Utilities in <u>Rothbury

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Your Complete Guide to Utilities in Rothbury

If you've moved and have questions about Rothbury? Our utilities guide to Rothbury is going to provide you with everything about broadband, area codes, power generation and energy distributors, and Rothbury water and sewerage. Keep reading to learn everything about utilities in Rothbury.

About Rothbury, Northumberland

Rothbury NE65 has a population of 2,326 and is located in the county of Northumberland. Northumberland has a population of 319,010 people.

Who supplies my water in Rothbury?

Rothbury water services are provided by Northumbrian Water. Below are the main phone numbers for Northumbrian Water:

Getting in touch with your water supplier for Rothbury

Calling a phone number for Northumbrian Water is just one method of contact to deal with your Rothbury water issues.

In the table below you will find the contact numbers for Northumbrian Water general enquiries and emergencies.

Northumbrian Water telephone number Northumbrian Water Emergency telephone number
0345 733 5566 0345 717 1100
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365
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Write to Northumbrian Water

Additionally, you can communicate with Northumbrian Water, by composing a letter or sending an email. You can also submit your request on the Northumbrian Water website.

Customer that want to post a letter to Northumbrian Water can do so by writing to the Northumbrian Water address below:

Northumbrian Water Address
Northumbrian Water Ltd, Northumbria House, Abbey Road
DH1 5FJ
Durham

Customers that would rather email Northumbrian Water, you must use the following email address:

Northumbrian Water Email Address
care@nwl.co.uk

Water rates in Rothbury

Water bill in Rothbury

Water rates in Rothbury will vary depending on if your home has a water meter or not. You can easily find out whether your Rothbury water rates are metered or unmetered rates by checking your water bill or by contacting your supplier. Homes with metered Rothbury water rates will have a meter number listed on their water bills.

Metered Customers in Rothbury

Customers who have a water meter installed at their Rothbury home will pay a fixed annual charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Northumbrian Water. Whilst the variable charges cover the consumption at your Rothbury home.

Unmetered Customers in Rothbury

Customers that don't have a water meter at their Rothbury home have an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same regardless of how much water consumed at your Rothbury home.

Water rates for unmetered customers in Rothbury is going to be based on the rateable value of your home. The rateable value calculation of your Rothbury water prices were determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you are single, or have a small family, installing a water meter at your Rothbury may save you money.

Customers with large households are unlikely to see any savings by getting a water meter installed.

How much is the average water bill in Rothbury?

The average water bill Rothbury residents are billed is £14.83 per month, which is £178 annually.

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How do I pay my Rothbury water bill?

You will first need to register with Northumbrian Water. After you've registered with Northumbrian Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Rothbury bill. While some customers like an annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. After you've set up your Northumbrian Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Rothbury?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Rothbury NE65, your water supplier is Northumbrian Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Rothbury Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Rothbury have about their water supply.

Frequently Asked Questions About Water in Rothbury

Is tap water in Rothbury safe to drink?

Yes! You can drink the tap water in Rothbury. You can rest assured that Rothbury water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Rothbury water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Rothbury water to make it drinkable.

Where does the water in Rothbury come from?

There are three main sources of water that supply Rothbury:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Rothbury

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Rothbury is below 60ppm, that makes the water hardness in in Rothbury is rated as soft water.

What does this mean?

The water being supplied to your home in Rothbury contains low levels of minerals that cause hard water. soft water will give your clothes a softer feel, and your appliances will be more efficient which is good news for your wallet. There should also be less limescale in your appliances which extends their lifespan.

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You don't need to add a water softener to the water in Rothbury.

Rothbury No Water

If there isn't any running water in your Rothbury home, you will first need to find out whether the problem is with your home plumbing or if the problem is an outage affecting Rothbury.

If there is no water at your Rothbury home, do you only have no cold water or no hot water? If you still have cold water but no hot water, the problem will be with the plumbing at your home and not a problem affecting Rothbury.

If there is no cold water, not even a trickle, contact Northumbrian Water for help. You can also try the following:

  1. Check the "In Your Area" sections of the Northumbrian Water website for any information explaining the reason your home has no water.
  2. Examine the Twitter account of Northumbrian Water, they will often tweet updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Make sure your stop tap is in the open position.

Rothbury water leak or flooding

Rothbury water problems could be anything from a leak, a burst water main, or flooding in your Rothbury home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you discover flooding or a water leak outside your Rothbury property, you should try to do one of the following as long as it's safe to do so:

  1. Contact Northumbrian Water regardless if the issue relates to drinking water or wastewater.
  2. If you have access to the internet, navigate to the "report a leak" area of the Northumbrian Water website and fill out the online form.

Why does the water in Rothbury taste strange?

If you detect a difference in smell or taste of your Rothbury water this could be because of one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can affect it by infusing your Rothbury water with an earthy taste or smell.
  3. Plumbing can cause the taste of your water to change, adding rubbery, salty, or metallic hints to Rothbury water.

If you have any queries or worries about your water's smell, taste, or appearance, you should not hesitate to reach Northumbrian Water via the contact channels listed above.

Broadband Speed in Rothbury NE65

Rothburyinternet connected globe

The broadband speed you get at your Rothbury home is dependant upon several factors such as:

  • Fibre availability
  • Proximity of the local telephone exchange
  • Placement of your router
  • If you're using wi-fi or ethernet
  • Your broadband provider

Test the speed of your connection and find out how it compares to the average internet speed in Rothbury with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Rothbury Average Download Speed Rothbury Average Upload Speed
42.10 Mbps 10.60 Mbps
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The way you choose to connect to the internet can affect your download and upload speed in Rothbury. An FTTP is currently the fastest broadband connection you can get in the UK and is available to 31.83% of homes in the UK.

The slowest way to access the internet is ADSL, but for some customers in remote areas this type of connection is the only one available.

Things to consider when picking a broadband provider in Rothbury?

These days, the internet is as important as other essential utilities, maybe even more important. So picking the right internet provider can be unnerving. Worry not, we've listed the four important points worth considering before picking a broadband provider in Rothbury.

Availability

The first thing you need to think about when picking a broadband provider in Rothbury is what's available. Whilst many homes in Rothbury should have access to fibre or 'superfast' broadband connections, those living in rural homes may have limited access to the type of connection.

However, new builds and properties that have been constructed in the last few years will likely have be able to get ultrafast FTTH since developers often install the latest infrastructure when constructing new homes.

Type of connection

How can I connect to the internet in Rothbury?

  • Fibre broadband
    • This is fastest connection that's currently available in Rothbury
    • There are two categories of fibre broadband connections, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed that's at least 24 Mbps.
    • A Full Fibre broadband internet connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is delivered through your traditional telephone line.
    • Limited download speed of up to 24 Mbps.
    • Available to 99.9% of Rothbury homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Available only via Virgin Media.
    • Limited availability in some parts of Rothbury.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Rothbury.
    • Can be more expensive for heavy users without unlimited data.
    • You don't need a router if you tether the connection to your smartphone, although some of the mobile networks in the UK will not allow tethering.
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broadband connections options

Rothbury broadband price

Rothbury broadband bill

You should also think about how much it costs for the broadband in Rothbury. It's easy to find a broadband provider that's offering a low cost deal for new customers, but the price is often for a limited period. You should always look in the fine print of the deal when you sign up for a internet connection in Rothbury. Some providers may even increase the price before your contract has finished. We reported recently on the BT price hike that has affected millions of customers.

Rothbury Broadband Reliability

How reliable the broadband is in Rothbury must also be considered, with many people working from home on a part-time or full-time basis, knowing you have a reliable broadband connection to do your work is really important.

Then in our freetime we're playing online games with friends or streaming movies and TV shows meaning without an internet connection that's reliable at your Rothbury home is going to be important.

Rothbury broadband customer service

Lastly, the customer service of your Rothbury broadband internet is of utmost importance. Hopefully you shouldn't have to contact the internet service provider you choose, however, if you have an issue and need to get in touch with them a provider with excellent customer service that can deal with your problem quickly and efficiently is a strong plus when selecting an internet provider in Rothbury.

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Broadband FAQ

Below we've answered some our the most common questions that customers in Rothbury have about their internet connection.

Broadband Frequently Asked Questions

What's the average broadband speed in Rothbury?

The average internet speed in Rothbury is:

Rothbury Average Download Speed Rothbury Average Upload Speed
42.10 Mbps 10.60 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green cabinets that you might have near your home in Rothbury, from which it is connected to your property through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Rothbury home. That makes it the most reliable and fastest fibre broadband. At the time of writing, 31.83% of homes in the UK .

What broadband speed do I need?

It really does depend on how you will use the internet. Take a look at this table for a rough guide to the kind of broadband speed you should take when getting connected in Rothbury.

Frequent internet uses Recommended Download Speed 2 devices or less
2 devices or less Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Up to 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
More than 5 devices All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to talk to your connected devices. 2.4Ghz WiFi signals travel further, but does so at slower speeds. 5Ghz WiFi signals don't have as much range, but will transmit the data between devices at faster rates.

What's the telephone area code for Rothbury

Corded telephone area code Rothbury

The telephone area code, sometimes called the landline dialling code, for Rothbury is 01669. If you call someone in Rothbury, and you're located in a different region, you will need to add 01669 to the number you'd like to call.

How much does an 01669 Rothbury call cost?

If you have calls included with your mobile or landline tariff, then the call cost is likely to be included as part of your tariff. If calls are not included with your tariff, it should cost in the region of 10p per minute, plus an additional call set-up charge.

If you are uncertain whether you have a plan that includes calls, you should ask your provider before you make the call to avoid additional charges on your next phone bill.

How many different area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. UK area codes can be three, four, or five digits long.

Gas and Electricity Supply in Rothbury

Residents of Rothbury are free to choose their own supplier for gas and electricity, but regardless of the supplier they are billed by, the gas and electricity is going to be distributed and taken care of by the local network operator.

We call them Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that connects your Rothbury home to the gas and electricity networks.

More often than not you won't need to speak to the Rothbury distribution network operator, but if you do, you can find the distribution network operator for Rothbury right here.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Rothbury

The electricity distribution network operator for Rothbury is Northern Powergrid - North East. You can find the Northern Powergrid - North East contact details in the table below:

Northern Powergrid - North East Contact Information
General Enquiries 0800 011 3332
Emergencies 0800 668 877
Email cus.serv@northernpowergrid.com
Website https://www.northernpowergrid.com/
Address RSXE-RCZX-XKBL, Manor House, Manor House
Penshaw, Houghton le Spring

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Rothbury

There are no power plants within a 10 mile radius of Rothbury.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. The majority of which was natural gas (42%) and coal (2.7%). Furthermore, a small percentage was produced from other types of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations are scheduled for closure, all but one is expected to stop producing energy by 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable sources can include wind, solar, hydro, and biomass. We can expect to see this continue increasing as the UK is focussed on meeting its net-zero targets.

Municipalities Close By Rothbury

You might be wondering which municipalities are nearby Rothbury, we've found the five nearest towns and cities to Rothbury.

Closest five municipalities to Rothbury
Municipality Distance from Rothbury
Felton 0.01 miles
Amble 0.01 miles
Embleton 9.7 miles
Alnwick 9.7 miles
Alnmouth 9.7 miles