A Complete Guide to Utilities in Ross-on-Wye

If you've moved and have questions about Ross-on-Wye? Our utilities guide to Ross-on-Wye will explain in detail everything there is to know about broadband, area codes, power generation and energy distributors, and Ross-on-Wye water and sewerage. Keep reading to learn everything about utilities in Ross-on-Wye.

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About Ross-on-Wye, Gloucestershire

Ross-on-Wye HR9 has a population of 10,582 and is located in the county of Gloucestershire. Gloucestershire has a population of 633,558 people.

Who supplies my water in Ross-on-Wye?

Ross-on-Wye water services are supplied by Dwr Cymru Welsh Water. In the table below are the contact numbers for Dwr Cymru Welsh Water, and Severn Trent:

Getting in touch with your water suppliers for Ross-on-Wye

Ringing a contact number for Dwr Cymru Welsh Water or Severn Trent is just one method of contact to deal with your Ross-on-Wye water problems.

Dwr Cymru Welsh Water phone numbers

Below, you can find the principal phone numbers for Dwr Cymru Welsh Water general enquiries and emergencies.

Dwr Cymru Welsh Water contact number Dwr Cymru Welsh Water Emergency contact number
0800 052 0145 0800 052 0130
Mon-Fri 8am-6pm, Sat 9am-1pm, Emergencies 24/7/365

Severn Trent phone numbers

Below, you can find the principal phone numbers for Severn Trent general enquiries and emergencies.

Severn Trent contact number Severn Trent Emergency contact number
0345 750 0500 0800 783 4444
Mon-Fri 8am-8pm, Sat 9am-3pm, Bank Holidays 9am-5pm, Emergencies 24/7/365

Write to Dwr Cymru Welsh Water or Severn Trent

You can also get in touch with Dwr Cymru Welsh Water or Severn Trent, by composing a letter or sending an email. You can even send your message through the Dwr Cymru Welsh Water or Severn Trent website.

Dwr Cymru Welsh Water

Customer that want to post a letter to Dwr Cymru Welsh Water can do so by writing to the Dwr Cymru Welsh Water address below:

Dwr Cymru Welsh Water Address
PO Box 690

If you would like to email Dwr Cymru Welsh Water, you must use the following email address:

Dwr Cymru Welsh Water Email Address
[email protected]

Severn Trent

Customer that want to post a letter to Severn Trent can do so by writing to the Severn Trent address below:

Severn Trent Address
PO Box 407

If you would like to email Severn Trent, you must use the following email address:

Severn Trent Email Address
[email protected]
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Price of water in Ross-on-Wye

Water bill in Ross-on-Wye

Water rates in Ross-on-Wye depend on whether your home has a water meter or not. It's easy to find out if your Ross-on-Wye water rates are metered or unmetered rates by checking your water bill or by speaking to the supplier. Homes with metered Ross-on-Wye water rates will have a meter number listed on their water bills.

Metered Customers in Ross-on-Wye

Customers with a water meter at their Ross-on-Wye home will pay a fixed annual charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Dwr Cymru Welsh Water or Severn Trent. Whilst the variable charges cover the consumption at your Ross-on-Wye home.

Unmetered Customers in Ross-on-Wye

Customers that don't have a water meter at their Ross-on-Wye home have an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount no matter how much water you use at your Ross-on-Wye home.

As an unmetered customer, the rate you pay for water in Ross-on-Wye will be based on the rateable value of your home. The rateable value of your Ross-on-Wye water prices were determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you have a small family, or live alone, having a water meter installed at your Ross-on-Wye may save you money.

Customers with bigger families that use more water will probably not benefit by getting a water meter installed.

How much is the average water bill in Ross-on-Wye?

The average water bill Ross-on-Wye residents are being charged can differ between suppliers in your area. In the table below, you will see how much each supplier charges:

Supplier Average Monthly Water Bill Average Water Bill Per Year
Dwr Cymru Welsh Water £15.17 £182
Severn Trent £16.58 £199

How do I pay my Ross-on-Wye water bill?

You will first need to register with Dwr Cymru Welsh Water or Severn Trent. After you register your details with Dwr Cymru Welsh Water or Severn Trent, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Ross-on-Wye bill. While some customers like an annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. After you've set up your Dwr Cymru Welsh Water or Severn Trent account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Ross-on-Wye?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Ross-on-Wye HR9, your water suppliers are Dwr Cymru Welsh Water and Severn Trent.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Ross-on-Wye Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Ross-on-Wye have about their water supply.

Frequently Asked Questions About Water in Ross-on-Wye

Is water from the tap in Ross-on-Wye safe to drink?

Yes! The tap water is safe to drink in Ross-on-Wye. You can rest assured that Ross-on-Wye water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Ross-on-Wye water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Ross-on-Wye water to make it drinkable.

Where does the water in Ross-on-Wye come from?

There are three main sources of water that supply Ross-on-Wye:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Ross-on-Wye

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Ross-on-Wye is less than 60ppm, that means the water hardness in in Ross-on-Wye is rated as soft water.

What does this mean?

The clean water supply to your home in Ross-on-Wye contains just trace amounts of hard water minerals. soft water will give your clothes a softer feel, and your appliances will be more efficient which is good news for your wallet. There should also be less limescale in your appliances meaning they should not break down as often.

Selectra recommends

Water softener isn't needed at your home in Ross-on-Wye.

Ross-on-Wye No Water

If you have no water in your Ross-on-Wye home, you will first need to find out whether the problem is with your home plumbing or if the issue is within your neighbourhood in Ross-on-Wye.

If there is no water at your Ross-on-Wye home, is it only affecting cold water or hot water? If you don't have hot water but have cold water, the problem will be with the plumbing at your home and not a problem affecting Ross-on-Wye.

If you don't have any cold water, not even a trickle, contact Dwr Cymru Welsh Water or Severn Trent for assistance. You can also try the following:

  1. Check for updates on the "In Your Area" sections of the Dwr Cymru Welsh Water or Severn Trent website for any information explaining the reason your home has no water.
  2. Examine the Twitter account of Dwr Cymru Welsh Water or Severn Trent, they will often tweet updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Verify your stop tap and make sure it's open.

Ross-on-Wye water leak or flooding

Ross-on-Wye water problems can include anything from flooding or a leak, to a burst water main in your Ross-on-Wye home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you discover flooding or a water leak outside your Ross-on-Wye property, you need to do one of the following as quickly as you can:

  1. Ring Dwr Cymru Welsh Water or Severn Trent whether the problem is with clean water or wastewater.
  2. If you can access the internet from your location, navigate to the "report a leak" area of the Dwr Cymru Welsh Water or Severn Trent website and fill in the form to report the problem.

Why does the water in Ross-on-Wye taste strange?

If you detect a difference in smell or taste of your Ross-on-Wye water this could be because of one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can affect it by infusing your Ross-on-Wye water with an earthy taste or smell.
  3. Plumbing can also contribute to the taste of your household water, adding rubbery, salty, or metallic hints to Ross-on-Wye water.

If you have any queries or worries about your water's smell, taste, or appearance, you should get in touch with Dwr Cymru Welsh Water or Severn Trent via the contact channels listed above.

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Broadband Speed in Ross-on-Wye HR9

Ross-on-Wyeinternet connected globe

The speed of your internet connection at your Ross-on-Wye home can vary depending on several factors such as:

  • Fibre availability
  • How far from the telephone exchange you are
  • Where you've placed your router
  • Using wi-fi or ethernet connection
  • Your internet service provider or ISP

Test how fast your internet is and find out how it compares to the average broadband speed for Ross-on-Wye with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Ross-on-Wye Average Download Speed Ross-on-Wye Average Upload Speed
37.00 Mbps 10.60 Mbps
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The type of internet connection you have can affect your download and upload speed in Ross-on-Wye. An FTTP is the best kind of broadband connection available in the UK however, at the time of writing, this is only available to 31.83% of households in the UK.

ADSL is the slowest type of connection, in some remote parts of the UK this type of connection is the only one available.

What should you consider when searching for a broadband provider in Ross-on-Wye?

It's 2022, which means the internet is just as important as any other utility, some people might consider it the most important. That means choosing an internet service provider can be unnerving. To ease the pressure, we've listed the four important points to think about when searching for a broadband provider in Ross-on-Wye.


The first thing you need to think about before searching for a broadband provider in Ross-on-Wye is the availability. The majority of homes in Ross-on-Wye should have access to fibre or 'superfast' connections, people outside a built-up area may have limited access to the type of connection.

Although, homes that have been built in the last few years will likely have be able to get ultrafast FTTH since developers often install the latest infrastructure when constructing new homes.

Type of connection

What are the different types of connection in Ross-on-Wye?

  • Fibre broadband
    • This is the fastest type of connection you can get in Ross-on-Wye
    • We can split fibre connections into two categories, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed that's at least 24 Mbps.
    • A Full Fibre broadband connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is provided via your phone line.
    • Limited download speed of up to 24 Mbps.
    • High availability with for 99.9% of Ross-on-Wye homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Available only via Virgin Media.
    • Availability can be limited in some parts of Ross-on-Wye.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Ross-on-Wye.
    • Can be more expensive for heavy users without unlimited data.
    • No special equipment required by tethering to your smartphone, although some of the mobile networks in the UK will not allow tethering.
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Ross-on-Wye broadband price

Ross-on-Wye broadband bill

Another important consideration is how much it costs for the broadband in Ross-on-Wye. It's easy to find a broadband provider that's offering a cheap introductory offer for new customers, however you might find the rate suddenly goes up. We recommend you double check the fine print of the deal before you sign up to a internet connection in Ross-on-Wye. Some providers may even increase the price whilst you're in contract. In the news recently, there was a BT price hike which will be felt by millions of BT customers.

Ross-on-Wye Broadband Reliability

The reliability of the broadband connection is in Ross-on-Wye should also be considered, with many people working from home full-time or just a few days per week, having a reliable internet connection to stay in touch with work can be extremely important.

When we're relaxing we're playing online games with friends or streaming movies and TV shows meaning without an internet connection that's reliable at your Ross-on-Wye home will be an important thing to consider.

Ross-on-Wye broadband customer support

Finally, the customer support of your Ross-on-Wye broadband connection is of utmost importance. You might never need to contact the internet service provider you choose, but if you ever do need to speak to them a provider with excellent customer service that deals with your query in a fast and efficient manner is definitely something worth considering when selecting an internet provider in Ross-on-Wye.


Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Ross-on-Wye ask about their broadband.

Broadband Frequently Asked Questions

Is the internet fast in Ross-on-Wye?

The average internet speed in Ross-on-Wye is:

Ross-on-Wye Average Download Speed Ross-on-Wye Average Upload Speed
37.00 Mbps 10.60 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to a green box on your street in Ross-on-Wye, from which it is connected to your property via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Ross-on-Wye house. That means it's the fastest and most reliable type of broadband fibre internet. At the time of writing, 31.83% of UK home .

What broadband speed do I need?

That will be dependant on how you will use the internet. Take a look at this table to find out the kind of broadband speed you should take when signing up for broadband in Ross-on-Wye.

Frequent internet uses Recommended Broadband Speed Up to 2 devices
Up to 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Up to 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit data to connected devices. 2.4Ghz WiFi travels further, but has a slower speed. 5Ghz WiFi signals have less range, but will transmit the data between devices at faster rates.

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What's the landline area code in Ross-on-Wye

Corded telephone area code Ross-on-Wye

The landline area code, sometimes called the dialling code, for Ross-on-Wye is 01989. When making a call to someone in Ross-on-Wye, and you are in a different area, you must add 01989 to the number you'd like to call.

How much does an 01989 Ross-on-Wye call cost?

If you have calls included with your landline or mobile, the phone call will probably be included with your tariff. Without an inclusive calls plan, it should cost in the region of 10p per minute, plus the call set-up charge.

If you are uncertain whether you have inclusive calls, you should ask your provider before making the call to avoid unexpected charges on your bill.

How many dialling codes does the UK have? Including Northern Ireland, The UK has 645 area codes. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity in Ross-on-Wye

Residents of Ross-on-Wye are able to choose their own supplier for gas and electricity, but regardless of the supplier they are billed by, the gas and electricity is going to be maintained and supplied by the regional network operator.

These network operators are known as Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that supplies your Ross-on-Wye home to the gas and electricity networks.

Most of the time you will never need to ever contact the Ross-on-Wye distribution network operator, but should the need arise, you can quickly find out which DNO covers Ross-on-Wye right here.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Ross-on-Wye

The electricity distribution network operator for Ross-on-Wye is Western Power Distribution - Midlands. You can find the Western Power Distribution - Midlands contact details in the table below:

Western Power Distribution - Midlands Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 6783 105
Email [email protected]
Website https://www.westernpower.co.uk/
Address Toll End Road
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The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near Ross-on-Wye

There are no power plants within a 10 mile radius of Ross-on-Wye.

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Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). Furthermore, a small amount was produced from other types of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, and in the coming years this is expected to reduce as nuclear power stations in the UK’s begin to close, all but one is expected to stop producing energy by 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel sources include hydro, solar, wind, and biomass. This will conmtinue to rise as the UK strives to hit its net-zero targets.

Towns and Cities Near Ross-on-Wye

You might be wondering which municipalities are within reach of Ross-on-Wye, we've found the closest five municipalities to Ross-on-Wye.

Closest five municipalities to Ross-on-Wye
Municipality Distance from Ross-on-Wye
Westbury-on-Severn 8.23 miles
Cinderford 8.23 miles
Newnham 8.23 miles
Ledbury 8.84 miles