Utilities in <u>Ruscombe

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Your Complete Guide to Utilities in Ruscombe

If you just moved and have some questions about Ruscombe? Our complete guide to utilities in Ruscombe will help you to find out everything you need to know about broadband, area codes, power generation and energy distributors, and Ruscombe water and sewerage. Keep reading to learn everything about utilities in Ruscombe.

About Ruscombe, Berkshire

Ruscombe RG10 has a population of 1,094 and is located in the county of Berkshire. Berkshire has a population of 915,157 people.

Who supplies my water in Ruscombe?

Ruscombe water utilities are supplied by South East Water. Here are the main contact numbers for South East Water, and Thames Water:

How to reach your water providers in Ruscombe

Calling a phone number for South East Water or Thames Water is one of many options to discuss your Ruscombe water account.

South East Water telephone numbers

In the table below we have listed the main telephone numbers for South East Water general enquiries and emergencies.

South East Water phone number South East Water Emergency phone number
0333 000 0001 0333 000 0365
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365
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Thames Water telephone numbers

In the table below we have listed the main telephone numbers for Thames Water general enquiries and emergencies.

Thames Water phone number Thames Water Emergency phone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Write to South East Water or Thames Water

You can also write to South East Water or Thames Water, you have the choice of posting a letter or sending an email. You can also submit your request on the South East Water or Thames Water website.

South East Water

If you prefer to send a letter to South East Water can do so by writing to the South East Water address below:

South East Water Address
Rocfort Road
Snodland, Kent
ME6 5AH

Thames Water

If you prefer to send a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you would like to email Thames Water, you must use the following email address:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Water rates in Ruscombe

Water bill in Ruscombe

Water rates in Ruscombe are based on if your home has a water meter or not. You can easily find out whether your Ruscombe water rates are metered or not by checking your water bill or by getting in touch with the supplier. Homes with metered Ruscombe water rates will have a meter number listed on their water bills.

Metered Customers in Ruscombe

Customers that have a water meter at their Ruscombe home will pay a fixed annual charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of South East Water or Thames Water. Whilst the variable charges cover the consumption at your Ruscombe home.

Unmetered Customers in Ruscombe

Customers that don't have a water meter at their Ruscombe home will pay an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount regardless of how much water consumed at your Ruscombe home.

The rate unmetered customers pay for water in Ruscombe is going to be based on the rateable value of your home. The rateable value calculation of your Ruscombe water rates would have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If your family is small, or you don't live with others, having a water meter installed at your Ruscombe could be cheaper.

Customers with large households are unlikely to see any savings by getting a water meter installed.

How much is the average water bill in Ruscombe?

The average water bill Ruscombe residents are charged can differ between suppliers in your area. You can see in the table below the average water bill by supplier:

Supplier Average Water Bill Per Month Average Annual Water Bill
South East Water £18.42 £221
Thames Water £19.33 £232
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How do I pay my Ruscombe water bill?

You will first need to register with South East Water or Thames Water. Once you've registered an account with South East Water or Thames Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Ruscombe bill. Whilst some customers prefer to make a single annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. After you've set up your South East Water or Thames Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Ruscombe?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Ruscombe RG10, your water suppliers are South East Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Ruscombe Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Ruscombe have about their water supply.

Frequently Asked Questions About Water in Ruscombe

Is tap water in Ruscombe safe to drink?

Yes! You can drink the tap water in Ruscombe. You can rest assured that Ruscombe water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Ruscombe water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Ruscombe water to make it drinkable.

Where does the water in Ruscombe come from?

There are three main sources of water that supply Ruscombe:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Ruscombe

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Ruscombe is more than 276ppm, that makes the water hardness in Ruscombe is rated as very hard water.

What does this mean?

The water supply to your home in Ruscombe contains an elevated level of hard water minerals. very hard water will not clean your clothes, dishes, or your body efficiently, and your appliances will be less efficient which is not good news for your utility bills. You might also notice more limescale build-up in your appliances and it may affect the taste of your tap water.

Selectra recommends

You should add a water softener to the water in Ruscombe.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Ruscombe No Water

If you have no water in your Ruscombe home, you will first need to find out whether the problem is with your home plumbing or if the problem is an outage affecting Ruscombe.

If there is no water at your Ruscombe home, is the problem no cold water or no hot water? If you still have cold water but no hot water, the issue is probably going to be with your home plumbing and not a problem affecting Ruscombe.

If your home has no cold water, not even a trickle, contact South East Water or Thames Water for advice. You can also try the following:

  1. Check the "In Your Area" sections of the South East Water or Thames Water website for any information explaining the reason your home has no water.
  2. Examine the Twitter account of South East Water or Thames Water, they often post incident updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Make sure your stop tap is in the open position.

Ruscombe water leak or flooding

Ruscombe water problems might include anything from a leak, a burst water main, or flooding in your Ruscombe home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you find a water leak or flooding that's not inside your Ruscombe property, you need to do one of the following as quickly as you can:

  1. Ring South East Water or Thames Water regardless if the problem relates to wastewater or clean water.
  2. If you can access the internet from your location, go to the "report a leak" section of the South East Water or Thames Water website and fill out the online form.

Why does the water in Ruscombe taste strange?

If you detect a difference in smell or taste of your Ruscombe water this may be due to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can affect it by infusing your Ruscombe water with an earthy taste or smell.
  3. Plumbing can be a contributing factor to the taste of your water, adding rubbery, salty, or metallic hints to Ruscombe water.

If you have questions about your water's taste, smell, or appearance, you can speak to South East Water or Thames Water using the contact information above.

Broadband Speed in Ruscombe RG10

Ruscombeinternet connected globe

The speed of your broadband connection at your Ruscombe home depends on several factors such as:

  • Availability of fibre
  • Proximity of the local telephone exchange
  • Placement of your router
  • If you're using wi-fi or ethernet
  • Your internet service provider or ISP

Test the speed of your connection and see if it matches the average internet speed in Ruscombe with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Ruscombe Average Download Speed Ruscombe Average Upload Speed
87.87 Mbps 15.70 Mbps
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The internet connection type you have can affect the speed you get at your home in Ruscombe. An FTTP is the fastest internet connection available in the UK however, at the time of writing, this is only available to 31.83% of homes in the UK.

ADSL internet connections are the slowest, but for some customers in remote areas it is the only means of connection that's available.

What to look for when choosing an internet provider in Ruscombe?

In 2022, the internet is about as important as any other utility, perhaps more important. Which means picking a reliable provider for your internet could feel daunting. Worry not, let's take a look at the top four points to think about when choosing an internet provider in Ruscombe.

Availability

The first thing you need to think about when choosing an internet provider in Ruscombe is the issue of availability. Whilst many homes in Ruscombe should be able to enjoy superfast' or fibre connections, customers who live in a rural location may have limited access to the type of connection.

However, new builds and properties that have been constructed in the last few years will likely have be able to get ultrafast FTTH since developers often install the latest networks when building new homes.

Type of connection

What are the different types of connection in Ruscombe?

  • Fibre broadband
    • This is fastest connection that's currently available in Ruscombe
    • Fibre broadband is split into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of more than 24 Mbps.
    • A Full Fibre broadband connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's provided via your phone line.
    • Slower speeds up to 24 Mbps.
    • Available to 99.9% of Ruscombe homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Only available with Virgin Media.
    • Restricted availability in some parts of Ruscombe.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Ruscombe.
    • Can be more expensive for heavy users without unlimited data.
    • Can tether to your smartphone without special equipment, although some of the mobile networks in the UK will not allow tethering.
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broadband connections options

Ruscombe broadband value for money

Ruscombe broadband bill

You also need to consider the price you pay for broadband in Ruscombe. It's easy to find a broadband provider that's offering a low priced offer especially for new customers, but the price can quickly increase. You should always look in the small print of the offer when you sign up for a internet connection in Ruscombe. Some providers will raise the price even before your contract has finished. We reported recently on the BT price hike that has affected millions of customers.

Ruscombe Broadband Reliability

The reliability of the broadband connection is in Ruscombe also needs consideration, with so many people that work from home either full-time or part-time, having a reliable internet connection to do your work is a priority.

Then in our freetime we're streaming movies or playing online games with friends which without a reliable broadband connection at your Ruscombe home is something to think about.

Ruscombe broadband technical support

Our final tip, the technical support for your Ruscombe internet connection is really important. Hopefully you shouldn't have to get in touch with your internet service provider, but if you ever do need to speak to them a provider with excellent customer service that can deal with your problem efficiently and quickly is a strong plus when making a decision for a broadband internet provider in Ruscombe.

Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Ruscombe have about broadband internet.

Broadband Frequently Asked Questions

What's the average broadband speed in Ruscombe?

The average internet speed in Ruscombe is:

Ruscombe Average Download Speed Ruscombe Average Upload Speed
87.87 Mbps 15.70 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green cabinets that you might have near your home in Ruscombe, it's then connected to your house via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Ruscombe property. That means it's the fastest and most reliable type of broadband fibre internet. At present, 31.83% of homes in the UK .

What speed internet is best for me?

That would depend on how you will use the internet. Take a look at this table for a general idea the kind of broadband speed you should choose for a broadband service in Ruscombe.

Frequent internet uses Recommended Broadband Download Speed Maximum of 2 devices
Maximum of 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
More than 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to talk to your connected devices. 2.4Ghz WiFi signals travel further, but has a slower speed. 5Ghz WiFi signals have a smaller radius, but your data will be transmitted faster.

What's the telephone dialling code of Ruscombe

Corded telephone area code Ruscombe

The landline area code, sometimes called the dialling code, for Ruscombe is 01806. If you call someone in Ruscombe, and you are not in the same area, you will need to add 01806 to the number you're calling.

How much does an 01806 Ruscombe call cost?

If you have a call plan with your landline or mobile tariff, the cost of the call should be included in that tariff. If you don't have an included calls tariff, you can expect to pay around 10p per minute, plus an additional call set-up charge.

If you don't know whether you have inclusive calls, you should ask your provider before you make the call so you don't find unexpected charges on your telephone bill.

How many different area codes are there in the UK? There's a total of 645 telephone area codes in the UK. They are a mix of three, four, or five digits long.

Electricity and Gas in Ruscombe

Residents of Ruscombe are free to choose their own supplier for gas and electricity, but regardless of the supplier they are billed by, the electricity and gas will always be maintained and supplied by the local network operator.

These network operators are officially called Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that connects your Ruscombe home to the electricity grid and gas networks.

Most of the time you will never need to ever contact the Ruscombe distribution network operator, but should you ever need to, you can quickly find out which DNO covers Ruscombe below.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Ruscombe

The electricity distribution network operator for Ruscombe is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email GE@ssen.co.uk
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Ruscombe

There are no power plants within a 10 mile radius of Ruscombe.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). In addition, a tiny amount was generated with other kinds of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations are scheduled for closure, by 2035 there will only one nuclear power plant still producing energy. However, new nuclear reactors are being planned such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable sources can include wind, solar, hydro, and biomass. This will conmtinue to rise as the UK aims to meet its net-zero targets.

Municipalities Near Ruscombe

If you've ever wondered which municipalities are nearby Ruscombe, in the below table you will find the closest five municipalities to Ruscombe.

Closest five municipalities to Ruscombe
Municipality Distance from Ruscombe
Hurst -
Charvil -
Woodley 2.97 miles
Winnersh 4.4 miles