A Complete Guide to Utilities in Smallthorne

Are you moving and want to know more about Smallthorne? Our utilities guide to Smallthorne is going to provide you with everything about broadband, area codes, power generation and energy distributors, and Smallthorne water and sewerage. Keep reading to learn everything about utilities in Smallthorne.

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About Smallthorne, Staffordshire

Smallthorne ST6 has a population of 5,827 and is located in the county of Staffordshire. Staffordshire has a population of 874,190 people.

Who supplies my water in Smallthorne?

Smallthorne water services are supplied by Severn Trent. Here are the main contact numbers for Severn Trent:

Getting in touch with your water supplier for Smallthorne

Calling a phone number for Severn Trent is one of many contact methods to deal with your Smallthorne water issues.

Below, you can find the principal contact numbers for Severn Trent general enquiries and emergencies.

Severn Trent telephone number Severn Trent Emergency telephone number
0345 750 0500 0800 783 4444
Mon-Fri 8am-8pm, Sat 9am-3pm, Bank Holidays 9am-5pm, Emergencies 24/7/365

Write to Severn Trent

Additionally, you can communicate with Severn Trent, either by email or with a letter in the post. You can also submit your request on the Severn Trent website.

If you prefer to write a letter to Severn Trent can do so by writing to the Severn Trent address below:

Severn Trent Address
PO Box 407
Darlington
DL1 9WD

If you would like to email Severn Trent, you should use the following email address:

Severn Trent Email Address
[email protected]
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Cost of water in Smallthorne

Water bill in Smallthorne

Water rates in Smallthorne will vary depending on if your home has a water meter or not. You can easily check if your Smallthorne water rates are metered or not by checking your water bill or by speaking to the supplier. Homes with metered Smallthorne water rates will have a meter number listed on their water bills.

Metered Customers in Smallthorne

Customers who have a water meter installed at their Smallthorne house will pay an annual fixed charge, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Severn Trent. Whilst the variable charges are for the consumption at your Smallthorne home.

Unmetered Customers in Smallthorne

Customers without a meter at their Smallthorne home pay an annual charge for their water usage. This charge is fixed, meaning you'll pay the same regardless of the amount of water you use at your Smallthorne home.

The rate unmetered customers pay for water in Smallthorne is going to be based on the rateable value of your home. The rateable value part of your Smallthorne water prices were determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If your family is small, or you don't live with others, having a water meter installed at your Smallthorne may save you money.

Customers with large households are unlikely to see any savings by installing a water meter.

How much is the average water bill in Smallthorne?

The average water bill Smallthorne residents are being charged is £16.58 per month, which is £199 a year.

How do I pay my Smallthorne water bill?

First of all, you will need to register with Severn Trent. Once you've registered an account with Severn Trent, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Smallthorne bill. Whilst some customers prefer to make a single annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. After you've set up your Severn Trent account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Smallthorne?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Smallthorne ST6, your water supplier is Severn Trent.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Smallthorne Water Frequently Asked Questions

Below we have answered some common questions that customers in Smallthorne have about their water supply.

Frequently Asked Questions About Water in Smallthorne

Is tap water in Smallthorne safe to drink?

Yes! The tap water is safe to drink in Smallthorne. You can rest assured that Smallthorne water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Smallthorne water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Smallthorne water to make it drinkable.

Where does the water in Smallthorne come from?

There are three main sources of water that supply Smallthorne:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Smallthorne

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Smallthorne is over 276ppm, this means the water in Smallthorne is rated as very hard water.

What does this mean?

The water supply to your home in Smallthorne contains a higher amount of hard water minerals. very hard water means your home appliances are less effective and may increase your bills, your soap and shampoo will also be less effective. There may also be more limescale in your appliances and your tap water taste may be affected.

Selectra recommends

You should add a water softener to the water in Smallthorne.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Smallthorne No Water

If you have no water in your Smallthorne home, you need to find out if the issue is to do with your home plumbing or if the problem is a widespread issue affecting Smallthorne.

If there is no water at your Smallthorne home, do you only have no cold water or no hot water? If the problem is only affecting your hot water, the issue is probably going to be with your home plumbing and not a problem affecting Smallthorne.

If you don't have any cold water, not even a trickle, contact Severn Trent for help. In this case you should try the following tips:

  1. Look at the "In Your Area" sections on the Severn Trent website for any information explaining why you have no water.
  2. Check the Twitter account of Severn Trent, quite often you will find they have posted an update about the issue.
  3. Ask your neighbours whether they have the same issue as you.
  4. Check that your stop tap is open.

Smallthorne water leak or flooding

Smallthorne water problems might include anything from a leak, a burst water main, or flooding in your Smallthorne home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you discover flooding or a water leak outside your Smallthorne property, you should try to do one of the following as long as it's safe to do so:

  1. Call Severn Trent regardless if the problem relates to wastewater or clean water.
  2. If you can access the internet from your location, navigate to the "report a leak" area of the Severn Trent website and fill out the online form.

Why does the water in Smallthorne taste strange?

If you find the taste or smell is different with your Smallthorne water this may be due to one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can impermeate the Smallthorne water with an earthy smell or taste.
  3. Plumbing can also contribute to the taste of your household water, adding salty, metallic, or rubbery hints to Smallthorne water.

If you have questions about your water's taste, smell, or appearance, you can speak to Severn Trent using the contact information above.

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Internet in Smallthorne ST6

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The speed of your broadband connection at your Smallthorne home can vary depending on several factors such as:

  • Fibre availability
  • Distance from the telephone exchange
  • Placement of your router
  • Using wi-fi or ethernet connection
  • Your internet service provider or ISP

Test how fast your internet is and see if it matches the average internet speed in Smallthorne with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Smallthorne Average Download Speed Smallthorne Average Upload Speed
87.15 Mbps 21.23 Mbps
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The type of internet connection you have can affect the speed you get at your home in Smallthorne. An FTTP is the fastest internet connection available in the UK at the time of writing, this has been rolled out to 31.83% of UK households.

ADSL internet connections are the slowest, but for some customers in remote areas it's the only type of internet connection available.

Things to consider when picking a broadband provider in Smallthorne?

These days, the internet is as important as other essential utilities, some people might consider it the most important. So picking the right internet provider might seem daunting at first. Worry not, we've covered four main points to think about when picking a broadband provider in Smallthorne.

Availability

The first thing to consider whilst picking a broadband provider in Smallthorne is what's available. Most homes in Smallthorne should be able to enjoy fibre or 'superfast' connections, those living in rural homes may have trouble getting fast broadband.

That being said, homes that have been built recently may already have access to ultrafast FTTH as developers often tend to install the latest technology during construction.

Type of connection

What kinds of internet connection are available in Smallthorne?

  • Fibre broadband
    • This is the fastest available internet connection in Smallthorne
    • Fibre broadband is split into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed that's at least 24 Mbps.
    • A Full Fibre broadband internet connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's provided via your phone line.
    • Limited download speed of up to 24 Mbps.
    • Available to 99.9% of Smallthorne homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Limited availability in some parts of Smallthorne.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Smallthorne.
    • Might work out more expensive without an unlimited data plan.
    • No special equipment required by tethering to your smartphone, however there are some mobile networks that restrict tethered connections.
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Smallthorne broadband value for money

Smallthorne broadband bill

You also need to consider the price you pay for broadband in Smallthorne. You will see many broadband providers are offering a low priced offer especially for new customers, however you might find the rate suddenly goes up. We recommend you double check the small print of the offer when you sign up for a internet connection in Smallthorne. Some providers may even increase the price during the initial contract period. We reported recently on the BT price hike which will be felt by millions of BT customers.

Smallthorne Broadband Reliability

The reliability of the broadband connection is in Smallthorne should also be considered, with so many people that work from home either full-time or part-time, we need to have a reliable internet connection to keep up to date with work your work is a priority.

Then in our freetime we're watching movies online or gaming online meaning without an internet connection that's reliable at your Smallthorne home is going to be important.

Smallthorne broadband customer service

Lastly, the customer support of your Smallthorne broadband internet is extremely important. Hopefully you shouldn't have to contact your broadband provider, but if you ever do need to speak to them then having solid customer service that is able to solve your issue quickly and efficiently should be considered when making a decision for a broadband internet provider in Smallthorne.

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Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Smallthorne have about their internet connection.

Broadband FAQs

How fast is the broadband in Smallthorne?

The average broadband speed in Smallthorne is:

Smallthorne Average Download Speed Smallthorne Average Upload Speed
87.15 Mbps 21.23 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green boxes on your street in Smallthorne, from which it is connected to your property through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Smallthorne property. That means it's the fastest and most reliable type of broadband fibre internet. At the time of writing, 31.83% of homes in the UK .

What speed internet is best for me?

It really does depend on what you will be using the internet for. Check out the table below to find out what sort of download speed you should choose for a broadband service in Smallthorne.

Usual Internet habits Recommended Broadband Download Speed Up to 2 devices
Up to 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
More than 5 devices All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to talk to your connected devices. 2.4Ghz WiFi travels further, but has a slower speed. 5Ghz WiFi signals have less range, but your data will be transmitted faster.

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What's the telephone dialling code of Smallthorne

Corded telephone area code Smallthorne

The telephone dialling code, sometimes called the area code, for Smallthorne is 01782. If you're calling somebody in Smallthorne, and you are not in the same area, you will need to add 01782 before the number you're trying to call.

How much does an 01782 Smallthorne call cost?

If you have calls included with your mobile or landline tariff, then the call cost is likely to be included with your tariff. If calls are not included with your tariff, the cost of the call will be about 10p per minute, plus an additional call set-up charge.

If you are unsure whether you have inclusive calls, please check with your provider before calling to avoid additional charges on your next phone bill.

How many telephone area codes are there in the UK? There's a total of 645 telephone area codes in the UK. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity Supply in Smallthorne

Residents in Smallthorne can choose their gas and electricity provider, but whichever supplier they are with, the electricity and gas is supplied and maintained by the network operator for the region.

These network operators are officially called Distribution Network operators (DNOs) and it is these companies that own and operates the infrastructure that connect your Smallthorne home to the gas and electricity networks.

More often than not you won't need to contact the Smallthorne distribution network operator, but should you ever need to, you can quickly find out which DNO covers Smallthorne right here.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Smallthorne

The electricity distribution network operator for Smallthorne is Western Power Distribution - Midlands. You can find the Western Power Distribution - Midlands contact details in the table below:

Western Power Distribution - Midlands Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 6783 105
Email [email protected]
Website https://www.westernpower.co.uk/
Address Toll End Road
Tipton
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There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near Smallthorne

There are no power plants within a 10 mile radius of Smallthorne.

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Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). In addition, a tiny amount was generated with other kinds of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, and in the coming years this is expected to reduce as nuclear power stations in the UK’s begin to close, by 2035 there will only one nuclear power plant still producing energy. However, new nuclear reactors are being planned such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable sources can include hydro, solar, wind, and biomass. This will conmtinue to rise as the UK strives to hit its net-zero targets.

Municipalities Close By Smallthorne

Perhaps you're wondering which towns and cities are nearby Smallthorne, in the table below you can see the closest five municipalities to Smallthorne.

Closest five municipalities to Smallthorne
Municipality Distance from Smallthorne
Brown Edge -
Newcastle-under-Lyme 1.08 miles
Hanley 1.74 miles
Cobridge 1.74 miles