Utilities in <u>Shiremoor

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Your Complete Guide to Utilities in Shiremoor

If you just moved and have some questions about Shiremoor? Our comprehensive utilities guide to Shiremoor is going to provide you with everything you need to know about broadband, area codes, power generation and energy distributors, and Shiremoor water and sewerage. Keep reading to learn everything about utilities in Shiremoor.

About Shiremoor, Northumberland

Shiremoor NE27 has a population of 4,782 and is located in the county of Northumberland. Northumberland has a population of 319,010 people.

Who supplies my water in Shiremoor?

Shiremoor water services are provided by Northumbrian Water. Below are the main phone numbers for Northumbrian Water:

How to get in touch with the water supplier in Shiremoor

Speaking to an advisor at Northumbrian Water is one of many options to talk about your Shiremoor water issues.

In the table below you will find the phone numbers for Northumbrian Water general enquiries and emergencies.

Northumbrian Water phone number Northumbrian Water Emergency phone number
0345 733 5566 0345 717 1100
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365
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Write to Northumbrian Water

You can also get in touch with Northumbrian Water, by composing a letter or sending an email. You can even send your message through the Northumbrian Water website.

Customer that want to post a letter to Northumbrian Water can do so by writing to the Northumbrian Water address below:

Northumbrian Water Address
Northumbrian Water Ltd, Northumbria House, Abbey Road
DH1 5FJ
Durham

Customers that would rather email Northumbrian Water, you must use the following email address:

Northumbrian Water Email Address
care@nwl.co.uk

Water rates in Shiremoor

Water bill in Shiremoor

Water rates in Shiremoor depend on whether your home has a water meter or not. You can easily find out whether your Shiremoor water rates are metered or not by checking your water bill or by speaking to the supplier. Homes with metered Shiremoor water rates will have a meter number listed on their water bills.

Metered Customers in Shiremoor

Customers who have a water meter installed at their Shiremoor property will pay an annual charge that is fixed, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Northumbrian Water. While the variable charges cover the usage at your Shiremoor home.

Unmetered Customers in Shiremoor

Customers that don't have a water meter at their Shiremoor home pay an annual charge for their water usage. This charge is fixed, this means you will pay the same amount no matter how much water you use at your Shiremoor home.

Water rates for unmetered customers in Shiremoor is based on the rateable value of your home. The rateable value of your Shiremoor water rates would have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you have a small family, or live alone, installing a water meter at your Shiremoor may save you money.

Customers with large households are unlikely to see any savings by having a meter installed.

How much is the average water bill in Shiremoor?

The average water bill Shiremoor residents are charged is £14.83 monthly, which works out at £178 annually.

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How do I pay my Shiremoor water bill?

You will first need to register with Northumbrian Water. Once you've registered an account with Northumbrian Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Shiremoor bill. While some customers like an annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. After you've set up your Northumbrian Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Shiremoor?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Shiremoor NE27, your water supplier is Northumbrian Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Shiremoor Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Shiremoor have about their water supply.

Frequently Asked Questions About Water in Shiremoor

Is the tap water in Shiremoor safe to drink?

Yes! It's safe to drink the tap water in Shiremoor. You can rest assured that Shiremoor water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Shiremoor water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Shiremoor water to make it drinkable.

Where does the water in Shiremoor come from?

There are three main sources of water that supply Shiremoor:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Shiremoor

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Shiremoor is less than 60ppm, that makes the water hardness in in Shiremoor is rated as soft water.

What does this mean?

The water supply to your home in Shiremoor contains a minimal level of hard water minerals. soft water means your clothes should be softer after washing, and your appliances more efficient. You might also notice less limescale build-up in your appliances which extends their lifespan.

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You shouldn't need to use a water softener at your home in Shiremoor.

Shiremoor No Water

If there isn't any running water in your Shiremoor home, you will first need to find out whether the problem is with your home plumbing or if the problem is an outage affecting Shiremoor.

If there is no water at your Shiremoor home, is it only affecting cold water or hot water? If you still have cold water but no hot water, the issue is probably going to be with your home plumbing and not a problem affecting Shiremoor.

If you don't have any cold water, not even a trickle, contact Northumbrian Water for help. If this is the case, you can try these tips:

  1. Check for updates on the "In Your Area" sections of the Northumbrian Water website for any explanations as to why you have no water.
  2. Examine the Twitter account of Northumbrian Water, quite often you will find they have posted an update about the issue.
  3. Check with your neighbours to find out if they also have no water.
  4. Verify your stop tap and make sure it's open.

Shiremoor water leak or flooding

Shiremoor water problems could be anything from a burst water main or flooding, to a leak in your Shiremoor home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you find a water leak or flooding that's not inside your Shiremoor property, you must do one of the following as soon as possible:

  1. Ring Northumbrian Water whether the problem is with clean water or wastewater.
  2. If you have access to the internet, navigate to the "report a leak" area of the Northumbrian Water website and fill out the online form.

Why does the water in Shiremoor taste strange?

If you notice a change in taste or smell with your Shiremoor water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can affect it by infusing your Shiremoor water with an earthy smell or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding metallic, salty, or rubbery hints to Shiremoor water.

If you have questions about your water's taste, smell, or appearance, you can speak to Northumbrian Water on the contact details above.

Broadband Speed in Shiremoor NE27

Shiremoorinternet connected globe

The speed of your broadband connection at your Shiremoor home is dependant upon several factors such as:

  • Availability of fibre
  • How far from the telephone exchange you are
  • Location of the router in your home
  • If you are connected with ethernet or wi-fi
  • Your internet service provider or ISP

Test how fast your internet is and find out how it compares to the average broadband speed for Shiremoor with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Shiremoor Average Download Speed Shiremoor Average Upload Speed
86.13 Mbps 15.67 Mbps
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The way you choose to connect to the internet can have an effect on the speed you get in Shiremoor. An FTTP is currently the fastest broadband connection you can get in the UK however, at the time of writing, this is only available to 31.83% of homes in the UK.

ADSL internet connections are the slowest, in parts of the UK that are more remote it is the only means of connection currently available.

Things to consider when choosing an internet provider in Shiremoor?

It's 2022, which means the internet is just as important as any other utility, maybe even more important. That means choosing an internet service provider can be unnerving. To ease the pressure, we've listed the four important points worth considering before choosing an internet provider in Shiremoor.

Availability

The first thing you need to think about when choosing an internet provider in Shiremoor is the availability. Whilst many homes in Shiremoor should be able to enjoy fibre or 'superfast' connections, those living in rural homes could face issues getting access to the fastest internet.

Although, homes that have been built in the last few years should be able to enjoy access to the FTTH since developers often install the latest technology during construction.

Type of connection

What are the different types of connection in Shiremoor?

  • Fibre broadband
    • This is the fastest type of connection you can get in Shiremoor
    • There are two categories of fibre broadband connections, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of more than 24 Mbps.
    • A Full Fibre connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through your traditional telephone line.
    • Limited download speed of up to 24 Mbps.
    • Available to 99.9% of Shiremoor homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Availability can be limited in some parts of Shiremoor.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Shiremoor.
    • Might work out more expensive without an unlimited data plan.
    • Can tether to your smartphone without special equipment, though some mobile networks do not allow tethering.
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broadband connections options

Shiremoor broadband value for money

Shiremoor broadband bill

You also need to consider the monthly cost of broadband in Shiremoor. It's easy to find a broadband provider that's offering a low priced offer especially for new customers, but the price is often for a limited period. We recommend you double check the fine print of the deal before you sign up to a internet connection in Shiremoor. Some providers will raise the price even whilst you're in contract. For example, recently there was a BT price hike which affects millions of BT customers.

Shiremoor Broadband Reliability

The reliability of the broadband connection is in Shiremoor must also be considered, with many of us working from home on a part-time or full-time basis, having a reliable internet connection to do your work is a priority.

The times when we're not working we're streaming movies or playing online games with friends that without a reliable internet connection for your Shiremoor home is going to be important.

Shiremoor broadband technical support

Finally, the customer service of your Shiremoor broadband connection is of utmost importance. You might never need to contact the internet service provider you choose, however, if you have an issue and need to get in touch with them a provider with excellent customer service that can deal with your problem in a fast and efficient manner is a strong plus when making a decision for a broadband internet provider in Shiremoor.

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Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Shiremoor have about their internet connection.

Broadband Internet FAQs

Is the internet fast in Shiremoor?

The average speed of broadband in Shiremoor is:

Shiremoor Average Download Speed Shiremoor Average Upload Speed
86.13 Mbps 15.67 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to a green box on your street in Shiremoor, it's then connected to your house through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Shiremoor house. That makes it the most reliable and fastest fibre broadband. At the time of writing, 31.83% of homes in the UK .

What speed internet is best for me?

That will be dependant on how you will use the internet. Check out the table below for a general idea which speed you should choose for a broadband service in Shiremoor.

Frequent internet uses Recommended Broadband Download Speed 2 devices or less
2 devices or less Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Up to 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit the data between your devices. 2.4Ghz WiFi travels across longer distances, but has a slower speed. 5Ghz WiFi signals don't have as much range, but are able to transmit your data at faster speeds.

What's the telephone area code for Shiremoor

Corded telephone area code Shiremoor

The landline area code, sometimes called the dialling code, for Shiremoor is 01806. If you call someone in Shiremoor, and you are not in the same area, you should add 01806 to the number you're calling.

How much does an 01806 Shiremoor call cost?

If calls are included with your mobile or landline tariff, the cost of the call will probably be included as part of your tariff. Without an inclusive calls plan, it should cost in the region of 10p per minute, plus the call set-up charge.

If you are uncertain whether you have a plan that includes calls, you should ask your provider before you make the call to avoid unexpected charges on your bill.

How many different area codes are there in the UK? There's a total of 645 telephone area codes in the UK. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity Supply in Shiremoor

People living in Shiremoor are able to choose their gas and electricity supplier, but regardless of the supplier they are billed by, the electricity and gas is maintained and supplied by the regional network operator.

We call them Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that supplies your Shiremoor home to the electricity grid and gas networks.

In many cases you will never need to ever contact the Shiremoor distribution network operator, but should the need arise, you can find the distribution network operator for Shiremoor right here.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Shiremoor

The electricity distribution network operator for Shiremoor is Northern Powergrid - North East. You can find the Northern Powergrid - North East contact details in the table below:

Northern Powergrid - North East Contact Information
General Enquiries 0800 011 3332
Emergencies 0800 668 877
Email cus.serv@northernpowergrid.com
Website https://www.northernpowergrid.com/
Address RSXE-RCZX-XKBL, Manor House, Manor House
Penshaw, Houghton le Spring

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Shiremoor

There are no power plants within a 10 mile radius of Shiremoor.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). In addition, a tiny amount was generated with fossil fuels from other sources (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, in the next few years we can expect this to reduce as nuclear power stations in the UK’s begin to close, all but one is expected to stop producing energy by 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel is generated from souces such as solar, wind, hydro, and biomass. This will conmtinue to rise as the UK is focussed on meeting its net-zero targets.

Towns and Cities Near Shiremoor

You might be wondering which municipalities are within reach of Shiremoor, we've found the five nearest towns and cities to Shiremoor.

Closest five municipalities to Shiremoor
Municipality Distance from Shiremoor
Holystone -
Backworth -
Murton Village -
Killingworth 2.14 miles
Royal Quays 2.21 miles