Your Complete Guide to Utilities in Shalford

If you just moved and have some questions about Shalford? Our utilities guide to Shalford will help you to find out everything about broadband, area codes, power generation and energy distributors, and Shalford water and sewerage. Keep reading to learn everything about utilities in Shalford.

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About Shalford, Surrey

Shalford GU4 has a population of 4,142 and is located in the county of Surrey. Surrey has a population of 518,467 people.

Who supplies my water in Shalford?

Shalford water utilities are supplied by Affinity Water. In the table below are the contact numbers for Affinity Water, South East Water, and Thames Water:

How to get in touch with the water suppliers in Shalford

Speaking to an advisor at Affinity Water, South East Water or Thames Water is one of many options to deal with your Shalford water account.

Affinity Water telephone numbers

In the table below you will find the telephone numbers for Affinity Water general enquiries and emergencies.

Affinity Water telephone number Affinity Water Emergency telephone number
0345 357 2401 0345 357 2407
Mon-Fri 8am-6pm, Sat 8am-2pm, Emergencies 24/7/365

South East Water telephone numbers

In the table below you will find the telephone numbers for South East Water general enquiries and emergencies.

South East Water telephone number South East Water Emergency telephone number
0333 000 0001 0333 000 0365
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365

Thames Water telephone numbers

In the table below you will find the telephone numbers for Thames Water general enquiries and emergencies.

Thames Water telephone number Thames Water Emergency telephone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Speaking to an advisor at Affinity Water, South East Water, Thames Water, or is one of many options to deal with your Shalford water account.

Write to Affinity Water, South East Water or Thames Water

You can also write to Affinity Water, South East Water or Thames Water, by composing a letter or sending an email. You can also send your request via the Affinity Water, South East Water or Thames Water website.

Affinity Water

If you prefer to write a letter to Affinity Water can do so by writing to the Affinity Water address below:

Affinity Water Address
Tamblin Way
Hatfield, Hertfordshire
AL10 9EZ

South East Water

If you prefer to write a letter to South East Water can do so by writing to the South East Water address below:

South East Water Address
Rocfort Road
Snodland, Kent
ME6 5AH

Thames Water

If you prefer to write a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you want to email Thames Water, you can use the email address below:

Thames Water Email Address
[email protected]
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Price of water in Shalford

Water bill in Shalford

Water rates in Shalford depend on whether your home has a water meter or not. It's easy to find out if your Shalford water rates are metered or unmetered rates by checking your water bill or by speaking to the supplier. Homes with metered Shalford water rates will have a meter number listed on their water bills.

Metered Customers in Shalford

Customers who have a water meter installed at their Shalford property will pay an annual charge that is fixed, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Affinity Water, South East Water, or Thames Water. Whilst the variable charges are for the consumption at your Shalford home.

Unmetered Customers in Shalford

Customers that don't have a water meter at their Shalford home pay an annual charge for their water usage. This charge is fixed, this means you will pay the same amount regardless of how much water consumed at your Shalford home.

Water rates for unmetered customers in Shalford is going to be based on the rateable value of your home. The rateable value part of your Shalford water rates will have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? That depends on how much water you consume. If your family is small, or you don't live with others, having a water meter installed at your Shalford might work out cheaper.

Customers with bigger families that use more water will probably not benefit by getting a water meter installed.

How much is the average water bill in Shalford?

The average water bill Shalford residents are billed varies between water suppliers. In the table below, you will see how much each supplier charges:

Supplier Average Monthly Water Bill Average Annual Water Bill
Affinity Water £16.67 £200
South East Water £18.42 £221
Thames Water £19.33 £232

How do I pay my Shalford water bill?

First of all, you will need to register with Affinity Water, South East Water, or Thames Water. After you register your details with Affinity Water, South East Water, or Thames Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Shalford bill. Whilst some customers would prefer to pay annually, other customers might want to settle for quarterly, monthly, or even weekly payments instead. After you've set up your Affinity Water, South East Water, or Thames Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Shalford?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Shalford GU4, your water suppliers are Affinity Water, South East Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Shalford Water Frequently Asked Questions

Below we have answered some common questions that customers in Shalford have about their water supply.

Frequently Asked Questions About Water in Shalford

Is tap water in Shalford safe to drink?

Yes! You can drink the tap water in Shalford. You can rest assured that Shalford water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Shalford water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Shalford water to make it drinkable.

Where does the water in Shalford come from?

There are three main sources of water that supply Shalford:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Shalford

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Shalford is over 201ppm, that means the water hardness in Shalford is rated as hard water.

What does this mean?

The clean water supply to your home in Shalford contains an elevated level of hard water minerals. hard water means your water is not as effective at cleaning dishes, glassware, clothes, or even your body. You might also notice more limescale build-up in your appliances and the taste of your tap water may be affected.

Selectra recommends

We recommend adding a softening agent to the water in Shalford.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Shalford No Water

If you don't have any running water in your Shalford home, you will need to check if the issue is to do with your home plumbing or if the issue is within your neighbourhood in Shalford.

If there is no water at your Shalford home, is it only affecting cold water or hot water? If you don't have hot water but have cold water, the problem will be with the plumbing at your home and not a problem affecting Shalford.

If you don't have any cold water, not even a trickle, contact Affinity Water, South East Water, or Thames Water for help. If this is the case, you can try these tips:

  1. Check the "In Your Area" sections of the Affinity Water, South East Water, or Thames Water website for any information explaining why you have no water.
  2. Examine the Twitter account of Affinity Water, South East Water, or Thames Water, quite often you will find they have posted an update about the issue.
  3. Check with your neighbours to find out if they also have no water.
  4. Make sure your stop tap is in the open position.

Shalford water leak or flooding

Shalford water problems could be anything from a leak, a burst water main, or flooding in your Shalford home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Shalford property, you need to do one of the following as quickly as you can:

  1. Call Affinity Water, South East Water, or Thames Water regardless if the problem relates to wastewater or clean water.
  2. If you can access the internet from your location, visit the "report a leak" page on the Affinity Water, South East Water, or Thames Water website and fill in the form to report the problem.

Why does the water in Shalford taste strange?

If you detect a difference in smell or taste of your Shalford water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can affect it by infusing your Shalford water with an earthy taste or smell.
  3. Plumbing can cause the taste of your water to change, adding salty, metallic, or rubbery hints to Shalford water.

If you have any queries or worries about your water's smell, taste, or appearance, you should get in touch with Affinity Water, South East Water, or Thames Water using the contact information above.

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Internet in Shalford GU4

Shalfordinternet connected globe

The speed of your internet connection at your Shalford home can vary depending on several factors such as:

  • Fibre availability
  • Distance from the telephone exchange
  • Placement of your router
  • If you're using wi-fi or ethernet
  • Your internet service provider or ISP

Test your internet speed and see how it compares to the average internet speed in Shalford with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Shalford Average Download Speed Shalford Average Upload Speed
82.47 Mbps 18.57 Mbps
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The internet connection type you have can have an effect on the speed you get in Shalford. An FTTP is the best kind of broadband connection available in the UK at the time of writing, this has been rolled out to 31.83% of households in the UK.

ADSL is the slowest type of connection, in parts of the UK that are more remote it is the only means of connection available.

What to look for when picking a broadband provider in Shalford?

In 2022, the internet is about as important as any other utility, maybe even more important. Which means picking a reliable provider for your internet can be unnerving. Don't worry, we've covered four main points that you should consider when picking a broadband provider in Shalford.

Availability

The first point to bear in mind before picking a broadband provider in Shalford is the availability. The majority of homes in Shalford should have access to fibre or 'superfast' connections, those living in rural homes could face issues getting access to the fastest internet.

However, new builds and properties that have been constructed in the last few years may already have access to ultrafast FTTH since developers often install the latest technology during construction.

Type of connection

What are the different types of connection in Shalford?

  • Fibre broadband
    • This is fastest connection that's currently available in Shalford
    • There are two categories of fibre broadband connections, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of at least 24 Mbps.
    • A Full Fibre broadband connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's provided via your phone line.
    • Has a slower download speed of up to 24 Mbps.
    • High availability with for 99.9% of Shalford homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Only available with Virgin Media.
    • Availability can be limited in some parts of Shalford.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Shalford.
    • Can be more expensive for heavy users without unlimited data.
    • You don't need a router if you tether the connection to your smartphone, however there are some mobile networks that restrict tethered connections.
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Shalford broadband price

Shalford broadband bill

Another important consideration is the price you pay for broadband in Shalford. You will see many broadband providers are offering a cheap introductory offer for new customers, however you might find the rate suddenly goes up. It's important to read the terms and conditions of the deal when you sign up for a internet connection in Shalford. Some providers may even increase the price during the initial contract period. We reported recently on the BT price hike that has affected millions of customers.

Shalford Broadband Reliability

The reliability of the broadband connection is in Shalford also needs consideration, with many of us working from home full-time or just a few days per week, we need to have a reliable internet connection to stay in touch with work can be extremely important.

The times when we're not working we're streaming movies or playing online games with friends meaning without an internet connection that's reliable at your Shalford home is something to think about.

Shalford broadband customer service

Our final tip, the customer service of your Shalford internet connection is of utmost importance. There's a good chance you will never need to contact your broadband provider, but should the need to contact them arises a high level of customer support that deals with your query in a fast and efficient manner is definitely something worth considering when selecting an internet provider in Shalford.

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Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Shalford have about their internet connection.

Broadband Internet FAQs

What's the average broadband speed in Shalford?

The average broadband speed in Shalford is:

Shalford Average Download Speed Shalford Average Upload Speed
82.47 Mbps 18.57 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green boxes on your street in Shalford, from there it's connected to your home via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Shalford property. That means it's the fastest and most reliable type of broadband fibre internet. Currently, 31.83% of UK home .

What speed internet is best for me?

That will be dependant on how you will use the internet. Take a look at this table for a rough guide to what sort of download speed you should take when signing up for broadband in Shalford.

Usual Internet habits Recommended Broadband Speed Up to 2 devices
Up to 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
3-5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
More than 5 devices All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to talk to your connected devices. 2.4Ghz WiFi signals travel further, but has a slower speed. 5Ghz WiFi signals have a smaller radius, but are able to transmit your data at faster speeds.

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What's the landline area code in Shalford

Corded telephone area code Shalford

The telephone dialling code, sometimes called the area code, for Shalford is 01806. When making a call to someone in Shalford, and you are in a different area, you should add 01806 to the number you're calling.

How much does an 01806 Shalford call cost?

If you have calls included with your landline or mobile tariff, then the call cost should be included as part of your tariff. If you don't have an included calls tariff, it should cost in the region of 10p per minute, plus a small call set-up charge.

If you are unsure whether you have calls included in your tariff, we recommend getting in touch with your provider before making the call to avoid unexpected charges on your bill.

How many dialling codes does the UK have? Including Northern Ireland, The UK has 645 area codes. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity Supply in Shalford

People living in Shalford are free to choose their gas and electricity provider, but regardless of the supplier they are billed by, the electricity and gas is maintained and supplied by the local network operator.

We call them Distribution Network operators (DNOs) and it is these companies that own and operates the infrastructure that connect your Shalford home to the gas network and electricity grid.

Most of the time you won't need to contact the Shalford distribution network operator, but should you ever need to, you can quickly find out which DNO covers Shalford in this section.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Shalford

The electricity distribution network operator for Shalford is UK Power Networks - South East England. You can find the UK Power Networks - South East England contact details in the table below:

UK Power Networks - South East England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email [email protected]
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
London
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There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near Shalford

There are no power plants within a 10 mile radius of Shalford.

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Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This was mostly in the form of natural gas (42%) and coal (2.7%). Furthermore, a small amount was produced from other kinds of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations begin to close, only one will still be generating energy 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable sources can include wind, solar, hydro, and biomass. This will conmtinue to rise as the UK aims to meet its net-zero targets.

Municipalities Near Shalford

You might be wondering which municipalities are close to Shalford, in the table below you can see the five closest municipalities to Shalford.

Closest five municipalities to Shalford
Municipality Distance from Shalford
Jacobs Well -
Merrow 1.43 miles
Slyfield 1.43 miles
Guildford Town Centre 1.43 miles