Utilities in <u>Rayleigh

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Your Complete Guide to Utilities in Rayleigh

If you just moved and have some questions about Rayleigh? Our utilities guide to Rayleigh will help you to find out everything you need to know about broadband, area codes, power generation and energy distributors, and Rayleigh water and sewerage. Keep reading to learn everything about utilities in Rayleigh.

About Rayleigh, Essex

Rayleigh SS6 has a population of 95,580 and is located in the county of Essex. Essex has a population of 1,832,752 people.

Who supplies my water in Rayleigh?

Rayleigh water services are supplied by Anglian Water. In the table below are the contact numbers for Anglian Water, and Essex & Suffolk Water:

Getting in touch with your water suppliers for Rayleigh

Ringing a contact number for Anglian Water or Essex & Suffolk Water is one of many options to deal with your Rayleigh water account.

Anglian Water contact numbers

Below, you can find the principal contact numbers for Anglian Water general enquiries and emergencies.

Anglian Water phone number Anglian Water Emergency phone number
0345 791 9155 0345 714 5145
Mon to Fri 8am-8pm,Sat 8am-4pm, Sun 10am-4pm,Bank holidays 10am-4pm, Emergencies 24/7/365
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Essex & Suffolk Water contact numbers

Below, you can find the principal contact numbers for Essex & Suffolk Water general enquiries and emergencies.

Essex & Suffolk Water phone number Essex & Suffolk Water Emergency phone number
0345 782 0111 0800 526 337
Mon-Fri 8am-7pm, Sat 8am to 1pm, Emergencies 24/7/365

Write to Anglian Water or Essex & Suffolk Water

You can also get in touch with Anglian Water or Essex & Suffolk Water, by composing a letter or sending an email. You can also send your request via the Anglian Water or Essex & Suffolk Water website.

Anglian Water

Customer that want to post a letter to Anglian Water can do so by writing to the Anglian Water address below:

Anglian Water Address
PO Box 4994
Lancing
BN11 9AL

If you want to email Anglian Water, you can use the email address below:

Anglian Water Email Address
anglianwatercustomerservices@anglianwater.co.uk

Essex & Suffolk Water

Customer that want to post a letter to Essex & Suffolk Water can do so by writing to the Essex & Suffolk Water address below:

Essex & Suffolk Water Address
Northumbrian Water Ltd, Northumbria House, Abbey Road
DH1 5FJ
Durham

If you want to email Essex & Suffolk Water, you can use the email address below:

Essex & Suffolk Water Email Address
webcustaccs@eswater.co.uk

Price of water in Rayleigh

Water bill in Rayleigh

Water rates in Rayleigh are based on if your home has a water meter or not. You can easily find out whether your Rayleigh water rates are metered or unmetered rates by checking your water bill or by contacting your supplier. Homes with metered Rayleigh water rates will have a meter number listed on their water bills.

Metered Customers in Rayleigh

Customers with a water meter at their Rayleigh home will pay a fixed annual charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Anglian Water or Essex & Suffolk Water. Whilst the variable charges are for the consumption at your Rayleigh home.

Unmetered Customers in Rayleigh

Customers who don't have a meter at their Rayleigh home will pay an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount regardless of how much water consumed at your Rayleigh home.

As an unmetered customer, the rate you pay for water in Rayleigh is going to be based on the rateable value of your home. The rateable value of your Rayleigh water rates would have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you have a small family, or live alone, installing a water meter at your Rayleigh may save you money.

Customers with bigger families that use more water will probably not benefit by installing a water meter.

How much is the average water bill in Rayleigh?

The average water bill Rayleigh residents are billed varies between water suppliers. The table below shows the average water bill by supplier:

Supplier Average Water Bill Monthly Average Water Bill Per Year
Anglian Water £16.83 £202
Essex & Suffolk Water £20.50 £246
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How do I pay my Rayleigh water bill?

First of all, you will need to register with Anglian Water or Essex & Suffolk Water. After you've registered with Anglian Water or Essex & Suffolk Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Rayleigh bill. Whilst some customers would prefer to pay annually, other customers might like to set up quarterly, monthly, or even weekly payments instead. When you set up your Anglian Water or Essex & Suffolk Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Rayleigh?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Rayleigh SS6, your water suppliers are Anglian Water and Essex & Suffolk Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Rayleigh Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Rayleigh have about their water supply.

Frequently Asked Questions About Water in Rayleigh

Is the tap water in Rayleigh safe to drink?

Yes! It's safe to drink the tap water in Rayleigh. You can rest assured that Rayleigh water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Rayleigh water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Rayleigh water to make it drinkable.

Where does the water in Rayleigh come from?

There are three main sources of water that supply Rayleigh:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Rayleigh

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Rayleigh is below 200ppm, that means the water hardness in Rayleigh is rated as medium water.

What does this mean?

The clean water supply to your home in Rayleigh higher than. medium water means your home appliances are less effective and may increase your bills, your soap and shampoo will also be less effective. It also means an increased limescale build-up in your home appliances and the taste of your tap water may be affected.

Selectra recommends

We recommend adding a softening agent to the water in Rayleigh.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Rayleigh No Water

If you don't have any running water in your Rayleigh home, you will need to check if the issue is to do with your home plumbing or if the issue is within your neighbourhood in Rayleigh.

If there is no water at your Rayleigh home, is the problem no cold water or no hot water? If you still have cold water but no hot water, the problem will be with the plumbing at your home and not a problem affecting Rayleigh.

If there is no cold water, not even a trickle, contact Anglian Water or Essex & Suffolk Water for assistance. You can also try the following:

  1. Check the "In Your Area" sections of the Anglian Water or Essex & Suffolk Water website for any information explaining why you have no water.
  2. Have a look at the Twitter account for Anglian Water or Essex & Suffolk Water, they often post incident updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Make sure your stop tap is in the open position.

Rayleigh water leak or flooding

Rayleigh water problems can include anything from a leak, a burst water main, or flooding in your Rayleigh home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you find a water leak or flooding that's not inside your Rayleigh property, you must do one of the following as soon as possible:

  1. Call Anglian Water or Essex & Suffolk Water whether the problem is with clean water or wastewater.
  2. If you have access to the internet, navigate to the "report a leak" area of the Anglian Water or Essex & Suffolk Water website and fill in the form to report the problem.

Why does the water in Rayleigh taste strange?

If you find the taste or smell is different with your Rayleigh water this could be down to one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can impermeate the Rayleigh water with an earthy taste or smell.
  3. Plumbing can cause the taste of your water to change, adding salty, metallic, or rubbery hints to Rayleigh water.

If you are unsure about your water's appearance, smell, or taste, you should not hesitate to reach Anglian Water or Essex & Suffolk Water via the contact channels listed above.

Internet in Rayleigh SS6

Rayleighinternet connected globe

The broadband speed you get at your Rayleigh home depends on several factors such as:

  • Availability of fibre
  • Proximity of the local telephone exchange
  • Location of the router in your home
  • If you are connected with ethernet or wi-fi
  • Which provider you have

Test the speed of your connection and see how it compares to the average connection speed for Rayleigh with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Rayleigh Average Download Speed Rayleigh Average Upload Speed
61.90 Mbps 12.40 Mbps
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The type of internet connection you have can affect the speed you get at your home in Rayleigh. An FTTP is the best kind of broadband connection available in the UK and is available to 31.83% of households in the UK.

ADSL is the slowest type of connection, in some remote parts of the UK it is the only means of connection available.

What to look for when choosing an internet provider in Rayleigh?

These days, the internet is as important as other essential utilities, some people might consider it the most important. That means choosing an internet service provider can be unnerving. Don't worry, we've listed the four important points that you should consider when choosing an internet provider in Rayleigh.

Availability

The first point to bear in mind before choosing an internet provider in Rayleigh is the issue of availability. Whilst many homes in Rayleigh should have access to fibre or 'superfast' broadband connections, people outside a built-up area may have limited access to the type of connection.

However, new builds and properties that have been constructed in the last few years may already have access to ultrafast FTTH because property developers will often choose to install the latest networks when building new homes.

Type of connection

What are the different types of connection in Rayleigh?

  • Fibre broadband
    • This is fastest connection that's currently available in Rayleigh
    • We can split fibre connections into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of more than 24 Mbps.
    • A Full Fibre connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through your traditional telephone line.
    • Limited download speed of up to 24 Mbps.
    • High availability with for 99.9% of Rayleigh homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Limited availability in some parts of Rayleigh.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Rayleigh.
    • Can be more expensive for heavy users without unlimited data.
    • You don't need a router if you tether the connection to your smartphone, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Rayleigh broadband cost

Rayleigh broadband bill

You should also think about how much it costs for the broadband in Rayleigh. You will see many broadband providers are offering a low cost deal for new customers, but the price can quickly increase. You should always look in the terms and conditions of the deal before you commit to a broadband connection in Rayleigh. Some providers will raise the price even before your contract has finished. For example, recently there was a BT price hike which affects millions of BT customers.

Rayleigh Broadband Reliability

The reliability of broadband in Rayleigh should also be considered, with so many people that work from home full-time or just a few days per week, knowing you have a reliable broadband connection to stay in touch with work can be extremely important.

When we're relaxing we're streaming movies or playing online games with friends meaning without an internet connection that's reliable at your Rayleigh home is something to think about.

Rayleigh broadband technical support

Lastly, the customer support of your Rayleigh broadband connection is of utmost importance. There's a good chance you will never need to contact the internet service provider you choose, but should the need to contact them arises a high level of customer support that deals with your query efficiently and quickly is a strong plus when selecting an internet provider in Rayleigh.

Broadband FAQ

Below we've answered some our the most common questions that customers in Rayleigh ask about their broadband.

Broadband Frequently Asked Questions

What's the average broadband speed in Rayleigh?

The average broadband speed in Rayleigh is:

Rayleigh Average Download Speed Rayleigh Average Upload Speed
61.90 Mbps 12.40 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to a green box on your street in Rayleigh, it's then connected to your house through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Rayleigh house. That makes it the most reliable and fastest fibre broadband. At the time of writing, 31.83% of UK home .

How fast internet should my internet be?

It really does depend on what you will be using the internet for. Take a look at this table for a rough guide to what sort of download speed you should pick when getting connected in Rayleigh.

Usual Internet habits Recommended Download Speed Maximum of 2 devices
Maximum of 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
3-5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to transmit the data between your devices. 2.4Ghz WiFi travels across longer distances, but transmit data at slower speeds. 5Ghz WiFi signals have less range, but your data will be transmitted faster.

What's the landline area code in Rayleigh

Corded telephone area code Rayleigh

The telephone area code, sometimes called the landline dialling code, for Rayleigh is 01806. When making a call to someone in Rayleigh, and you are in a different area, you must add 01806 to the number you're calling.

How much does an 01806 Rayleigh call cost?

If you have calls included with your landline or mobile tariff, the cost of the call is likely to be included with your tariff. Without an inclusive calls plan, it should cost in the region of 10p per minute, plus a small call set-up charge.

If you are uncertain whether you have calls included in your tariff, we recommend getting in touch with your provider before making the call so you don't find unexpected charges on your telephone bill.

How many different area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. UK area codes can be three, four, or five digits long.

Gas and Electricity in Rayleigh

Residents of Rayleigh are free to choose their gas and electricity provider, but regardless of which supplier they choose, the electricity and gas will always be maintained and supplied by the local network operator.

These network operators are known as Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that supplies your Rayleigh home to the electricity grid and gas networks.

In many cases you won't need to contact the Rayleigh distribution network operator, but should the need arise, you can find the distribution network operator for Rayleigh right here.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Rayleigh

The electricity distribution network operator for Rayleigh is UK Power Networks - Eastern England. You can find the UK Power Networks - Eastern England contact details in the table below:

UK Power Networks - Eastern England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email care@ukpowernetworks.co.uk
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
London

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Rayleigh

There are no power plants within a 10 mile radius of Rayleigh.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This was mostly in the form of natural gas (42%) and coal (2.7%). Additionally, a small percentage was produced from other types of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations are scheduled for closure, only one will still be generating energy 2035. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable fuel is generated from souces such as solar, wind, hydro, and biomass. This is expected to continue rising as the UK strives to hit its net-zero targets.

Towns and Cities Near Rayleigh

You might be wondering which municipalities are close to Rayleigh, we've found the five closest municipalities to Rayleigh.

Closest five municipalities to Rayleigh
Municipality Distance from Rayleigh
Thundersley 2.51 miles
Leigh-on-Sea 3.54 miles