Utilities in <u>Southend-on-Sea

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A Complete Guide to Utilities in Southend-on-Sea

If you've moved and have questions about Southend-on-Sea? Our comprehensive utilities guide to Southend-on-Sea will help you to find out everything about broadband, area codes, power generation and energy distributors, and Southend-on-Sea water and sewerage. Keep reading to learn everything about utilities in Southend-on-Sea.

About Southend-on-Sea, Essex

Southend-on-Sea SS0 has a population of 183,453 and is located in the county of Essex. Essex has a population of 1,832,752 people.

Who supplies my water in Southend-on-Sea?

Southend-on-Sea water utilities are supplied by Anglian Water. Here are the main contact numbers for Anglian Water, and Essex & Suffolk Water:

How to reach your water providers in Southend-on-Sea

Speaking to an advisor at Anglian Water or Essex & Suffolk Water is just one method of contact to talk about your Southend-on-Sea water account.

Anglian Water phone numbers

In the table below we have listed the main phone numbers for Anglian Water general enquiries and emergencies.

Anglian Water telephone number Anglian Water Emergency telephone number
0345 791 9155 0345 714 5145
Mon to Fri 8am-8pm,Sat 8am-4pm, Sun 10am-4pm,Bank holidays 10am-4pm, Emergencies 24/7/365
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Essex & Suffolk Water phone numbers

In the table below we have listed the main phone numbers for Essex & Suffolk Water general enquiries and emergencies.

Essex & Suffolk Water telephone number Essex & Suffolk Water Emergency telephone number
0345 782 0111 0800 526 337
Mon-Fri 8am-7pm, Sat 8am to 1pm, Emergencies 24/7/365

Write to Anglian Water or Essex & Suffolk Water

You can also get in touch with Anglian Water or Essex & Suffolk Water, you have the choice of posting a letter or sending an email. You can also submit your request on the Anglian Water or Essex & Suffolk Water website.

Anglian Water

If you prefer to write a letter to Anglian Water can do so by writing to the Anglian Water address below:

Anglian Water Address
PO Box 4994
BN11 9AL

If you would like to email Anglian Water, you can use the email address below:

Anglian Water Email Address

Essex & Suffolk Water

If you prefer to write a letter to Essex & Suffolk Water can do so by writing to the Essex & Suffolk Water address below:

Essex & Suffolk Water Address
Northumbrian Water Ltd, Northumbria House, Abbey Road

If you would like to email Essex & Suffolk Water, you can use the email address below:

Essex & Suffolk Water Email Address

Water rates in Southend-on-Sea

Water bill in Southend-on-Sea

Water rates in Southend-on-Sea are based on if your home has a water meter or not. You can easily check if your Southend-on-Sea water rates are metered or unmetered rates by checking your water bill or by getting in touch with the supplier. Homes with metered Southend-on-Sea water rates will have a meter number listed on their water bills.

Metered Customers in Southend-on-Sea

Customers with a water meter at their Southend-on-Sea property will pay an annual charge that is fixed, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Anglian Water or Essex & Suffolk Water. Whilst the variable charges cover the consumption at your Southend-on-Sea home.

Unmetered Customers in Southend-on-Sea

Customers who don't have a meter at their Southend-on-Sea home will pay an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same regardless of the amount of water you use at your Southend-on-Sea home.

The rate unmetered customers pay for water in Southend-on-Sea is based on the rateable value of your home. The rateable value calculation of your Southend-on-Sea water rates will have been determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you are single, or have a small family, having a water meter installed at your Southend-on-Sea could be cheaper.

Customers with big families are probably not going to save money by having a meter installed.

How much is the average water bill in Southend-on-Sea?

The average water bill Southend-on-Sea residents are billed will depend on which water company supplies your home. You can see in the table below the average water bill by supplier:

Supplier Average Monthly Water Bill Average Water Bill Annually
Anglian Water £16.83 £202
Essex & Suffolk Water £20.50 £246
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How do I pay my Southend-on-Sea water bill?

First, you must sign up and register with Anglian Water or Essex & Suffolk Water. After you register your details with Anglian Water or Essex & Suffolk Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Southend-on-Sea bill. Whilst some customers would prefer to pay annually, other customers would prefer quarterly, monthly, or even weekly payments instead. After you've set up your Anglian Water or Essex & Suffolk Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Southend-on-Sea?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Southend-on-Sea SS0, your water suppliers are Anglian Water and Essex & Suffolk Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Southend-on-Sea Water Frequently Asked Questions

Below we have answered some common questions that customers in Southend-on-Sea have about their water supply.

Frequently Asked Questions About Water in Southend-on-Sea

Is the tap water in Southend-on-Sea safe to drink?

Yes! The tap water is safe to drink in Southend-on-Sea. You can rest assured that Southend-on-Sea water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Southend-on-Sea water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Southend-on-Sea water to make it drinkable.

Where does the water in Southend-on-Sea come from?

There are three main sources of water that supply Southend-on-Sea:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Southend-on-Sea

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Southend-on-Sea is fewer than 200ppm, this means the water in Southend-on-Sea is rated as medium water.

What does this mean?

The clean water supply to your home in Southend-on-Sea over. medium water will not clean your clothes, dishes, or your body efficiently, and your appliances will be less efficient which is not good news for your utility bills. It also means an increased limescale build-up in your home appliances and it may affect the taste of your tap water.

Selectra recommends

You should add a water softener to the water in Southend-on-Sea.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Southend-on-Sea No Water

If you have no water in your Southend-on-Sea home, you will need to check if the issue is to do with your home plumbing or if the problem is an outage affecting Southend-on-Sea.

If there is no water at your Southend-on-Sea home, is the problem no cold water or no hot water? If the problem is only affecting your hot water, the problem will be with the plumbing at your home and not a problem affecting Southend-on-Sea.

If your home has no cold water, not even a trickle, contact Anglian Water or Essex & Suffolk Water for assistance. If this is the case, you can try these tips:

  1. Check the "In Your Area" sections of the Anglian Water or Essex & Suffolk Water website for any information explaining the reason your home has no water.
  2. Have a look at the Twitter account for Anglian Water or Essex & Suffolk Water, they often post incident updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Check that your stop tap is open.

Southend-on-Sea water leak or flooding

Southend-on-Sea water problems might include anything from a burst water main or flooding, to a leak in your Southend-on-Sea home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you notice a water leak or flooding outside your Southend-on-Sea property, you should try to do one of the following as long as it's safe to do so:

  1. Call Anglian Water or Essex & Suffolk Water regardless if the issue relates to drinking water or wastewater.
  2. If you can access the internet from your location, go to the "report a leak" section of the Anglian Water or Essex & Suffolk Water website and complete the online form to report the issue.

Why does the water in Southend-on-Sea taste strange?

If you notice a change in taste or smell with your Southend-on-Sea water this could be because of one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can affect it by infusing your Southend-on-Sea water with an earthy taste or smell.
  3. Plumbing can cause the taste of your water to change, adding metallic, salty, or rubbery hints to Southend-on-Sea water.

If you have questions about your water's taste, smell, or appearance, you should get in touch with Anglian Water or Essex & Suffolk Water on the contact details above.

Broadband in Southend-on-Sea SS0

Southend-on-Seainternet connected globe

The speed of your internet connection at your Southend-on-Sea home depends on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Distance from the telephone exchange
  • Location of the router in your home
  • Using wi-fi or ethernet connection
  • Your internet service provider or ISP

Test how fast your internet is and see how it compares to the average broadband speed for Southend-on-Sea with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Southend-on-Sea Average Download Speed Southend-on-Sea Average Upload Speed
73.90 Mbps 17.35 Mbps
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The internet connection type you have can have an effect on the speed you get in Southend-on-Sea. An FTTP is the fastest internet connection available in the UK at the time of writing, this has been rolled out to 31.83% of UK households.

ADSL is the slowest type of connection, in parts of the UK that are more remote this type of connection is the only one currently available.

What to look for when picking a broadband provider in Southend-on-Sea?

It's 2022, which means the internet is just as important as any other utility, perhaps more important. That means choosing an internet service provider could feel daunting. Worry not, we've covered four main points to think about when picking a broadband provider in Southend-on-Sea.


The first point to bear in mind when picking a broadband provider in Southend-on-Sea is the issue of availability. Most homes in Southend-on-Sea should have access to superfast' or fibre connections, people outside a built-up area could face issues getting access to the fastest internet.

However, new builds and properties that have been constructed in the last few years will likely have be able to get ultrafast FTTH because property developers will often choose to install the latest networks when building new homes.

Type of connection

What kinds of internet connection are available in Southend-on-Sea?

  • Fibre broadband
    • This is the fastest available internet connection in Southend-on-Sea
    • Fibre broadband is split into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of at least 24 Mbps.
    • A Full Fibre broadband internet connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is provided via your phone line.
    • Slower speeds up to 24 Mbps.
    • Available to the majority of Southend-on-Sea homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Availability can be limited in some parts of Southend-on-Sea.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Southend-on-Sea.
    • Can be more expensive for heavy users without unlimited data.
    • You don't need a router if you tether the connection to your smartphone, though some mobile networks do not allow tethering.
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Southend-on-Sea broadband value for money

Southend-on-Sea broadband bill

Another important consideration is the monthly cost of broadband in Southend-on-Sea. There are many providers offering a cheap introductory offer for new customers, but the price can quickly increase. We recommend you double check the terms and conditions of the deal before you sign up to a internet connection in Southend-on-Sea. There are some providers that will increase the price you pay during the initial contract period. For example, recently there was a BT price hike which will be felt by millions of BT customers.

Southend-on-Sea Broadband Reliability

The reliability of the broadband connection is in Southend-on-Sea also needs consideration, with many of us working from home either full-time or part-time, we need to have a reliable internet connection to keep up to date with work your work can be extremely important.

The times when we're not working we're playing online games with friends or streaming movies and TV shows that without a reliable internet connection for your Southend-on-Sea home is something to think about.

Southend-on-Sea broadband customer service

Finally, the technical support for your Southend-on-Sea broadband connection is really important. Hopefully you shouldn't have to contact your broadband provider, but if you ever do need to speak to them a high level of customer support that can deal with your problem efficiently and quickly should be considered when selecting an internet provider in Southend-on-Sea.

Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Southend-on-Sea ask about their broadband.

Broadband Internet FAQs

What's the average broadband speed in Southend-on-Sea?

The average internet speed in Southend-on-Sea is:

Southend-on-Sea Average Download Speed Southend-on-Sea Average Upload Speed
73.90 Mbps 17.35 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green cabinets that you might have near your home in Southend-on-Sea, from there it's connected to your home through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Southend-on-Sea home. That means it's the fastest and most reliable type of broadband fibre internet. At present, 31.83% of houses in the UK .

What broadband speed do I need?

That will be dependant on how you will use the internet. Take a look at this table for a rough guide to which speed you should choose when signing up for broadband in Southend-on-Sea.

Main internet uses Recommended Broadband Speed Maximum of 2 devices
Maximum of 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
3-5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit the data between your devices. 2.4Ghz WiFi travels further, but has a slower speed. 5Ghz WiFi signals have a smaller radius, but are able to transmit your data at faster speeds.

What's the telephone dialling code of Southend-on-Sea

Corded telephone area code Southend-on-Sea

The telephone dialling code, sometimes called the area code, for Southend-on-Sea is 01702. If you're calling somebody in Southend-on-Sea, and you are in a different area, you should add 01702 to the number you'd like to call.

How much does an 01702 Southend-on-Sea call cost?

If calls are included with your landline or mobile tariff, then the call cost will probably be included in that tariff. Without an inclusive calls plan, you can expect to pay around 10p per minute, plus an additional call set-up charge.

If you are unsure whether you have inclusive calls, we recommend getting in touch with your provider before you make the call so you don't find unexpected charges on your telephone bill.

How many telephone area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. They are a mix of three, four, or five digits long.

Gas and Electricity in Southend-on-Sea

People living in Southend-on-Sea are free to choose their own supplier for gas and electricity, but regardless of which supplier they choose, the electricity and gas will always be supplied and maintained by the network operator for the region.

These network operators are officially called Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that connects your Southend-on-Sea home to the gas network and electricity grid.

More often than not you won't need to contact the Southend-on-Sea distribution network operator, but if you do, you can quickly find out which DNO covers Southend-on-Sea below.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Southend-on-Sea

The electricity distribution network operator for Southend-on-Sea is UK Power Networks - Eastern England. You can find the UK Power Networks - Eastern England contact details in the table below:

UK Power Networks - Eastern England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email care@ukpowernetworks.co.uk
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Southend-on-Sea

There are no power plants within a 10 mile radius of Southend-on-Sea.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This came mostly from natural gas (42%) and coal (2.7%). In addition, a small amount was produced from fossil fuels from other sources (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, this is expected to reduce in the next few years as nuclear power stations in the UK’s begin to close, only one will still be generating energy 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel is generated from souces such as hydro, solar, wind, and biomass. This will conmtinue to rise as the UK aims to meet its net-zero targets.

Towns and Cities Near Southend-on-Sea

If you've ever wondered which municipalities are nearby Southend-on-Sea, in the table below you can see the closest five municipalities to Southend-on-Sea.

Closest five municipalities to Southend-on-Sea
Municipality Distance from Southend-on-Sea
Leigh-on-Sea 1.14 miles
Rochford 3.07 miles
Canvey Island 4.11 miles
Rayleigh 4.2 miles