Utilities in <u>Shiplake

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Your Complete Guide to Utilities in Shiplake

Are you moving and want to know more about Shiplake? Our comprehensive utilities guide to Shiplake will explain in detail everything about broadband, area codes, power generation and energy distributors, and Shiplake water and sewerage. Keep reading to learn everything about utilities in Shiplake.

About Shiplake, Berkshire

Shiplake RG9 has a population of 682 and is located in the county of Berkshire. Berkshire has a population of 915,157 people.

Who supplies my water in Shiplake?

Shiplake water services are supplied by South East Water. In the table below are the contact numbers for South East Water, and Thames Water:

How to reach your water providers in Shiplake

Speaking to an advisor at South East Water or Thames Water is one of many contact methods to talk about your Shiplake water problems.

South East Water contact numbers

In the table below we have listed the main contact numbers for South East Water general enquiries and emergencies.

South East Water telephone number South East Water Emergency telephone number
0333 000 0001 0333 000 0365
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365
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Thames Water contact numbers

In the table below we have listed the main contact numbers for Thames Water general enquiries and emergencies.

Thames Water telephone number Thames Water Emergency telephone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Write to South East Water or Thames Water

You can also write to South East Water or Thames Water, by composing a letter or sending an email. You can also send your request via the South East Water or Thames Water website.

South East Water

Customer that want to post a letter to South East Water can do so by writing to the South East Water address below:

South East Water Address
Rocfort Road
Snodland, Kent
ME6 5AH

Thames Water

Customer that want to post a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you want to email Thames Water, you must use the following email address:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Price of water in Shiplake

Water bill in Shiplake

Water rates in Shiplake will vary depending on if your home has a water meter or not. You can easily check if your Shiplake water rates are metered or not by looking at a recent water bill or by getting in touch with the supplier. Homes with metered Shiplake water rates will have a meter number listed on their water bills.

Metered Customers in Shiplake

Customers who have a water meter installed at their Shiplake house will pay an annual fixed charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of South East Water or Thames Water. Whilst the variable charges are for the consumption at your Shiplake home.

Unmetered Customers in Shiplake

Customers who don't have a meter at their Shiplake home have an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same regardless of the amount of water you use at your Shiplake home.

The rate unmetered customers pay for water in Shiplake is going to be based on the rateable value of your home. The rateable value of your Shiplake water rates will have been determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you have a small family, or live alone, getting a water meter for your Shiplake could be cheaper.

Customers with large households are unlikely to see any savings by installing a water meter.

How much is the average water bill in Shiplake?

The average water bill Shiplake residents are billed will depend on which water company supplies your home. The table below shows the average water bill by supplier:

Supplier Average Monthly Water Bill Average Annual Water Bill
South East Water £18.42 £221
Thames Water £19.33 £232
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How do I pay my Shiplake water bill?

First, you must sign up and register with South East Water or Thames Water. Once you've registered an account with South East Water or Thames Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Shiplake bill. Whilst some customers would prefer to pay annually, other customers might want to settle for quarterly, monthly, or even weekly payments instead. When you set up your South East Water or Thames Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Shiplake?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Shiplake RG9, your water suppliers are South East Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Shiplake Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Shiplake have about their water supply.

Frequently Asked Questions About Water in Shiplake

Is water from the tap in Shiplake safe to drink?

Yes! You can drink the tap water in Shiplake. You can rest assured that Shiplake water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Shiplake water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Shiplake water to make it drinkable.

Where does the water in Shiplake come from?

There are three main sources of water that supply Shiplake:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Shiplake

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Shiplake is higher than 276ppm, that means the water hardness in Shiplake is rated as very hard water.

What does this mean?

The water being supplied to your home in Shiplake contains a higher amount of hard water minerals. very hard water will not clean your clothes, dishes, or your body efficiently, and your appliances will be less efficient which is not good news for your utility bills. You might also notice more limescale build-up in your appliances and the taste of your tap water may be affected.

Selectra recommends

We recommend adding a softening agent to the water in Shiplake.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Shiplake No Water

If you don't have any running water in your Shiplake home, you will first need to find out whether the problem is with your home plumbing or if the issue is within your neighbourhood in Shiplake.

If there is no water at your Shiplake home, do you only have no cold water or no hot water? If the problem is only affecting your hot water, the issue will be with your home plumbing and not a problem affecting Shiplake.

If your home has no cold water, not even a trickle, contact South East Water or Thames Water for help. In this case you should try the following tips:

  1. Check the "In Your Area" sections of the South East Water or Thames Water website for any information explaining why you have no water.
  2. Have a look at the Twitter account for South East Water or Thames Water, they will often tweet updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Check that your stop tap is open.

Shiplake water leak or flooding

Shiplake water problems might include anything from a leak, a burst water main, or flooding in your Shiplake home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you notice a water leak or flooding outside your Shiplake property, you should try to do one of the following as long as it's safe to do so:

  1. Ring South East Water or Thames Water whether the problem is with clean water or wastewater.
  2. If you can go on the internet at your current location, go to the "report a leak" section of the South East Water or Thames Water website and fill out the online form.

Why does the water in Shiplake taste strange?

If you find the taste or smell is different with your Shiplake water this could be because of one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can infuse the Shiplake water with an earthy smell or taste.
  3. Plumbing can cause the taste of your water to change, adding metallic, salty, or rubbery hints to Shiplake water.

If you are unsure about your water's appearance, smell, or taste, you should get in touch with South East Water or Thames Water using the contact information above.

Broadband in Shiplake RG9

Shiplakeinternet connected globe

The speed of your broadband connection at your Shiplake home depends on several factors such as:

  • Fibre availability
  • Proximity of the local telephone exchange
  • Where you've placed your router
  • If you're using wi-fi or ethernet
  • Your internet service provider or ISP

Test how fast your internet is and see how it compares to the average internet speed in Shiplake with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Shiplake Average Download Speed Shiplake Average Upload Speed
64.67 Mbps 15.37 Mbps
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The type of internet connection you have can affect your download and upload speed in Shiplake. An FTTP is the best kind of broadband connection available in the UK however, at the time of writing, this is only available to 31.83% of households in the UK.

The slowest way to access the internet is ADSL, in parts of the UK that are more remote it's the only type of internet connection currently available.

What should you consider when picking a broadband provider in Shiplake?

These days, the internet is as important as other essential utilities, perhaps more important. Which means picking a reliable provider for your internet can be unnerving. Don't worry, we've listed the four important points that you should consider when picking a broadband provider in Shiplake.

Availability

The first thing you need to think about before picking a broadband provider in Shiplake is what's available. Most homes in Shiplake can take advantage of superfast' or fibre connections, those living in rural homes may have trouble getting fast broadband.

However, new builds and properties that have been constructed in the last few years may already have access to ultrafast FTTH because property developers will often choose to install the latest infrastructure when constructing new homes.

Type of connection

What kinds of internet connection are available in Shiplake?

  • Fibre broadband
    • This is the fastest available internet connection in Shiplake
    • Fibre broadband is split into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of at least 24 Mbps.
    • A Full Fibre broadband internet connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through a standard telephone line.
    • Slower speeds up to 24 Mbps.
    • Available to 99.9% of Shiplake homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Availability can be limited in some parts of Shiplake.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Shiplake.
    • Might work out more expensive without an unlimited data plan.
    • You don't need a router if you tether the connection to your smartphone, though some mobile networks do not allow tethering.
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broadband connections options

Shiplake broadband cost

Shiplake broadband bill

Another important consideration is the price you pay for broadband in Shiplake. There are many providers offering a low priced offer especially for new customers, but the price can quickly increase. We recommend you double check the terms and conditions of the deal when you sign up for a broadband connection in Shiplake. Some providers may even increase the price before your contract has finished. In the news recently, there was a BT price hike that has affected millions of customers.

Shiplake Broadband Reliability

The reliability of the broadband connection is in Shiplake should also be considered, with many people working from home full-time or just a few days per week, having a reliable internet connection to stay in touch with work is really important.

The times when we're not working we're watching movies online or gaming online that without a reliable internet connection for your Shiplake home will be an important thing to consider.

Shiplake broadband customer service

Lastly, the technical support for your Shiplake internet connection is of utmost importance. There's a good chance you will never need to contact the internet service provider you choose, but should the need to contact them arises a provider with excellent customer service that deals with your query quickly and efficiently should be considered when you choose a broadband provider in Shiplake.

Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Shiplake have about their internet connection.

Broadband FAQs

What's the average broadband speed in Shiplake?

The average broadband speed in Shiplake is:

Shiplake Average Download Speed Shiplake Average Upload Speed
64.67 Mbps 15.37 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to a green box on your street in Shiplake, from there it's connected to your home through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Shiplake house. This means it's very fast and extremely reliable. At present, 31.83% of homes in the UK .

What broadband speed do I need?

That will be dependant on what kind of internet user you are. Check out the table below for a rough guide to which speed you should pick when signing up for broadband in Shiplake.

Main internet uses Recommended Broadband Download Speed Maximum of 2 devices
Maximum of 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
3-5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
5 devices or more All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to transmit data to connected devices. 2.4Ghz WiFi signals travel further, but has a slower speed. 5Ghz WiFi signals have less range, but will transmit the data between devices at faster rates.

What's the landline area code in Shiplake

Corded telephone area code Shiplake

The landline area code, sometimes called the dialling code, for Shiplake is 01806. When making a call to someone in Shiplake, and you're located in a different region, you should add 01806 before the number you're trying to call.

How much does an 01806 Shiplake call cost?

If calls are included with your landline or mobile, then the call cost is likely to be included in that tariff. If you don't have an included calls tariff, it should cost in the region of 10p per minute, plus a small call set-up charge.

If you are uncertain whether you have calls included in your tariff, you should ask your provider before making the call to avoid additional charges on your next phone bill.

How many telephone area codes are there in the UK? There are 645 area codes in the UK incl. Northern Ireland. They are a mix of three, four, or five digits long.

Gas and Electricity Supply in Shiplake

Residents in Shiplake are free to choose their gas and electricity provider, but regardless of which supplier they choose, the gas and electricity is going to be supplied and maintained by the network operator for the region.

These network operators are officially called Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that supplies your Shiplake home to the gas network and electricity grid.

More often than not you will never need to ever contact the Shiplake distribution network operator, but should the need arise, you can easily find out which DNO is responsible for Shiplake below.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Shiplake

The electricity distribution network operator for Shiplake is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email GE@ssen.co.uk
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Shiplake

There are no power plants within a 10 mile radius of Shiplake.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This came mostly from natural gas (42%) and coal (2.7%). Additionally, a small amount was produced from other kinds of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, this is expected to reduce in the next few years as nuclear power stations in the UK’s begin to close, only one will still be generating energy 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable fuel sources include wind, solar, hydro, and biomass. This will conmtinue to rise as the UK strives to hit its net-zero targets.

Municipalities Near Shiplake

You might be wondering which municipalities are close to Shiplake, we've found the five closest municipalities to Shiplake.