Utilities in <u>Shotley

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Your Complete Guide to Utilities in Shotley

If you've moved and have questions about Shotley? Our utilities guide to Shotley will explain in detail everything about broadband, area codes, power generation and energy distributors, and Shotley water and sewerage. Keep reading to learn everything about utilities in Shotley.

About Shotley, Suffolk

Shotley IP9 has a population of 2,342 and is located in the county of Suffolk. Suffolk has a population of 760,472 people.

Who supplies my water in Shotley?

Shotley water services are supplied by Anglian Water. Below are the main phone numbers for Anglian Water:

How to reach your water provider in Shotley

Speaking to an advisor at Anglian Water is just one method of contact to deal with your Shotley water problems.

In the table below we have listed the main telephone numbers for Anglian Water general enquiries and emergencies.

Anglian Water telephone number Anglian Water Emergency telephone number
0345 791 9155 0345 714 5145
Mon to Fri 8am-8pm,Sat 8am-4pm, Sun 10am-4pm,Bank holidays 10am-4pm, Emergencies 24/7/365
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Write to Anglian Water

You can also write to Anglian Water, either by email or with a letter in the post. You can also send your request via the Anglian Water website.

If you prefer to send a letter to Anglian Water can do so by writing to the Anglian Water address below:

Anglian Water Address
PO Box 4994
Lancing
BN11 9AL

If you would like to email Anglian Water, you can use the email address below:

Anglian Water Email Address
anglianwatercustomerservices@anglianwater.co.uk

Water rates in Shotley

Water bill in Shotley

Water rates in Shotley depend on whether your home has a water meter or not. It's easy to find out if your Shotley water rates are metered or not by checking your water bill or by speaking to the supplier. Homes with metered Shotley water rates will have a meter number listed on their water bills.

Metered Customers in Shotley

Customers who have a water meter installed at their Shotley property will pay an annual charge that is fixed, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Anglian Water. Whilst the variable charges cover the consumption at your Shotley home.

Unmetered Customers in Shotley

Customers without a meter at their Shotley home will pay an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same regardless of the amount of water you use at your Shotley home.

As an unmetered customer, the rate you pay for water in Shotley is based on the rateable value of your home. The rateable value calculation of your Shotley water rates would have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you are single, or have a small family, installing a water meter at your Shotley may save you money.

Customers with large households are unlikely to see any savings by installing a water meter.

How much is the average water bill in Shotley?

The average water bill Shotley residents are charged is £16.83 each month, that's £202 a year.

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How do I pay my Shotley water bill?

First of all, you will need to register with Anglian Water. After you've registered with Anglian Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Shotley bill. Whilst some customers prefer to make a single annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. As soon as you've set up your Anglian Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Shotley?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Shotley IP9, your water supplier is Anglian Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Shotley Water Frequently Asked Questions

Below we have answered some common questions that customers in Shotley have about their water supply.

Frequently Asked Questions About Water in Shotley

Is the tap water in Shotley safe to drink?

Yes! It's safe to drink the tap water in Shotley. You can rest assured that Shotley water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Shotley water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Shotley water to make it drinkable.

Where does the water in Shotley come from?

There are three main sources of water that supply Shotley:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Shotley

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Shotley is more than 201ppm, that means the water hardness in Shotley is rated as hard water.

What does this mean?

The water being supplied to your home in Shotley contains an elevated level of hard water minerals. hard water will not clean your clothes, dishes, or your body efficiently, and your appliances will be less efficient which is not good news for your utility bills. You might also notice more limescale build-up in your appliances and your tap water taste may be affected.

Selectra recommends

We recommend adding a softening agent to the water in Shotley.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Shotley No Water

If you have no water in your Shotley home, you will need to check if the issue is to do with your home plumbing or if the problem is an outage affecting Shotley.

If there is no water at your Shotley home, is it only affecting cold water or hot water? If you don't have hot water but have cold water, the issue is probably going to be with your home plumbing and not a problem affecting Shotley.

If you don't have any cold water, not even a trickle, contact Anglian Water for help. If this is the case, you can try these tips:

  1. Look at the "In Your Area" sections on the Anglian Water website for any information explaining the reason your home has no water.
  2. Check the Twitter account of Anglian Water, they often post incident updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Check that your stop tap is open.

Shotley water leak or flooding

Shotley water problems can include anything from a burst water main or flooding, to a leak in your Shotley home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you find a water leak or flooding that's not inside your Shotley property, you must do one of the following as soon as possible:

  1. Ring Anglian Water regardless if the issue relates to drinking water or wastewater.
  2. If you have access to the internet, navigate to the "report a leak" area of the Anglian Water website and fill out the online form.

Why does the water in Shotley taste strange?

If you find the taste or smell is different with your Shotley water this could be because of one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can impermeate the Shotley water with a somewhat earthy aroma or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding salty, metallic, or rubbery hints to Shotley water.

If you are unsure about your water's appearance, smell, or taste, you can speak to Anglian Water via the contact channels listed above.

Internet in Shotley IP9

Shotleyinternet connected globe

The broadband speed you get at your Shotley home depends on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Distance from the telephone exchange
  • Location of the router in your home
  • If you are connected with ethernet or wi-fi
  • Which provider you have

Test how fast your internet is and see if it matches the average connection speed for Shotley with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Shotley Average Download Speed Shotley Average Upload Speed
68.65 Mbps 14.55 Mbps
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The type of internet connection you have can have an effect on the speed you get in Shotley. An FTTP is currently the fastest broadband connection you can get in the UK at the time of writing, this has been rolled out to 31.83% of households in the UK.

The slowest way to access the internet is ADSL, in parts of the UK that are more remote this type of connection is the only one available.

What should you consider when picking a broadband provider in Shotley?

In 2022, the internet is about as important as any other utility, perhaps more important. Which means picking a reliable provider for your internet might seem daunting at first. Don't worry, let's take a look at the top four points to think about when picking a broadband provider in Shotley.

Availability

The first point to bear in mind when picking a broadband provider in Shotley is the availability. The majority of homes in Shotley should be able to enjoy fibre or 'superfast' connections, those living in rural homes could face issues getting access to the fastest internet.

That being said, homes that have been built recently will likely have be able to get ultrafast FTTH as developers often tend to install the latest networks when building new homes.

Type of connection

What kinds of internet connection are available in Shotley?

  • Fibre broadband
    • This is the fastest available internet connection in Shotley
    • We can split fibre connections into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of more than 24 Mbps.
    • A Full Fibre connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is delivered through your traditional telephone line.
    • Limited download speed of up to 24 Mbps.
    • Available to 99.9% of Shotley homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Restricted availability in some parts of Shotley.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Shotley.
    • Could prove more expensive unless you have an unlimited data tariff.
    • Can tether to your smartphone without special equipment, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Shotley broadband cost

Shotley broadband bill

You also need to consider how much it costs for the broadband in Shotley. You will see many broadband providers are offering a low cost deal for new customers, but the price can quickly increase. We recommend you double check the small print of the offer before you commit to a internet service in Shotley. There are some providers that will increase the price you pay during the initial contract period. For example, recently there was a BT price hike which affects millions of BT customers.

Shotley Broadband Reliability

The reliability of broadband in Shotley should also be considered, with many of us working from home on a part-time or full-time basis, we need to have a reliable internet connection to stay in touch with work is really important.

The times when we're not working we're playing online games with friends or streaming movies and TV shows meaning without an internet connection that's reliable at your Shotley home will be an important thing to consider.

Shotley broadband customer service

Our final tip, the technical support for your Shotley internet connection is extremely important. There's a good chance you will never need to get in touch with your internet service provider, but if you ever do need to speak to them a high level of customer support that can deal with your problem in a fast and efficient manner is definitely something worth considering when making a decision for a broadband internet provider in Shotley.

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Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Shotley have about their internet connection.

Broadband Internet FAQs

How fast is the broadband in Shotley?

The average internet speed in Shotley is:

Shotley Average Download Speed Shotley Average Upload Speed
68.65 Mbps 14.55 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green cabinets that you might have near your home in Shotley, it's then connected to your house through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Shotley home. That makes it the most reliable and fastest fibre broadband. At the time of writing, 31.83% of homes in the UK .

What broadband speed do I need?

That would depend on what you will be using the internet for. Have a look at the following table for a general idea what sort of download speed you should pick for a broadband service in Shotley.

Usual Internet habits Recommended Download Speed Maximum of 2 devices
Maximum of 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit the data between your devices. 2.4Ghz WiFi travels across longer distances, but transmit data at slower speeds. 5Ghz WiFi signals have less range, but are able to transmit your data at faster speeds.

What's the telephone area code for Shotley

Corded telephone area code Shotley

The telephone dialling code, sometimes called the area code, for Shotley is 01806. When making a call to someone in Shotley, and you're located in a different region, you should add 01806 to the number you'd like to call.

How much does an 01806 Shotley call cost?

If you have calls included with your landline or mobile, then the call cost should be included in that tariff. If you don't have an included calls tariff, the cost of the call will be about 10p per minute, plus a small call set-up charge.

If you don't know whether you have inclusive calls, we recommend getting in touch with your provider before you make the call to avoid unexpected charges on your bill.

How many dialling codes does the UK have? There's a total of 645 telephone area codes in the UK. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity Supply in Shotley

People living in Shotley can choose their own supplier for gas and electricity, but whichever supplier they are with, the electricity and gas will always be supplied and maintained by the network operator for the region.

These network operators are known as Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that connects your Shotley home to the electricity grid and gas networks.

In many cases you will never need to ever contact the Shotley distribution network operator, but if you do, you can find the distribution network operator for Shotley right here.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Shotley

The electricity distribution network operator for Shotley is UK Power Networks - Eastern England. You can find the UK Power Networks - Eastern England contact details in the table below:

UK Power Networks - Eastern England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email care@ukpowernetworks.co.uk
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
London

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Shotley

There are no power plants within a 10 mile radius of Shotley.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). Additionally, a tiny amount was generated with other types of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, this is expected to reduce in the next few years as nuclear power stations in the UK’s begin to close, by 2035 there will only one nuclear power plant still producing energy. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel is generated from souces such as solar, wind, hydro, and biomass. This is expected to continue rising as the UK strives to hit its net-zero targets.

Municipalities Near Shotley

Perhaps you're wondering which towns and cities are close to Shotley, in the below table you will find the closest five municipalities to Shotley.

Closest five municipalities to Shotley
Municipality Distance from Shotley
Manningtree 3.75 miles
Copdock 4.02 miles
Stoke Park 4.74 miles
Wherstead 4.74 miles