Utilities in <u>Plymstock

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Your Complete Guide to Utilities in Plymstock

If you just moved and have some questions about Plymstock? Our utilities guide to Plymstock is going to provide you with everything about broadband, area codes, power generation and energy distributors, and Plymstock water and sewerage. Keep reading to learn everything about utilities in Plymstock.

About Plymstock, Devon

Plymstock PL9 has a population of 25,221 and is located in the county of Devon. Devon has a population of 795,012 people.

Who supplies my water in Plymstock?

Plymstock water utilities are supplied by South West Water. Here are the main contact numbers for South West Water:

Getting in touch with your water supplier for Plymstock

Ringing a contact number for South West Water is one of many options to deal with your Plymstock water issues.

Below, you can find the principal contact numbers for South West Water general enquiries and emergencies.

South West Water telephone number South West Water Emergency telephone number
0344 346 1010 0344 346 2020
Mon-Fri 8am-6pm, Sat 9am-1pm, Emergencies 24/7/365
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Write to South West Water

You can also get in touch with South West Water, you have the choice of posting a letter or sending an email. You can even send your message through the South West Water website.

If you prefer to write a letter to South West Water can do so by writing to the South West Water address below:

South West Water Address
Peninsula House, Rydon Lane
Exeter, Devon
EX2 7HR

Water rates in Plymstock

Water bill in Plymstock

Water rates in Plymstock depend on whether your home has a water meter or not. It's easy to find out if your Plymstock water rates are metered or not by checking your water bill or by contacting your supplier. Homes with metered Plymstock water rates will have a meter number listed on their water bills.

Metered Customers in Plymstock

Customers that have a water meter at their Plymstock property will pay an annual charge that is fixed, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of South West Water. Whilst the variable charges are for the consumption at your Plymstock home.

Unmetered Customers in Plymstock

Customers that don't have a water meter at their Plymstock home have an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same no matter how much water you use at your Plymstock home.

The rate unmetered customers pay for water in Plymstock will be based on the rateable value of your home. The rateable value part of your Plymstock water rates will have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If your family is small, or you don't live with others, getting a water meter for your Plymstock might work out cheaper.

Customers with large households are unlikely to see any savings by installing a water meter.

How much is the average water bill in Plymstock?

The average water bill Plymstock residents are charged is £18.17 monthly, which works out at £218 per year.

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How do I pay my Plymstock water bill?

First, you must sign up and register with South West Water. Once you've registered an account with South West Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Plymstock bill. Whilst some customers would prefer to pay annually, other customers would prefer quarterly, monthly, or even weekly payments instead. After you've set up your South West Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Plymstock?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Plymstock PL9, your water supplier is South West Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Plymstock Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Plymstock have about their water supply.

Frequently Asked Questions About Water in Plymstock

Is tap water in Plymstock safe to drink?

Yes! It's safe to drink the tap water in Plymstock. You can rest assured that Plymstock water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Plymstock water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Plymstock water to make it drinkable.

Where does the water in Plymstock come from?

There are three main sources of water that supply Plymstock:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Plymstock

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Plymstock is less than 60ppm, that means the water hardness in in Plymstock is rated as soft water.

What does this mean?

The water being supplied to your home in Plymstock contains just trace amounts of hard water minerals. soft water means your clothes should be softer after washing, and your appliances more efficient. There should also be less limescale in your appliances which extends their lifespan.

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You don't need to add a water softener to the water in Plymstock.

Plymstock No Water

If you don't have any running water in your Plymstock home, you will need to check if the issue is to do with your home plumbing or if the problem is an outage affecting Plymstock.

If there is no water at your Plymstock home, is it only affecting cold water or hot water? If you don't have hot water but have cold water, the issue is probably going to be with your home plumbing and not a problem affecting Plymstock.

If there is no cold water, not even a trickle, contact South West Water for advice. If this is the case, you can try these tips:

  1. Check the "In Your Area" sections of the South West Water website for any information explaining why you have no water.
  2. Examine the Twitter account of South West Water, they will often tweet updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Verify your stop tap and make sure it's open.

Plymstock water leak or flooding

Plymstock water problems might include anything from flooding or a leak, to a burst water main in your Plymstock home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Plymstock property, you need to do one of the following as quickly as you can:

  1. Ring South West Water regardless if the problem relates to wastewater or clean water.
  2. If you can go on the internet at your current location, visit the "report a leak" page on the South West Water website and fill out the online form.

Why does the water in Plymstock taste strange?

If you find the taste or smell is different with your Plymstock water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can infuse the Plymstock water with a somewhat earthy aroma or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding salty, metallic, or rubbery hints to Plymstock water.

If you have questions about your water's taste, smell, or appearance, you can speak to South West Water using the contact information above.

Broadband in Plymstock PL9

Plymstockinternet connected globe

The speed of your broadband connection at your Plymstock home is dependant upon several factors such as:

  • Fibre availability
  • How far from the telephone exchange you are
  • Placement of your router
  • If you are connected with ethernet or wi-fi
  • Which provider you have

Test the speed of your connection and see how it compares to the average broadband speed for Plymstock with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Plymstock Average Download Speed Plymstock Average Upload Speed
63.20 Mbps 11.30 Mbps
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The internet connection type you have can affect the speed you get at your home in Plymstock. An FTTP is the fastest internet connection available in the UK however, at the time of writing, this is only available to 31.83% of households in the UK.

The slowest way to access the internet is ADSL, in some remote parts of the UK it is the only means of connection available.

Things to consider when picking a broadband provider in Plymstock?

These days, the internet is as important as other essential utilities, some people might consider it the most important. That means choosing an internet service provider could feel daunting. To ease the pressure, we've covered four main points that you should consider when picking a broadband provider in Plymstock.

Availability

The first point to bear in mind when picking a broadband provider in Plymstock is the availability. The majority of homes in Plymstock should be able to enjoy fibre or 'superfast' broadband connections, customers who live in a rural location could face issues getting access to the fastest internet.

However, new builds and properties that have been constructed in the last few years may already have access to ultrafast FTTH since developers often install the latest infrastructure when constructing new homes.

Type of connection

How can I connect to the internet in Plymstock?

  • Fibre broadband
    • This is the fastest type of connection you can get in Plymstock
    • Fibre broadband is split into two categories, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of at least 24 Mbps.
    • A Full Fibre broadband connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through a standard telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • Available to 99.9% of Plymstock homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Availability can be limited in some parts of Plymstock.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Plymstock.
    • Could prove more expensive unless you have an unlimited data tariff.
    • Can tether to your smartphone without special equipment, however there are some mobile networks that restrict tethered connections.
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Plymstock broadband value for money

Plymstock broadband bill

You also need to consider the price you pay for broadband in Plymstock. There are many providers offering a low priced offer especially for new customers, but the price is often for a limited period. You should always look in the terms and conditions of the deal before you sign up to a internet connection in Plymstock. Some providers may even increase the price whilst you're in contract. We reported recently on the BT price hike which affects millions of BT customers.

Plymstock Broadband Reliability

The reliability of broadband in Plymstock also needs consideration, with so many people that work from home either full-time or part-time, having a reliable internet connection to stay in touch with work is really important.

When we're relaxing we're streaming movies or playing online games with friends meaning without an internet connection that's reliable at your Plymstock home is going to be important.

Plymstock broadband customer service

Lastly, the customer support of your Plymstock broadband connection is really important. You might never need to contact your broadband provider, but should the need to contact them arises a high level of customer support that can deal with your problem in a fast and efficient manner is definitely something worth considering when making a decision for a broadband internet provider in Plymstock.

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Broadband FAQ

Below we've answered some our the most common questions that customers in Plymstock have about broadband internet.

Broadband Internet FAQs

What's the average broadband speed in Plymstock?

The average broadband speed in Plymstock is:

Plymstock Average Download Speed Plymstock Average Upload Speed
63.20 Mbps 11.30 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to one of those green boxes on your street in Plymstock, from there it's connected to your home via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Plymstock property. This means it's very fast and extremely reliable. Currently, 31.83% of homes in the UK .

What speed internet is best for me?

That will be dependant on what kind of internet user you are. Have a look at the following table for a general idea what sort of download speed you should choose for a broadband service in Plymstock.

Main internet uses Recommended Broadband Download Speed 2 devices or less
2 devices or less Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
3-5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to talk to your connected devices. 2.4Ghz WiFi travels across longer distances, but transmit data at slower speeds. 5Ghz WiFi signals have a smaller radius, but your data will be transmitted faster.

What's the telephone dialling code of Plymstock

Corded telephone area code Plymstock

The landline area code, sometimes called the dialling code, for Plymstock is 01806. When making a call to someone in Plymstock, and you're located in a different region, you must add 01806 to the number you're calling.

How much does an 01806 Plymstock call cost?

If you have calls included with your mobile or landline tariff, then the call cost is likely to be included with your tariff. Without an inclusive calls plan, you can expect to pay around 10p per minute, plus the call set-up charge.

If you are unsure whether you have calls included in your tariff, we recommend getting in touch with your provider before you make the call to avoid unexpected charges on your bill.

How many dialling codes does the UK have? There's a total of 645 telephone area codes in the UK. UK area codes can be three, four, or five digits long.

Electricity and Gas in Plymstock

People living in Plymstock are free to choose their gas and electricity provider, but regardless of the supplier they are billed by, the gas and electricity is going to be distributed and taken care of by the regional network operator.

These network operators are officially called Distribution Network operators (DNOs) and they are the company that own and operates the infrastructure that connect your Plymstock home to the gas network and electricity grid.

Most of the time you will never need to ever contact the Plymstock distribution network operator, but should you ever need to, you can easily find out which DNO is responsible for Plymstock in this section.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Plymstock

The electricity distribution network operator for Plymstock is Western Power Distribution - South West. You can find the Western Power Distribution - South West contact details in the table below:

Western Power Distribution - South West Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 6783 105
Email wpdnewsupplies@westernpower.co.uk
Website https://www.westernpower.co.uk/
Address Lostwithiel Road
Bodmin, Cornwall

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Plymstock

There are no power plants within a 10 mile radius of Plymstock.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). In addition, a tiny amount was generated with other kinds of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations are scheduled for closure, only one will still be generating energy 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable sources can include solar, wind, hydro, and biomass. This is expected to continue rising as the UK aims to meet its net-zero targets.

Towns and Cities Near Plymstock

If you've ever wondered which municipalities are within reach of Plymstock, in the table below you can see the five closest municipalities to Plymstock.

Closest five municipalities to Plymstock
Municipality Distance from Plymstock
Mount Batten -
Heybrook Bay -
Noss Mayo 1.65 miles
Brixton 1.65 miles
Newton Ferrers 1.65 miles