Utilities in <u>Sandhurst

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Your Complete Guide to Utilities in Sandhurst

If you've moved and have questions about Sandhurst? Our complete guide to utilities in Sandhurst will help you to find out everything about broadband, area codes, power generation and energy distributors, and Sandhurst water and sewerage. Keep reading to learn everything about utilities in Sandhurst.

About Sandhurst, Berkshire

Sandhurst GU47 has a population of 20,495 and is located in the county of Berkshire. Berkshire has a population of 915,157 people.

Who supplies my water in Sandhurst?

Sandhurst water services are provided by South East Water. Below are the main phone numbers for South East Water:

How to reach your water provider in Sandhurst

Speaking to an advisor at South East Water is just one method of contact to discuss your Sandhurst water account.

Below, you can find the principal telephone numbers for South East Water general enquiries and emergencies.

South East Water telephone number South East Water Emergency telephone number
0333 000 0001 0333 000 0365
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365
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Write to South East Water

Additionally, you can communicate with South East Water, by composing a letter or sending an email. You can also send your request via the South East Water website.

Customer that want to post a letter to South East Water can do so by writing to the South East Water address below:

South East Water Address
Rocfort Road
Snodland, Kent
ME6 5AH

Water rates in Sandhurst

Water bill in Sandhurst

Water rates in Sandhurst will vary depending on if your home has a water meter or not. You can easily find out whether your Sandhurst water rates are metered or unmetered rates by checking your water bill or by getting in touch with the supplier. Homes with metered Sandhurst water rates will have a meter number listed on their water bills.

Metered Customers in Sandhurst

Customers who have a water meter installed at their Sandhurst house will pay an annual fixed charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of South East Water. Whilst the variable charges are for the consumption at your Sandhurst home.

Unmetered Customers in Sandhurst

Customers who don't have a meter at their Sandhurst home will pay an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount regardless of the amount of water you use at your Sandhurst home.

The rate unmetered customers pay for water in Sandhurst is based on the rateable value of your home. The rateable value part of your Sandhurst water rates will have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If your family is small, or you don't live with others, getting a water meter for your Sandhurst could be cheaper.

Customers with large households are unlikely to see any savings by installing a water meter.

How much is the average water bill in Sandhurst?

The average water bill Sandhurst residents are being charged is £18.42 per month, which is £221 annually.

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How do I pay my Sandhurst water bill?

First, you must sign up and register with South East Water. After you've registered with South East Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Sandhurst bill. Whilst some customers prefer to make a single annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. After you've set up your South East Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Sandhurst?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Sandhurst GU47, your water supplier is South East Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Sandhurst Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Sandhurst have about their water supply.

Frequently Asked Questions About Water in Sandhurst

Is water from the tap in Sandhurst safe to drink?

Yes! It's safe to drink the tap water in Sandhurst. You can rest assured that Sandhurst water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Sandhurst water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Sandhurst water to make it drinkable.

Where does the water in Sandhurst come from?

There are three main sources of water that supply Sandhurst:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Sandhurst

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Sandhurst is less than 200ppm, that means the water hardness in Sandhurst is rated as medium water.

What does this mean?

The water being supplied to your home in Sandhurst higher than. medium water means your home appliances are less effective and may increase your bills, your soap and shampoo will also be less effective. There may also be more limescale in your appliances and the taste of your tap water may be affected.

Selectra recommends

We recommend adding a softening agent to the water in Sandhurst.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Sandhurst No Water

If you don't have any running water in your Sandhurst home, you need to find out if the issue is to do with your home plumbing or if the problem is an outage affecting Sandhurst.

If there is no water at your Sandhurst home, do you only have no cold water or no hot water? If you still have cold water but no hot water, the problem will be with the plumbing at your home and not a problem affecting Sandhurst.

If your home has no cold water, not even a trickle, contact South East Water for help. In this case you should try the following tips:

  1. Check the "In Your Area" sections of the South East Water website for any information explaining why you have no water.
  2. Have a look at the Twitter account for South East Water, they often post incident updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Check that your stop tap is open.

Sandhurst water leak or flooding

Sandhurst water problems might include anything from a burst water main or flooding, to a leak in your Sandhurst home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Sandhurst property, you must do one of the following as soon as possible:

  1. Call South East Water regardless if the problem relates to wastewater or clean water.
  2. If you can go on the internet at your current location, go to the "report a leak" section of the South East Water website and fill out the online form.

Why does the water in Sandhurst taste strange?

If you find the taste or smell is different with your Sandhurst water this could be down to one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can affect it by infusing your Sandhurst water with an earthy smell or taste.
  3. Plumbing can also contribute to the taste of your household water, adding rubbery, salty, or metallic hints to Sandhurst water.

If you have any queries or worries about your water's smell, taste, or appearance, you can speak to South East Water on the contact details above.

Broadband in Sandhurst GU47

Sandhurstinternet connected globe

The broadband speed you get at your Sandhurst home depends on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Proximity of the local telephone exchange
  • Where you've placed your router
  • If you are connected with ethernet or wi-fi
  • Your broadband provider

Test the speed of your connection and see if it matches the average internet speed in Sandhurst with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Sandhurst Average Download Speed Sandhurst Average Upload Speed
89.00 Mbps 19.50 Mbps
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The way you choose to connect to the internet can have an effect on the speed you get in Sandhurst. An FTTP is currently the fastest broadband connection you can get in the UK however, at the time of writing, this is only available to 31.83% of households in the UK.

The slowest way to access the internet is ADSL, in parts of the UK that are more remote this type of connection is the only one that's available.

What to look for when picking a broadband provider in Sandhurst?

In 2022, the internet is about as important as any other utility, some people might consider it the most important. So picking the right internet provider can be unnerving. Don't worry, we've listed the four important points that you should consider when picking a broadband provider in Sandhurst.

Availability

The first thing to consider when picking a broadband provider in Sandhurst is what's available. Whilst many homes in Sandhurst should have access to superfast' or fibre connections, those living in rural homes may have trouble getting fast broadband.

However, new builds and properties that have been constructed in the last few years may already have access to ultrafast FTTH because property developers will often choose to install the latest networks when building new homes.

Type of connection

What are the different types of connection in Sandhurst?

  • Fibre broadband
    • This is the fastest available internet connection in Sandhurst
    • Fibre broadband is split into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of at least 24 Mbps.
    • A Full Fibre connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through a standard telephone line.
    • Slower speeds up to 24 Mbps.
    • Available to 99.9% of Sandhurst homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Limited availability in some parts of Sandhurst.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Sandhurst.
    • Might work out more expensive without an unlimited data plan.
    • No special equipment required by tethering to your smartphone, although some of the mobile networks in the UK will not allow tethering.
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broadband connections options

Sandhurst broadband price

Sandhurst broadband bill

You also need to consider the monthly cost of broadband in Sandhurst. There are many providers offering a low cost deal for new customers, but the price can quickly increase. You should always look in the small print of the offer when you sign up for a internet connection in Sandhurst. There are some providers that will increase the price you pay before your contract has finished. In the news recently, there was a BT price hike which affects millions of BT customers.

Sandhurst Broadband Reliability

How reliable the broadband is in Sandhurst must also be considered, with many of us working from home on a part-time or full-time basis, having a reliable internet connection to stay in touch with work is really important.

The times when we're not working we're playing online games with friends or streaming movies and TV shows which without a reliable broadband connection at your Sandhurst home is something to think about.

Sandhurst broadband customer service

Our final tip, the customer support of your Sandhurst broadband internet is of utmost importance. There's a good chance you will never need to contact the internet service provider you choose, but should the need to contact them arises then having solid customer service that can deal with your problem quickly and efficiently is a strong plus when selecting an internet provider in Sandhurst.

Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Sandhurst have about their internet connection.

Broadband FAQs

What's the average broadband speed in Sandhurst?

The average broadband speed in Sandhurst is:

Sandhurst Average Download Speed Sandhurst Average Upload Speed
89.00 Mbps 19.50 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green boxes on your street in Sandhurst, from there it's connected to your home through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Sandhurst property. This means it's very fast and extremely reliable. At present, 31.83% of homes in the UK .

How fast internet should my internet be?

It really does depend on how you will use the internet. Check out the table below to find out the kind of broadband speed you should take for a broadband service in Sandhurst.

Main internet uses Recommended Download Speed Maximum of 2 devices
Maximum of 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
More than 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to transmit data to connected devices. 2.4Ghz WiFi travels across longer distances, but does so at slower speeds. 5Ghz WiFi signals don't have as much range, but are able to transmit your data at faster speeds.

What's the telephone area code for Sandhurst

Corded telephone area code Sandhurst

The landline area code, sometimes called the dialling code, for Sandhurst is 01344. When making a call to someone in Sandhurst, and you're located in a different region, you should add 01344 to the number you'd like to call.

How much does an 01344 Sandhurst call cost?

If you have a call plan with your landline or mobile tariff, then the call cost should be included with your tariff. If calls are not included with your tariff, it should cost in the region of 10p per minute, plus a small call set-up charge.

If you are uncertain whether you have calls included in your tariff, please check with your provider before you make the call to avoid additional charges on your next phone bill.

How many different area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. They are a mix of three, four, or five digits long.

Gas and Electricity Supply in Sandhurst

Residents in Sandhurst are free to choose their gas and electricity provider, but regardless of which supplier they choose, the electricity and gas will always be maintained and supplied by the network operator for the region.

These network operators are officially called Distribution Network operators (DNOs) and these are the companies that own and operates the infrastructure that connect your Sandhurst home to the gas network and electricity grid.

In many cases you won't need to contact the Sandhurst distribution network operator, but should you ever need to, you can easily find out which DNO is responsible for Sandhurst below.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Sandhurst

The electricity distribution network operator for Sandhurst is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email GE@ssen.co.uk
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Sandhurst

There are no power plants within a 10 mile radius of Sandhurst.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). Furthermore, a tiny amount was generated with fossil fuels from other sources (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations are scheduled for closure, by 2035 there will only one nuclear power plant still producing energy. However, new nuclear reactors are being planned such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable fuel sources include solar, wind, hydro, and biomass. We can expect to see this continue increasing as the UK is focussed on meeting its net-zero targets.

Municipalities Close By Sandhurst

You might be wondering which municipalities are close to Sandhurst, we've found the five closest municipalities to Sandhurst.

Closest five municipalities to Sandhurst
Municipality Distance from Sandhurst
Owlsmoor 0.01 miles
Crowthorne 1.11 miles
Darby Green 1.52 miles