Utilities in <u>Sandown

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Your Complete Guide to Utilities in Sandown

If you've moved and have questions about Sandown? Our utilities guide to Sandown is going to provide you with everything there is to know about broadband, area codes, power generation and energy distributors, and Sandown water and sewerage. Keep reading to learn everything about utilities in Sandown.

About Sandown, Isle of Wight

Sandown PO36 has a population of 11,868 and is located in the county of Isle of Wight. Isle of Wight has a population of 141,606 people.

Who supplies my water in Sandown?

Sandown water utilities are supplied by Southern Water. Here are the main contact numbers for Southern Water:

How to reach your water provider in Sandown

Calling a phone number for Southern Water is just one method of contact to deal with your Sandown water issues.

Below, you can find the principal telephone numbers for Southern Water general enquiries and emergencies.

Southern Water contact number Southern Water Emergency contact number
0330 303 0277 0800 820 999
Mon to Fri 8am-7pm, Sat 8am-2:30pm, Emergencies 24/7/365
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Write to Southern Water

Additionally, you can communicate with Southern Water, either by email or with a letter in the post. You can also submit your request on the Southern Water website.

If you prefer to write a letter to Southern Water can do so by writing to the Southern Water address below:

Southern Water Address
PO Box 564
Darlington
DL1 9ZG

If you would like to email Southern Water, you should use the following email address:

Southern Water Email Address
customeraccounts@southernwater.co.uk

Price of water in Sandown

Water bill in Sandown

Water rates in Sandown depend on whether your home has a water meter or not. You can easily check if your Sandown water rates are metered or not by checking your water bill or by getting in touch with the supplier. Homes with metered Sandown water rates will have a meter number listed on their water bills.

Metered Customers in Sandown

Customers who have a water meter installed at their Sandown property will pay an annual charge that is fixed, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Southern Water. Whilst the variable charges cover the consumption at your Sandown home.

Unmetered Customers in Sandown

Customers without a meter at their Sandown home will pay an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same regardless of how much water consumed at your Sandown home.

Water rates for unmetered customers in Sandown is going to be based on the rateable value of your home. The rateable value part of your Sandown water rates will have been determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If your family is small, or you don't live with others, installing a water meter at your Sandown could be cheaper.

Customers with bigger families that use more water will probably not benefit by installing a water meter.

How much is the average water bill in Sandown?

The average water bill Sandown residents are being charged is £14.25 each month, that's £171 per year.

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How do I pay my Sandown water bill?

First of all, you will need to register with Southern Water. After you register your details with Southern Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Sandown bill. Whilst some customers would prefer to pay annually, other customers might like to set up quarterly, monthly, or even weekly payments instead. After you've set up your Southern Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Sandown?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Sandown PO36, your water supplier is Southern Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Sandown Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Sandown have about their water supply.

Frequently Asked Questions About Water in Sandown

Is water from the tap in Sandown safe to drink?

Yes! You can drink the tap water in Sandown. You can rest assured that Sandown water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Sandown water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Sandown water to make it drinkable.

Where does the water in Sandown come from?

There are three main sources of water that supply Sandown:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Sandown

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Sandown is over 276ppm, that means the water hardness in Sandown is rated as very hard water.

What does this mean?

The water supply to your home in Sandown contains an elevated level of hard water minerals. very hard water means your home appliances are less effective and may increase your bills, your soap and shampoo will also be less effective. There may also be more limescale in your appliances and your tap water taste may be affected.

Selectra recommends

You should add a water softener to the water in Sandown.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Sandown No Water

If you have no water in your Sandown home, you need to find out if the issue is to do with your home plumbing or if the issue is within your neighbourhood in Sandown.

If there is no water at your Sandown home, is it only affecting cold water or hot water? If the problem is only affecting your hot water, the issue is probably going to be with your home plumbing and not a problem affecting Sandown.

If your home has no cold water, not even a trickle, contact Southern Water for help. If this is the case, you can try these tips:

  1. Check the "In Your Area" sections of the Southern Water website for any information explaining the reason your home has no water.
  2. Check the Twitter account of Southern Water, they often post incident updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Make sure your stop tap is in the open position.

Sandown water leak or flooding

Sandown water problems could be anything from a leak, a burst water main, or flooding in your Sandown home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Sandown property, you should try to do one of the following as long as it's safe to do so:

  1. Call Southern Water regardless if the problem relates to wastewater or clean water.
  2. If you have access to the internet, go to the "report a leak" section of the Southern Water website and fill in the form to report the problem.

Why does the water in Sandown taste strange?

If you find the taste or smell is different with your Sandown water this could be because of one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can infuse the Sandown water with a somewhat earthy aroma or taste.
  3. Plumbing can also contribute to the taste of your household water, adding rubbery, salty, or metallic hints to Sandown water.

If you have questions about your water's taste, smell, or appearance, you should not hesitate to reach Southern Water on the contact details above.

Internet in Sandown PO36

Sandowninternet connected globe

The speed of your internet connection at your Sandown home is dependant upon several factors such as:

  • Availability of fibre
  • How far from the telephone exchange you are
  • Where you've placed your router
  • If you're using wi-fi or ethernet
  • Your internet service provider or ISP

Test your internet speed and see how it compares to the average connection speed for Sandown with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Sandown Average Download Speed Sandown Average Upload Speed
37.80 Mbps 16.20 Mbps
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The internet connection type you have can affect the speed you get at your home in Sandown. An FTTP is the fastest internet connection available in the UK and is available to 31.83% of households in the UK.

ADSL internet connections are the slowest, but for some customers in remote areas this type of connection is the only one available.

Things to consider when searching for a broadband provider in Sandown?

In 2022, the internet is about as important as any other utility, some people might consider it the most important. So picking the right internet provider might seem daunting at first. Worry not, we've covered four main points to think about when searching for a broadband provider in Sandown.

Availability

The first thing to consider before searching for a broadband provider in Sandown is the availability. Most homes in Sandown should be able to enjoy superfast' or fibre connections, those living in rural homes could face issues getting access to the fastest internet.

However, new builds and properties that have been constructed in the last few years will likely have be able to get ultrafast FTTH as developers often tend to install the latest networks when building new homes.

Type of connection

How can I connect to the internet in Sandown?

  • Fibre broadband
    • This is fastest connection that's currently available in Sandown
    • There are two categories of fibre broadband connections, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of at least 24 Mbps.
    • A Full Fibre broadband internet connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through your traditional telephone line.
    • Slower speeds up to 24 Mbps.
    • High availability with for 99.9% of Sandown homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Restricted availability in some parts of Sandown.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Sandown.
    • Could prove more expensive unless you have an unlimited data tariff.
    • No special equipment required by tethering to your smartphone, although some of the mobile networks in the UK will not allow tethering.
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Sandown broadband value for money

Sandown broadband bill

You should also think about the monthly cost of broadband in Sandown. You will see many broadband providers are offering a cheap introductory offer for new customers, but the price is often for a limited period. It's important to read the terms and conditions of the deal before you commit to a internet connection in Sandown. Some providers will raise the price even whilst you're in contract. In the news recently, there was a BT price hike that has affected millions of customers.

Sandown Broadband Reliability

The reliability of the broadband connection is in Sandown also needs consideration, with so many people that work from home either full-time or part-time, knowing you have a reliable broadband connection to stay in touch with work is a priority.

Then in our freetime we're playing online games with friends or streaming movies and TV shows meaning without an internet connection that's reliable at your Sandown home is going to be important.

Sandown broadband customer support

Our final tip, the customer support of your Sandown broadband internet is extremely important. Hopefully you shouldn't have to contact your broadband provider, but if you ever do need to speak to them then having solid customer service that deals with your query in a fast and efficient manner should be considered when making a decision for a broadband internet provider in Sandown.

Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Sandown have about their internet connection.

Broadband Internet FAQs

What's the average broadband speed in Sandown?

The average internet speed in Sandown is:

Sandown Average Download Speed Sandown Average Upload Speed
37.80 Mbps 16.20 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green boxes on your street in Sandown, from there it's connected to your home through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Sandown property. That makes it the most reliable and fastest fibre broadband. At present, 31.83% of UK home .

What broadband speed do I need?

That would depend on what kind of internet user you are. Have a look at the following table to find out the kind of broadband speed you should choose when getting connected in Sandown.

Usual Internet habits Recommended Broadband Speed 2 devices or less
2 devices or less Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
3-5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit data to connected devices. 2.4Ghz WiFi signals travel further, but has a slower speed. 5Ghz WiFi signals have a smaller radius, but your data will be transmitted faster.

What's the telephone dialling code of Sandown

Corded telephone area code Sandown

The telephone area code, sometimes called the landline dialling code, for Sandown is 01806. When making a call to someone in Sandown, and you are not in the same area, you will need to add 01806 to the number you'd like to call.

How much does an 01806 Sandown call cost?

If you have calls included with your mobile or landline tariff, the phone call should be included with your tariff. If calls are not included with your tariff, the cost of the call will be about 10p per minute, plus an additional call set-up charge.

If you are unsure whether you have inclusive calls, please check with your provider before making the call to avoid unexpected charges on your bill.

How many telephone area codes are there in the UK? There's a total of 645 telephone area codes in the UK. They are a mix of three, four, or five digits long.

Gas and Electricity Supply in Sandown

People living in Sandown are free to choose their own supplier for gas and electricity, but whichever supplier they are with, the electricity and gas will always be distributed and taken care of by the local network operator.

We call them Distribution Network operators (DNOs) and it is these companies that own and operates the infrastructure that connect your Sandown home to the gas network and electricity grid.

More often than not you won't need to contact the Sandown distribution network operator, but should you ever need to, you can find the distribution network operator for Sandown below.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Sandown

The electricity distribution network operator for Sandown is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email GE@ssen.co.uk
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Sandown

There are no power plants within a 10 mile radius of Sandown.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). In addition, a small percentage was produced from fossil fuels from other sources (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations begin to close, only one will still be generating energy 2035. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel sources include wind, solar, hydro, and biomass. This will conmtinue to rise as the UK aims to meet its net-zero targets.

Municipalities Close By Sandown

Perhaps you're wondering which towns and cities are nearby Sandown, in the table below you can see the closest five municipalities to Sandown.

Closest five municipalities to Sandown
Municipality Distance from Sandown
Whitecliff Bay 2.36 miles
Seaview 2.92 miles
Ryde 3.21 miles
Shanklin 4.19 miles
Hardway 7.61 miles