games with friends or streaming movies and TV shows that without a reliable internet connection for your Otley home will be an important thing to consider.

Otley broadband customer service

Finally, the customer service of your Otley broadband internet is of utmost importance. You might never need to get in touch with your internet service provider, but should the need to contact them arises then having solid customer service that can deal with your problem efficiently and quickly is definitely something worth considering when making a decision for a broadband internet provider in Otley.

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Broadband FAQ

Below we've answered some our the most common questions that customers in Otley have about broadband internet.

Broadband Frequently Asked Questions

Is the internet fast in Otley?

The average internet speed in Otley is:

Otley Average Download Speed Otley Average Upload Speed
72.70 Mbps 16.28 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to one of those green boxes on your street in Otley, from there it's connected to your home through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Otley house. That makes it the most reliable and fastest fibre broadband. Currently, 31.83% of houses in the UK .

How fast internet should my internet be?

It really does depend on what kind of internet user you are. Check out the table below to find out what sort of download speed you should take when signing up for broadband in Otley.

Frequent internet uses Recommended Download Speed Maximum of 2 devices
Maximum of 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit the data between your devices. 2.4Ghz WiFi signals travel further, but transmit data at slower speeds. 5Ghz WiFi signals have a smaller radius, but your data will be transmitted faster.

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What's the telephone dialling code of Otley

Corded telephone area code Otley

The landline area code, sometimes called the dialling code, for Otley is 01806. When making a call to someone in Otley, and you are not in the same area, you should add 01806 to the number you'd like to call.

How much does an 01806 Otley call cost?

If calls are included with your landline or mobile, then the call cost will probably be included as part of your tariff. If calls are not included with your tariff, it should cost in the region of 10p per minute, plus the call set-up charge.

If you don't know whether you have calls included in your tariff, please check with your provider before you make the call so you don't find unexpected charges on your telephone bill.

How many dialling codes does the UK have? There's a total of 645 telephone area codes in the UK. UK area codes can be three, four, or five digits long.

Electricity and Gas in Otley

Residents of Otley are able to choose their own supplier for gas and electricity, but regardless of the supplier they are billed by, the electricity and gas is supplied and maintained by the regional network operator.

These network operators are known as Distribution Network operators (DNOs) and they are the company that own and operates the infrastructure that connect your Otley home to the gas network and electricity grid.

In many cases you won't need to speak to the Otley distribution network operator, but should the need arise, you can find the distribution network operator for Otley in this section.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Otley

The electricity distribution network operator for Otley is Northern Powergrid - Yorkshire. You can find the Northern Powergrid - Yorkshire contact details in the table below:

Northern Powergrid - Yorkshire Contact Information
General Enquiries 0800 011 3332
Emergencies 0800 375 675
Email [email protected]
Website https://www.northernpowergrid.com/
Address RSXE-RCZX-XKBL, Manor House, Manor House
Penshaw, Houghton le Spring
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There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near Otley

There are no power plants within a 10 mile radius of Otley.

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Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). Furthermore, a small amount was produced from other kinds of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations are scheduled for closure, by 2035 there will only one nuclear power plant still producing energy. However, there are plans to build new nuclear reactors such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel is generated from souces such as wind, solar, hydro, and biomass. This is expected to continue rising as the UK aims to meet its net-zero targets.

Municipalities Close By Otley

You might be wondering which municipalities are within reach of Otley, in the below table you will find the five closest municipalities to Otley.

Closest five municipalities to Otley
Municipality Distance from Otley
Pool -
Guiseley 2.23 miles
Rawdon 2.99 miles
Yeadon 2.99 miles
Idle 4.56 miles