Utilities in <u>Ponteland

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Your Complete Guide to Utilities in Ponteland

Are you moving and want to know more about Ponteland? Our utilities guide to Ponteland will explain in detail everything you need to know about broadband, area codes, power generation and energy distributors, and Ponteland water and sewerage. Keep reading to learn everything about utilities in Ponteland.

About Ponteland, Northumberland

Ponteland NE20 has a population of 10,135 and is located in the county of Northumberland. Northumberland has a population of 319,010 people.

Who supplies my water in Ponteland?

Ponteland water services are provided by Northumbrian Water. Here are the main contact numbers for Northumbrian Water:

Getting in touch with your water supplier for Ponteland

Speaking to an advisor at Northumbrian Water is one of many contact methods to deal with your Ponteland water problems.

Below, you can find the principal contact numbers for Northumbrian Water general enquiries and emergencies.

Northumbrian Water phone number Northumbrian Water Emergency phone number
0345 733 5566 0345 717 1100
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365
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Write to Northumbrian Water

You can also get in touch with Northumbrian Water, by composing a letter or sending an email. You can also send your request via the Northumbrian Water website.

If you prefer to send a letter to Northumbrian Water can do so by writing to the Northumbrian Water address below:

Northumbrian Water Address
Northumbrian Water Ltd, Northumbria House, Abbey Road
DH1 5FJ
Durham

If you want to email Northumbrian Water, you can use the email address below:

Northumbrian Water Email Address
care@nwl.co.uk

Water rates in Ponteland

Water bill in Ponteland

Water rates in Ponteland depend on whether your home has a water meter or not. You can easily find out whether your Ponteland water rates are metered or not by looking at a recent water bill or by contacting your supplier. Homes with metered Ponteland water rates will have a meter number listed on their water bills.

Metered Customers in Ponteland

Customers with a water meter at their Ponteland property will pay an annual charge that is fixed, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Northumbrian Water. Whilst the variable charges cover the consumption at your Ponteland home.

Unmetered Customers in Ponteland

Customers who don't have a meter at their Ponteland home pay an annual charge for their water usage. This charge is fixed, meaning you'll pay the same regardless of the amount of water you use at your Ponteland home.

As an unmetered customer, the rate you pay for water in Ponteland is going to be based on the rateable value of your home. The rateable value calculation of your Ponteland water prices were determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If your family is small, or you don't live with others, installing a water meter at your Ponteland could be cheaper.

Customers with bigger families that use more water will probably not benefit by having a meter installed.

How much is the average water bill in Ponteland?

The average water bill Ponteland residents are charged is £14.83 per month, which is £178 a year.

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How do I pay my Ponteland water bill?

First, you must sign up and register with Northumbrian Water. After you've registered with Northumbrian Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Ponteland bill. Whilst some customers prefer to make a single annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. After you've set up your Northumbrian Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Ponteland?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Ponteland NE20, your water supplier is Northumbrian Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Ponteland Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Ponteland have about their water supply.

Frequently Asked Questions About Water in Ponteland

Is the tap water in Ponteland safe to drink?

Yes! The tap water is safe to drink in Ponteland. You can rest assured that Ponteland water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Ponteland water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Ponteland water to make it drinkable.

Where does the water in Ponteland come from?

There are three main sources of water that supply Ponteland:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Ponteland

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Ponteland is below 60ppm, that makes the water hardness in in Ponteland is rated as soft water.

What does this mean?

The clean water supply to your home in Ponteland contains a minimal level of hard water minerals. soft water means your home appliances should be more efficient and your clothes will come out softer after washing. There should also be less limescale in your appliances meaning they should not break down as often.

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You shouldn't need to use a water softener at your home in Ponteland.

Ponteland No Water

If you don't have any running water in your Ponteland home, you will need to check if the issue is to do with your home plumbing or if the problem is an outage affecting Ponteland.

If there is no water at your Ponteland home, is it only affecting cold water or hot water? If you still have cold water but no hot water, the issue will be with your home plumbing and not a problem affecting Ponteland.

If there is no cold water, not even a trickle, contact Northumbrian Water for assistance. If this is the case, you can try these tips:

  1. Check for updates on the "In Your Area" sections of the Northumbrian Water website for any information explaining the reason your home has no water.
  2. Have a look at the Twitter account for Northumbrian Water, quite often you will find they have posted an update about the issue.
  3. Ask your neighbours whether they have the same issue as you.
  4. Check that your stop tap is open.

Ponteland water leak or flooding

Ponteland water problems can include anything from a leak, a burst water main, or flooding in your Ponteland home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you discover flooding or a water leak outside your Ponteland property, you must do one of the following as soon as possible:

  1. Ring Northumbrian Water regardless if the problem relates to wastewater or clean water.
  2. If you have access to the internet, go to the "report a leak" section of the Northumbrian Water website and fill in the form to report the problem.

Why does the water in Ponteland taste strange?

If you notice a change in taste or smell with your Ponteland water this could be because of one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can impermeate the Ponteland water with an earthy taste or smell.
  3. Plumbing can be a contributing factor to the taste of your water, adding metallic, salty, or rubbery hints to Ponteland water.

If you have questions about your water's taste, smell, or appearance, you can speak to Northumbrian Water using the contact information above.

Broadband in Ponteland NE20

Pontelandinternet connected globe

The broadband speed you get at your Ponteland home is dependant upon several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • How far from the telephone exchange you are
  • Location of the router in your home
  • Using wi-fi or ethernet connection
  • Which provider you have

Test how fast your internet is and see if it matches the average broadband speed for Ponteland with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Ponteland Average Download Speed Ponteland Average Upload Speed
59.07 Mbps 15.50 Mbps
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The way you choose to connect to the internet can affect your download and upload speed in Ponteland. An FTTP is the fastest internet connection available in the UK and is available to 31.83% of homes in the UK.

ADSL is the slowest type of connection, in parts of the UK that are more remote it's the only type of internet connection available.

What should you consider when choosing an internet provider in Ponteland?

These days, the internet is as important as other essential utilities, some people might consider it the most important. That means choosing an internet service provider can be unnerving. Don't worry, let's take a look at the top four points that you should consider when choosing an internet provider in Ponteland.

Availability

The first point to bear in mind when choosing an internet provider in Ponteland is the availability. Whilst many homes in Ponteland can take advantage of fibre or 'superfast' broadband connections, people outside a built-up area could face issues getting access to the fastest internet.

Although, homes that have been built in the last few years will likely have be able to get ultrafast FTTH because property developers will often choose to install the latest technology during construction.

Type of connection

What kinds of internet connection are available in Ponteland?

  • Fibre broadband
    • This is the fastest available internet connection in Ponteland
    • We can split fibre connections into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed that's at least 24 Mbps.
    • A Full Fibre connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through your traditional telephone line.
    • Slower speeds up to 24 Mbps.
    • High availability with for 99.9% of Ponteland homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Limited availability in some parts of Ponteland.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Ponteland.
    • Can be more expensive for heavy users without unlimited data.
    • Can tether to your smartphone without special equipment, though some mobile networks do not allow tethering.
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Ponteland broadband value for money

Ponteland broadband bill

You also need to consider the price you pay for broadband in Ponteland. There are many providers offering a low cost deal for new customers, but the price is often for a limited period. We recommend you double check the small print of the offer before you sign up to a internet connection in Ponteland. There are some providers that will increase the price you pay whilst you're in contract. For example, recently there was a BT price hike which will be felt by millions of BT customers.

Ponteland Broadband Reliability

The reliability of broadband in Ponteland must also be considered, with many people working from home either full-time or part-time, knowing you have a reliable broadband connection to do your work can be extremely important.

The times when we're not working we're watching movies online or gaming online meaning without an internet connection that's reliable at your Ponteland home will be an important thing to consider.

Ponteland broadband technical support

Lastly, the customer support of your Ponteland broadband connection is of utmost importance. There's a good chance you will never need to get in touch with your internet service provider, but should the need to contact them arises a high level of customer support that can deal with your problem in a fast and efficient manner is a strong plus when you choose a broadband provider in Ponteland.

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Broadband FAQ

Below we've answered some our the most common questions that customers in Ponteland ask about their broadband.

Broadband Internet FAQs

Is the internet fast in Ponteland?

The average internet speed in Ponteland is:

Ponteland Average Download Speed Ponteland Average Upload Speed
59.07 Mbps 15.50 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green cabinets that you might have near your home in Ponteland, from which it is connected to your property through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Ponteland property. That makes it the most reliable and fastest fibre broadband. At present, 31.83% of UK home .

What broadband speed do I need?

It really does depend on what you will be using the internet for. Take a look at this table for a general idea which speed you should choose for a broadband service in Ponteland.

Main internet uses Recommended Download Speed 2 devices or less
2 devices or less Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit the data between your devices. 2.4Ghz WiFi travels further, but transmit data at slower speeds. 5Ghz WiFi signals don't have as much range, but will transmit the data between devices at faster rates.

What's the telephone dialling code of Ponteland

Corded telephone area code Ponteland

The telephone area code, sometimes called the landline dialling code, for Ponteland is 01806. If you call someone in Ponteland, and you are in a different area, you should add 01806 before the number you're trying to call.

How much does an 01806 Ponteland call cost?

If you have calls included with your landline or mobile, the cost of the call is likely to be included with your tariff. Without an inclusive calls plan, it should cost in the region of 10p per minute, plus a small call set-up charge.

If you don't know whether you have calls included in your tariff, we recommend getting in touch with your provider before you make the call to avoid unexpected charges on your bill.

How many different area codes are there in the UK? There are 645 area codes in the UK incl. Northern Ireland. UK area codes can be three, four, or five digits long.

Gas and Electricity in Ponteland

People living in Ponteland are able to choose their own supplier for gas and electricity, but regardless of which supplier they choose, the electricity and gas is supplied and maintained by the network operator for the region.

These network operators are known as Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that connects your Ponteland home to the gas and electricity networks.

In many cases you will never need to ever contact the Ponteland distribution network operator, but should you ever need to, you can find the distribution network operator for Ponteland below.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Ponteland

The electricity distribution network operator for Ponteland is Northern Powergrid - North East. You can find the Northern Powergrid - North East contact details in the table below:

Northern Powergrid - North East Contact Information
General Enquiries 0800 011 3332
Emergencies 0800 668 877
Email cus.serv@northernpowergrid.com
Website https://www.northernpowergrid.com/
Address RSXE-RCZX-XKBL, Manor House, Manor House
Penshaw, Houghton le Spring

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Ponteland

There are no power plants within a 10 mile radius of Ponteland.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). In addition, a tiny amount was generated with other kinds of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, in the next few years we can expect this to reduce as nuclear power stations in the UK’s begin to close, by 2035 there will only one nuclear power plant still producing energy. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel is generated from souces such as hydro, solar, wind, and biomass. This is expected to continue rising as the UK is focussed on meeting its net-zero targets.

Towns and Cities Near Ponteland

You might be wondering which municipalities are close to Ponteland, in the below table you will find the five closest municipalities to Ponteland.

Closest five municipalities to Ponteland
Municipality Distance from Ponteland
Stamfordham 5.14 miles
Newburn 5.73 miles
Lemington 5.73 miles
Throckley 5.73 miles