Utilities in <u>Silchester

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A Complete Guide to Utilities in Silchester

If you just moved and have some questions about Silchester? Our comprehensive utilities guide to Silchester will explain in detail everything you need to know about broadband, area codes, power generation and energy distributors, and Silchester water and sewerage. Keep reading to learn everything about utilities in Silchester.

About Silchester, Berkshire

Silchester RG7 has a population of 774 and is located in the county of Berkshire. Berkshire has a population of 915,157 people.

Who supplies my water in Silchester?

Silchester water services are provided by South East Water. Here are the main contact numbers for South East Water, Southern Water, and Thames Water:

Getting in touch with your water suppliers for Silchester

Calling a phone number for South East Water, Southern Water or Thames Water is one of many options to talk about your Silchester water problems.

South East Water phone numbers

Below, you can find the principal phone numbers for South East Water general enquiries and emergencies.

South East Water phone number South East Water Emergency phone number
0333 000 0001 0333 000 0365
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365
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Southern Water phone numbers

Below, you can find the principal phone numbers for Southern Water general enquiries and emergencies.

Southern Water phone number Southern Water Emergency phone number
0330 303 0277 0800 820 999
Mon to Fri 8am-7pm, Sat 8am-2:30pm, Emergencies 24/7/365

Thames Water phone numbers

Below, you can find the principal phone numbers for Thames Water general enquiries and emergencies.

Thames Water phone number Thames Water Emergency phone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Calling a phone number for South East Water, Southern Water, Thames Water, or is one of many options to talk about your Silchester water problems.

Write to South East Water, Southern Water or Thames Water

You can also write to South East Water, Southern Water or Thames Water, by composing a letter or sending an email. You can also send your request via the South East Water, Southern Water or Thames Water website.

South East Water

Customer that want to post a letter to South East Water can do so by writing to the South East Water address below:

South East Water Address
Rocfort Road
Snodland, Kent
ME6 5AH

Southern Water

Customer that want to post a letter to Southern Water can do so by writing to the Southern Water address below:

Southern Water Address
PO Box 564
Darlington
DL1 9ZG

If you want to email Southern Water, you must use the following email address:

Southern Water Email Address
customeraccounts@southernwater.co.uk

Thames Water

Customer that want to post a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you want to email Thames Water, you must use the following email address:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Price of water in Silchester

Water bill in Silchester

Water rates in Silchester will vary depending on if your home has a water meter or not. You can easily find out whether your Silchester water rates are metered or not by looking at a recent water bill or by speaking to the supplier. Homes with metered Silchester water rates will have a meter number listed on their water bills.

Metered Customers in Silchester

Customers that have a water meter at their Silchester home will pay a fixed annual charge, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of South East Water, Southern Water, or Thames Water. While the variable charges cover the usage at your Silchester home.

Unmetered Customers in Silchester

Customers that don't have a water meter at their Silchester home have an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same no matter how much water you use at your Silchester home.

Water rates for unmetered customers in Silchester is based on the rateable value of your home. The rateable value of your Silchester water prices were determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If your family is small, or you don't live with others, having a water meter installed at your Silchester could be cheaper.

Customers with big families are probably not going to save money by getting a water meter installed.

How much is the average water bill in Silchester?

The average water bill Silchester residents are being charged can differ between suppliers in your area. In the table below, you will see how much each supplier charges:

Supplier Average Monthly Water Bill Average Water Bill Per Year
South East Water £18.42 £221
Southern Water £14.25 £171
Thames Water £19.33 £232
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How do I pay my Silchester water bill?

You will first need to register with South East Water, Southern Water, or Thames Water. Once you've registered an account with South East Water, Southern Water, or Thames Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Silchester bill. Whilst some customers prefer to make a single annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. When you set up your South East Water, Southern Water, or Thames Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Silchester?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Silchester RG7, your water suppliers are South East Water, Southern Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Silchester Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Silchester have about their water supply.

Frequently Asked Questions About Water in Silchester

Is water from the tap in Silchester safe to drink?

Yes! It's safe to drink the tap water in Silchester. You can rest assured that Silchester water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Silchester water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Silchester water to make it drinkable.

Where does the water in Silchester come from?

There are three main sources of water that supply Silchester:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Silchester

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Silchester is higher than 276ppm, this means the water in Silchester is rated as very hard water.

What does this mean?

The clean water supply to your home in Silchester contains slightly elevated levels of minerals that cause hard water. very hard water means your home appliances are less effective and may increase your bills, your soap and shampoo will also be less effective. You might also notice more limescale build-up in your appliances and the taste of your tap water may be affected.

Selectra recommends

We recommend adding a softening agent to the water in Silchester.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Silchester No Water

If you don't have any running water in your Silchester home, you will first need to find out whether the problem is with your home plumbing or if the issue is within your neighbourhood in Silchester.

If there is no water at your Silchester home, do you only have no cold water or no hot water? If you still have cold water but no hot water, the issue will be with your home plumbing and not a problem affecting Silchester.

If you don't have any cold water, not even a trickle, contact South East Water, Southern Water, or Thames Water for advice. You can also try the following:

  1. Look at the "In Your Area" sections on the South East Water, Southern Water, or Thames Water website for any explanations as to why you have no water.
  2. Examine the Twitter account of South East Water, Southern Water, or Thames Water, they will often tweet updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Verify your stop tap and make sure it's open.

Silchester water leak or flooding

Silchester water problems could be anything from a burst water main or flooding, to a leak in your Silchester home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you discover flooding or a water leak outside your Silchester property, you must do one of the following as soon as possible:

  1. Call South East Water, Southern Water, or Thames Water regardless if the problem relates to wastewater or clean water.
  2. If you can access the internet from your location, go to the "report a leak" section of the South East Water, Southern Water, or Thames Water website and complete the online form to report the issue.

Why does the water in Silchester taste strange?

If you detect a difference in smell or taste of your Silchester water this could be down to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can infuse the Silchester water with an earthy taste or smell.
  3. Plumbing can also contribute to the taste of your household water, adding rubbery, salty, or metallic hints to Silchester water.

If you have any queries or worries about your water's smell, taste, or appearance, you should get in touch with South East Water, Southern Water, or Thames Water via the contact channels listed above.

Broadband Speed in Silchester RG7

Silchesterinternet connected globe

The speed of your broadband connection at your Silchester home depends on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • How far from the telephone exchange you are
  • Where you've placed your router
  • If you are connected with ethernet or wi-fi
  • Which provider you have

Test how fast your internet is and see if it matches the average connection speed for Silchester with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Silchester Average Download Speed Silchester Average Upload Speed
85.05 Mbps 22.17 Mbps
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The way you choose to connect to the internet can have an effect on the speed you get in Silchester. An FTTP is the fastest internet connection available in the UK at the time of writing, this has been rolled out to 31.83% of UK households.

ADSL is the slowest type of connection, but for some customers in remote areas it is the only means of connection currently available.

What should you consider when choosing an internet provider in Silchester?

It's 2022, which means the internet is just as important as any other utility, some people might consider it the most important. Which means picking a reliable provider for your internet can be unnerving. Don't worry, we've listed the four important points that you should consider when choosing an internet provider in Silchester.

Availability

The first thing you need to think about before choosing an internet provider in Silchester is what's available. Whilst many homes in Silchester can take advantage of fibre or 'superfast' connections, customers who live in a rural location may have limited access to the type of connection.

That being said, homes that have been built recently should be able to enjoy access to the FTTH since developers often install the latest infrastructure when constructing new homes.

Type of connection

What kinds of internet connection are available in Silchester?

  • Fibre broadband
    • This is the fastest type of connection you can get in Silchester
    • There are two categories of fibre broadband connections, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed that's at least 24 Mbps.
    • A Full Fibre connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's provided via your phone line.
    • Slower speeds up to 24 Mbps.
    • Available to the majority of Silchester homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Can only choose Virgin Media.
    • Restricted availability in some parts of Silchester.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Silchester.
    • Can be more expensive for heavy users without unlimited data.
    • No special equipment required by tethering to your smartphone, although some of the mobile networks in the UK will not allow tethering.
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broadband connections options

Silchester broadband price

Silchester broadband bill

Another important consideration is how much it costs for the broadband in Silchester. It's easy to find a broadband provider that's offering a low priced offer especially for new customers, but the price can quickly increase. We recommend you double check the small print of the offer before you commit to a broadband connection in Silchester. There are some providers that will increase the price you pay whilst you're in contract. In the news recently, there was a BT price hike which affects millions of BT customers.

Silchester Broadband Reliability

The reliability of broadband in Silchester must also be considered, with many of us working from home either full-time or part-time, we need to have a reliable internet connection to keep up to date with work your work can be extremely important.

Then in our freetime we're streaming movies or playing online games with friends that without a reliable internet connection for your Silchester home will be an important thing to consider.

Silchester broadband technical support

Finally, the customer support of your Silchester internet connection is of utmost importance. There's a good chance you will never need to contact the internet service provider you choose, but should the need to contact them arises a provider with excellent customer service that deals with your query quickly and efficiently is a strong plus when you choose a broadband provider in Silchester.

Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Silchester have about broadband internet.

Broadband Frequently Asked Questions

How fast is the broadband in Silchester?

The average speed of broadband in Silchester is:

Silchester Average Download Speed Silchester Average Upload Speed
85.05 Mbps 22.17 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to a green box on your street in Silchester, from which it is connected to your property through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Silchester property. That means it's the fastest and most reliable type of broadband fibre internet. At present, 31.83% of houses in the UK .

How fast internet should my internet be?

That would depend on what kind of internet user you are. Take a look at this table to find out the kind of broadband speed you should take when signing up for broadband in Silchester.

Frequent internet uses Recommended Broadband Download Speed Maximum of 2 devices
Maximum of 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit data to connected devices. 2.4Ghz WiFi travels across longer distances, but transmit data at slower speeds. 5Ghz WiFi signals don't have as much range, but are able to transmit your data at faster speeds.

What's the telephone dialling code of Silchester

Corded telephone area code Silchester

The telephone dialling code, sometimes called the area code, for Silchester is 01806. If you're calling somebody in Silchester, and you are in a different area, you will need to add 01806 to the number you're calling.

How much does an 01806 Silchester call cost?

If calls are included with your landline or mobile, the cost of the call will probably be included with your tariff. If you don't have an included calls tariff, it should cost in the region of 10p per minute, plus a small call set-up charge.

If you are uncertain whether you have calls included in your tariff, you should ask your provider before making the call to avoid additional charges on your next phone bill.

How many different area codes are there in the UK? There are 645 area codes in the UK incl. Northern Ireland. Area codes in the UK can be three, four, or five digits long.

Electricity and Gas in Silchester

Residents of Silchester can choose their gas and electricity supplier, but regardless of the supplier they are billed by, the gas and electricity is going to be supplied and maintained by the regional network operator.

We call them Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that supplies your Silchester home to the gas and electricity networks.

In many cases you won't need to contact the Silchester distribution network operator, but should you ever need to, you can quickly find out which DNO covers Silchester below.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Silchester

The electricity distribution network operator for Silchester is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email GE@ssen.co.uk
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Silchester

There are no power plants within a 10 mile radius of Silchester.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). Furthermore, a small amount was produced from other types of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, this is expected to reduce in the next few years as nuclear power stations in the UK’s begin to close, by 2035 there will only one nuclear power plant still producing energy. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel sources include solar, wind, hydro, and biomass. This is expected to continue rising as the UK is focussed on meeting its net-zero targets.

Municipalities Near Silchester

You might be wondering which municipalities are close to Silchester, we've found the five closest municipalities to Silchester.

Closest five municipalities to Silchester
Municipality Distance from Silchester
Burghfield Common -
Bradfield -
Aldermaston -
Mortimer -
Brimpton 3.24 miles