A Complete Guide to Utilities in Royal Quays

If you just moved and have some questions about Royal Quays? Our complete guide to utilities in Royal Quays will help you to find out everything there is to know about broadband, area codes, power generation and energy distributors, and Royal Quays water and sewerage. Keep reading to learn everything about utilities in Royal Quays.

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About Royal Quays, Tyne and Wear

Royal Quays NE29 is located in the county of Tyne and Wear. Tyne and Wear has a population of 1,136,371 people.

Who supplies my water in Royal Quays?

Royal Quays water services are supplied by Northumbrian Water. Here are the main contact numbers for Northumbrian Water:

How to reach your water provider in Royal Quays

Speaking to an advisor at Northumbrian Water is one of many options to discuss your Royal Quays water account.

In the table below we have listed the main telephone numbers for Northumbrian Water general enquiries and emergencies.

Northumbrian Water contact number Northumbrian Water Emergency contact number
0345 733 5566 0345 717 1100
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365

Write to Northumbrian Water

You can also write to Northumbrian Water, either by email or with a letter in the post. You can also send your request via the Northumbrian Water website.

Customer that want to post a letter to Northumbrian Water can do so by writing to the Northumbrian Water address below:

Northumbrian Water Address
Northumbrian Water Ltd, Northumbria House, Abbey Road
DH1 5FJ
Durham

If you would like to email Northumbrian Water, you must use the following email address:

Northumbrian Water Email Address
[email protected]
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Water rates in Royal Quays

Water bill in Royal Quays

Water rates in Royal Quays depend on whether your home has a water meter or not. You can easily find out whether your Royal Quays water rates are metered or not by checking your water bill or by contacting your supplier. Homes with metered Royal Quays water rates will have a meter number listed on their water bills.

Metered Customers in Royal Quays

Customers who have a water meter installed at their Royal Quays home will pay a fixed annual charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Northumbrian Water. Whilst the variable charges cover the consumption at your Royal Quays home.

Unmetered Customers in Royal Quays

Customers without a meter at their Royal Quays home will pay an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount regardless of the amount of water you use at your Royal Quays home.

The rate unmetered customers pay for water in Royal Quays is based on the rateable value of your home. The rateable value calculation of your Royal Quays water rates would have been determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If your family is small, or you don't live with others, installing a water meter at your Royal Quays may save you money.

Customers with big families are probably not going to save money by having a meter installed.

How much is the average water bill in Royal Quays?

The average water bill Royal Quays residents are being charged is £14.83 per month, which is £178 a year.

How do I pay my Royal Quays water bill?

You will first need to register with Northumbrian Water. After you register your details with Northumbrian Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Royal Quays bill. While some customers like an annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. When you set up your Northumbrian Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Royal Quays?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Royal Quays NE29, your water supplier is Northumbrian Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Royal Quays Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Royal Quays have about their water supply.

Frequently Asked Questions About Water in Royal Quays

Is the tap water in Royal Quays safe to drink?

Yes! The tap water is safe to drink in Royal Quays. You can rest assured that Royal Quays water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Royal Quays water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Royal Quays water to make it drinkable.

Where does the water in Royal Quays come from?

There are three main sources of water that supply Royal Quays:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Royal Quays

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Royal Quays is fewer than 60ppm, that makes the water hardness in in Royal Quays is rated as soft water.

What does this mean?

The clean water supply to your home in Royal Quays contains a minimal level of hard water minerals. soft water means your clothes should be softer after washing, and your appliances more efficient. It also means less limescale build-up in your home appliances which means they should last longer.

Selectra recommends

Water softener isn't needed at your home in Royal Quays.

Royal Quays No Water

If you have no water in your Royal Quays home, you will first need to find out whether the problem is with your home plumbing or if the problem is an outage affecting Royal Quays.

If there is no water at your Royal Quays home, is it only affecting cold water or hot water? If you still have cold water but no hot water, the issue is probably going to be with your home plumbing and not a problem affecting Royal Quays.

If there is no cold water, not even a trickle, contact Northumbrian Water for help. You can also try the following:

  1. Check for updates on the "In Your Area" sections of the Northumbrian Water website for any information explaining the reason your home has no water.
  2. Check the Twitter account of Northumbrian Water, they often post incident updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Check that your stop tap is open.

Royal Quays water leak or flooding

Royal Quays water problems might include anything from a burst water main or flooding, to a leak in your Royal Quays home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you find a water leak or flooding that's not inside your Royal Quays property, you should try to do one of the following as long as it's safe to do so:

  1. Ring Northumbrian Water regardless if the problem relates to wastewater or clean water.
  2. If you have access to the internet, navigate to the "report a leak" area of the Northumbrian Water website and complete the online form to report the issue.

Why does the water in Royal Quays taste strange?

If you notice a change in taste or smell with your Royal Quays water this could be down to one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can impermeate the Royal Quays water with a somewhat earthy aroma or taste.
  3. Plumbing can also contribute to the taste of your household water, adding salty, metallic, or rubbery hints to Royal Quays water.

If you have questions about your water's taste, smell, or appearance, you should not hesitate to reach Northumbrian Water using the contact information above.

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Broadband Speed in Royal Quays NE29

Royal Quaysinternet connected globe

The speed of your internet connection at your Royal Quays home is dependant upon several factors such as:

  • Fibre availability
  • How far from the telephone exchange you are
  • Location of the router in your home
  • Using wi-fi or ethernet connection
  • Your internet service provider or ISP

Test the speed of your connection and find out how it compares to the average connection speed for Royal Quays with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Royal Quays Average Download Speed Royal Quays Average Upload Speed
96.30 Mbps 15.45 Mbps
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The type of internet connection you have can affect your download and upload speed in Royal Quays. An FTTP is the fastest internet connection available in the UK at the time of writing, this has been rolled out to 31.83% of homes in the UK.

ADSL is the slowest type of connection, in parts of the UK that are more remote it is the only means of connection that's available.

What to look for when searching for a broadband provider in Royal Quays?

In 2022, the internet is about as important as any other utility, perhaps more important. Which means picking a reliable provider for your internet might seem daunting at first. Don't worry, we've listed the four important points to think about when searching for a broadband provider in Royal Quays.

Availability

The first thing you need to think about when searching for a broadband provider in Royal Quays is the availability. Whilst many homes in Royal Quays should be able to enjoy fibre or 'superfast' broadband connections, those living in rural homes may have limited access to the type of connection.

Although, homes that have been built in the last few years will likely have be able to get ultrafast FTTH as developers often tend to install the latest networks when building new homes.

Type of connection

What are the different types of connection in Royal Quays?

  • Fibre broadband
    • This is the fastest available internet connection in Royal Quays
    • Fibre broadband is split into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of more than 24 Mbps.
    • A Full Fibre broadband internet connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through your traditional telephone line.
    • Limited download speed of up to 24 Mbps.
    • Available to the majority of Royal Quays homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Limited availability in some parts of Royal Quays.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Royal Quays.
    • Could prove more expensive unless you have an unlimited data tariff.
    • No special equipment required by tethering to your smartphone, however there are some mobile networks that restrict tethered connections.
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Royal Quays broadband value for money

Royal Quays broadband bill

You should also think about the price you pay for broadband in Royal Quays. It's easy to find a broadband provider that's offering a cheap introductory offer for new customers, but the price is often for a limited period. You should always look in the fine print of the deal before you commit to a broadband connection in Royal Quays. Some providers may even increase the price whilst you're in contract. For example, recently there was a BT price hike which will be felt by millions of BT customers.

Royal Quays Broadband Reliability

The reliability of the broadband connection is in Royal Quays should also be considered, with many people working from home either full-time or part-time, we need to have a reliable internet connection to do your work can be extremely important.

The times when we're not working we're streaming movies or playing online games with friends which without a reliable broadband connection at your Royal Quays home is something to think about.

Royal Quays broadband customer support

Our final tip, the technical support for your Royal Quays internet connection is extremely important. There's a good chance you will never need to contact the internet service provider you choose, but if you ever do need to speak to them a provider with excellent customer service that can deal with your problem in a fast and efficient manner is a strong plus when making a decision for a broadband internet provider in Royal Quays.

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Broadband FAQ

Below we've answered some our the most common questions that customers in Royal Quays have about their internet connection.

Broadband Frequently Asked Questions

Is the internet fast in Royal Quays?

The average internet speed in Royal Quays is:

Royal Quays Average Download Speed Royal Quays Average Upload Speed
96.30 Mbps 15.45 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green cabinets that you might have near your home in Royal Quays, it's then connected to your house through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Royal Quays property. That makes it the most reliable and fastest fibre broadband. At the time of writing, 31.83% of houses in the UK .

How fast internet should my internet be?

It really does depend on what you will be using the internet for. Have a look at the following table to find out what sort of download speed you should choose when getting connected in Royal Quays.

Frequent internet uses Recommended Broadband Speed 2 devices or less
2 devices or less Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Up to 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit the data between your devices. 2.4Ghz WiFi travels further, but has a slower speed. 5Ghz WiFi signals have less range, but will transmit the data between devices at faster rates.

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What's the telephone dialling code of Royal Quays

Corded telephone area code Royal Quays

The telephone dialling code, sometimes called the area code, for Royal Quays is 01806. If you call someone in Royal Quays, and you are in a different area, you should add 01806 to the number you're calling.

How much does an 01806 Royal Quays call cost?

If you have a call plan with your landline or mobile tariff, the phone call should be included in that tariff. If you don't have an included calls tariff, the cost of the call will be about 10p per minute, plus a small call set-up charge.

If you are uncertain whether you have inclusive calls, you should ask your provider before you make the call to avoid unexpected charges on your bill.

How many different area codes are there in the UK? There's a total of 645 telephone area codes in the UK. UK area codes can be three, four, or five digits long.

Gas and Electricity Supply in Royal Quays

Residents of Royal Quays are able to choose their own supplier for gas and electricity, but whichever supplier they are with, the electricity and gas will always be maintained and supplied by the network operator for the region.

These network operators are officially called Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that connects your Royal Quays home to the electricity grid and gas networks.

More often than not you will never need to ever contact the Royal Quays distribution network operator, but should you ever need to, you can find the distribution network operator for Royal Quays right here.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Royal Quays

The electricity distribution network operator for Royal Quays is Northern Powergrid - North East. You can find the Northern Powergrid - North East contact details in the table below:

Northern Powergrid - North East Contact Information
General Enquiries 0800 011 3332
Emergencies 0800 668 877
Email [email protected]
Website https://www.northernpowergrid.com/
Address RSXE-RCZX-XKBL, Manor House, Manor House
Penshaw, Houghton le Spring
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There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near Royal Quays

There are no power plants within a 10 mile radius of Royal Quays.

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Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). In addition, a small percentage was produced from other kinds of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations are scheduled for closure, all but one is expected to stop producing energy by 2035. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel is generated from souces such as hydro, solar, wind, and biomass. This will conmtinue to rise as the UK strives to hit its net-zero targets.

Municipalities Near Royal Quays

Perhaps you're wondering which towns and cities are close to Royal Quays, we've found the closest five municipalities to Royal Quays.

Closest five municipalities to Royal Quays
Municipality Distance from Royal Quays
Billy Mill 0.01 miles
New York 0.01 miles
Battle Hill 1.12 miles
Wallsend 1.12 miles
Cullercoats 1.88 miles