Utilities in <u>Sidmouth

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Your Complete Guide to Utilities in Sidmouth

Are you moving and want to know more about Sidmouth? Our complete guide to utilities in Sidmouth will help you to find out everything there is to know about broadband, area codes, power generation and energy distributors, and Sidmouth water and sewerage. Keep reading to learn everything about utilities in Sidmouth.

About Sidmouth, Devon

Sidmouth EX10 has a population of 12,569 and is located in the county of Devon. Devon has a population of 795,012 people.

Who supplies my water in Sidmouth?

Sidmouth water utilities are supplied by South West Water. Below are the main phone numbers for South West Water:

Getting in touch with your water supplier for Sidmouth

Calling a phone number for South West Water is one of many contact methods to discuss your Sidmouth water account.

In the table below you will find the contact numbers for South West Water general enquiries and emergencies.

South West Water contact number South West Water Emergency contact number
0344 346 1010 0344 346 2020
Mon-Fri 8am-6pm, Sat 9am-1pm, Emergencies 24/7/365
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Write to South West Water

You can also write to South West Water, either by email or with a letter in the post. You can also send your request via the South West Water website.

If you prefer to write a letter to South West Water can do so by writing to the South West Water address below:

South West Water Address
Peninsula House, Rydon Lane
Exeter, Devon
EX2 7HR

Price of water in Sidmouth

Water bill in Sidmouth

Water rates in Sidmouth depend on whether your home has a water meter or not. It's easy to find out if your Sidmouth water rates are metered or not by looking at a recent water bill or by contacting your supplier. Homes with metered Sidmouth water rates will have a meter number listed on their water bills.

Metered Customers in Sidmouth

Customers who have a water meter installed at their Sidmouth house will pay an annual fixed charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of South West Water. Whilst the variable charges are for the consumption at your Sidmouth home.

Unmetered Customers in Sidmouth

Customers that don't have a water meter at their Sidmouth home will pay an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same no matter how much water you use at your Sidmouth home.

Water rates for unmetered customers in Sidmouth will be based on the rateable value of your home. The rateable value calculation of your Sidmouth water rates would have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If your family is small, or you don't live with others, installing a water meter at your Sidmouth could be cheaper.

Customers with bigger families that use more water will probably not benefit by having a meter installed.

How much is the average water bill in Sidmouth?

The average water bill Sidmouth residents are charged is £18.17 per month, which is £218 per year.

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How do I pay my Sidmouth water bill?

First, you must sign up and register with South West Water. Once you've registered an account with South West Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Sidmouth bill. Whilst some customers would prefer to pay annually, other customers would prefer quarterly, monthly, or even weekly payments instead. When you set up your South West Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Sidmouth?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Sidmouth EX10, your water supplier is South West Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Sidmouth Water Frequently Asked Questions

Below we have answered some common questions that customers in Sidmouth have about their water supply.

Frequently Asked Questions About Water in Sidmouth

Is tap water in Sidmouth safe to drink?

Yes! It's safe to drink the tap water in Sidmouth. You can rest assured that Sidmouth water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Sidmouth water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Sidmouth water to make it drinkable.

Where does the water in Sidmouth come from?

There are three main sources of water that supply Sidmouth:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Sidmouth

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Sidmouth is over 201ppm, this means the water in Sidmouth is rated as hard water.

What does this mean?

The water supply to your home in Sidmouth contains a higher amount of hard water minerals. hard water means your water is not as effective at cleaning dishes, glassware, clothes, or even your body. You might also notice more limescale build-up in your appliances and your tap water taste may be affected.

Selectra recommends

We recommend adding a softening agent to the water in Sidmouth.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Sidmouth No Water

If there isn't any running water in your Sidmouth home, you will need to check if the issue is to do with your home plumbing or if the issue is within your neighbourhood in Sidmouth.

If there is no water at your Sidmouth home, is it only affecting cold water or hot water? If you don't have hot water but have cold water, the issue will be with your home plumbing and not a problem affecting Sidmouth.

If there is no cold water, not even a trickle, contact South West Water for help. In this case you should try the following tips:

  1. Check the "In Your Area" sections of the South West Water website for any information explaining why you have no water.
  2. Examine the Twitter account of South West Water, they often post incident updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Verify your stop tap and make sure it's open.

Sidmouth water leak or flooding

Sidmouth water problems could be anything from flooding or a leak, to a burst water main in your Sidmouth home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you find a water leak or flooding that's not inside your Sidmouth property, you must do one of the following as soon as possible:

  1. Call South West Water regardless if the problem relates to wastewater or clean water.
  2. If you have access to the internet, go to the "report a leak" section of the South West Water website and fill in the form to report the problem.

Why does the water in Sidmouth taste strange?

If you notice a change in taste or smell with your Sidmouth water this could be down to one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can infuse the Sidmouth water with an earthy taste or smell.
  3. Plumbing can be a contributing factor to the taste of your water, adding metallic, salty, or rubbery hints to Sidmouth water.

If you are unsure about your water's appearance, smell, or taste, you should get in touch with South West Water via the contact channels listed above.

Broadband in Sidmouth EX10

Sidmouthinternet connected globe

The speed of your broadband connection at your Sidmouth home is dependant upon several factors such as:

  • Availability of fibre
  • Distance from the telephone exchange
  • Placement of your router
  • If you are connected with ethernet or wi-fi
  • Your internet service provider or ISP

Test your internet speed and see how it compares to the average broadband speed for Sidmouth with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Sidmouth Average Download Speed Sidmouth Average Upload Speed
45.00 Mbps 11.50 Mbps
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The internet connection type you have can affect the speed you get at your home in Sidmouth. An FTTP is currently the fastest broadband connection you can get in the UK however, at the time of writing, this is only available to 31.83% of UK households.

ADSL internet connections are the slowest, but for some customers in remote areas it's the only type of internet connection that's available.

What to look for when searching for a broadband provider in Sidmouth?

These days, the internet is as important as other essential utilities, maybe even more important. Which means picking a reliable provider for your internet might seem daunting at first. Don't worry, we've covered four main points worth considering before searching for a broadband provider in Sidmouth.

Availability

The first point to bear in mind before searching for a broadband provider in Sidmouth is the availability. The majority of homes in Sidmouth can take advantage of fibre or 'superfast' broadband connections, those living in rural homes may have trouble getting fast broadband.

However, new builds and properties that have been constructed in the last few years may already have access to ultrafast FTTH since developers often install the latest networks when building new homes.

Type of connection

What kinds of internet connection are available in Sidmouth?

  • Fibre broadband
    • This is the fastest type of connection you can get in Sidmouth
    • There are two categories of fibre broadband connections, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of more than 24 Mbps.
    • A Full Fibre connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through your traditional telephone line.
    • Slower speeds up to 24 Mbps.
    • High availability with for 99.9% of Sidmouth homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Limited availability in some parts of Sidmouth.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Sidmouth.
    • Can be more expensive for heavy users without unlimited data.
    • Can tether to your smartphone without special equipment, though some mobile networks do not allow tethering.
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Sidmouth broadband cost

Sidmouth broadband bill

Another important consideration is how much it costs for the broadband in Sidmouth. There are many providers offering a low priced offer especially for new customers, but the price is often for a limited period. It's important to read the terms and conditions of the deal before you sign up to a broadband connection in Sidmouth. Some providers will raise the price even during the initial contract period. We reported recently on the BT price hike which affects millions of BT customers.

Sidmouth Broadband Reliability

The reliability of the broadband connection is in Sidmouth also needs consideration, with so many people that work from home on a part-time or full-time basis, having a reliable internet connection to keep up to date with work your work is a priority.

Then in our freetime we're watching movies online or gaming online which without a reliable broadband connection at your Sidmouth home is something to think about.

Sidmouth broadband customer support

Lastly, the customer service of your Sidmouth internet connection is extremely important. There's a good chance you will never need to contact your broadband provider, however, if you have an issue and need to get in touch with them a high level of customer support that deals with your query in a fast and efficient manner is definitely something worth considering when you choose a broadband provider in Sidmouth.

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Broadband FAQ

Below we've answered some our the most common questions that customers in Sidmouth have about their internet connection.

Broadband FAQs

What's the average broadband speed in Sidmouth?

The average broadband speed in Sidmouth is:

Sidmouth Average Download Speed Sidmouth Average Upload Speed
45.00 Mbps 11.50 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to one of those green cabinets that you might have near your home in Sidmouth, it's then connected to your house through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Sidmouth property. That makes it the most reliable and fastest fibre broadband. At present, 31.83% of UK home .

How fast internet should my internet be?

It really does depend on what kind of internet user you are. Take a look at this table for a general idea which speed you should pick when signing up for broadband in Sidmouth.

Main internet uses Recommended Broadband Download Speed 2 devices or less
2 devices or less Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
3-5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to talk to your connected devices. 2.4Ghz WiFi travels across longer distances, but has a slower speed. 5Ghz WiFi signals have a smaller radius, but your data will be transmitted faster.

What's the telephone area code for Sidmouth

Corded telephone area code Sidmouth

The landline area code, sometimes called the dialling code, for Sidmouth is 01806. If you're calling somebody in Sidmouth, and you are not in the same area, you will need to add 01806 before the number you're trying to call.

How much does an 01806 Sidmouth call cost?

If you have a call plan with your landline or mobile tariff, the phone call is likely to be included as part of your tariff. If you don't have an included calls tariff, the cost of the call will be about 10p per minute, plus a small call set-up charge.

If you are unsure whether you have a plan that includes calls, we recommend getting in touch with your provider before making the call to avoid unexpected charges on your bill.

How many dialling codes does the UK have? There are 645 area codes in the UK incl. Northern Ireland. UK area codes can be three, four, or five digits long.

Gas and Electricity Supply in Sidmouth

Residents in Sidmouth are free to choose their gas and electricity provider, but regardless of the supplier they are billed by, the electricity and gas will always be supplied and maintained by the regional network operator.

We call them Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that connects your Sidmouth home to the electricity grid and gas networks.

In many cases you won't need to contact the Sidmouth distribution network operator, but should you ever need to, you can find the distribution network operator for Sidmouth below.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Sidmouth

The electricity distribution network operator for Sidmouth is Western Power Distribution - South West. You can find the Western Power Distribution - South West contact details in the table below:

Western Power Distribution - South West Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 6783 105
Email wpdnewsupplies@westernpower.co.uk
Website https://www.westernpower.co.uk/
Address Lostwithiel Road
Bodmin, Cornwall

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Sidmouth

There are no power plants within a 10 mile radius of Sidmouth.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). Additionally, a small amount was produced from other types of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations begin to close, only one will still be generating energy 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable sources can include solar, wind, hydro, and biomass. This will conmtinue to rise as the UK aims to meet its net-zero targets.

Municipalities Near Sidmouth

Perhaps you're wondering which towns and cities are close to Sidmouth, in the table below you can see the five nearest towns and cities to Sidmouth.

Closest five municipalities to Sidmouth
Municipality Distance from Sidmouth
Ottery Saint Mary 4.57 miles
Colyton 5.47 miles
Exmouth 7.52 miles
Exeter 8.91 miles