Utilities in <u>Southwold

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Your Complete Guide to Utilities in Southwold

If you just moved and have some questions about Southwold? Our comprehensive utilities guide to Southwold is going to provide you with everything about broadband, area codes, power generation and energy distributors, and Southwold water and sewerage. Keep reading to learn everything about utilities in Southwold.

About Southwold, Suffolk

Southwold IP18 has a population of 1,098 and is located in the county of Suffolk. Suffolk has a population of 760,472 people.

Who supplies my water in Southwold?

Southwold water services are supplied by Anglian Water. In the table below are the contact numbers for Anglian Water, and Essex & Suffolk Water:

How to reach your water providers in Southwold

Ringing a contact number for Anglian Water or Essex & Suffolk Water is one of many options to talk about your Southwold water issues.

Anglian Water telephone numbers

In the table below we have listed the main telephone numbers for Anglian Water general enquiries and emergencies.

Anglian Water telephone number Anglian Water Emergency telephone number
0345 791 9155 0345 714 5145
Mon to Fri 8am-8pm,Sat 8am-4pm, Sun 10am-4pm,Bank holidays 10am-4pm, Emergencies 24/7/365
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Essex & Suffolk Water telephone numbers

In the table below we have listed the main telephone numbers for Essex & Suffolk Water general enquiries and emergencies.

Essex & Suffolk Water telephone number Essex & Suffolk Water Emergency telephone number
0345 782 0111 0800 526 337
Mon-Fri 8am-7pm, Sat 8am to 1pm, Emergencies 24/7/365

Write to Anglian Water or Essex & Suffolk Water

You can also get in touch with Anglian Water or Essex & Suffolk Water, you have the choice of posting a letter or sending an email. You can also send your request via the Anglian Water or Essex & Suffolk Water website.

Anglian Water

Customer that want to post a letter to Anglian Water can do so by writing to the Anglian Water address below:

Anglian Water Address
PO Box 4994
Lancing
BN11 9AL

If you would like to email Anglian Water, you should use the following email address:

Anglian Water Email Address
anglianwatercustomerservices@anglianwater.co.uk

Essex & Suffolk Water

Customer that want to post a letter to Essex & Suffolk Water can do so by writing to the Essex & Suffolk Water address below:

Essex & Suffolk Water Address
Northumbrian Water Ltd, Northumbria House, Abbey Road
DH1 5FJ
Durham

If you would like to email Essex & Suffolk Water, you should use the following email address:

Essex & Suffolk Water Email Address
webcustaccs@eswater.co.uk

Cost of water in Southwold

Water bill in Southwold

Water rates in Southwold are based on if your home has a water meter or not. It's easy to find out if your Southwold water rates are metered or not by checking your water bill or by getting in touch with the supplier. Homes with metered Southwold water rates will have a meter number listed on their water bills.

Metered Customers in Southwold

Customers with a water meter at their Southwold home will pay a fixed annual charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Anglian Water or Essex & Suffolk Water. While the variable charges cover the usage at your Southwold home.

Unmetered Customers in Southwold

Customers who don't have a meter at their Southwold home will pay an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same regardless of how much water consumed at your Southwold home.

Water rates for unmetered customers in Southwold will be based on the rateable value of your home. The rateable value of your Southwold water prices were determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you have a small family, or live alone, installing a water meter at your Southwold may save you money.

Customers with bigger families that use more water will probably not benefit by installing a water meter.

How much is the average water bill in Southwold?

The average water bill Southwold residents are charged varies between water suppliers. You can see in the table below the average water bill by supplier:

Supplier Average Water Bill Per Month Average Water Bill Per Year
Anglian Water £16.83 £202
Essex & Suffolk Water £20.50 £246
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How do I pay my Southwold water bill?

First of all, you will need to register with Anglian Water or Essex & Suffolk Water. Once you've registered an account with Anglian Water or Essex & Suffolk Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Southwold bill. While some customers like an annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. After you've set up your Anglian Water or Essex & Suffolk Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Southwold?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Southwold IP18, your water suppliers are Anglian Water and Essex & Suffolk Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Southwold Water Frequently Asked Questions

Below we have answered some common questions that customers in Southwold have about their water supply.

Frequently Asked Questions About Water in Southwold

Is tap water in Southwold safe to drink?

Yes! You can drink the tap water in Southwold. You can rest assured that Southwold water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Southwold water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Southwold water to make it drinkable.

Where does the water in Southwold come from?

There are three main sources of water that supply Southwold:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Southwold

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Southwold is higher than 201ppm, this means the water in Southwold is rated as hard water.

What does this mean?

The water supply to your home in Southwold contains an elevated level of hard water minerals. hard water will not clean your clothes, dishes, or your body efficiently, and your appliances will be less efficient which is not good news for your utility bills. It also means an increased limescale build-up in your home appliances and it may affect the taste of your tap water.

Selectra recommends

We recommend adding a softening agent to the water in Southwold.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Southwold No Water

If you have no water in your Southwold home, you need to find out if the issue is to do with your home plumbing or if the problem is a widespread issue affecting Southwold.

If there is no water at your Southwold home, is the problem no cold water or no hot water? If you don't have hot water but have cold water, the issue is probably going to be with your home plumbing and not a problem affecting Southwold.

If your home has no cold water, not even a trickle, contact Anglian Water or Essex & Suffolk Water for assistance. You can also try the following:

  1. Check the "In Your Area" sections of the Anglian Water or Essex & Suffolk Water website for any explanations as to why you have no water.
  2. Have a look at the Twitter account for Anglian Water or Essex & Suffolk Water, they often post incident updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Make sure your stop tap is in the open position.

Southwold water leak or flooding

Southwold water problems could be anything from flooding or a leak, to a burst water main in your Southwold home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you discover flooding or a water leak outside your Southwold property, you should try to do one of the following as long as it's safe to do so:

  1. Ring Anglian Water or Essex & Suffolk Water whether the problem is with clean water or wastewater.
  2. If you have access to the internet, navigate to the "report a leak" area of the Anglian Water or Essex & Suffolk Water website and fill in the form to report the problem.

Why does the water in Southwold taste strange?

If you find the taste or smell is different with your Southwold water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can affect it by infusing your Southwold water with an earthy smell or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding salty, metallic, or rubbery hints to Southwold water.

If you have questions about your water's taste, smell, or appearance, you can speak to Anglian Water or Essex & Suffolk Water via the contact channels listed above.

Internet in Southwold IP18

Southwoldinternet connected globe

The speed of your broadband connection at your Southwold home can vary depending on several factors such as:

  • Availability of fibre
  • Distance from the telephone exchange
  • Placement of your router
  • If you're using wi-fi or ethernet
  • Your internet service provider or ISP

Test how fast your internet is and find out how it compares to the average broadband speed for Southwold with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Southwold Average Download Speed Southwold Average Upload Speed
38.90 Mbps 9.80 Mbps
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The type of internet connection you have can affect your download and upload speed in Southwold. An FTTP is the best kind of broadband connection available in the UK however, at the time of writing, this is only available to 31.83% of UK households.

ADSL internet connections are the slowest, in some remote parts of the UK it is the only means of connection currently available.

Things to consider when picking a broadband provider in Southwold?

In 2022, the internet is about as important as any other utility, perhaps more important. That means choosing an internet service provider could feel daunting. Don't worry, we've listed the four important points to think about when picking a broadband provider in Southwold.

Availability

The first thing to consider whilst picking a broadband provider in Southwold is the issue of availability. The majority of homes in Southwold should be able to enjoy superfast' or fibre connections, people outside a built-up area may have limited access to the type of connection.

However, new builds and properties that have been constructed in the last few years should be able to enjoy access to the FTTH because property developers will often choose to install the latest networks when building new homes.

Type of connection

What kinds of internet connection are available in Southwold?

  • Fibre broadband
    • This is fastest connection that's currently available in Southwold
    • There are two categories of fibre broadband connections, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed that's at least 24 Mbps.
    • A Full Fibre broadband internet connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through your traditional telephone line.
    • Limited download speed of up to 24 Mbps.
    • High availability with for 99.9% of Southwold homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Availability can be limited in some parts of Southwold.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Southwold.
    • Might work out more expensive without an unlimited data plan.
    • Can tether to your smartphone without special equipment, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Southwold broadband value for money

Southwold broadband bill

You also need to consider how much it costs for the broadband in Southwold. You will see many broadband providers are offering a low priced offer especially for new customers, however you might find the rate suddenly goes up. We recommend you double check the fine print of the deal before you sign up to a internet connection in Southwold. Some providers will raise the price even during the initial contract period. We reported recently on the BT price hike that has affected millions of customers.

Southwold Broadband Reliability

The reliability of the broadband connection is in Southwold should also be considered, with many people working from home full-time or just a few days per week, having a reliable internet connection to keep up to date with work your work is a priority.

When we're relaxing we're streaming movies or playing online games with friends that without a reliable internet connection for your Southwold home is going to be important.

Southwold broadband customer service

Our final tip, the technical support for your Southwold broadband connection is really important. There's a good chance you will never need to contact the internet service provider you choose, but if you ever do need to speak to them then having solid customer service that is able to solve your issue efficiently and quickly is definitely something worth considering when making a decision for a broadband internet provider in Southwold.

Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Southwold ask about their broadband.

Broadband Frequently Asked Questions

What's the average broadband speed in Southwold?

The average speed of broadband in Southwold is:

Southwold Average Download Speed Southwold Average Upload Speed
38.90 Mbps 9.80 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to a green box on your street in Southwold, from which it is connected to your property through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Southwold house. That makes it the most reliable and fastest fibre broadband. At the time of writing, 31.83% of UK home .

What speed internet is best for me?

That will be dependant on how you will use the internet. Check out the table below for a general idea what sort of download speed you should choose for a broadband service in Southwold.

Usual Internet habits Recommended Broadband Download Speed Up to 2 devices
Up to 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Up to 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to talk to your connected devices. 2.4Ghz WiFi signals travel further, but has a slower speed. 5Ghz WiFi signals have less range, but will transmit the data between devices at faster rates.

What's the landline area code in Southwold

Corded telephone area code Southwold

The landline area code, sometimes called the dialling code, for Southwold is 01502. If you're calling somebody in Southwold, and you are not in the same area, you must add 01502 to the number you're calling.

How much does an 01502 Southwold call cost?

If calls are included with your mobile or landline tariff, then the call cost should be included in that tariff. Without an inclusive calls plan, you can expect to pay around 10p per minute, plus a small call set-up charge.

If you are uncertain whether you have inclusive calls, please check with your provider before calling so you don't find unexpected charges on your telephone bill.

How many dialling codes does the UK have? There's a total of 645 telephone area codes in the UK. They are a mix of three, four, or five digits long.

Gas and Electricity in Southwold

Residents of Southwold are free to choose their gas and electricity supplier, but regardless of which supplier they choose, the electricity and gas will always be supplied and maintained by the local network operator.

We call them Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that supplies your Southwold home to the gas and electricity networks.

More often than not you will never need to ever contact the Southwold distribution network operator, but should the need arise, you can find the distribution network operator for Southwold right here.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Southwold

The electricity distribution network operator for Southwold is UK Power Networks - Eastern England. You can find the UK Power Networks - Eastern England contact details in the table below:

UK Power Networks - Eastern England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email care@ukpowernetworks.co.uk
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
London

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Southwold

There are no power plants within a 10 mile radius of Southwold.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). In addition, a tiny amount was generated with other types of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, and in the coming years this is expected to reduce as nuclear power stations in the UK’s begin to close, all but one is expected to stop producing energy by 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable sources can include wind, solar, hydro, and biomass. This will conmtinue to rise as the UK strives to hit its net-zero targets.

Towns and Cities Near Southwold

If you've ever wondered which municipalities are close to Southwold, we've found the closest five municipalities to Southwold.

Closest five municipalities to Southwold
Municipality Distance from Southwold
Reydon -
Walberswick -
Halesworth 7.09 miles
Saxmundham 10.19 miles
Thorpeness 10.45 miles