Utilities in <u>Otterburn

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Your Complete Guide to Utilities in Otterburn

If you just moved and have some questions about Otterburn? Our utilities guide to Otterburn will explain in detail everything there is to know about broadband, area codes, power generation and energy distributors, and Otterburn water and sewerage. Keep reading to learn everything about utilities in Otterburn.

About Otterburn, Northumberland

Otterburn NE19 has a population of 654 and is located in the county of Northumberland. Northumberland has a population of 319,010 people.

Who supplies my water in Otterburn?

Otterburn water utilities are supplied by Northumbrian Water. Below are the main phone numbers for Northumbrian Water:

How to reach your water provider in Otterburn

Calling a phone number for Northumbrian Water is one of many options to deal with your Otterburn water problems.

In the table below we have listed the main telephone numbers for Northumbrian Water general enquiries and emergencies.

Northumbrian Water contact number Northumbrian Water Emergency contact number
0345 733 5566 0345 717 1100
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365
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Write to Northumbrian Water

Additionally, you can communicate with Northumbrian Water, you have the choice of posting a letter or sending an email. You can also send your request via the Northumbrian Water website.

If you prefer to send a letter to Northumbrian Water can do so by writing to the Northumbrian Water address below:

Northumbrian Water Address
Northumbrian Water Ltd, Northumbria House, Abbey Road
DH1 5FJ
Durham

If you would like to email Northumbrian Water, you can use the email address below:

Northumbrian Water Email Address
care@nwl.co.uk

Water rates in Otterburn

Water bill in Otterburn

Water rates in Otterburn will vary depending on if your home has a water meter or not. You can easily check if your Otterburn water rates are metered or not by looking at a recent water bill or by speaking to the supplier. Homes with metered Otterburn water rates will have a meter number listed on their water bills.

Metered Customers in Otterburn

Customers with a water meter at their Otterburn home will pay a fixed annual charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Northumbrian Water. Whilst the variable charges are for the consumption at your Otterburn home.

Unmetered Customers in Otterburn

Customers that don't have a water meter at their Otterburn home will pay an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same regardless of the amount of water you use at your Otterburn home.

As an unmetered customer, the rate you pay for water in Otterburn is going to be based on the rateable value of your home. The rateable value of your Otterburn water prices were determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you have a small family, or live alone, installing a water meter at your Otterburn could be cheaper.

Customers with bigger families that use more water will probably not benefit by installing a water meter.

How much is the average water bill in Otterburn?

The average water bill Otterburn residents are billed is £14.83 monthly, which works out at £178 annually.

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How do I pay my Otterburn water bill?

First, you must sign up and register with Northumbrian Water. After you've registered with Northumbrian Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Otterburn bill. While some customers like an annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. When you set up your Northumbrian Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Otterburn?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Otterburn NE19, your water supplier is Northumbrian Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Otterburn Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Otterburn have about their water supply.

Frequently Asked Questions About Water in Otterburn

Is water from the tap in Otterburn safe to drink?

Yes! The tap water is safe to drink in Otterburn. You can rest assured that Otterburn water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Otterburn water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Otterburn water to make it drinkable.

Where does the water in Otterburn come from?

There are three main sources of water that supply Otterburn:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Otterburn

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Otterburn is less than 60ppm, that means the water hardness in in Otterburn is rated as soft water.

What does this mean?

The clean water supply to your home in Otterburn contains low levels of minerals that cause hard water. soft water means your clothes should be softer after washing, and your appliances more efficient. There should also be less limescale in your appliances meaning they should not break down as often.

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Water softener isn't needed at your home in Otterburn.

Otterburn No Water

If you have no water in your Otterburn home, you will need to check if the issue is to do with your home plumbing or if the problem is an outage affecting Otterburn.

If there is no water at your Otterburn home, do you only have no cold water or no hot water? If the problem is only affecting your hot water, the issue will be with your home plumbing and not a problem affecting Otterburn.

If you don't have any cold water, not even a trickle, contact Northumbrian Water for assistance. You can also try the following:

  1. Check the "In Your Area" sections of the Northumbrian Water website for any information explaining why you have no water.
  2. Examine the Twitter account of Northumbrian Water, they often post incident updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Check that your stop tap is open.

Otterburn water leak or flooding

Otterburn water problems can include anything from a leak, a burst water main, or flooding in your Otterburn home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you discover flooding or a water leak outside your Otterburn property, you should try to do one of the following as long as it's safe to do so:

  1. Call Northumbrian Water whether the problem is with clean water or wastewater.
  2. If you have access to the internet, go to the "report a leak" section of the Northumbrian Water website and fill in the form to report the problem.

Why does the water in Otterburn taste strange?

If you find the taste or smell is different with your Otterburn water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can affect it by infusing your Otterburn water with an earthy taste or smell.
  3. Plumbing can cause the taste of your water to change, adding salty, metallic, or rubbery hints to Otterburn water.

If you have any queries or worries about your water's smell, taste, or appearance, you should not hesitate to reach Northumbrian Water using the contact information above.

Broadband in Otterburn NE19

Otterburninternet connected globe

The broadband speed you get at your Otterburn home depends on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Proximity of the local telephone exchange
  • Where you've placed your router
  • Using wi-fi or ethernet connection
  • Your internet service provider or ISP

Test your internet speed and find out how it compares to the average broadband speed for Otterburn with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Otterburn Average Download Speed Otterburn Average Upload Speed
44.75 Mbps 11.10 Mbps
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The internet connection type you have can affect your download and upload speed in Otterburn. An FTTP is currently the fastest broadband connection you can get in the UK however, at the time of writing, this is only available to 31.83% of households in the UK.

ADSL is the slowest type of connection, but for some customers in remote areas it is the only means of connection available.

What should you consider when searching for a broadband provider in Otterburn?

In 2022, the internet is about as important as any other utility, perhaps more important. So picking the right internet provider could feel daunting. Don't worry, let's take a look at the top four points to think about when searching for a broadband provider in Otterburn.

Availability

The first point to bear in mind when searching for a broadband provider in Otterburn is what's available. Most homes in Otterburn can take advantage of fibre or 'superfast' connections, people outside a built-up area may have limited access to the type of connection.

However, new builds and properties that have been constructed in the last few years may already have access to ultrafast FTTH since developers often install the latest networks when building new homes.

Type of connection

What kinds of internet connection are available in Otterburn?

  • Fibre broadband
    • This is the fastest available internet connection in Otterburn
    • We can split fibre connections into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed that's at least 24 Mbps.
    • A Full Fibre broadband internet connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through your traditional telephone line.
    • Slower speeds up to 24 Mbps.
    • High availability with for 99.9% of Otterburn homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Availability can be limited in some parts of Otterburn.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Otterburn.
    • Can be more expensive for heavy users without unlimited data.
    • You don't need a router if you tether the connection to your smartphone, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Otterburn broadband price

Otterburn broadband bill

You should also think about the price you pay for broadband in Otterburn. There are many providers offering a low cost deal for new customers, but the price can quickly increase. It's important to read the fine print of the deal before you sign up to a broadband connection in Otterburn. There are some providers that will increase the price you pay before your contract has finished. In the news recently, there was a BT price hike which will be felt by millions of BT customers.

Otterburn Broadband Reliability

The reliability of the broadband connection is in Otterburn also needs consideration, with many people working from home on a part-time or full-time basis, having a reliable internet connection to stay in touch with work can be extremely important.

Then in our freetime we're streaming movies or playing online games with friends meaning without an internet connection that's reliable at your Otterburn home will be an important thing to consider.

Otterburn broadband customer support

Our final tip, the technical support for your Otterburn broadband internet is really important. There's a good chance you will never need to get in touch with your internet service provider, but if you ever do need to speak to them a high level of customer support that can deal with your problem quickly and efficiently should be considered when you choose a broadband provider in Otterburn.

Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Otterburn ask about their broadband.

Broadband Frequently Asked Questions

What's the average broadband speed in Otterburn?

The average broadband speed in Otterburn is:

Otterburn Average Download Speed Otterburn Average Upload Speed
44.75 Mbps 11.10 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to a green box on your street in Otterburn, from which it is connected to your property through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Otterburn house. That makes it the most reliable and fastest fibre broadband. At present, 31.83% of UK home .

What speed internet is best for me?

That will be dependant on how you will use the internet. Take a look at this table for a rough guide to what sort of download speed you should take when getting connected in Otterburn.

Main internet uses Recommended Download Speed Maximum of 2 devices
Maximum of 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Up to 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to transmit data to connected devices. 2.4Ghz WiFi travels further, but has a slower speed. 5Ghz WiFi signals have a smaller radius, but will transmit the data between devices at faster rates.

What's the telephone area code for Otterburn

Corded telephone area code Otterburn

The landline area code, sometimes called the dialling code, for Otterburn is 01806. When making a call to someone in Otterburn, and you are in a different area, you will need to add 01806 to the number you're calling.

How much does an 01806 Otterburn call cost?

If you have calls included with your landline or mobile, the phone call should be included in that tariff. If calls are not included with your tariff, you can expect to pay around 10p per minute, plus a small call set-up charge.

If you don't know whether you have inclusive calls, we recommend getting in touch with your provider before you make the call to avoid additional charges on your next phone bill.

How many telephone area codes are there in the UK? There are 645 area codes in the UK incl. Northern Ireland. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity in Otterburn

Residents of Otterburn are free to choose their gas and electricity provider, but regardless of the supplier they are billed by, the electricity and gas will always be supplied and maintained by the network operator for the region.

These network operators are known as Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that supplies your Otterburn home to the gas and electricity networks.

More often than not you won't need to contact the Otterburn distribution network operator, but should the need arise, you can find the distribution network operator for Otterburn below.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Otterburn

The electricity distribution network operator for Otterburn is Northern Powergrid - North East. You can find the Northern Powergrid - North East contact details in the table below:

Northern Powergrid - North East Contact Information
General Enquiries 0800 011 3332
Emergencies 0800 668 877
Email cus.serv@northernpowergrid.com
Website https://www.northernpowergrid.com/
Address RSXE-RCZX-XKBL, Manor House, Manor House
Penshaw, Houghton le Spring

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Otterburn

There are no power plants within a 10 mile radius of Otterburn.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This was mostly in the form of natural gas (42%) and coal (2.7%). Furthermore, a small percentage was produced from other kinds of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations begin to close, all but one is expected to stop producing energy by 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable fuel sources include hydro, solar, wind, and biomass. This will conmtinue to rise as the UK aims to meet its net-zero targets.

Municipalities Close By Otterburn

If you've ever wondered which municipalities are close to Otterburn, in the below table you will find the closest five municipalities to Otterburn.

Closest five municipalities to Otterburn
Municipality Distance from Otterburn
Ponteland 12.37 miles
Aydon 12.55 miles
Dilston 12.55 miles
Corbridge 12.55 miles