A Complete Guide to Utilities in Ponders End

Are you moving and want to know more about Ponders End? Our complete guide to utilities in Ponders End will explain in detail everything you need to know about broadband, area codes, power generation and energy distributors, and Ponders End water and sewerage. Keep reading to learn everything about utilities in Ponders End.

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About Ponders End, Greater London

Ponders End EN3 has a population of 15,664 and is located in the county of Greater London. Greater London has a population of 9,002,488 people.

Who supplies my water in Ponders End?

Ponders End water services are supplied by Thames Water. Here are the main contact numbers for Thames Water:

How to reach your water provider in Ponders End

Calling a phone number for Thames Water is one of many contact methods to discuss your Ponders End water problems.

Below, you can find the principal telephone numbers for Thames Water general enquiries and emergencies.

Thames Water phone number Thames Water Emergency phone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Write to Thames Water

You can also write to Thames Water, by composing a letter or sending an email. You can also submit your request on the Thames Water website.

If you prefer to send a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you want to email Thames Water, you should use the following email address:

Thames Water Email Address
[email protected]
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Water rates in Ponders End

Water bill in Ponders End

Water rates in Ponders End are based on if your home has a water meter or not. You can easily find out whether your Ponders End water rates are metered or not by looking at a recent water bill or by speaking to the supplier. Homes with metered Ponders End water rates will have a meter number listed on their water bills.

Metered Customers in Ponders End

Customers with a water meter at their Ponders End house will pay an annual fixed charge, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Thames Water. Whilst the variable charges are for the consumption at your Ponders End home.

Unmetered Customers in Ponders End

Customers who don't have a meter at their Ponders End home have an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same no matter how much water you use at your Ponders End home.

As an unmetered customer, the rate you pay for water in Ponders End is based on the rateable value of your home. The rateable value part of your Ponders End water prices were determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you have a small family, or live alone, having a water meter installed at your Ponders End could be cheaper.

Customers with bigger families that use more water will probably not benefit by getting a water meter installed.

How much is the average water bill in Ponders End?

The average water bill Ponders End residents are charged is £19.33 each month, that's £232 per year.

How do I pay my Ponders End water bill?

First of all, you will need to register with Thames Water. After you've registered with Thames Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Ponders End bill. Whilst some customers would prefer to pay annually, other customers might want to settle for quarterly, monthly, or even weekly payments instead. After you've set up your Thames Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Ponders End?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Ponders End EN3, your water supplier is Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Ponders End Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Ponders End have about their water supply.

Frequently Asked Questions About Water in Ponders End

Is water from the tap in Ponders End safe to drink?

Yes! The tap water is safe to drink in Ponders End. You can rest assured that Ponders End water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Ponders End water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Ponders End water to make it drinkable.

Where does the water in Ponders End come from?

There are three main sources of water that supply Ponders End:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Ponders End

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Ponders End is more than 201ppm, that means the water hardness in Ponders End is rated as hard water.

What does this mean?

The clean water supply to your home in Ponders End contains an elevated level of hard water minerals. hard water means your home appliances are less effective and may increase your bills, your soap and shampoo will also be less effective. You might also notice more limescale build-up in your appliances and the taste of your tap water may be affected.

Selectra recommends

You should add a water softener to the water in Ponders End.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Ponders End No Water

If you don't have any running water in your Ponders End home, you need to find out if the issue is to do with your home plumbing or if the problem is an outage affecting Ponders End.

If there is no water at your Ponders End home, is the problem no cold water or no hot water? If you still have cold water but no hot water, the issue will be with your home plumbing and not a problem affecting Ponders End.

If you don't have any cold water, not even a trickle, contact Thames Water for assistance. In this case you should try the following tips:

  1. Look at the "In Your Area" sections on the Thames Water website for any information explaining why you have no water.
  2. Have a look at the Twitter account for Thames Water, they will often tweet updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Verify your stop tap and make sure it's open.

Ponders End water leak or flooding

Ponders End water problems can include anything from a burst water main or flooding, to a leak in your Ponders End home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you discover flooding or a water leak outside your Ponders End property, you need to do one of the following as quickly as you can:

  1. Contact Thames Water whether the problem is with clean water or wastewater.
  2. If you can access the internet from your location, go to the "report a leak" section of the Thames Water website and fill in the form to report the problem.

Why does the water in Ponders End taste strange?

If you detect a difference in smell or taste of your Ponders End water this may be due to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can infuse the Ponders End water with a somewhat earthy aroma or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding metallic, salty, or rubbery hints to Ponders End water.

If you have questions about your water's taste, smell, or appearance, you can speak to Thames Water using the contact information above.

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Internet in Ponders End EN3

Ponders Endinternet connected globe

The broadband speed you get at your Ponders End home depends on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • How far from the telephone exchange you are
  • Where you've placed your router
  • Using wi-fi or ethernet connection
  • Which provider you have

Test how fast your internet is and see how it compares to the average internet speed in Ponders End with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Ponders End Average Download Speed Ponders End Average Upload Speed
90.25 Mbps 15.15 Mbps
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The type of internet connection you have can have an effect on the speed you get in Ponders End. An FTTP is the fastest internet connection available in the UK and is available to 31.83% of households in the UK.

ADSL is the slowest type of connection, but for some customers in remote areas it's the only type of internet connection that's available.

What should you consider when choosing an internet provider in Ponders End?

In 2022, the internet is about as important as any other utility, some people might consider it the most important. Which means picking a reliable provider for your internet can be unnerving. Worry not, let's take a look at the top four points that you should consider when choosing an internet provider in Ponders End.

Availability

The first thing to consider when choosing an internet provider in Ponders End is the issue of availability. Whilst many homes in Ponders End can take advantage of fibre or 'superfast' connections, people outside a built-up area may have trouble getting fast broadband.

That being said, homes that have been built recently may already have access to ultrafast FTTH because property developers will often choose to install the latest infrastructure when constructing new homes.

Type of connection

What kinds of internet connection are available in Ponders End?

  • Fibre broadband
    • This is the fastest type of connection you can get in Ponders End
    • We can split fibre connections into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed that's at least 24 Mbps.
    • A Full Fibre broadband connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is provided via your phone line.
    • Slower speeds up to 24 Mbps.
    • High availability with for 99.9% of Ponders End homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Only available with Virgin Media.
    • Restricted availability in some parts of Ponders End.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Ponders End.
    • Could prove more expensive unless you have an unlimited data tariff.
    • Can tether to your smartphone without special equipment, though some mobile networks do not allow tethering.
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Ponders End broadband value for money

Ponders End broadband bill

You also need to consider the price you pay for broadband in Ponders End. You will see many broadband providers are offering a low cost deal for new customers, but the price can quickly increase. We recommend you double check the terms and conditions of the deal when you sign up for a internet connection in Ponders End. There are some providers that will increase the price you pay whilst you're in contract. In the news recently, there was a BT price hike which will be felt by millions of BT customers.

Ponders End Broadband Reliability

The reliability of broadband in Ponders End should also be considered, with many of us working from home either full-time or part-time, knowing you have a reliable broadband connection to stay in touch with work can be extremely important.

Then in our freetime we're watching movies online or gaming online which without a reliable broadband connection at your Ponders End home will be an important thing to consider.

Ponders End broadband technical support

Our final tip, the customer support of your Ponders End internet connection is of utmost importance. Hopefully you shouldn't have to get in touch with your internet service provider, but should the need to contact them arises then having solid customer service that can deal with your problem efficiently and quickly is a strong plus when you choose a broadband provider in Ponders End.

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Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Ponders End ask about their broadband.

Broadband FAQs

How fast is the broadband in Ponders End?

The average broadband speed in Ponders End is:

Ponders End Average Download Speed Ponders End Average Upload Speed
90.25 Mbps 15.15 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green boxes on your street in Ponders End, from which it is connected to your property via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Ponders End house. That means it's the fastest and most reliable type of broadband fibre internet. At present, 31.83% of UK home .

What speed internet is best for me?

That would depend on what kind of internet user you are. Have a look at the following table for a general idea which speed you should choose for a broadband service in Ponders End.

Usual Internet habits Recommended Download Speed Maximum of 2 devices
Maximum of 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
3-5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
More than 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit data to connected devices. 2.4Ghz WiFi travels further, but transmit data at slower speeds. 5Ghz WiFi signals have less range, but are able to transmit your data at faster speeds.

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What's the telephone dialling code of Ponders End

Corded telephone area code Ponders End

The telephone area code, sometimes called the landline dialling code, for Ponders End is 020. When making a call to someone in Ponders End, and you are in a different area, you will need to add 020 before the number you're trying to call.

How much does an 020 Ponders End call cost?

If you have a call plan with your landline or mobile, the cost of the call should be included with your tariff. If you don't have an included calls tariff, it should cost in the region of 10p per minute, plus an additional call set-up charge.

If you don't know whether you have calls included in your tariff, please check with your provider before you make the call so you don't find unexpected charges on your telephone bill.

How many different area codes are there in the UK? There are 645 area codes in the UK incl. Northern Ireland. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity in Ponders End

Residents in Ponders End can choose their gas and electricity provider, but regardless of which supplier they choose, the gas and electricity is going to be supplied and maintained by the regional network operator.

These network operators are known as Distribution Network operators (DNOs) and these are the companies that own and operates the infrastructure that connect your Ponders End home to the gas and electricity networks.

Most of the time you won't need to speak to the Ponders End distribution network operator, but should the need arise, you can quickly find out which DNO covers Ponders End below.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Ponders End

The electricity distribution network operator for Ponders End is UK Power Networks - Eastern England. You can find the UK Power Networks - Eastern England contact details in the table below:

UK Power Networks - Eastern England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email [email protected]
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
London
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There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near Ponders End

There are no power plants within a 10 mile radius of Ponders End.

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Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). In addition, a tiny amount was generated with other kinds of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, this is expected to reduce in the next few years as nuclear power stations in the UK’s begin to close, only one will still be generating energy 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel sources include hydro, solar, wind, and biomass. This is expected to continue rising as the UK strives to hit its net-zero targets.

Municipalities Near Ponders End

You might be wondering which municipalities are nearby Ponders End, in the below table you will find the five closest municipalities to Ponders End.

Closest five municipalities to Ponders End
Municipality Distance from Ponders End
Enfield Lock -
Enfield Island Village -
Enfield Highway -
Waltham Cross 0.65 miles