Utilities in <u>Slough

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Your Complete Guide to Utilities in Slough

If you've moved and have questions about Slough? Our comprehensive utilities guide to Slough is going to provide you with everything about broadband, area codes, power generation and energy distributors, and Slough water and sewerage. Keep reading to learn everything about utilities in Slough.

About Slough, Berkshire

Slough SL1 has a population of 149,577 and is located in the county of Berkshire. Berkshire has a population of 915,157 people.

Who supplies my water in Slough?

Slough water services are provided by Thames Water. Here are the main contact numbers for Thames Water:

Getting in touch with your water supplier for Slough

Ringing a contact number for Thames Water is just one method of contact to talk about your Slough water issues.

In the table below we have listed the main contact numbers for Thames Water general enquiries and emergencies.

Thames Water telephone number Thames Water Emergency telephone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365
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Write to Thames Water

You can also get in touch with Thames Water, by composing a letter or sending an email. You can even send your message through the Thames Water website.

If you prefer to write a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you want to email Thames Water, you can use the email address below:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Water rates in Slough

Water bill in Slough

Water rates in Slough depend on whether your home has a water meter or not. You can easily check if your Slough water rates are metered or not by checking your water bill or by contacting your supplier. Homes with metered Slough water rates will have a meter number listed on their water bills.

Metered Customers in Slough

Customers that have a water meter at their Slough house will pay an annual fixed charge, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Thames Water. Whilst the variable charges are for the consumption at your Slough home.

Unmetered Customers in Slough

Customers who don't have a meter at their Slough home pay an annual charge for their water usage. This charge is fixed, this means you will pay the same amount no matter how much water you use at your Slough home.

Water rates for unmetered customers in Slough is based on the rateable value of your home. The rateable value of your Slough water rates would have been determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you are single, or have a small family, having a water meter installed at your Slough might work out cheaper.

Customers with big families are probably not going to save money by having a meter installed.

How much is the average water bill in Slough?

The average water bill Slough residents are charged is £19.33 monthly, which works out at £232 per year.

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How do I pay my Slough water bill?

You will first need to register with Thames Water. After you've registered with Thames Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Slough bill. Whilst some customers would prefer to pay annually, other customers might want to settle for quarterly, monthly, or even weekly payments instead. As soon as you've set up your Thames Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Slough?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Slough SL1, your water supplier is Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Slough Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Slough have about their water supply.

Frequently Asked Questions About Water in Slough

Is tap water in Slough safe to drink?

Yes! The tap water is safe to drink in Slough. You can rest assured that Slough water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Slough water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Slough water to make it drinkable.

Where does the water in Slough come from?

There are three main sources of water that supply Slough:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Slough

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Slough is over 276ppm, this means the water in Slough is rated as very hard water.

What does this mean?

The water supply to your home in Slough contains a higher amount of hard water minerals. very hard water will not clean your clothes, dishes, or your body efficiently, and your appliances will be less efficient which is not good news for your utility bills. It also means an increased limescale build-up in your home appliances and the taste of your tap water may be affected.

Selectra recommends

Adding a softener to the water is recommended in Slough.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Slough No Water

If you don't have any running water in your Slough home, you will need to check if the issue is to do with your home plumbing or if the problem is an outage affecting Slough.

If there is no water at your Slough home, is it only affecting cold water or hot water? If the problem is only affecting your hot water, the issue is probably going to be with your home plumbing and not a problem affecting Slough.

If there is no cold water, not even a trickle, contact Thames Water for advice. In this case you should try the following tips:

  1. Look at the "In Your Area" sections on the Thames Water website for any information explaining why you have no water.
  2. Have a look at the Twitter account for Thames Water, quite often you will find they have posted an update about the issue.
  3. Check with your neighbours to find out if they also have no water.
  4. Verify your stop tap and make sure it's open.

Slough water leak or flooding

Slough water problems could be anything from a burst water main or flooding, to a leak in your Slough home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you find a water leak or flooding that's not inside your Slough property, you should try to do one of the following as long as it's safe to do so:

  1. Contact Thames Water regardless if the issue relates to drinking water or wastewater.
  2. If you can access the internet from your location, visit the "report a leak" page on the Thames Water website and complete the online form to report the issue.

Why does the water in Slough taste strange?

If you notice a change in taste or smell with your Slough water this could be down to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can infuse the Slough water with an earthy smell or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding rubbery, salty, or metallic hints to Slough water.

If you have questions about your water's taste, smell, or appearance, you should get in touch with Thames Water via the contact channels listed above.

Broadband Speed in Slough SL1

Sloughinternet connected globe

The broadband speed you get at your Slough home is dependant upon several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • How far from the telephone exchange you are
  • Placement of your router
  • Using wi-fi or ethernet connection
  • Your internet service provider or ISP

Test the speed of your connection and see how it compares to the average internet speed in Slough with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Slough Average Download Speed Slough Average Upload Speed
92.20 Mbps 25.90 Mbps
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The way you choose to connect to the internet can affect your download and upload speed in Slough. An FTTP is the fastest internet connection available in the UK and is available to 31.83% of UK households.

ADSL internet connections are the slowest, in some remote parts of the UK this type of connection is the only one currently available.

Things to consider when picking a broadband provider in Slough?

These days, the internet is as important as other essential utilities, perhaps more important. That means choosing an internet service provider can be unnerving. To ease the pressure, we've covered four main points that you should consider when picking a broadband provider in Slough.

Availability

The first point to bear in mind when picking a broadband provider in Slough is the availability. Most homes in Slough should be able to enjoy fibre or 'superfast' broadband connections, customers who live in a rural location may have trouble getting fast broadband.

That being said, homes that have been built recently may already have access to ultrafast FTTH because property developers will often choose to install the latest technology during construction.

Type of connection

What are the different types of connection in Slough?

  • Fibre broadband
    • This is the fastest type of connection you can get in Slough
    • There are two categories of fibre broadband connections, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of more than 24 Mbps.
    • A Full Fibre broadband internet connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is provided via your phone line.
    • Has a slower download speed of up to 24 Mbps.
    • Available to the majority of Slough homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Availability can be limited in some parts of Slough.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Slough.
    • Might work out more expensive without an unlimited data plan.
    • Can tether to your smartphone without special equipment, although some of the mobile networks in the UK will not allow tethering.
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Slough broadband value for money

Slough broadband bill

Another important consideration is how much it costs for the broadband in Slough. It's easy to find a broadband provider that's offering a low cost deal for new customers, but the price is often for a limited period. You should always look in the terms and conditions of the deal when you sign up for a internet service in Slough. There are some providers that will increase the price you pay whilst you're in contract. We reported recently on the BT price hike which will be felt by millions of BT customers.

Slough Broadband Reliability

The reliability of the broadband connection is in Slough must also be considered, with many people working from home either full-time or part-time, knowing you have a reliable broadband connection to keep up to date with work your work is a priority.

When we're relaxing we're playing online games with friends or streaming movies and TV shows that without a reliable internet connection for your Slough home is going to be important.

Slough broadband customer service

Lastly, the technical support for your Slough broadband connection is of utmost importance. You might never need to contact your broadband provider, but should the need to contact them arises a high level of customer support that can deal with your problem in a fast and efficient manner should be considered when making a decision for a broadband internet provider in Slough.

Broadband FAQ

Below we've answered some our the most common questions that customers in Slough have about broadband internet.

Broadband FAQs

How fast is the broadband in Slough?

The average broadband speed in Slough is:

Slough Average Download Speed Slough Average Upload Speed
92.20 Mbps 25.90 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to a green box on your street in Slough, it's then connected to your house through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Slough home. That means it's the fastest and most reliable type of broadband fibre internet. Currently, 31.83% of houses in the UK .

How fast internet should my internet be?

That will be dependant on what kind of internet user you are. Check out the table below for a general idea the kind of broadband speed you should choose when signing up for broadband in Slough.

Frequent internet uses Recommended Download Speed 2 devices or less
2 devices or less Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
3-5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
Over 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to talk to your connected devices. 2.4Ghz WiFi travels further, but has a slower speed. 5Ghz WiFi signals don't have as much range, but will transmit the data between devices at faster rates.

What's the telephone dialling code of Slough

Corded telephone area code Slough

The telephone area code, sometimes called the landline dialling code, for Slough is 01753. If you're calling somebody in Slough, and you are not in the same area, you must add 01753 to the number you'd like to call.

How much does an 01753 Slough call cost?

If calls are included with your mobile or landline tariff, then the call cost is likely to be included in that tariff. Without an inclusive calls plan, it should cost in the region of 10p per minute, plus the call set-up charge.

If you are unsure whether you have calls included in your tariff, we recommend getting in touch with your provider before you make the call to avoid unexpected charges on your bill.

How many telephone area codes are there in the UK? There's a total of 645 telephone area codes in the UK. UK area codes can be three, four, or five digits long.

Electricity and Gas in Slough

Residents in Slough can choose their gas and electricity provider, but regardless of which supplier they choose, the electricity and gas is maintained and supplied by the regional network operator.

We call them Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that supplies your Slough home to the electricity grid and gas networks.

More often than not you won't need to speak to the Slough distribution network operator, but if you do, you can quickly find out which DNO covers Slough in this section.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Slough

The electricity distribution network operator for Slough is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email GE@ssen.co.uk
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Slough

There are no power plants within a 10 mile radius of Slough.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). In addition, a small amount was produced from other types of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations are scheduled for closure, only one will still be generating energy 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable sources can include hydro, solar, wind, and biomass. This will conmtinue to rise as the UK is focussed on meeting its net-zero targets.

Towns and Cities Near Slough

You might be wondering which municipalities are within reach of Slough, in the table below you can see the five closest municipalities to Slough.

Closest five municipalities to Slough
Municipality Distance from Slough
Salt Hill -
Burnham -
Ermine & St Giles Estates 0.15 miles