Utilities in <u>Saxmundham

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A Complete Guide to Utilities in Saxmundham

Are you moving and want to know more about Saxmundham? Our comprehensive utilities guide to Saxmundham will help you to find out everything you need to know about broadband, area codes, power generation and energy distributors, and Saxmundham water and sewerage. Keep reading to learn everything about utilities in Saxmundham.

About Saxmundham, Suffolk

Saxmundham IP17 has a population of 3,644 and is located in the county of Suffolk. Suffolk has a population of 760,472 people.

Who supplies my water in Saxmundham?

Saxmundham water services are provided by Anglian Water. Below are the main phone numbers for Anglian Water, and Essex & Suffolk Water:

Getting in touch with your water suppliers for Saxmundham

Ringing a contact number for Anglian Water or Essex & Suffolk Water is one of many contact methods to talk about your Saxmundham water account.

Anglian Water contact numbers

Below, you can find the principal contact numbers for Anglian Water general enquiries and emergencies.

Anglian Water phone number Anglian Water Emergency phone number
0345 791 9155 0345 714 5145
Mon to Fri 8am-8pm,Sat 8am-4pm, Sun 10am-4pm,Bank holidays 10am-4pm, Emergencies 24/7/365
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Essex & Suffolk Water contact numbers

Below, you can find the principal contact numbers for Essex & Suffolk Water general enquiries and emergencies.

Essex & Suffolk Water phone number Essex & Suffolk Water Emergency phone number
0345 782 0111 0800 526 337
Mon-Fri 8am-7pm, Sat 8am to 1pm, Emergencies 24/7/365

Write to Anglian Water or Essex & Suffolk Water

You can also write to Anglian Water or Essex & Suffolk Water, by composing a letter or sending an email. You can even send your message through the Anglian Water or Essex & Suffolk Water website.

Anglian Water

If you prefer to write a letter to Anglian Water can do so by writing to the Anglian Water address below:

Anglian Water Address
PO Box 4994
Lancing
BN11 9AL

If you want to email Anglian Water, you must use the following email address:

Anglian Water Email Address
anglianwatercustomerservices@anglianwater.co.uk

Essex & Suffolk Water

If you prefer to write a letter to Essex & Suffolk Water can do so by writing to the Essex & Suffolk Water address below:

Essex & Suffolk Water Address
Northumbrian Water Ltd, Northumbria House, Abbey Road
DH1 5FJ
Durham

If you want to email Essex & Suffolk Water, you must use the following email address:

Essex & Suffolk Water Email Address
webcustaccs@eswater.co.uk

Water rates in Saxmundham

Water bill in Saxmundham

Water rates in Saxmundham depend on whether your home has a water meter or not. You can easily find out whether your Saxmundham water rates are metered or not by checking your water bill or by getting in touch with the supplier. Homes with metered Saxmundham water rates will have a meter number listed on their water bills.

Metered Customers in Saxmundham

Customers who have a water meter installed at their Saxmundham property will pay an annual charge that is fixed, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Anglian Water or Essex & Suffolk Water. While the variable charges cover the usage at your Saxmundham home.

Unmetered Customers in Saxmundham

Customers who don't have a meter at their Saxmundham home will pay an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount regardless of how much water consumed at your Saxmundham home.

Water rates for unmetered customers in Saxmundham is going to be based on the rateable value of your home. The rateable value part of your Saxmundham water rates will have been determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If your family is small, or you don't live with others, installing a water meter at your Saxmundham may save you money.

Customers with big families are probably not going to save money by installing a water meter.

How much is the average water bill in Saxmundham?

The average water bill Saxmundham residents are charged can differ between suppliers in your area. The table below shows the average water bill by supplier:

Supplier Average Water Bill Monthly Average Water Bill Annually
Anglian Water £16.83 £202
Essex & Suffolk Water £20.50 £246
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How do I pay my Saxmundham water bill?

First, you must sign up and register with Anglian Water or Essex & Suffolk Water. Once you've registered an account with Anglian Water or Essex & Suffolk Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Saxmundham bill. Whilst some customers would prefer to pay annually, other customers might want to settle for quarterly, monthly, or even weekly payments instead. After you've set up your Anglian Water or Essex & Suffolk Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Saxmundham?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Saxmundham IP17, your water suppliers are Anglian Water and Essex & Suffolk Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Saxmundham Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Saxmundham have about their water supply.

Frequently Asked Questions About Water in Saxmundham

Is the tap water in Saxmundham safe to drink?

Yes! You can drink the tap water in Saxmundham. You can rest assured that Saxmundham water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Saxmundham water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Saxmundham water to make it drinkable.

Where does the water in Saxmundham come from?

There are three main sources of water that supply Saxmundham:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Saxmundham

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Saxmundham is over 201ppm, that means the water hardness in Saxmundham is rated as hard water.

What does this mean?

The water being supplied to your home in Saxmundham contains a higher amount of hard water minerals. hard water means your home appliances are less effective and may increase your bills, your soap and shampoo will also be less effective. You might also notice more limescale build-up in your appliances and the taste of your tap water may be affected.

Selectra recommends

Adding a softener to the water is recommended in Saxmundham.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Saxmundham No Water

If you don't have any running water in your Saxmundham home, you will first need to find out whether the problem is with your home plumbing or if the problem is an outage affecting Saxmundham.

If there is no water at your Saxmundham home, is it only affecting cold water or hot water? If you still have cold water but no hot water, the issue is probably going to be with your home plumbing and not a problem affecting Saxmundham.

If your home has no cold water, not even a trickle, contact Anglian Water or Essex & Suffolk Water for help. If this is the case, you can try these tips:

  1. Check the "In Your Area" sections of the Anglian Water or Essex & Suffolk Water website for any explanations as to why you have no water.
  2. Have a look at the Twitter account for Anglian Water or Essex & Suffolk Water, they often post incident updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Make sure your stop tap is in the open position.

Saxmundham water leak or flooding

Saxmundham water problems could be anything from a leak, a burst water main, or flooding in your Saxmundham home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Saxmundham property, you should try to do one of the following as long as it's safe to do so:

  1. Ring Anglian Water or Essex & Suffolk Water regardless if the problem relates to wastewater or clean water.
  2. If you have access to the internet, navigate to the "report a leak" area of the Anglian Water or Essex & Suffolk Water website and complete the online form to report the issue.

Why does the water in Saxmundham taste strange?

If you find the taste or smell is different with your Saxmundham water this could be because of one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can infuse the Saxmundham water with an earthy smell or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding rubbery, salty, or metallic hints to Saxmundham water.

If you are unsure about your water's appearance, smell, or taste, you should not hesitate to reach Anglian Water or Essex & Suffolk Water on the contact details above.

Broadband in Saxmundham IP17

Saxmundhaminternet connected globe

The speed of your broadband connection at your Saxmundham home is dependant upon several factors such as:

  • Fibre availability
  • Proximity of the local telephone exchange
  • Location of the router in your home
  • If you're using wi-fi or ethernet
  • Your internet service provider or ISP

Test how fast your internet is and see how it compares to the average internet speed in Saxmundham with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Saxmundham Average Download Speed Saxmundham Average Upload Speed
50.45 Mbps 11.55 Mbps
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The way you choose to connect to the internet can affect your download and upload speed in Saxmundham. An FTTP is currently the fastest broadband connection you can get in the UK at the time of writing, this has been rolled out to 31.83% of households in the UK.

The slowest way to access the internet is ADSL, in some remote parts of the UK it's the only type of internet connection currently available.

What to look for when choosing an internet provider in Saxmundham?

These days, the internet is as important as other essential utilities, some people might consider it the most important. Which means picking a reliable provider for your internet can be unnerving. To ease the pressure, we've covered four main points that you should consider when choosing an internet provider in Saxmundham.

Availability

The first thing you need to think about when choosing an internet provider in Saxmundham is the availability. Whilst many homes in Saxmundham should be able to enjoy superfast' or fibre connections, those living in rural homes could face issues getting access to the fastest internet.

However, new builds and properties that have been constructed in the last few years should be able to enjoy access to the FTTH because property developers will often choose to install the latest networks when building new homes.

Type of connection

What are the different types of connection in Saxmundham?

  • Fibre broadband
    • This is fastest connection that's currently available in Saxmundham
    • There are two categories of fibre broadband connections, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of at least 24 Mbps.
    • A Full Fibre broadband internet connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through your traditional telephone line.
    • Limited download speed of up to 24 Mbps.
    • Available to the majority of Saxmundham homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Availability can be limited in some parts of Saxmundham.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Saxmundham.
    • Might work out more expensive without an unlimited data plan.
    • Can tether to your smartphone without special equipment, although some of the mobile networks in the UK will not allow tethering.
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broadband connections options

Saxmundham broadband cost

Saxmundham broadband bill

You should also think about the monthly cost of broadband in Saxmundham. There are many providers offering a low priced offer especially for new customers, but the price is often for a limited period. We recommend you double check the terms and conditions of the deal when you sign up for a internet connection in Saxmundham. Some providers may even increase the price before your contract has finished. For example, recently there was a BT price hike that has affected millions of customers.

Saxmundham Broadband Reliability

The reliability of the broadband connection is in Saxmundham must also be considered, with many people working from home on a part-time or full-time basis, we need to have a reliable internet connection to stay in touch with work is really important.

When we're relaxing we're watching movies online or gaming online that without a reliable internet connection for your Saxmundham home is something to think about.

Saxmundham broadband technical support

Lastly, the customer support of your Saxmundham internet connection is of utmost importance. You might never need to contact your broadband provider, but should the need to contact them arises a provider with excellent customer service that can deal with your problem in a fast and efficient manner is a strong plus when making a decision for a broadband internet provider in Saxmundham.

Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Saxmundham have about their internet connection.

Broadband Internet FAQs

What's the average broadband speed in Saxmundham?

The average speed of broadband in Saxmundham is:

Saxmundham Average Download Speed Saxmundham Average Upload Speed
50.45 Mbps 11.55 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green boxes on your street in Saxmundham, from there it's connected to your home through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Saxmundham property. That makes it the most reliable and fastest fibre broadband. At the time of writing, 31.83% of houses in the UK .

What broadband speed do I need?

That will be dependant on what kind of internet user you are. Check out the table below for a general idea the kind of broadband speed you should pick when getting connected in Saxmundham.

Main internet uses Recommended Broadband Download Speed 2 devices or less
2 devices or less Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
3-5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
More than 5 devices All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to transmit the data between your devices. 2.4Ghz WiFi signals travel further, but has a slower speed. 5Ghz WiFi signals don't have as much range, but will transmit the data between devices at faster rates.

What's the telephone area code for Saxmundham

Corded telephone area code Saxmundham

The telephone dialling code, sometimes called the area code, for Saxmundham is 01728. When making a call to someone in Saxmundham, and you're located in a different region, you must add 01728 before the number you're trying to call.

How much does an 01728 Saxmundham call cost?

If calls are included with your landline or mobile tariff, the cost of the call is likely to be included with your tariff. If you don't have an included calls tariff, it should cost in the region of 10p per minute, plus the call set-up charge.

If you are unsure whether you have calls included in your tariff, you should ask your provider before you make the call to avoid unexpected charges on your bill.

How many different area codes are there in the UK? There's a total of 645 telephone area codes in the UK. They are a mix of three, four, or five digits long.

Gas and Electricity Supply in Saxmundham

People living in Saxmundham are free to choose their gas and electricity supplier, but regardless of which supplier they choose, the electricity and gas will always be maintained and supplied by the local network operator.

We call them Distribution Network operators (DNOs) and it is these companies that own and operates the infrastructure that connect your Saxmundham home to the gas network and electricity grid.

More often than not you will never need to ever contact the Saxmundham distribution network operator, but should you ever need to, you can find the distribution network operator for Saxmundham right here.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Saxmundham

The electricity distribution network operator for Saxmundham is UK Power Networks - Eastern England. You can find the UK Power Networks - Eastern England contact details in the table below:

UK Power Networks - Eastern England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email care@ukpowernetworks.co.uk
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
London

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Saxmundham

There are no power plants within a 10 mile radius of Saxmundham.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). Additionally, a small percentage was produced from fossil fuels from other sources (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, in the next few years we can expect this to reduce as nuclear power stations in the UK’s begin to close, only one will still be generating energy 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable fuel is generated from souces such as wind, solar, hydro, and biomass. This will conmtinue to rise as the UK is focussed on meeting its net-zero targets.

Municipalities Near Saxmundham

You might be wondering which municipalities are within reach of Saxmundham, in the table below you can see the five closest municipalities to Saxmundham.

Closest five municipalities to Saxmundham
Municipality Distance from Saxmundham
Thorpeness 8.2 miles
Leiston 8.2 miles
Aldringham 8.2 miles
Eastbridge 8.2 miles
Theberton 8.2 miles