Utilities in <u>Saltney

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Your Complete Guide to Utilities in Saltney

If you just moved and have some questions about Saltney? Our complete guide to utilities in Saltney will explain in detail everything you need to know about broadband, area codes, power generation and energy distributors, and Saltney water and sewerage. Keep reading to learn everything about utilities in Saltney.

About Saltney, Cheshire

Saltney CH4 has a population of 5,132 and is located in the county of Cheshire. Cheshire has a population of 931,347 people.

Who supplies my water in Saltney?

Saltney water utilities are supplied by Dee Valley Water. In the table below are the contact numbers for Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, and United Utilities:

How to get in touch with the water suppliers in Saltney

Ringing a contact number for Dee Valley Water, Dwr Cymru Welsh Water or Severn Trent is one of many options to discuss your Saltney water problems.

Dee Valley Water phone numbers

In the table below you will find the phone numbers for Dee Valley Water general enquiries and emergencies.

Dee Valley Water phone number Dee Valley Water Emergency phone number
0330 678 0679 0800 085 8033
Mon-Fri 8am-8pm, Sat 9am-3pm, Emergencies 24/7/365

Dwr Cymru Welsh Water phone numbers

In the table below you will find the phone numbers for Dwr Cymru Welsh Water general enquiries and emergencies.

Dwr Cymru Welsh Water phone number Dwr Cymru Welsh Water Emergency phone number
0800 052 0145 0800 052 0130
Mon-Fri 8am-6pm, Sat 9am-1pm, Emergencies 24/7/365
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Severn Trent phone numbers

In the table below you will find the phone numbers for Severn Trent general enquiries and emergencies.

Severn Trent phone number Severn Trent Emergency phone number
0345 750 0500 0800 783 4444
Mon-Fri 8am-8pm, Sat 9am-3pm, Bank Holidays 9am-5pm, Emergencies 24/7/365

United Utilities phone numbers

In the table below you will find the phone numbers for United Utilities general enquiries and emergencies.

United Utilities phone number United Utilities Emergency phone number
0345 672 2888 0345 672 3723
Mon-Fri 8am-8pm, Sat 8am-4pm, Emergencies 24/7/365

Ringing a contact number for Dee Valley Water is one of many options to discuss your Saltney water problems.

Write to Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent or United Utilities

You can also write to Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent or United Utilities, by composing a letter or sending an email. You can also send your request via the Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent or United Utilities website.

Dee Valley Water

If you would like to email Dee Valley Water, you must use the following email address:

Dee Valley Water Email Address
waterregulations@hafrendyfrdwy.co.uk

Dwr Cymru Welsh Water

If you prefer to send a letter to Dwr Cymru Welsh Water can do so by writing to the Dwr Cymru Welsh Water address below:

Dwr Cymru Welsh Water Address
PO Box 690
Cardiff
CF3 5WL

If you would like to email Dwr Cymru Welsh Water, you must use the following email address:

Dwr Cymru Welsh Water Email Address
company.secretary@dwrcymru.com

Severn Trent

If you prefer to send a letter to Severn Trent can do so by writing to the Severn Trent address below:

Severn Trent Address
PO Box 407
Darlington
DL1 9WD

If you would like to email Severn Trent, you must use the following email address:

Severn Trent Email Address
customercare@severntrent.co.uk

United Utilities

If you prefer to send a letter to United Utilities can do so by writing to the United Utilities address below:

United Utilities Address
United Utilities, PO Box 453
Warrington
WA55 1SE

Price of water in Saltney

Water bill in Saltney

Water rates in Saltney depend on whether your home has a water meter or not. It's easy to find out if your Saltney water rates are metered or not by looking at a recent water bill or by speaking to the supplier. Homes with metered Saltney water rates will have a meter number listed on their water bills.

Metered Customers in Saltney

Customers that have a water meter at their Saltney property will pay an annual charge that is fixed, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities. Whilst the variable charges are for the consumption at your Saltney home.

Unmetered Customers in Saltney

Customers who don't have a meter at their Saltney home will pay an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same no matter how much water you use at your Saltney home.

Water rates for unmetered customers in Saltney is based on the rateable value of your home. The rateable value calculation of your Saltney water rates will have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If your family is small, or you don't live with others, installing a water meter at your Saltney may save you money.

Customers with bigger families that use more water will probably not benefit by getting a water meter installed.

How much is the average water bill in Saltney?

The average water bill Saltney residents are charged can differ between suppliers in your area. In the table below, you will see how much each supplier charges:

Supplier Average Water Bill Per Month Average Annual Water Bill
Dee Valley Water - -
Dwr Cymru Welsh Water £15.17 £182
Severn Trent £16.58 £199
United Utilities £16.83 £202
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How do I pay my Saltney water bill?

First of all, you will need to register with Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities. After you register your details with Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Saltney bill. Whilst some customers would prefer to pay annually, other customers would prefer quarterly, monthly, or even weekly payments instead. As soon as you've set up your Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Saltney?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Saltney CH4, your water suppliers are Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent and United Utilities.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Saltney Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Saltney have about their water supply.

Frequently Asked Questions About Water in Saltney

Is tap water in Saltney safe to drink?

Yes! You can drink the tap water in Saltney. You can rest assured that Saltney water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Saltney water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Saltney water to make it drinkable.

Where does the water in Saltney come from?

There are three main sources of water that supply Saltney:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Saltney

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Saltney is less than 60ppm, this means the water in in Saltney is rated as soft water.

What does this mean?

The clean water supply to your home in Saltney contains just trace amounts of hard water minerals. soft water means your clothes should be softer after washing, and your appliances more efficient. It also means less limescale build-up in your home appliances meaning they should not break down as often.

Selectra recommends

You shouldn't need to use a water softener at your home in Saltney.

Saltney No Water

If you have no water in your Saltney home, you will first need to find out whether the problem is with your home plumbing or if the issue is within your neighbourhood in Saltney.

If there is no water at your Saltney home, is it only affecting cold water or hot water? If you don't have hot water but have cold water, the issue will be with your home plumbing and not a problem affecting Saltney.

If you don't have any cold water, not even a trickle, contact Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities for advice. If this is the case, you can try these tips:

  1. Check for updates on the "In Your Area" sections of the Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities website for any information explaining why you have no water.
  2. Have a look at the Twitter account for Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities, they often post incident updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Verify your stop tap and make sure it's open.

Saltney water leak or flooding

Saltney water problems could be anything from a burst water main or flooding, to a leak in your Saltney home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you notice a water leak or flooding outside your Saltney property, you need to do one of the following as quickly as you can:

  1. Contact Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities regardless if the problem relates to wastewater or clean water.
  2. If you have access to the internet, navigate to the "report a leak" area of the Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities website and fill in the form to report the problem.

Why does the water in Saltney taste strange?

If you detect a difference in smell or taste of your Saltney water this could be down to one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can affect it by infusing your Saltney water with an earthy taste or smell.
  3. Plumbing can be a contributing factor to the taste of your water, adding rubbery, salty, or metallic hints to Saltney water.

If you have any queries or worries about your water's smell, taste, or appearance, you can speak to Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities using the contact information above.

Internet in Saltney CH4

Saltneyinternet connected globe

The speed of your internet connection at your Saltney home depends on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Proximity of the local telephone exchange
  • Placement of your router
  • If you're using wi-fi or ethernet
  • Your internet service provider or ISP

Test your internet speed and see how it compares to the average broadband speed for Saltney with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Saltney Average Download Speed Saltney Average Upload Speed
80.95 Mbps 18.05 Mbps
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The internet connection type you have can affect your download and upload speed in Saltney. An FTTP is the best kind of broadband connection available in the UK however, at the time of writing, this is only available to 31.83% of UK households.

ADSL is the slowest type of connection, in some remote parts of the UK it is the only means of connection that's available.

What should you consider when choosing an internet provider in Saltney?

It's 2022, which means the internet is just as important as any other utility, maybe even more important. Which means picking a reliable provider for your internet can be unnerving. Don't worry, let's take a look at the top four points to think about when choosing an internet provider in Saltney.

Availability

The first thing you need to think about before choosing an internet provider in Saltney is the availability. The majority of homes in Saltney can take advantage of fibre or 'superfast' connections, customers who live in a rural location could face issues getting access to the fastest internet.

Although, homes that have been built in the last few years may already have access to ultrafast FTTH because property developers will often choose to install the latest networks when building new homes.

Type of connection

What kinds of internet connection are available in Saltney?

  • Fibre broadband
    • This is the fastest type of connection you can get in Saltney
    • There are two categories of fibre broadband connections, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of at least 24 Mbps.
    • A Full Fibre broadband connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through your traditional telephone line.
    • Limited download speed of up to 24 Mbps.
    • High availability with for 99.9% of Saltney homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Can only choose Virgin Media.
    • Limited availability in some parts of Saltney.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Saltney.
    • Can be more expensive for heavy users without unlimited data.
    • Can tether to your smartphone without special equipment, although some of the mobile networks in the UK will not allow tethering.
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broadband connections options

Saltney broadband price

Saltney broadband bill

You also need to consider the price you pay for broadband in Saltney. You will see many broadband providers are offering a cheap introductory offer for new customers, but the price can quickly increase. It's important to read the terms and conditions of the deal before you sign up to a internet service in Saltney. There are some providers that will increase the price you pay before your contract has finished. We reported recently on the BT price hike that has affected millions of customers.

Saltney Broadband Reliability

The reliability of the broadband connection is in Saltney also needs consideration, with many people working from home full-time or just a few days per week, having a reliable internet connection to keep up to date with work your work can be extremely important.

When we're relaxing we're streaming movies or playing online games with friends which without a reliable broadband connection at your Saltney home will be an important thing to consider.

Saltney broadband technical support

Finally, the customer service of your Saltney internet connection is of utmost importance. There's a good chance you will never need to get in touch with your internet service provider, but if you ever do need to speak to them a provider with excellent customer service that deals with your query in a fast and efficient manner is definitely something worth considering when you choose a broadband provider in Saltney.

Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Saltney have about broadband internet.

Broadband Internet FAQs

Is the internet fast in Saltney?

The average broadband speed in Saltney is:

Saltney Average Download Speed Saltney Average Upload Speed
80.95 Mbps 18.05 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green cabinets that you might have near your home in Saltney, from there it's connected to your home via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Saltney property. That makes it the most reliable and fastest fibre broadband. At the time of writing, 31.83% of UK home .

How fast internet should my internet be?

It really does depend on how you will use the internet. Take a look at this table for a general idea the kind of broadband speed you should take for a broadband service in Saltney.

Usual Internet habits Recommended Broadband Speed Maximum of 2 devices
Maximum of 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
3-5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to talk to your connected devices. 2.4Ghz WiFi signals travel further, but has a slower speed. 5Ghz WiFi signals have a smaller radius, but will transmit the data between devices at faster rates.

What's the landline area code in Saltney

Corded telephone area code Saltney

The landline area code, sometimes called the dialling code, for Saltney is 01806. If you're calling somebody in Saltney, and you are in a different area, you must add 01806 to the number you're calling.

How much does an 01806 Saltney call cost?

If you have a call plan with your landline or mobile, the cost of the call will probably be included as part of your tariff. If you don't have an included calls tariff, it should cost in the region of 10p per minute, plus a small call set-up charge.

If you don't know whether you have inclusive calls, you should ask your provider before making the call to avoid unexpected charges on your bill.

How many dialling codes does the UK have? There are 645 area codes in the UK incl. Northern Ireland. Area codes in the UK can be three, four, or five digits long.

Electricity and Gas in Saltney

People living in Saltney are able to choose their gas and electricity provider, but regardless of which supplier they choose, the electricity and gas will always be supplied and maintained by the regional network operator.

We call them Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that connects your Saltney home to the gas network and electricity grid.

Most of the time you won't need to speak to the Saltney distribution network operator, but should you ever need to, you can find the distribution network operator for Saltney right here.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Saltney

The electricity distribution network operator for Saltney is SP Energy Networks - Merseyside and North Wales. You can find the SP Energy Networks - Merseyside and North Wales contact details in the table below:

SP Energy Networks - Merseyside and North Wales Contact Information
General Enquiries 0330 101 0444
Emergencies 0800 001 5400
Email customercare@spenergynetworks.com
Website https://www.spenergynetworks.co.uk/
Address Customer Contact Team, SP Energy Networks, 3 Prenton Way
Prenton

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Saltney

There are no power plants within a 10 mile radius of Saltney.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). Furthermore, a tiny amount was generated with other kinds of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations begin to close, only one will still be generating energy 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable sources can include wind, solar, hydro, and biomass. This will conmtinue to rise as the UK aims to meet its net-zero targets.

Municipalities Near Saltney

You might be wondering which municipalities are close to Saltney, in the below table you will find the closest five municipalities to Saltney.