Utilities in <u>Shenfield

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Your Complete Guide to Utilities in Shenfield

If you've moved and have questions about Shenfield? Our comprehensive utilities guide to Shenfield will explain in detail everything about broadband, area codes, power generation and energy distributors, and Shenfield water and sewerage. Keep reading to learn everything about utilities in Shenfield.

About Shenfield, Essex

Shenfield CM15 has a population of 10,511 and is located in the county of Essex. Essex has a population of 1,832,752 people.

Who supplies my water in Shenfield?

Shenfield water services are supplied by Affinity Water. Here are the main contact numbers for Affinity Water, Anglian Water, and Essex & Suffolk Water:

Getting in touch with your water suppliers for Shenfield

Calling a phone number for Affinity Water, Anglian Water or Essex & Suffolk Water is just one method of contact to talk about your Shenfield water problems.

Affinity Water phone numbers

Below, you can find the principal phone numbers for Affinity Water general enquiries and emergencies.

Affinity Water telephone number Affinity Water Emergency telephone number
0345 357 2401 0345 357 2407
Mon-Fri 8am-6pm, Sat 8am-2pm, Emergencies 24/7/365
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Anglian Water phone numbers

Below, you can find the principal phone numbers for Anglian Water general enquiries and emergencies.

Anglian Water telephone number Anglian Water Emergency telephone number
0345 791 9155 0345 714 5145
Mon to Fri 8am-8pm,Sat 8am-4pm, Sun 10am-4pm,Bank holidays 10am-4pm, Emergencies 24/7/365

Essex & Suffolk Water phone numbers

Below, you can find the principal phone numbers for Essex & Suffolk Water general enquiries and emergencies.

Essex & Suffolk Water telephone number Essex & Suffolk Water Emergency telephone number
0345 782 0111 0800 526 337
Mon-Fri 8am-7pm, Sat 8am to 1pm, Emergencies 24/7/365

Calling a phone number for Affinity Water, Anglian Water, Essex & Suffolk Water, or is just one method of contact to talk about your Shenfield water problems.

Write to Affinity Water, Anglian Water or Essex & Suffolk Water

Additionally, you can communicate with Affinity Water, Anglian Water or Essex & Suffolk Water, by composing a letter or sending an email. You can also send your request via the Affinity Water, Anglian Water or Essex & Suffolk Water website.

Affinity Water

If you prefer to write a letter to Affinity Water can do so by writing to the Affinity Water address below:

Affinity Water Address
Tamblin Way
Hatfield, Hertfordshire
AL10 9EZ

Anglian Water

If you prefer to write a letter to Anglian Water can do so by writing to the Anglian Water address below:

Anglian Water Address
PO Box 4994
Lancing
BN11 9AL

Customers that would rather email Anglian Water, you should use the following email address:

Anglian Water Email Address
anglianwatercustomerservices@anglianwater.co.uk

Essex & Suffolk Water

If you prefer to write a letter to Essex & Suffolk Water can do so by writing to the Essex & Suffolk Water address below:

Essex & Suffolk Water Address
Northumbrian Water Ltd, Northumbria House, Abbey Road
DH1 5FJ
Durham

Customers that would rather email Essex & Suffolk Water, you should use the following email address:

Essex & Suffolk Water Email Address
webcustaccs@eswater.co.uk

Price of water in Shenfield

Water bill in Shenfield

Water rates in Shenfield are based on if your home has a water meter or not. You can easily find out whether your Shenfield water rates are metered or not by checking your water bill or by contacting your supplier. Homes with metered Shenfield water rates will have a meter number listed on their water bills.

Metered Customers in Shenfield

Customers who have a water meter installed at their Shenfield home will pay a fixed annual charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Affinity Water, Anglian Water, or Essex & Suffolk Water. Whilst the variable charges cover the consumption at your Shenfield home.

Unmetered Customers in Shenfield

Customers that don't have a water meter at their Shenfield home will pay an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same no matter how much water you use at your Shenfield home.

As an unmetered customer, the rate you pay for water in Shenfield is based on the rateable value of your home. The rateable value calculation of your Shenfield water prices were determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If your family is small, or you don't live with others, installing a water meter at your Shenfield might work out cheaper.

Customers with large households are unlikely to see any savings by having a meter installed.

How much is the average water bill in Shenfield?

The average water bill Shenfield residents are billed can differ between suppliers in your area. In the table below, you will see how much each supplier charges:

Supplier Average Monthly Water Bill Average Water Bill Annually
Affinity Water £16.67 £200
Anglian Water £16.83 £202
Essex & Suffolk Water £20.50 £246
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How do I pay my Shenfield water bill?

You will first need to register with Affinity Water, Anglian Water, or Essex & Suffolk Water. Once you've registered an account with Affinity Water, Anglian Water, or Essex & Suffolk Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Shenfield bill. Whilst some customers prefer to make a single annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. After you've set up your Affinity Water, Anglian Water, or Essex & Suffolk Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Shenfield?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Shenfield CM15, your water suppliers are Affinity Water, Anglian Water and Essex & Suffolk Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Shenfield Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Shenfield have about their water supply.

Frequently Asked Questions About Water in Shenfield

Is water from the tap in Shenfield safe to drink?

Yes! The tap water is safe to drink in Shenfield. You can rest assured that Shenfield water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Shenfield water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Shenfield water to make it drinkable.

Where does the water in Shenfield come from?

There are three main sources of water that supply Shenfield:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Shenfield

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Shenfield is over 201ppm, that means the water hardness in Shenfield is rated as hard water.

What does this mean?

The water being supplied to your home in Shenfield contains slightly elevated levels of minerals that cause hard water. hard water means your home appliances are less effective and may increase your bills, your soap and shampoo will also be less effective. There may also be more limescale in your appliances and the taste of your tap water may be affected.

Selectra recommends

We recommend adding a softening agent to the water in Shenfield.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Shenfield No Water

If there isn't any running water in your Shenfield home, you need to find out if the issue is to do with your home plumbing or if the issue is within your neighbourhood in Shenfield.

If there is no water at your Shenfield home, is the problem no cold water or no hot water? If you still have cold water but no hot water, the issue is probably going to be with your home plumbing and not a problem affecting Shenfield.

If there is no cold water, not even a trickle, contact Affinity Water, Anglian Water, or Essex & Suffolk Water for help. You can also try the following:

  1. Check for updates on the "In Your Area" sections of the Affinity Water, Anglian Water, or Essex & Suffolk Water website for any information explaining the reason your home has no water.
  2. Examine the Twitter account of Affinity Water, Anglian Water, or Essex & Suffolk Water, they often post incident updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Verify your stop tap and make sure it's open.

Shenfield water leak or flooding

Shenfield water problems can include anything from a burst water main or flooding, to a leak in your Shenfield home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you discover flooding or a water leak outside your Shenfield property, you need to do one of the following as quickly as you can:

  1. Ring Affinity Water, Anglian Water, or Essex & Suffolk Water regardless if the problem relates to wastewater or clean water.
  2. If you have access to the internet, visit the "report a leak" page on the Affinity Water, Anglian Water, or Essex & Suffolk Water website and fill out the online form.

Why does the water in Shenfield taste strange?

If you notice a change in taste or smell with your Shenfield water this could be down to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can impermeate the Shenfield water with an earthy smell or taste.
  3. Plumbing can cause the taste of your water to change, adding rubbery, salty, or metallic hints to Shenfield water.

If you have any queries or worries about your water's smell, taste, or appearance, you should get in touch with Affinity Water, Anglian Water, or Essex & Suffolk Water on the contact details above.

Broadband Speed in Shenfield CM15

Shenfieldinternet connected globe

The speed of your broadband connection at your Shenfield home is dependant upon several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Proximity of the local telephone exchange
  • Where you've placed your router
  • Using wi-fi or ethernet connection
  • Your internet service provider or ISP

Test your internet speed and see if it matches the average internet speed in Shenfield with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Shenfield Average Download Speed Shenfield Average Upload Speed
60.40 Mbps 16.90 Mbps
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The type of internet connection you have can have an effect on the speed you get in Shenfield. An FTTP is the fastest internet connection available in the UK at the time of writing, this has been rolled out to 31.83% of households in the UK.

The slowest way to access the internet is ADSL, but for some customers in remote areas this type of connection is the only one currently available.

What should you consider when picking a broadband provider in Shenfield?

It's 2022, which means the internet is just as important as any other utility, some people might consider it the most important. So picking the right internet provider can be unnerving. Don't worry, we've covered four main points worth considering before picking a broadband provider in Shenfield.

Availability

The first thing to consider before picking a broadband provider in Shenfield is the issue of availability. Whilst many homes in Shenfield should be able to enjoy fibre or 'superfast' broadband connections, those living in rural homes may have limited access to the type of connection.

Although, homes that have been built in the last few years will likely have be able to get ultrafast FTTH since developers often install the latest networks when building new homes.

Type of connection

How can I connect to the internet in Shenfield?

  • Fibre broadband
    • This is the fastest type of connection you can get in Shenfield
    • We can split fibre connections into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed that's at least 24 Mbps.
    • A Full Fibre broadband connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through your traditional telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • Available to 99.9% of Shenfield homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Restricted availability in some parts of Shenfield.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Shenfield.
    • Might work out more expensive without an unlimited data plan.
    • You don't need a router if you tether the connection to your smartphone, although some of the mobile networks in the UK will not allow tethering.
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broadband connections options

Shenfield broadband price

Shenfield broadband bill

Another important consideration is the monthly cost of broadband in Shenfield. It's easy to find a broadband provider that's offering a low priced offer especially for new customers, but the price is often for a limited period. It's important to read the small print of the offer when you sign up for a internet connection in Shenfield. There are some providers that will increase the price you pay before your contract has finished. In the news recently, there was a BT price hike which will be felt by millions of BT customers.

Shenfield Broadband Reliability

The reliability of the broadband connection is in Shenfield should also be considered, with many of us working from home either full-time or part-time, we need to have a reliable internet connection to stay in touch with work is really important.

Then in our freetime we're playing online games with friends or streaming movies and TV shows that without a reliable internet connection for your Shenfield home will be an important thing to consider.

Shenfield broadband customer service

Finally, the customer support of your Shenfield broadband internet is of utmost importance. There's a good chance you will never need to contact your broadband provider, however, if you have an issue and need to get in touch with them then having solid customer service that deals with your query efficiently and quickly is a strong plus when making a decision for a broadband internet provider in Shenfield.

Broadband FAQ

Below we've answered some our the most common questions that customers in Shenfield have about their internet connection.

Broadband Frequently Asked Questions

Is the internet fast in Shenfield?

The average internet speed in Shenfield is:

Shenfield Average Download Speed Shenfield Average Upload Speed
60.40 Mbps 16.90 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green cabinets that you might have near your home in Shenfield, from which it is connected to your property via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Shenfield property. That makes it the most reliable and fastest fibre broadband. Currently, 31.83% of homes in the UK .

How fast internet should my internet be?

That would depend on what you will be using the internet for. Check out the table below for a rough guide to the kind of broadband speed you should take when signing up for broadband in Shenfield.

Frequent internet uses Recommended Broadband Download Speed 2 devices or less
2 devices or less Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
More than 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to transmit data to connected devices. 2.4Ghz WiFi travels further, but has a slower speed. 5Ghz WiFi signals have less range, but are able to transmit your data at faster speeds.

What's the telephone dialling code of Shenfield

Corded telephone area code Shenfield

The telephone dialling code, sometimes called the area code, for Shenfield is 01806. When making a call to someone in Shenfield, and you're located in a different region, you will need to add 01806 to the number you'd like to call.

How much does an 01806 Shenfield call cost?

If calls are included with your landline or mobile, then the call cost will probably be included with your tariff. If calls are not included with your tariff, it should cost in the region of 10p per minute, plus a small call set-up charge.

If you are unsure whether you have a plan that includes calls, please check with your provider before making the call so you don't find unexpected charges on your telephone bill.

How many different area codes are there in the UK? There's a total of 645 telephone area codes in the UK. UK area codes can be three, four, or five digits long.

Gas and Electricity Supply in Shenfield

Residents of Shenfield are able to choose their own supplier for gas and electricity, but regardless of the supplier they are billed by, the electricity and gas will always be distributed and taken care of by the regional network operator.

These network operators are known as Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that connects your Shenfield home to the gas and electricity networks.

Most of the time you will never need to ever contact the Shenfield distribution network operator, but should you ever need to, you can find the distribution network operator for Shenfield in this section.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Shenfield

The electricity distribution network operator for Shenfield is UK Power Networks - Eastern England. You can find the UK Power Networks - Eastern England contact details in the table below:

UK Power Networks - Eastern England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email care@ukpowernetworks.co.uk
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
London

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Shenfield

There are no power plants within a 10 mile radius of Shenfield.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. The majority of which was natural gas (42%) and coal (2.7%). Furthermore, a small amount was produced from fossil fuels from other sources (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations begin to close, by 2035 there will only one nuclear power plant still producing energy. However, new nuclear reactors are being planned such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable fuel sources include hydro, solar, wind, and biomass. This will conmtinue to rise as the UK strives to hit its net-zero targets.

Municipalities Close By Shenfield

You might be wondering which municipalities are close to Shenfield, in the table below you can see the five nearest towns and cities to Shenfield.

Closest five municipalities to Shenfield
Municipality Distance from Shenfield
Doddinghurst -
Kelvedon Hatch -
Mountnessing -