Utilities in <u>Rockwell End

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A Complete Guide to Utilities in Rockwell End

If you've moved and have questions about Rockwell End? Our complete guide to utilities in Rockwell End is going to provide you with everything you need to know about broadband, area codes, power generation and energy distributors, and Rockwell End water and sewerage. Keep reading to learn everything about utilities in Rockwell End.

About Rockwell End, Berkshire

Rockwell End RG9 is located in the county of Berkshire. Berkshire has a population of 915,157 people.

Who supplies my water in Rockwell End?

Rockwell End water services are provided by South East Water. In the table below are the contact numbers for South East Water, and Thames Water:

How to get in touch with the water suppliers in Rockwell End

Ringing a contact number for South East Water or Thames Water is just one method of contact to discuss your Rockwell End water issues.

South East Water contact numbers

In the table below you will find the contact numbers for South East Water general enquiries and emergencies.

South East Water phone number South East Water Emergency phone number
0333 000 0001 0333 000 0365
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365
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Thames Water contact numbers

In the table below you will find the contact numbers for Thames Water general enquiries and emergencies.

Thames Water phone number Thames Water Emergency phone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Write to South East Water or Thames Water

You can also get in touch with South East Water or Thames Water, either by email or with a letter in the post. You can even send your message through the South East Water or Thames Water website.

South East Water

If you prefer to write a letter to South East Water can do so by writing to the South East Water address below:

South East Water Address
Rocfort Road
Snodland, Kent
ME6 5AH

Thames Water

If you prefer to write a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you want to email Thames Water, you should use the following email address:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Cost of water in Rockwell End

Water bill in Rockwell End

Water rates in Rockwell End are based on if your home has a water meter or not. You can easily check if your Rockwell End water rates are metered or unmetered rates by checking your water bill or by getting in touch with the supplier. Homes with metered Rockwell End water rates will have a meter number listed on their water bills.

Metered Customers in Rockwell End

Customers that have a water meter at their Rockwell End property will pay an annual charge that is fixed, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of South East Water or Thames Water. Whilst the variable charges are for the consumption at your Rockwell End home.

Unmetered Customers in Rockwell End

Customers without a meter at their Rockwell End home will pay an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same no matter how much water you use at your Rockwell End home.

The rate unmetered customers pay for water in Rockwell End will be based on the rateable value of your home. The rateable value part of your Rockwell End water prices were determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If your family is small, or you don't live with others, installing a water meter at your Rockwell End may save you money.

Customers with large households are unlikely to see any savings by having a meter installed.

How much is the average water bill in Rockwell End?

The average water bill Rockwell End residents are charged can differ between suppliers in your area. The table below shows the average water bill by supplier:

Supplier Average Monthly Water Bill Average Water Bill Annually
South East Water £18.42 £221
Thames Water £19.33 £232
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How do I pay my Rockwell End water bill?

You will first need to register with South East Water or Thames Water. After you've registered with South East Water or Thames Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Rockwell End bill. Whilst some customers prefer to make a single annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. When you set up your South East Water or Thames Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Rockwell End?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Rockwell End RG9, your water suppliers are South East Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Rockwell End Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Rockwell End have about their water supply.

Frequently Asked Questions About Water in Rockwell End

Is the tap water in Rockwell End safe to drink?

Yes! It's safe to drink the tap water in Rockwell End. You can rest assured that Rockwell End water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Rockwell End water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Rockwell End water to make it drinkable.

Where does the water in Rockwell End come from?

There are three main sources of water that supply Rockwell End:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Rockwell End

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Rockwell End is over 276ppm, that makes the water hardness in Rockwell End is rated as very hard water.

What does this mean?

The water supply to your home in Rockwell End contains a higher amount of hard water minerals. very hard water means your water is not as effective at cleaning dishes, glassware, clothes, or even your body. It also means an increased limescale build-up in your home appliances and your tap water taste may be affected.

Selectra recommends

Adding a softener to the water is recommended in Rockwell End.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Rockwell End No Water

If you don't have any running water in your Rockwell End home, you need to find out if the issue is to do with your home plumbing or if the problem is a widespread issue affecting Rockwell End.

If there is no water at your Rockwell End home, is the problem no cold water or no hot water? If the problem is only affecting your hot water, the problem will be with the plumbing at your home and not a problem affecting Rockwell End.

If your home has no cold water, not even a trickle, contact South East Water or Thames Water for advice. If this is the case, you can try these tips:

  1. Check for updates on the "In Your Area" sections of the South East Water or Thames Water website for any information explaining why you have no water.
  2. Check the Twitter account of South East Water or Thames Water, they often post incident updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Verify your stop tap and make sure it's open.

Rockwell End water leak or flooding

Rockwell End water problems might include anything from flooding or a leak, to a burst water main in your Rockwell End home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you discover flooding or a water leak outside your Rockwell End property, you must do one of the following as soon as possible:

  1. Ring South East Water or Thames Water regardless if the problem relates to wastewater or clean water.
  2. If you have access to the internet, navigate to the "report a leak" area of the South East Water or Thames Water website and fill out the online form.

Why does the water in Rockwell End taste strange?

If you notice a change in taste or smell with your Rockwell End water this may be due to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can affect it by infusing your Rockwell End water with a somewhat earthy aroma or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding rubbery, salty, or metallic hints to Rockwell End water.

If you are unsure about your water's appearance, smell, or taste, you should get in touch with South East Water or Thames Water on the contact details above.

Broadband Speed in Rockwell End RG9

Rockwell Endinternet connected globe

The broadband speed you get at your Rockwell End home can vary depending on several factors such as:

  • Fibre availability
  • How far from the telephone exchange you are
  • Location of the router in your home
  • If you are connected with ethernet or wi-fi
  • Your internet service provider or ISP

Test your internet speed and see if it matches the average connection speed for Rockwell End with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Rockwell End Average Download Speed Rockwell End Average Upload Speed
64.67 Mbps 15.37 Mbps
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The way you choose to connect to the internet can have an effect on the speed you get in Rockwell End. An FTTP is the best kind of broadband connection available in the UK however, at the time of writing, this is only available to 31.83% of homes in the UK.

ADSL internet connections are the slowest, in some remote parts of the UK this type of connection is the only one that's available.

Things to consider when choosing an internet provider in Rockwell End?

These days, the internet is as important as other essential utilities, maybe even more important. That means choosing an internet service provider might seem daunting at first. To ease the pressure, we've covered four main points that you should consider when choosing an internet provider in Rockwell End.

Availability

The first thing to consider whilst choosing an internet provider in Rockwell End is the issue of availability. Most homes in Rockwell End should have access to superfast' or fibre connections, customers who live in a rural location could face issues getting access to the fastest internet.

Although, homes that have been built in the last few years may already have access to ultrafast FTTH as developers often tend to install the latest networks when building new homes.

Type of connection

How can I connect to the internet in Rockwell End?

  • Fibre broadband
    • This is the fastest type of connection you can get in Rockwell End
    • Fibre broadband is split into two categories, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed that's at least 24 Mbps.
    • A Full Fibre connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through your traditional telephone line.
    • Limited download speed of up to 24 Mbps.
    • Available to 99.9% of Rockwell End homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Restricted availability in some parts of Rockwell End.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Rockwell End.
    • Could prove more expensive unless you have an unlimited data tariff.
    • Can tether to your smartphone without special equipment, although some of the mobile networks in the UK will not allow tethering.
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broadband connections options

Rockwell End broadband cost

Rockwell End broadband bill

Another important consideration is the monthly cost of broadband in Rockwell End. It's easy to find a broadband provider that's offering a low cost deal for new customers, however you might find the rate suddenly goes up. It's important to read the small print of the offer before you commit to a broadband connection in Rockwell End. Some providers may even increase the price whilst you're in contract. For example, recently there was a BT price hike which affects millions of BT customers.

Rockwell End Broadband Reliability

The reliability of the broadband connection is in Rockwell End must also be considered, with many of us working from home full-time or just a few days per week, having a reliable internet connection to do your work is a priority.

When we're relaxing we're playing online games with friends or streaming movies and TV shows which without a reliable broadband connection at your Rockwell End home is going to be important.

Rockwell End broadband technical support

Lastly, the customer service of your Rockwell End broadband connection is extremely important. You might never need to contact your broadband provider, but should the need to contact them arises then having solid customer service that is able to solve your issue efficiently and quickly should be considered when selecting an internet provider in Rockwell End.

Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Rockwell End have about broadband internet.

Broadband Internet FAQs

Is the internet fast in Rockwell End?

The average broadband speed in Rockwell End is:

Rockwell End Average Download Speed Rockwell End Average Upload Speed
64.67 Mbps 15.37 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to one of those green boxes on your street in Rockwell End, from which it is connected to your property through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Rockwell End property. That makes it the most reliable and fastest fibre broadband. At the time of writing, 31.83% of homes in the UK .

What speed internet is best for me?

That would depend on how you will use the internet. Have a look at the following table for a general idea the kind of broadband speed you should pick when signing up for broadband in Rockwell End.

Frequent internet uses Recommended Download Speed Up to 2 devices
Up to 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit the data between your devices. 2.4Ghz WiFi travels across longer distances, but has a slower speed. 5Ghz WiFi signals don't have as much range, but are able to transmit your data at faster speeds.

What's the landline area code in Rockwell End

Corded telephone area code Rockwell End

The landline area code, sometimes called the dialling code, for Rockwell End is 01806. If you call someone in Rockwell End, and you are not in the same area, you must add 01806 to the number you'd like to call.

How much does an 01806 Rockwell End call cost?

If you have a call plan with your mobile or landline tariff, the cost of the call is likely to be included as part of your tariff. Without an inclusive calls plan, the cost of the call will be about 10p per minute, plus the call set-up charge.

If you are unsure whether you have calls included in your tariff, please check with your provider before calling so you don't find unexpected charges on your telephone bill.

How many telephone area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. They are a mix of three, four, or five digits long.

Electricity and Gas in Rockwell End

People living in Rockwell End are able to choose their gas and electricity provider, but whichever supplier they are with, the electricity and gas will always be distributed and taken care of by the regional network operator.

These network operators are officially called Distribution Network operators (DNOs) and they are the company that own and operates the infrastructure that connect your Rockwell End home to the gas and electricity networks.

In many cases you will never need to ever contact the Rockwell End distribution network operator, but should you ever need to, you can find the distribution network operator for Rockwell End right here.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Rockwell End

The electricity distribution network operator for Rockwell End is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email GE@ssen.co.uk
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Rockwell End

There are no power plants within a 10 mile radius of Rockwell End.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). Additionally, a small amount was produced from fossil fuels from other sources (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations begin to close, by 2035 there will only one nuclear power plant still producing energy. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel is generated from souces such as solar, wind, hydro, and biomass. This will conmtinue to rise as the UK is focussed on meeting its net-zero targets.

Towns and Cities Near Rockwell End

Perhaps you're wondering which towns and cities are within reach of Rockwell End, in the table below you can see the five closest municipalities to Rockwell End.