Utilities in <u>Poyle

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Your Complete Guide to Utilities in Poyle

If you've moved and have questions about Poyle? Our complete guide to utilities in Poyle will help you to find out everything there is to know about broadband, area codes, power generation and energy distributors, and Poyle water and sewerage. Keep reading to learn everything about utilities in Poyle.

About Poyle, Berkshire

Poyle SL3 has a population of 3,567 and is located in the county of Berkshire. Berkshire has a population of 915,157 people.

Who supplies my water in Poyle?

Poyle water services are supplied by Affinity Water. In the table below are the contact numbers for Affinity Water, and Thames Water:

How to get in touch with the water suppliers in Poyle

Ringing a contact number for Affinity Water or Thames Water is just one method of contact to discuss your Poyle water account.

Affinity Water telephone numbers

In the table below you will find the telephone numbers for Affinity Water general enquiries and emergencies.

Affinity Water contact number Affinity Water Emergency contact number
0345 357 2401 0345 357 2407
Mon-Fri 8am-6pm, Sat 8am-2pm, Emergencies 24/7/365
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Thames Water telephone numbers

In the table below you will find the telephone numbers for Thames Water general enquiries and emergencies.

Thames Water contact number Thames Water Emergency contact number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Write to Affinity Water or Thames Water

You can also get in touch with Affinity Water or Thames Water, you have the choice of posting a letter or sending an email. You can even send your message through the Affinity Water or Thames Water website.

Affinity Water

If you prefer to write a letter to Affinity Water can do so by writing to the Affinity Water address below:

Affinity Water Address
Tamblin Way
Hatfield, Hertfordshire
AL10 9EZ

Thames Water

If you prefer to write a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you would like to email Thames Water, you should use the following email address:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Water rates in Poyle

Water bill in Poyle

Water rates in Poyle are based on if your home has a water meter or not. You can easily find out whether your Poyle water rates are metered or not by looking at a recent water bill or by speaking to the supplier. Homes with metered Poyle water rates will have a meter number listed on their water bills.

Metered Customers in Poyle

Customers that have a water meter at their Poyle property will pay an annual charge that is fixed, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Affinity Water or Thames Water. While the variable charges cover the usage at your Poyle home.

Unmetered Customers in Poyle

Customers without a meter at their Poyle home pay an annual charge for their water usage. This charge is fixed, meaning your water bill will stay the same no matter how much water you use at your Poyle home.

As an unmetered customer, the rate you pay for water in Poyle will be based on the rateable value of your home. The rateable value calculation of your Poyle water rates will have been determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If your family is small, or you don't live with others, installing a water meter at your Poyle could be cheaper.

Customers with large households are unlikely to see any savings by installing a water meter.

How much is the average water bill in Poyle?

The average water bill Poyle residents are billed varies between water suppliers. The table below shows the average water bill by supplier:

Supplier Average Monthly Water Bill Average Water Bill Per Year
Affinity Water £16.67 £200
Thames Water £19.33 £232
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How do I pay my Poyle water bill?

You will first need to register with Affinity Water or Thames Water. Once you've registered an account with Affinity Water or Thames Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Poyle bill. While some customers like an annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. When you set up your Affinity Water or Thames Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Poyle?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Poyle SL3, your water suppliers are Affinity Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Poyle Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Poyle have about their water supply.

Frequently Asked Questions About Water in Poyle

Is tap water in Poyle safe to drink?

Yes! The tap water is safe to drink in Poyle. You can rest assured that Poyle water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Poyle water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Poyle water to make it drinkable.

Where does the water in Poyle come from?

There are three main sources of water that supply Poyle:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Poyle

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Poyle is over 276ppm, this means the water in Poyle is rated as very hard water.

What does this mean?

The water supply to your home in Poyle contains an elevated level of hard water minerals. very hard water means your water is not as effective at cleaning dishes, glassware, clothes, or even your body. It also means an increased limescale build-up in your home appliances and it may affect the taste of your tap water.

Selectra recommends

Adding a softener to the water is recommended in Poyle.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Poyle No Water

If you have no water in your Poyle home, you need to find out if the issue is to do with your home plumbing or if the problem is an outage affecting Poyle.

If there is no water at your Poyle home, is the problem no cold water or no hot water? If you still have cold water but no hot water, the issue will be with your home plumbing and not a problem affecting Poyle.

If you don't have any cold water, not even a trickle, contact Affinity Water or Thames Water for advice. If this is the case, you can try these tips:

  1. Look at the "In Your Area" sections on the Affinity Water or Thames Water website for any explanations as to why you have no water.
  2. Check the Twitter account of Affinity Water or Thames Water, quite often you will find they have posted an update about the issue.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Verify your stop tap and make sure it's open.

Poyle water leak or flooding

Poyle water problems can include anything from flooding or a leak, to a burst water main in your Poyle home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you notice a water leak or flooding outside your Poyle property, you should try to do one of the following as long as it's safe to do so:

  1. Call Affinity Water or Thames Water regardless if the problem relates to wastewater or clean water.
  2. If you have access to the internet, go to the "report a leak" section of the Affinity Water or Thames Water website and fill out the online form.

Why does the water in Poyle taste strange?

If you find the taste or smell is different with your Poyle water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can impermeate the Poyle water with an earthy smell or taste.
  3. Plumbing can cause the taste of your water to change, adding salty, metallic, or rubbery hints to Poyle water.

If you are unsure about your water's appearance, smell, or taste, you should get in touch with Affinity Water or Thames Water via the contact channels listed above.

Broadband Speed in Poyle SL3

Poyleinternet connected globe

The speed of your broadband connection at your Poyle home is dependant upon several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • How far from the telephone exchange you are
  • Placement of your router
  • Using wi-fi or ethernet connection
  • Your internet service provider or ISP

Test the speed of your connection and find out how it compares to the average internet speed in Poyle with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Poyle Average Download Speed Poyle Average Upload Speed
83.37 Mbps 21.27 Mbps
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The type of internet connection you have can affect the speed you get at your home in Poyle. An FTTP is the best kind of broadband connection available in the UK and is available to 31.83% of UK households.

ADSL internet connections are the slowest, in some remote parts of the UK this type of connection is the only one that's available.

What to look for when searching for a broadband provider in Poyle?

In 2022, the internet is about as important as any other utility, maybe even more important. That means choosing an internet service provider could feel daunting. To ease the pressure, we've covered four main points to think about when searching for a broadband provider in Poyle.

Availability

The first thing to consider when searching for a broadband provider in Poyle is the issue of availability. Whilst many homes in Poyle can take advantage of fibre or 'superfast' connections, customers who live in a rural location could face issues getting access to the fastest internet.

That being said, homes that have been built recently should be able to enjoy access to the FTTH as developers often tend to install the latest technology during construction.

Type of connection

How can I connect to the internet in Poyle?

  • Fibre broadband
    • This is the fastest type of connection you can get in Poyle
    • We can split fibre connections into two categories, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of at least 24 Mbps.
    • A Full Fibre broadband internet connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through your traditional telephone line.
    • Slower speeds up to 24 Mbps.
    • Available to 99.9% of Poyle homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Availability can be limited in some parts of Poyle.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Poyle.
    • Might work out more expensive without an unlimited data plan.
    • You don't need a router if you tether the connection to your smartphone, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Poyle broadband cost

Poyle broadband bill

Another important consideration is how much it costs for the broadband in Poyle. It's easy to find a broadband provider that's offering a low priced offer especially for new customers, but the price is often for a limited period. You should always look in the fine print of the deal when you sign up for a broadband connection in Poyle. There are some providers that will increase the price you pay whilst you're in contract. We reported recently on the BT price hike which will be felt by millions of BT customers.

Poyle Broadband Reliability

The reliability of the broadband connection is in Poyle should also be considered, with so many people that work from home full-time or just a few days per week, knowing you have a reliable broadband connection to keep up to date with work your work is a priority.

When we're relaxing we're playing online games with friends or streaming movies and TV shows which without a reliable broadband connection at your Poyle home is something to think about.

Poyle broadband customer support

Our final tip, the customer service of your Poyle broadband connection is really important. You might never need to contact your broadband provider, but if you ever do need to speak to them then having solid customer service that can deal with your problem efficiently and quickly is a strong plus when you choose a broadband provider in Poyle.

Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Poyle have about broadband internet.

Broadband Internet FAQs

How fast is the broadband in Poyle?

The average speed of broadband in Poyle is:

Poyle Average Download Speed Poyle Average Upload Speed
83.37 Mbps 21.27 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to one of those green cabinets that you might have near your home in Poyle, from there it's connected to your home through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Poyle property. That makes it the most reliable and fastest fibre broadband. At present, 31.83% of homes in the UK .

What speed internet is best for me?

That will be dependant on what you will be using the internet for. Check out the table below for a rough guide to what sort of download speed you should pick when signing up for broadband in Poyle.

Frequent internet uses Recommended Broadband Download Speed 2 devices or less
2 devices or less Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Up to 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
5 devices or more All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to talk to your connected devices. 2.4Ghz WiFi travels further, but has a slower speed. 5Ghz WiFi signals have less range, but your data will be transmitted faster.

What's the landline area code in Poyle

Corded telephone area code Poyle

The telephone area code, sometimes called the landline dialling code, for Poyle is 01806. If you're calling somebody in Poyle, and you are not in the same area, you must add 01806 to the number you'd like to call.

How much does an 01806 Poyle call cost?

If you have a call plan with your landline or mobile tariff, the phone call should be included as part of your tariff. Without an inclusive calls plan, you can expect to pay around 10p per minute, plus the call set-up charge.

If you are unsure whether you have inclusive calls, please check with your provider before you make the call so you don't find unexpected charges on your telephone bill.

How many different area codes are there in the UK? There are 645 area codes in the UK incl. Northern Ireland. Area codes in the UK can be three, four, or five digits long.

Electricity and Gas in Poyle

People living in Poyle can choose their gas and electricity supplier, but whichever supplier they are with, the electricity and gas is distributed and taken care of by the regional network operator.

These network operators are known as Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that connects your Poyle home to the gas network and electricity grid.

More often than not you won't need to contact the Poyle distribution network operator, but should you ever need to, you can find the distribution network operator for Poyle below.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Poyle

The electricity distribution network operator for Poyle is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email GE@ssen.co.uk
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Poyle

There are no power plants within a 10 mile radius of Poyle.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This was mostly in the form of natural gas (42%) and coal (2.7%). Additionally, a small amount was produced from other types of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations are scheduled for closure, all but one is expected to stop producing energy by 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable sources can include hydro, solar, wind, and biomass. This will conmtinue to rise as the UK strives to hit its net-zero targets.

Towns and Cities Near Poyle

If you've ever wondered which municipalities are within reach of Poyle, in the table below you can see the closest five municipalities to Poyle.

Closest five municipalities to Poyle
Municipality Distance from Poyle
George Green 0.01 miles
Fulmer 0.01 miles
Datchet 0.01 miles
Colnbrook 0.01 miles