Utilities in <u>Pennycross

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A Complete Guide to Utilities in Pennycross

If you've moved and have questions about Pennycross? Our utilities guide to Pennycross will help you to find out everything you need to know about broadband, area codes, power generation and energy distributors, and Pennycross water and sewerage. Keep reading to learn everything about utilities in Pennycross.

About Pennycross, Devon

Pennycross PL2 has a population of 6,398 and is located in the county of Devon. Devon has a population of 795,012 people.

Who supplies my water in Pennycross?

Pennycross water services are supplied by South West Water. Below are the main phone numbers for South West Water:

How to get in touch with the water supplier in Pennycross

Calling a phone number for South West Water is just one method of contact to deal with your Pennycross water account.

In the table below you will find the phone numbers for South West Water general enquiries and emergencies.

South West Water phone number South West Water Emergency phone number
0344 346 1010 0344 346 2020
Mon-Fri 8am-6pm, Sat 9am-1pm, Emergencies 24/7/365
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Write to South West Water

You can also get in touch with South West Water, you have the choice of posting a letter or sending an email. You can also send your request via the South West Water website.

Customer that want to post a letter to South West Water can do so by writing to the South West Water address below:

South West Water Address
Peninsula House, Rydon Lane
Exeter, Devon
EX2 7HR

Water rates in Pennycross

Water bill in Pennycross

Water rates in Pennycross depend on whether your home has a water meter or not. You can easily find out whether your Pennycross water rates are metered or not by looking at a recent water bill or by getting in touch with the supplier. Homes with metered Pennycross water rates will have a meter number listed on their water bills.

Metered Customers in Pennycross

Customers with a water meter at their Pennycross home will pay a fixed annual charge, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of South West Water. Whilst the variable charges are for the consumption at your Pennycross home.

Unmetered Customers in Pennycross

Customers without a meter at their Pennycross home have an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount regardless of how much water consumed at your Pennycross home.

As an unmetered customer, the rate you pay for water in Pennycross is based on the rateable value of your home. The rateable value calculation of your Pennycross water rates would have been determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If your family is small, or you don't live with others, having a water meter installed at your Pennycross might work out cheaper.

Customers with large households are unlikely to see any savings by installing a water meter.

How much is the average water bill in Pennycross?

The average water bill Pennycross residents are charged is £18.17 monthly, which works out at £218 per year.

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How do I pay my Pennycross water bill?

First of all, you will need to register with South West Water. After you register your details with South West Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Pennycross bill. While some customers like an annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. After you've set up your South West Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Pennycross?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Pennycross PL2, your water supplier is South West Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Pennycross Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Pennycross have about their water supply.

Frequently Asked Questions About Water in Pennycross

Is tap water in Pennycross safe to drink?

Yes! It's safe to drink the tap water in Pennycross. You can rest assured that Pennycross water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Pennycross water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Pennycross water to make it drinkable.

Where does the water in Pennycross come from?

There are three main sources of water that supply Pennycross:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Pennycross

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Pennycross is less than 60ppm, this means the water in in Pennycross is rated as soft water.

What does this mean?

The clean water supply to your home in Pennycross contains low levels of minerals that cause hard water. soft water will give your clothes a softer feel, and your appliances will be more efficient which is good news for your wallet. There should also be less limescale in your appliances which means they should last longer.

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You shouldn't need to use a water softener at your home in Pennycross.

Pennycross No Water

If there isn't any running water in your Pennycross home, you will need to check if the issue is to do with your home plumbing or if the problem is an outage affecting Pennycross.

If there is no water at your Pennycross home, is it only affecting cold water or hot water? If you still have cold water but no hot water, the issue will be with your home plumbing and not a problem affecting Pennycross.

If your home has no cold water, not even a trickle, contact South West Water for assistance. You can also try the following:

  1. Look at the "In Your Area" sections on the South West Water website for any information explaining why you have no water.
  2. Check the Twitter account of South West Water, they will often tweet updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Make sure your stop tap is in the open position.

Pennycross water leak or flooding

Pennycross water problems can include anything from a burst water main or flooding, to a leak in your Pennycross home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you find a water leak or flooding that's not inside your Pennycross property, you should try to do one of the following as long as it's safe to do so:

  1. Contact South West Water regardless if the problem relates to wastewater or clean water.
  2. If you can access the internet from your location, visit the "report a leak" page on the South West Water website and fill out the online form.

Why does the water in Pennycross taste strange?

If you find the taste or smell is different with your Pennycross water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can infuse the Pennycross water with a somewhat earthy aroma or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding salty, metallic, or rubbery hints to Pennycross water.

If you have any queries or worries about your water's smell, taste, or appearance, you should get in touch with South West Water via the contact channels listed above.

Internet in Pennycross PL2

Pennycrossinternet connected globe

The speed of your internet connection at your Pennycross home can vary depending on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • How far from the telephone exchange you are
  • Placement of your router
  • If you are connected with ethernet or wi-fi
  • Your internet service provider or ISP

Test the speed of your connection and find out how it compares to the average broadband speed for Pennycross with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Pennycross Average Download Speed Pennycross Average Upload Speed
95.27 Mbps 13.30 Mbps
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The type of internet connection you have can affect your download and upload speed in Pennycross. An FTTP is currently the fastest broadband connection you can get in the UK however, at the time of writing, this is only available to 31.83% of UK households.

ADSL is the slowest type of connection, but for some customers in remote areas this type of connection is the only one available.

What to look for when choosing an internet provider in Pennycross?

It's 2022, which means the internet is just as important as any other utility, maybe even more important. That means choosing an internet service provider could feel daunting. Don't worry, we've listed the four important points worth considering before choosing an internet provider in Pennycross.

Availability

The first point to bear in mind when choosing an internet provider in Pennycross is the availability. Whilst many homes in Pennycross can take advantage of superfast' or fibre connections, people outside a built-up area may have limited access to the type of connection.

That being said, homes that have been built recently may already have access to ultrafast FTTH as developers often tend to install the latest infrastructure when constructing new homes.

Type of connection

What are the different types of connection in Pennycross?

  • Fibre broadband
    • This is fastest connection that's currently available in Pennycross
    • We can split fibre connections into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of more than 24 Mbps.
    • A Full Fibre broadband internet connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's provided via your phone line.
    • Has a slower download speed of up to 24 Mbps.
    • Available to 99.9% of Pennycross homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Availability can be limited in some parts of Pennycross.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Pennycross.
    • Could prove more expensive unless you have an unlimited data tariff.
    • Can tether to your smartphone without special equipment, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Pennycross broadband price

Pennycross broadband bill

Another important consideration is how much it costs for the broadband in Pennycross. You will see many broadband providers are offering a cheap introductory offer for new customers, however you might find the rate suddenly goes up. You should always look in the fine print of the deal before you sign up to a internet connection in Pennycross. There are some providers that will increase the price you pay whilst you're in contract. We reported recently on the BT price hike which affects millions of BT customers.

Pennycross Broadband Reliability

The reliability of the broadband connection is in Pennycross should also be considered, with many people working from home on a part-time or full-time basis, having a reliable internet connection to keep up to date with work your work can be extremely important.

Then in our freetime we're playing online games with friends or streaming movies and TV shows meaning without an internet connection that's reliable at your Pennycross home is something to think about.

Pennycross broadband technical support

Finally, the customer service of your Pennycross broadband connection is really important. There's a good chance you will never need to contact the internet service provider you choose, however, if you have an issue and need to get in touch with them a high level of customer support that can deal with your problem in a fast and efficient manner is a strong plus when you choose a broadband provider in Pennycross.

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Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Pennycross ask about their broadband.

Broadband Frequently Asked Questions

How fast is the broadband in Pennycross?

The average broadband speed in Pennycross is:

Pennycross Average Download Speed Pennycross Average Upload Speed
95.27 Mbps 13.30 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green cabinets that you might have near your home in Pennycross, it's then connected to your house through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Pennycross property. That means it's the fastest and most reliable type of broadband fibre internet. Currently, 31.83% of homes in the UK .

What speed internet is best for me?

That will be dependant on what kind of internet user you are. Have a look at the following table for a general idea what sort of download speed you should take when signing up for broadband in Pennycross.

Usual Internet habits Recommended Broadband Speed Up to 2 devices
Up to 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Up to 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to talk to your connected devices. 2.4Ghz WiFi travels across longer distances, but has a slower speed. 5Ghz WiFi signals have less range, but will transmit the data between devices at faster rates.

What's the telephone area code for Pennycross

Corded telephone area code Pennycross

The landline area code, sometimes called the dialling code, for Pennycross is 01806. If you're calling somebody in Pennycross, and you are in a different area, you will need to add 01806 to the number you'd like to call.

How much does an 01806 Pennycross call cost?

If you have calls included with your landline or mobile tariff, the cost of the call will probably be included as part of your tariff. Without an inclusive calls plan, you can expect to pay around 10p per minute, plus a small call set-up charge.

If you are uncertain whether you have a plan that includes calls, we recommend getting in touch with your provider before you make the call to avoid unexpected charges on your bill.

How many different area codes are there in the UK? There are 645 area codes in the UK incl. Northern Ireland. They are a mix of three, four, or five digits long.

Gas and Electricity in Pennycross

Residents of Pennycross can choose their gas and electricity provider, but whichever supplier they are with, the gas and electricity is going to be maintained and supplied by the local network operator.

These network operators are known as Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that connects your Pennycross home to the electricity grid and gas networks.

More often than not you won't need to speak to the Pennycross distribution network operator, but should you ever need to, you can quickly find out which DNO covers Pennycross in this section.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Pennycross

The electricity distribution network operator for Pennycross is Western Power Distribution - South West. You can find the Western Power Distribution - South West contact details in the table below:

Western Power Distribution - South West Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 6783 105
Email wpdnewsupplies@westernpower.co.uk
Website https://www.westernpower.co.uk/
Address Lostwithiel Road
Bodmin, Cornwall

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Pennycross

There are no power plants within a 10 mile radius of Pennycross.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). Furthermore, a small amount was produced from other types of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations are scheduled for closure, all but one is expected to stop producing energy by 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable sources can include solar, wind, hydro, and biomass. This will conmtinue to rise as the UK strives to hit its net-zero targets.

Towns and Cities Near Pennycross

If you've ever wondered which municipalities are close to Pennycross, we've found the five nearest towns and cities to Pennycross.

Closest five municipalities to Pennycross
Municipality Distance from Pennycross
Keyham -
North Prospect -
Home Park -
Corsham 1.51 miles