Utilities in <u>Purfleet

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Your Complete Guide to Utilities in Purfleet

If you've moved and have questions about Purfleet? Our complete guide to utilities in Purfleet will help you to find out everything you need to know about broadband, area codes, power generation and energy distributors, and Purfleet water and sewerage. Keep reading to learn everything about utilities in Purfleet.

About Purfleet, Essex

Purfleet RM19 has a population of 12,000 and is located in the county of Essex. Essex has a population of 1,832,752 people.

Who supplies my water in Purfleet?

Purfleet water utilities are supplied by Anglian Water. Below are the main phone numbers for Anglian Water, Essex & Suffolk Water, and Thames Water:

Getting in touch with your water suppliers for Purfleet

Speaking to an advisor at Anglian Water, Essex & Suffolk Water or Thames Water is just one method of contact to discuss your Purfleet water account.

Anglian Water telephone numbers

Below, you can find the principal telephone numbers for Anglian Water general enquiries and emergencies.

Anglian Water phone number Anglian Water Emergency phone number
0345 791 9155 0345 714 5145
Mon to Fri 8am-8pm,Sat 8am-4pm, Sun 10am-4pm,Bank holidays 10am-4pm, Emergencies 24/7/365
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Essex & Suffolk Water telephone numbers

Below, you can find the principal telephone numbers for Essex & Suffolk Water general enquiries and emergencies.

Essex & Suffolk Water phone number Essex & Suffolk Water Emergency phone number
0345 782 0111 0800 526 337
Mon-Fri 8am-7pm, Sat 8am to 1pm, Emergencies 24/7/365

Thames Water telephone numbers

Below, you can find the principal telephone numbers for Thames Water general enquiries and emergencies.

Thames Water phone number Thames Water Emergency phone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Speaking to an advisor at Anglian Water, Essex & Suffolk Water, Thames Water, or is just one method of contact to discuss your Purfleet water account.

Write to Anglian Water, Essex & Suffolk Water or Thames Water

You can also get in touch with Anglian Water, Essex & Suffolk Water or Thames Water, you have the choice of posting a letter or sending an email. You can even send your message through the Anglian Water, Essex & Suffolk Water or Thames Water website.

Anglian Water

Customer that want to post a letter to Anglian Water can do so by writing to the Anglian Water address below:

Anglian Water Address
PO Box 4994
Lancing
BN11 9AL

Customers that would rather email Anglian Water, you must use the following email address:

Anglian Water Email Address
anglianwatercustomerservices@anglianwater.co.uk

Essex & Suffolk Water

Customer that want to post a letter to Essex & Suffolk Water can do so by writing to the Essex & Suffolk Water address below:

Essex & Suffolk Water Address
Northumbrian Water Ltd, Northumbria House, Abbey Road
DH1 5FJ
Durham

Customers that would rather email Essex & Suffolk Water, you must use the following email address:

Essex & Suffolk Water Email Address
webcustaccs@eswater.co.uk

Thames Water

Customer that want to post a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

Customers that would rather email Thames Water, you must use the following email address:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Water rates in Purfleet

Water bill in Purfleet

Water rates in Purfleet depend on whether your home has a water meter or not. You can easily check if your Purfleet water rates are metered or unmetered rates by checking your water bill or by getting in touch with the supplier. Homes with metered Purfleet water rates will have a meter number listed on their water bills.

Metered Customers in Purfleet

Customers who have a water meter installed at their Purfleet house will pay an annual fixed charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Anglian Water, Essex & Suffolk Water, or Thames Water. Whilst the variable charges cover the consumption at your Purfleet home.

Unmetered Customers in Purfleet

Customers who don't have a meter at their Purfleet home have an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same no matter how much water you use at your Purfleet home.

Water rates for unmetered customers in Purfleet is based on the rateable value of your home. The rateable value part of your Purfleet water prices were determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you are single, or have a small family, having a water meter installed at your Purfleet may save you money.

Customers with large households are unlikely to see any savings by getting a water meter installed.

How much is the average water bill in Purfleet?

The average water bill Purfleet residents are billed varies between water suppliers. In the table below, you will see how much each supplier charges:

Supplier Average Water Bill Per Month Average Annual Water Bill
Anglian Water £16.83 £202
Essex & Suffolk Water £20.50 £246
Thames Water £19.33 £232
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How do I pay my Purfleet water bill?

You will first need to register with Anglian Water, Essex & Suffolk Water, or Thames Water. After you've registered with Anglian Water, Essex & Suffolk Water, or Thames Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Purfleet bill. Whilst some customers would prefer to pay annually, other customers would prefer quarterly, monthly, or even weekly payments instead. When you set up your Anglian Water, Essex & Suffolk Water, or Thames Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Purfleet?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Purfleet RM19, your water suppliers are Anglian Water, Essex & Suffolk Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Purfleet Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Purfleet have about their water supply.

Frequently Asked Questions About Water in Purfleet

Is water from the tap in Purfleet safe to drink?

Yes! You can drink the tap water in Purfleet. You can rest assured that Purfleet water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Purfleet water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Purfleet water to make it drinkable.

Where does the water in Purfleet come from?

There are three main sources of water that supply Purfleet:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Purfleet

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Purfleet is higher than 276ppm, that makes the water hardness in Purfleet is rated as very hard water.

What does this mean?

The water being supplied to your home in Purfleet contains an elevated level of hard water minerals. very hard water means your home appliances are less effective and may increase your bills, your soap and shampoo will also be less effective. It also means an increased limescale build-up in your home appliances and it may affect the taste of your tap water.

Selectra recommends

Adding a softener to the water is recommended in Purfleet.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Purfleet No Water

If there isn't any running water in your Purfleet home, you will first need to find out whether the problem is with your home plumbing or if the problem is an outage affecting Purfleet.

If there is no water at your Purfleet home, is it only affecting cold water or hot water? If the problem is only affecting your hot water, the problem will be with the plumbing at your home and not a problem affecting Purfleet.

If your home has no cold water, not even a trickle, contact Anglian Water, Essex & Suffolk Water, or Thames Water for help. In this case you should try the following tips:

  1. Check for updates on the "In Your Area" sections of the Anglian Water, Essex & Suffolk Water, or Thames Water website for any information explaining the reason your home has no water.
  2. Have a look at the Twitter account for Anglian Water, Essex & Suffolk Water, or Thames Water, they will often tweet updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Verify your stop tap and make sure it's open.

Purfleet water leak or flooding

Purfleet water problems could be anything from a burst water main or flooding, to a leak in your Purfleet home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you discover flooding or a water leak outside your Purfleet property, you must do one of the following as soon as possible:

  1. Contact Anglian Water, Essex & Suffolk Water, or Thames Water regardless if the issue relates to drinking water or wastewater.
  2. If you can access the internet from your location, navigate to the "report a leak" area of the Anglian Water, Essex & Suffolk Water, or Thames Water website and fill out the online form.

Why does the water in Purfleet taste strange?

If you detect a difference in smell or taste of your Purfleet water this could be down to one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can infuse the Purfleet water with an earthy taste or smell.
  3. Plumbing can cause the taste of your water to change, adding salty, metallic, or rubbery hints to Purfleet water.

If you have any queries or worries about your water's smell, taste, or appearance, you can speak to Anglian Water, Essex & Suffolk Water, or Thames Water using the contact information above.

Broadband Speed in Purfleet RM19

Purfleetinternet connected globe

The broadband speed you get at your Purfleet home can vary depending on several factors such as:

  • Fibre availability
  • Proximity of the local telephone exchange
  • Where you've placed your router
  • If you're using wi-fi or ethernet
  • Which provider you have

Test the speed of your connection and see how it compares to the average broadband speed for Purfleet with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Purfleet Average Download Speed Purfleet Average Upload Speed
84.30 Mbps 16.10 Mbps
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The internet connection type you have can affect your download and upload speed in Purfleet. An FTTP is currently the fastest broadband connection you can get in the UK however, at the time of writing, this is only available to 31.83% of homes in the UK.

The slowest way to access the internet is ADSL, in parts of the UK that are more remote this type of connection is the only one that's available.

What to look for when choosing an internet provider in Purfleet?

In 2022, the internet is about as important as any other utility, some people might consider it the most important. That means choosing an internet service provider could feel daunting. To ease the pressure, we've listed the four important points worth considering before choosing an internet provider in Purfleet.

Availability

The first thing you need to think about when choosing an internet provider in Purfleet is the availability. Most homes in Purfleet should have access to superfast' or fibre connections, those living in rural homes may have trouble getting fast broadband.

Although, homes that have been built in the last few years will likely have be able to get ultrafast FTTH because property developers will often choose to install the latest infrastructure when constructing new homes.

Type of connection

How can I connect to the internet in Purfleet?

  • Fibre broadband
    • This is the fastest type of connection you can get in Purfleet
    • There are two categories of fibre broadband connections, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed that's at least 24 Mbps.
    • A Full Fibre connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is provided via your phone line.
    • Limited download speed of up to 24 Mbps.
    • Available to 99.9% of Purfleet homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Can only choose Virgin Media.
    • Limited availability in some parts of Purfleet.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Purfleet.
    • Can be more expensive for heavy users without unlimited data.
    • You don't need a router if you tether the connection to your smartphone, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Purfleet broadband price

Purfleet broadband bill

You also need to consider the price you pay for broadband in Purfleet. It's easy to find a broadband provider that's offering a low cost deal for new customers, however you might find the rate suddenly goes up. You should always look in the terms and conditions of the deal before you sign up to a broadband connection in Purfleet. Some providers may even increase the price before your contract has finished. In the news recently, there was a BT price hike that has affected millions of customers.

Purfleet Broadband Reliability

The reliability of broadband in Purfleet also needs consideration, with many people working from home on a part-time or full-time basis, having a reliable internet connection to do your work is really important.

The times when we're not working we're playing online games with friends or streaming movies and TV shows which without a reliable broadband connection at your Purfleet home is something to think about.

Purfleet broadband technical support

Our final tip, the customer support of your Purfleet broadband connection is really important. You might never need to contact the internet service provider you choose, however, if you have an issue and need to get in touch with them a provider with excellent customer service that can deal with your problem in a fast and efficient manner should be considered when selecting an internet provider in Purfleet.

Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Purfleet have about their internet connection.

Broadband FAQs

Is the internet fast in Purfleet?

The average internet speed in Purfleet is:

Purfleet Average Download Speed Purfleet Average Upload Speed
84.30 Mbps 16.10 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green boxes on your street in Purfleet, from which it is connected to your property through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Purfleet home. That means it's the fastest and most reliable type of broadband fibre internet. At the time of writing, 31.83% of homes in the UK .

How fast internet should my internet be?

It really does depend on what kind of internet user you are. Take a look at this table for a rough guide to what sort of download speed you should take for a broadband service in Purfleet.

Frequent internet uses Recommended Download Speed Up to 2 devices
Up to 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
3-5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to transmit data to connected devices. 2.4Ghz WiFi signals travel further, but transmit data at slower speeds. 5Ghz WiFi signals have a smaller radius, but will transmit the data between devices at faster rates.

What's the telephone area code for Purfleet

Corded telephone area code Purfleet

The landline area code, sometimes called the dialling code, for Purfleet is 01806. If you call someone in Purfleet, and you're located in a different region, you should add 01806 to the number you'd like to call.

How much does an 01806 Purfleet call cost?

If you have a call plan with your landline or mobile tariff, the cost of the call should be included with your tariff. Without an inclusive calls plan, you can expect to pay around 10p per minute, plus the call set-up charge.

If you are uncertain whether you have a plan that includes calls, you should ask your provider before you make the call to avoid unexpected charges on your bill.

How many telephone area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. They are a mix of three, four, or five digits long.

Gas and Electricity Supply in Purfleet

Residents in Purfleet are able to choose their own supplier for gas and electricity, but regardless of which supplier they choose, the gas and electricity is going to be distributed and taken care of by the regional network operator.

We call them Distribution Network operators (DNOs) and these are the companies that own and operates the infrastructure that connect your Purfleet home to the gas and electricity networks.

In many cases you won't need to speak to the Purfleet distribution network operator, but if you do, you can quickly find out which DNO covers Purfleet right here.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Purfleet

The electricity distribution network operator for Purfleet is UK Power Networks - Eastern England. You can find the UK Power Networks - Eastern England contact details in the table below:

UK Power Networks - Eastern England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email care@ukpowernetworks.co.uk
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
London

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Purfleet

There are no power plants within a 10 mile radius of Purfleet.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This was mostly in the form of natural gas (42%) and coal (2.7%). Furthermore, a tiny amount was generated with other kinds of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations are scheduled for closure, only one will still be generating energy 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable fuel sources include wind, solar, hydro, and biomass. This is expected to continue rising as the UK aims to meet its net-zero targets.

Towns and Cities Near Purfleet

If you've ever wondered which municipalities are within reach of Purfleet, we've found the five nearest towns and cities to Purfleet.

Closest five municipalities to Purfleet
Municipality Distance from Purfleet
Grays 0.39 miles
South Stifford 1.27 miles
West Thurrock 1.27 miles
North Stifford 1.42 miles
Chafford 1.42 miles