Utilities in <u>Purley-on-Thames

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A Complete Guide to Utilities in Purley-on-Thames

Are you moving and want to know more about Purley-on-Thames? Our utilities guide to Purley-on-Thames is going to provide you with everything about broadband, area codes, power generation and energy distributors, and Purley-on-Thames water and sewerage. Keep reading to learn everything about utilities in Purley-on-Thames.

About Purley-on-Thames, Berkshire

Purley-on-Thames RG30 has a population of 4,394 and is located in the county of Berkshire. Berkshire has a population of 915,157 people.

Who supplies my water in Purley-on-Thames?

Purley-on-Thames water utilities are supplied by Thames Water. Here are the main contact numbers for Thames Water:

How to get in touch with the water supplier in Purley-on-Thames

Speaking to an advisor at Thames Water is one of many contact methods to deal with your Purley-on-Thames water issues.

Below, you can find the principal phone numbers for Thames Water general enquiries and emergencies.

Thames Water telephone number Thames Water Emergency telephone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365
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Write to Thames Water

You can also get in touch with Thames Water, by composing a letter or sending an email. You can also send your request via the Thames Water website.

If you prefer to send a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
SN38 3TW

If you want to email Thames Water, you should use the following email address:

Thames Water Email Address

Price of water in Purley-on-Thames

Water bill in Purley-on-Thames

Water rates in Purley-on-Thames will vary depending on if your home has a water meter or not. You can easily check if your Purley-on-Thames water rates are metered or unmetered rates by checking your water bill or by getting in touch with the supplier. Homes with metered Purley-on-Thames water rates will have a meter number listed on their water bills.

Metered Customers in Purley-on-Thames

Customers that have a water meter at their Purley-on-Thames property will pay an annual charge that is fixed, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Thames Water. Whilst the variable charges are for the consumption at your Purley-on-Thames home.

Unmetered Customers in Purley-on-Thames

Customers that don't have a water meter at their Purley-on-Thames home pay an annual charge for their water usage. This charge is fixed, meaning your water bill will stay the same regardless of how much water consumed at your Purley-on-Thames home.

As an unmetered customer, the rate you pay for water in Purley-on-Thames is going to be based on the rateable value of your home. The rateable value of your Purley-on-Thames water rates will have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If your family is small, or you don't live with others, getting a water meter for your Purley-on-Thames might work out cheaper.

Customers with large households are unlikely to see any savings by having a meter installed.

How much is the average water bill in Purley-on-Thames?

The average water bill Purley-on-Thames residents are being charged is £19.33 monthly, which works out at £232 per year.

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How do I pay my Purley-on-Thames water bill?

You will first need to register with Thames Water. After you've registered with Thames Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Purley-on-Thames bill. Whilst some customers would prefer to pay annually, other customers would prefer quarterly, monthly, or even weekly payments instead. When you set up your Thames Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Purley-on-Thames?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Purley-on-Thames RG30, your water supplier is Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Purley-on-Thames Water Frequently Asked Questions

Below we have answered some common questions that customers in Purley-on-Thames have about their water supply.

Frequently Asked Questions About Water in Purley-on-Thames

Is tap water in Purley-on-Thames safe to drink?

Yes! It's safe to drink the tap water in Purley-on-Thames. You can rest assured that Purley-on-Thames water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Purley-on-Thames water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Purley-on-Thames water to make it drinkable.

Where does the water in Purley-on-Thames come from?

There are three main sources of water that supply Purley-on-Thames:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Purley-on-Thames

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Purley-on-Thames is more than 276ppm, that means the water hardness in Purley-on-Thames is rated as very hard water.

What does this mean?

The clean water supply to your home in Purley-on-Thames contains slightly elevated levels of minerals that cause hard water. very hard water means your home appliances are less effective and may increase your bills, your soap and shampoo will also be less effective. It also means an increased limescale build-up in your home appliances and the taste of your tap water may be affected.

Selectra recommends

We recommend adding a softening agent to the water in Purley-on-Thames.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Purley-on-Thames No Water

If you don't have any running water in your Purley-on-Thames home, you need to find out if the issue is to do with your home plumbing or if the issue is within your neighbourhood in Purley-on-Thames.

If there is no water at your Purley-on-Thames home, do you only have no cold water or no hot water? If the problem is only affecting your hot water, the problem will be with the plumbing at your home and not a problem affecting Purley-on-Thames.

If your home has no cold water, not even a trickle, contact Thames Water for advice. If this is the case, you can try these tips:

  1. Check for updates on the "In Your Area" sections of the Thames Water website for any information explaining why you have no water.
  2. Examine the Twitter account of Thames Water, quite often you will find they have posted an update about the issue.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Make sure your stop tap is in the open position.

Purley-on-Thames water leak or flooding

Purley-on-Thames water problems can include anything from a leak, a burst water main, or flooding in your Purley-on-Thames home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you notice a water leak or flooding outside your Purley-on-Thames property, you need to do one of the following as quickly as you can:

  1. Contact Thames Water regardless if the problem relates to wastewater or clean water.
  2. If you can go on the internet at your current location, visit the "report a leak" page on the Thames Water website and fill out the online form.

Why does the water in Purley-on-Thames taste strange?

If you notice a change in taste or smell with your Purley-on-Thames water this could be down to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can infuse the Purley-on-Thames water with an earthy smell or taste.
  3. Plumbing can also contribute to the taste of your household water, adding rubbery, salty, or metallic hints to Purley-on-Thames water.

If you are unsure about your water's appearance, smell, or taste, you can speak to Thames Water via the contact channels listed above.

Broadband Speed in Purley-on-Thames RG30

Purley-on-Thamesinternet connected globe

The broadband speed you get at your Purley-on-Thames home can vary depending on several factors such as:

  • Availability of fibre
  • Distance from the telephone exchange
  • Placement of your router
  • If you are connected with ethernet or wi-fi
  • Your broadband provider

Test how fast your internet is and see how it compares to the average broadband speed for Purley-on-Thames with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Purley-on-Thames Average Download Speed Purley-on-Thames Average Upload Speed
81.80 Mbps 19.60 Mbps
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The internet connection type you have can have an effect on the speed you get in Purley-on-Thames. An FTTP is the fastest internet connection available in the UK however, at the time of writing, this is only available to 31.83% of households in the UK.

ADSL is the slowest type of connection, in parts of the UK that are more remote it's the only type of internet connection available.

Things to consider when picking a broadband provider in Purley-on-Thames?

It's 2022, which means the internet is just as important as any other utility, some people might consider it the most important. That means choosing an internet service provider can be unnerving. Don't worry, let's take a look at the top four points that you should consider when picking a broadband provider in Purley-on-Thames.


The first thing to consider before picking a broadband provider in Purley-on-Thames is what's available. Most homes in Purley-on-Thames should have access to superfast' or fibre connections, customers who live in a rural location could face issues getting access to the fastest internet.

Although, homes that have been built in the last few years may already have access to ultrafast FTTH since developers often install the latest technology during construction.

Type of connection

How can I connect to the internet in Purley-on-Thames?

  • Fibre broadband
    • This is fastest connection that's currently available in Purley-on-Thames
    • We can split fibre connections into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of at least 24 Mbps.
    • A Full Fibre broadband connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through a standard telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • Available to 99.9% of Purley-on-Thames homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Availability can be limited in some parts of Purley-on-Thames.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Purley-on-Thames.
    • Might work out more expensive without an unlimited data plan.
    • No special equipment required by tethering to your smartphone, although some of the mobile networks in the UK will not allow tethering.
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broadband connections options

Purley-on-Thames broadband cost

Purley-on-Thames broadband bill

You also need to consider how much it costs for the broadband in Purley-on-Thames. It's easy to find a broadband provider that's offering a low cost deal for new customers, however you might find the rate suddenly goes up. We recommend you double check the terms and conditions of the deal before you sign up to a broadband connection in Purley-on-Thames. Some providers will raise the price even during the initial contract period. We reported recently on the BT price hike which affects millions of BT customers.

Purley-on-Thames Broadband Reliability

How reliable the broadband is in Purley-on-Thames also needs consideration, with many of us working from home either full-time or part-time, having a reliable internet connection to stay in touch with work can be extremely important.

The times when we're not working we're watching movies online or gaming online meaning without an internet connection that's reliable at your Purley-on-Thames home is going to be important.

Purley-on-Thames broadband customer service

Finally, the customer support of your Purley-on-Thames broadband connection is of utmost importance. There's a good chance you will never need to get in touch with your internet service provider, but should the need to contact them arises then having solid customer service that deals with your query quickly and efficiently should be considered when selecting an internet provider in Purley-on-Thames.

Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Purley-on-Thames have about broadband internet.

Broadband Internet FAQs

Is the internet fast in Purley-on-Thames?

The average broadband speed in Purley-on-Thames is:

Purley-on-Thames Average Download Speed Purley-on-Thames Average Upload Speed
81.80 Mbps 19.60 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to a green box on your street in Purley-on-Thames, from there it's connected to your home via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Purley-on-Thames property. This means it's very fast and extremely reliable. Currently, 31.83% of homes in the UK .

How fast internet should my internet be?

That will be dependant on what kind of internet user you are. Check out the table below to find out the kind of broadband speed you should pick for a broadband service in Purley-on-Thames.

Frequent internet uses Recommended Download Speed Up to 2 devices
Up to 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
3-5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to talk to your connected devices. 2.4Ghz WiFi travels across longer distances, but does so at slower speeds. 5Ghz WiFi signals have a smaller radius, but are able to transmit your data at faster speeds.

What's the telephone dialling code of Purley-on-Thames

Corded telephone area code Purley-on-Thames

The landline area code, sometimes called the dialling code, for Purley-on-Thames is 01806. When making a call to someone in Purley-on-Thames, and you are in a different area, you should add 01806 before the number you're trying to call.

How much does an 01806 Purley-on-Thames call cost?

If you have calls included with your mobile or landline tariff, then the call cost will probably be included with your tariff. Without an inclusive calls plan, it should cost in the region of 10p per minute, plus a small call set-up charge.

If you don't know whether you have calls included in your tariff, please check with your provider before making the call to avoid additional charges on your next phone bill.

How many telephone area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. They are a mix of three, four, or five digits long.

Electricity and Gas in Purley-on-Thames

People living in Purley-on-Thames are able to choose their gas and electricity provider, but regardless of the supplier they are billed by, the electricity and gas is distributed and taken care of by the local network operator.

These network operators are known as Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that supplies your Purley-on-Thames home to the gas network and electricity grid.

Most of the time you won't need to speak to the Purley-on-Thames distribution network operator, but should you ever need to, you can easily find out which DNO is responsible for Purley-on-Thames in this section.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Purley-on-Thames

The electricity distribution network operator for Purley-on-Thames is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email GE@ssen.co.uk
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Purley-on-Thames

There are no power plants within a 10 mile radius of Purley-on-Thames.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). Additionally, a tiny amount was generated with other types of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, and in the coming years this is expected to reduce as nuclear power stations in the UK’s begin to close, only one will still be generating energy 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable sources can include solar, wind, hydro, and biomass. We can expect to see this continue increasing as the UK aims to meet its net-zero targets.

Towns and Cities Near Purley-on-Thames

You might be wondering which municipalities are close to Purley-on-Thames, in the below table you will find the five closest municipalities to Purley-on-Thames.

Closest five municipalities to Purley-on-Thames
Municipality Distance from Purley-on-Thames
Southcote -
Goring 1.35 miles
Calcot Row 1.43 miles