Utilities in <u>Poynton

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Your Complete Guide to Utilities in Poynton

If you've moved and have questions about Poynton? Our comprehensive utilities guide to Poynton will help you to find out everything about broadband, area codes, power generation and energy distributors, and Poynton water and sewerage. Keep reading to learn everything about utilities in Poynton.

About Poynton, Cheshire

Poynton SK12 has a population of 15,282 and is located in the county of Cheshire. Cheshire has a population of 931,347 people.

Who supplies my water in Poynton?

Poynton water utilities are supplied by United Utilities. Below are the main phone numbers for United Utilities:

How to get in touch with the water supplier in Poynton

Speaking to an advisor at United Utilities is just one method of contact to talk about your Poynton water account.

In the table below we have listed the main phone numbers for United Utilities general enquiries and emergencies.

United Utilities telephone number United Utilities Emergency telephone number
0345 672 2888 0345 672 3723
Mon-Fri 8am-8pm, Sat 8am-4pm, Emergencies 24/7/365
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Write to United Utilities

Additionally, you can communicate with United Utilities, either by email or with a letter in the post. You can also submit your request on the United Utilities website.

If you prefer to write a letter to United Utilities can do so by writing to the United Utilities address below:

United Utilities Address
United Utilities, PO Box 453
Warrington
WA55 1SE

Cost of water in Poynton

Water bill in Poynton

Water rates in Poynton depend on whether your home has a water meter or not. You can easily check if your Poynton water rates are metered or not by checking your water bill or by speaking to the supplier. Homes with metered Poynton water rates will have a meter number listed on their water bills.

Metered Customers in Poynton

Customers that have a water meter at their Poynton home will pay a fixed annual charge, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of United Utilities. While the variable charges cover the usage at your Poynton home.

Unmetered Customers in Poynton

Customers without a meter at their Poynton home will pay an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same regardless of how much water consumed at your Poynton home.

As an unmetered customer, the rate you pay for water in Poynton is based on the rateable value of your home. The rateable value part of your Poynton water rates will have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you are single, or have a small family, having a water meter installed at your Poynton could be cheaper.

Customers with bigger families that use more water will probably not benefit by installing a water meter.

How much is the average water bill in Poynton?

The average water bill Poynton residents are billed is £16.83 per month, which is £202 a year.

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How do I pay my Poynton water bill?

First of all, you will need to register with United Utilities. After you register your details with United Utilities, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Poynton bill. While some customers like an annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. When you set up your United Utilities account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Poynton?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Poynton SK12, your water supplier is United Utilities.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Poynton Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Poynton have about their water supply.

Frequently Asked Questions About Water in Poynton

Is tap water in Poynton safe to drink?

Yes! It's safe to drink the tap water in Poynton. You can rest assured that Poynton water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Poynton water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Poynton water to make it drinkable.

Where does the water in Poynton come from?

There are three main sources of water that supply Poynton:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Poynton

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Poynton is below 60ppm, that means the water hardness in in Poynton is rated as soft water.

What does this mean?

The clean water supply to your home in Poynton contains a minimal level of hard water minerals. soft water will give your clothes a softer feel, and your appliances will be more efficient which is good news for your wallet. You might also notice less limescale build-up in your appliances which means they should last longer.

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You don't need to add a water softener to the water in Poynton.

Poynton No Water

If you have no water in your Poynton home, you need to find out if the issue is to do with your home plumbing or if the problem is a widespread issue affecting Poynton.

If there is no water at your Poynton home, is it only affecting cold water or hot water? If the problem is only affecting your hot water, the issue is probably going to be with your home plumbing and not a problem affecting Poynton.

If you don't have any cold water, not even a trickle, contact United Utilities for advice. You can also try the following:

  1. Look at the "In Your Area" sections on the United Utilities website for any explanations as to why you have no water.
  2. Check the Twitter account of United Utilities, they often post incident updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Make sure your stop tap is in the open position.

Poynton water leak or flooding

Poynton water problems can include anything from a burst water main or flooding, to a leak in your Poynton home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Poynton property, you must do one of the following as soon as possible:

  1. Contact United Utilities regardless if the issue relates to drinking water or wastewater.
  2. If you can access the internet from your location, go to the "report a leak" section of the United Utilities website and fill in the form to report the problem.

Why does the water in Poynton taste strange?

If you find the taste or smell is different with your Poynton water this could be because of one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can impermeate the Poynton water with a somewhat earthy aroma or taste.
  3. Plumbing can cause the taste of your water to change, adding salty, metallic, or rubbery hints to Poynton water.

If you have any queries or worries about your water's smell, taste, or appearance, you should get in touch with United Utilities on the contact details above.

Internet in Poynton SK12

Poyntoninternet connected globe

The speed of your internet connection at your Poynton home can vary depending on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • How far from the telephone exchange you are
  • Placement of your router
  • If you are connected with ethernet or wi-fi
  • Your internet service provider or ISP

Test the speed of your connection and find out how it compares to the average internet speed in Poynton with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Poynton Average Download Speed Poynton Average Upload Speed
84.27 Mbps 14.00 Mbps
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The internet connection type you have can affect the speed you get at your home in Poynton. An FTTP is currently the fastest broadband connection you can get in the UK and is available to 31.83% of households in the UK.

ADSL is the slowest type of connection, in parts of the UK that are more remote this type of connection is the only one currently available.

What to look for when picking a broadband provider in Poynton?

It's 2022, which means the internet is just as important as any other utility, perhaps more important. So picking the right internet provider might seem daunting at first. Worry not, we've covered four main points to think about when picking a broadband provider in Poynton.

Availability

The first thing to consider whilst picking a broadband provider in Poynton is the availability. Most homes in Poynton should be able to enjoy fibre or 'superfast' connections, customers who live in a rural location may have limited access to the type of connection.

That being said, homes that have been built recently should be able to enjoy access to the FTTH as developers often tend to install the latest networks when building new homes.

Type of connection

How can I connect to the internet in Poynton?

  • Fibre broadband
    • This is fastest connection that's currently available in Poynton
    • We can split fibre connections into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of at least 24 Mbps.
    • A Full Fibre connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is provided via your phone line.
    • Slower speeds up to 24 Mbps.
    • High availability with for 99.9% of Poynton homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Limited availability in some parts of Poynton.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Poynton.
    • Could prove more expensive unless you have an unlimited data tariff.
    • You don't need a router if you tether the connection to your smartphone, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Poynton broadband price

Poynton broadband bill

Another important consideration is the monthly cost of broadband in Poynton. You will see many broadband providers are offering a cheap introductory offer for new customers, however you might find the rate suddenly goes up. You should always look in the fine print of the deal when you sign up for a broadband connection in Poynton. There are some providers that will increase the price you pay whilst you're in contract. We reported recently on the BT price hike which affects millions of BT customers.

Poynton Broadband Reliability

The reliability of the broadband connection is in Poynton also needs consideration, with so many people that work from home on a part-time or full-time basis, knowing you have a reliable broadband connection to stay in touch with work can be extremely important.

The times when we're not working we're playing online games with friends or streaming movies and TV shows that without a reliable internet connection for your Poynton home is something to think about.

Poynton broadband customer service

Finally, the technical support for your Poynton broadband internet is extremely important. Hopefully you shouldn't have to contact your broadband provider, but if you ever do need to speak to them then having solid customer service that is able to solve your issue in a fast and efficient manner should be considered when making a decision for a broadband internet provider in Poynton.

Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Poynton have about broadband internet.

Broadband Frequently Asked Questions

How fast is the broadband in Poynton?

The average speed of broadband in Poynton is:

Poynton Average Download Speed Poynton Average Upload Speed
84.27 Mbps 14.00 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green boxes on your street in Poynton, from there it's connected to your home through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Poynton home. That means it's the fastest and most reliable type of broadband fibre internet. At present, 31.83% of UK home .

What broadband speed do I need?

It really does depend on what you will be using the internet for. Have a look at the following table for a rough guide to what sort of download speed you should take when signing up for broadband in Poynton.

Usual Internet habits Recommended Broadband Speed Up to 2 devices
Up to 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Up to 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
5 devices or more All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to talk to your connected devices. 2.4Ghz WiFi travels across longer distances, but has a slower speed. 5Ghz WiFi signals have a smaller radius, but your data will be transmitted faster.

What's the telephone area code for Poynton

Corded telephone area code Poynton

The telephone area code, sometimes called the landline dialling code, for Poynton is 01806. When making a call to someone in Poynton, and you are in a different area, you should add 01806 to the number you'd like to call.

How much does an 01806 Poynton call cost?

If calls are included with your landline or mobile tariff, then the call cost will probably be included in that tariff. If calls are not included with your tariff, the cost of the call will be about 10p per minute, plus an additional call set-up charge.

If you are unsure whether you have inclusive calls, please check with your provider before calling to avoid unexpected charges on your bill.

How many telephone area codes are there in the UK? There's a total of 645 telephone area codes in the UK. Area codes in the UK can be three, four, or five digits long.

Electricity and Gas in Poynton

Residents of Poynton can choose their gas and electricity supplier, but whichever supplier they are with, the electricity and gas will always be distributed and taken care of by the local network operator.

These network operators are known as Distribution Network operators (DNOs) and these are the companies that own and operates the infrastructure that connect your Poynton home to the gas network and electricity grid.

In many cases you won't need to speak to the Poynton distribution network operator, but if you do, you can quickly find out which DNO covers Poynton below.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Poynton

The electricity distribution network operator for Poynton is Electricity North West. You can find the Electricity North West contact details in the table below:

Electricity North West Contact Information
General Enquiries 0800 195 4141
Emergencies 105
Email ElectricityCustomerRelation@enwl.co.uk
Website https://www.enwl.co.uk/
Address 304 Bridgewater Place, Birchwood Park
Warrington

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Poynton

There are no power plants within a 10 mile radius of Poynton.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This was mostly in the form of natural gas (42%) and coal (2.7%). Furthermore, a small amount was produced from fossil fuels from other sources (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations are scheduled for closure, all but one is expected to stop producing energy by 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable sources can include solar, wind, hydro, and biomass. This will conmtinue to rise as the UK aims to meet its net-zero targets.

Municipalities Close By Poynton

Perhaps you're wondering which towns and cities are nearby Poynton, in the table below you can see the closest five municipalities to Poynton.

Closest five municipalities to Poynton
Municipality Distance from Poynton
Birch Vale 1.67 miles
Little Hayfield 1.67 miles
New Mills 1.67 miles
Rowarth 1.67 miles
Hayfield 1.67 miles