Utilities in <u>Southway

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Your Complete Guide to Utilities in Southway

If you just moved and have some questions about Southway? Our comprehensive utilities guide to Southway is going to provide you with everything about broadband, area codes, power generation and energy distributors, and Southway water and sewerage. Keep reading to learn everything about utilities in Southway.

About Southway, Devon

Southway PL6 has a population of 13,029 and is located in the county of Devon. Devon has a population of 795,012 people.

Who supplies my water in Southway?

Southway water services are provided by South West Water. Below are the main phone numbers for South West Water:

How to get in touch with the water supplier in Southway

Speaking to an advisor at South West Water is one of many options to talk about your Southway water issues.

In the table below we have listed the main phone numbers for South West Water general enquiries and emergencies.

South West Water telephone number South West Water Emergency telephone number
0344 346 1010 0344 346 2020
Mon-Fri 8am-6pm, Sat 9am-1pm, Emergencies 24/7/365
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Write to South West Water

You can also get in touch with South West Water, by composing a letter or sending an email. You can even send your message through the South West Water website.

If you prefer to send a letter to South West Water can do so by writing to the South West Water address below:

South West Water Address
Peninsula House, Rydon Lane
Exeter, Devon
EX2 7HR

Cost of water in Southway

Water bill in Southway

Water rates in Southway will vary depending on if your home has a water meter or not. You can easily check if your Southway water rates are metered or not by looking at a recent water bill or by speaking to the supplier. Homes with metered Southway water rates will have a meter number listed on their water bills.

Metered Customers in Southway

Customers who have a water meter installed at their Southway property will pay an annual charge that is fixed, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of South West Water. Whilst the variable charges cover the consumption at your Southway home.

Unmetered Customers in Southway

Customers that don't have a water meter at their Southway home will pay an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount no matter how much water you use at your Southway home.

The rate unmetered customers pay for water in Southway will be based on the rateable value of your home. The rateable value of your Southway water rates would have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you have a small family, or live alone, installing a water meter at your Southway may save you money.

Customers with large households are unlikely to see any savings by getting a water meter installed.

How much is the average water bill in Southway?

The average water bill Southway residents are being charged is £18.17 each month, that's £218 per year.

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How do I pay my Southway water bill?

First of all, you will need to register with South West Water. After you register your details with South West Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Southway bill. Whilst some customers would prefer to pay annually, other customers might want to settle for quarterly, monthly, or even weekly payments instead. When you set up your South West Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Southway?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Southway PL6, your water supplier is South West Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Southway Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Southway have about their water supply.

Frequently Asked Questions About Water in Southway

Is tap water in Southway safe to drink?

Yes! You can drink the tap water in Southway. You can rest assured that Southway water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Southway water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Southway water to make it drinkable.

Where does the water in Southway come from?

There are three main sources of water that supply Southway:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Southway

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Southway is less than 60ppm, that means the water hardness in in Southway is rated as soft water.

What does this mean?

The water being supplied to your home in Southway contains a minimal level of hard water minerals. soft water means your clothes should be softer after washing, and your appliances more efficient. You might also notice less limescale build-up in your appliances which extends their lifespan.

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You don't need to add a water softener to the water in Southway.

Southway No Water

If you have no water in your Southway home, you will need to check if the issue is to do with your home plumbing or if the problem is a widespread issue affecting Southway.

If there is no water at your Southway home, do you only have no cold water or no hot water? If the problem is only affecting your hot water, the issue will be with your home plumbing and not a problem affecting Southway.

If you don't have any cold water, not even a trickle, contact South West Water for help. If this is the case, you can try these tips:

  1. Check the "In Your Area" sections of the South West Water website for any information explaining the reason your home has no water.
  2. Examine the Twitter account of South West Water, they often post incident updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Verify your stop tap and make sure it's open.

Southway water leak or flooding

Southway water problems might include anything from flooding or a leak, to a burst water main in your Southway home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you find a water leak or flooding that's not inside your Southway property, you must do one of the following as soon as possible:

  1. Call South West Water whether the problem is with clean water or wastewater.
  2. If you have access to the internet, navigate to the "report a leak" area of the South West Water website and fill out the online form.

Why does the water in Southway taste strange?

If you detect a difference in smell or taste of your Southway water this could be down to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can infuse the Southway water with a somewhat earthy aroma or taste.
  3. Plumbing can also contribute to the taste of your household water, adding salty, metallic, or rubbery hints to Southway water.

If you have questions about your water's taste, smell, or appearance, you can speak to South West Water via the contact channels listed above.

Internet in Southway PL6

Southwayinternet connected globe

The speed of your internet connection at your Southway home depends on several factors such as:

  • Fibre availability
  • Proximity of the local telephone exchange
  • Placement of your router
  • If you're using wi-fi or ethernet
  • Your broadband provider

Test the speed of your connection and see how it compares to the average internet speed in Southway with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Southway Average Download Speed Southway Average Upload Speed
71.03 Mbps 12.17 Mbps
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The way you choose to connect to the internet can have an effect on the speed you get in Southway. An FTTP is currently the fastest broadband connection you can get in the UK however, at the time of writing, this is only available to 31.83% of households in the UK.

The slowest way to access the internet is ADSL, in parts of the UK that are more remote it is the only means of connection currently available.

Things to consider when picking a broadband provider in Southway?

It's 2022, which means the internet is just as important as any other utility, perhaps more important. That means choosing an internet service provider can be unnerving. To ease the pressure, let's take a look at the top four points to think about when picking a broadband provider in Southway.

Availability

The first point to bear in mind whilst picking a broadband provider in Southway is what's available. Most homes in Southway can take advantage of fibre or 'superfast' connections, those living in rural homes could face issues getting access to the fastest internet.

However, new builds and properties that have been constructed in the last few years will likely have be able to get ultrafast FTTH since developers often install the latest networks when building new homes.

Type of connection

What are the different types of connection in Southway?

  • Fibre broadband
    • This is the fastest type of connection you can get in Southway
    • Fibre broadband is split into two categories, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of more than 24 Mbps.
    • A Full Fibre connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through your traditional telephone line.
    • Limited download speed of up to 24 Mbps.
    • Available to 99.9% of Southway homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Can only choose Virgin Media.
    • Restricted availability in some parts of Southway.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Southway.
    • Could prove more expensive unless you have an unlimited data tariff.
    • No special equipment required by tethering to your smartphone, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Southway broadband value for money

Southway broadband bill

You also need to consider how much it costs for the broadband in Southway. You will see many broadband providers are offering a cheap introductory offer for new customers, but the price can quickly increase. You should always look in the terms and conditions of the deal when you sign up for a broadband connection in Southway. Some providers may even increase the price before your contract has finished. We reported recently on the BT price hike that has affected millions of customers.

Southway Broadband Reliability

How reliable the broadband is in Southway must also be considered, with many of us working from home on a part-time or full-time basis, having a reliable internet connection to stay in touch with work is really important.

The times when we're not working we're streaming movies or playing online games with friends that without a reliable internet connection for your Southway home is going to be important.

Southway broadband customer service

Finally, the technical support for your Southway broadband connection is of utmost importance. You might never need to get in touch with your internet service provider, but if you ever do need to speak to them a high level of customer support that is able to solve your issue quickly and efficiently should be considered when you choose a broadband provider in Southway.

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Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Southway have about their internet connection.

Broadband Internet FAQs

What's the average broadband speed in Southway?

The average internet speed in Southway is:

Southway Average Download Speed Southway Average Upload Speed
71.03 Mbps 12.17 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to a green box on your street in Southway, it's then connected to your house through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Southway house. That makes it the most reliable and fastest fibre broadband. At the time of writing, 31.83% of homes in the UK .

How fast internet should my internet be?

That would depend on what kind of internet user you are. Have a look at the following table to find out what sort of download speed you should choose for a broadband service in Southway.

Usual Internet habits Recommended Broadband Speed Maximum of 2 devices
Maximum of 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
3-5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
5 devices or more All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to talk to your connected devices. 2.4Ghz WiFi signals travel further, but does so at slower speeds. 5Ghz WiFi signals don't have as much range, but are able to transmit your data at faster speeds.

What's the telephone area code for Southway

Corded telephone area code Southway

The landline area code, sometimes called the dialling code, for Southway is 01806. When making a call to someone in Southway, and you're located in a different region, you should add 01806 to the number you're calling.

How much does an 01806 Southway call cost?

If calls are included with your mobile or landline tariff, then the call cost will probably be included in that tariff. Without an inclusive calls plan, it should cost in the region of 10p per minute, plus the call set-up charge.

If you don't know whether you have inclusive calls, we recommend getting in touch with your provider before calling to avoid additional charges on your next phone bill.

How many telephone area codes are there in the UK? There are 645 area codes in the UK incl. Northern Ireland. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity Supply in Southway

People living in Southway are free to choose their own supplier for gas and electricity, but regardless of the supplier they are billed by, the electricity and gas will always be maintained and supplied by the regional network operator.

These network operators are officially called Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that supplies your Southway home to the electricity grid and gas networks.

In many cases you won't need to contact the Southway distribution network operator, but should the need arise, you can find the distribution network operator for Southway right here.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Southway

The electricity distribution network operator for Southway is Western Power Distribution - South West. You can find the Western Power Distribution - South West contact details in the table below:

Western Power Distribution - South West Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 6783 105
Email wpdnewsupplies@westernpower.co.uk
Website https://www.westernpower.co.uk/
Address Lostwithiel Road
Bodmin, Cornwall

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Southway

There are no power plants within a 10 mile radius of Southway.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). In addition, a tiny amount was generated with other types of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations are scheduled for closure, only one will still be generating energy 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable sources can include wind, solar, hydro, and biomass. We can expect to see this continue increasing as the UK is focussed on meeting its net-zero targets.

Towns and Cities Near Southway

You might be wondering which municipalities are within reach of Southway, in the below table you will find the closest five municipalities to Southway.

Closest five municipalities to Southway
Municipality Distance from Southway
Estover -
Derriford -
Eggbuckland -
Roborough -
Laira 1.88 miles