Your Complete Guide to Utilities in Spondon

If you just moved and have some questions about Spondon? Our utilities guide to Spondon will help you to find out everything about broadband, area codes, power generation and energy distributors, and Spondon water and sewerage. Keep reading to learn everything about utilities in Spondon.

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About Spondon, Derbyshire

Spondon DE21 has a population of 12,377 and is located in the county of Derbyshire. Derbyshire has a population of 796,142 people.

Who supplies my water in Spondon?

Spondon water utilities are supplied by Severn Trent. Here are the main contact numbers for Severn Trent, and South Staffordshire Water:

How to get in touch with the water suppliers in Spondon

Calling a phone number for Severn Trent or South Staffordshire Water is one of many options to deal with your Spondon water account.

Severn Trent phone numbers

In the table below you will find the phone numbers for Severn Trent general enquiries and emergencies.

Severn Trent telephone number Severn Trent Emergency telephone number
0345 750 0500 0800 783 4444
Mon-Fri 8am-8pm, Sat 9am-3pm, Bank Holidays 9am-5pm, Emergencies 24/7/365

South Staffordshire Water phone numbers

In the table below you will find the phone numbers for South Staffordshire Water general enquiries and emergencies.

South Staffordshire Water telephone number South Staffordshire Water Emergency telephone number
0345 607 0456 0800 389 1011
Mon-Fri 8am-6pm, Emergencies 24/7/365

Write to Severn Trent or South Staffordshire Water

You can also write to Severn Trent or South Staffordshire Water, you have the choice of posting a letter or sending an email. You can also submit your request on the Severn Trent or South Staffordshire Water website.

Severn Trent

If you prefer to send a letter to Severn Trent can do so by writing to the Severn Trent address below:

Severn Trent Address
PO Box 407
Darlington
DL1 9WD

Customers that would rather email Severn Trent, you can use the email address below:

Severn Trent Email Address
[email protected]

South Staffordshire Water

If you prefer to send a letter to South Staffordshire Water can do so by writing to the South Staffordshire Water address below:

South Staffordshire Water Address
Green Lane
Walsall
WS2 7PD

Customers that would rather email South Staffordshire Water, you can use the email address below:

South Staffordshire Water Email Address
[email protected]
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Water rates in Spondon

Water bill in Spondon

Water rates in Spondon will vary depending on if your home has a water meter or not. You can easily check if your Spondon water rates are metered or unmetered rates by checking your water bill or by contacting your supplier. Homes with metered Spondon water rates will have a meter number listed on their water bills.

Metered Customers in Spondon

Customers that have a water meter at their Spondon home will pay a fixed annual charge, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Severn Trent or South Staffordshire Water. Whilst the variable charges cover the consumption at your Spondon home.

Unmetered Customers in Spondon

Customers that don't have a water meter at their Spondon home will pay an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount regardless of how much water consumed at your Spondon home.

The rate unmetered customers pay for water in Spondon is based on the rateable value of your home. The rateable value calculation of your Spondon water prices were determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you are single, or have a small family, having a water meter installed at your Spondon might work out cheaper.

Customers with bigger families that use more water will probably not benefit by getting a water meter installed.

How much is the average water bill in Spondon?

The average water bill Spondon residents are charged can differ between suppliers in your area. In the table below, you will see how much each supplier charges:

Supplier Average Water Bill Monthly Average Annual Water Bill
Severn Trent £16.58 £199
South Staffordshire Water £13.33 £160

How do I pay my Spondon water bill?

First of all, you will need to register with Severn Trent or South Staffordshire Water. Once you've registered an account with Severn Trent or South Staffordshire Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Spondon bill. Whilst some customers prefer to make a single annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. After you've set up your Severn Trent or South Staffordshire Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Spondon?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Spondon DE21, your water suppliers are Severn Trent and South Staffordshire Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Spondon Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Spondon have about their water supply.

Frequently Asked Questions About Water in Spondon

Is tap water in Spondon safe to drink?

Yes! It's safe to drink the tap water in Spondon. You can rest assured that Spondon water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Spondon water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Spondon water to make it drinkable.

Where does the water in Spondon come from?

There are three main sources of water that supply Spondon:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Spondon

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Spondon is fewer than 200ppm, this means the water in Spondon is rated as medium water.

What does this mean?

The water being supplied to your home in Spondon more than. medium water means your water is not as effective at cleaning dishes, glassware, clothes, or even your body. You might also notice more limescale build-up in your appliances and it may affect the taste of your tap water.

Selectra recommends

You should add a water softener to the water in Spondon.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Spondon No Water

If there isn't any running water in your Spondon home, you will need to check if the issue is to do with your home plumbing or if the problem is an outage affecting Spondon.

If there is no water at your Spondon home, do you only have no cold water or no hot water? If the problem is only affecting your hot water, the problem will be with the plumbing at your home and not a problem affecting Spondon.

If there is no cold water, not even a trickle, contact Severn Trent or South Staffordshire Water for advice. You can also try the following:

  1. Look at the "In Your Area" sections on the Severn Trent or South Staffordshire Water website for any information explaining the reason your home has no water.
  2. Examine the Twitter account of Severn Trent or South Staffordshire Water, they often post incident updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Make sure your stop tap is in the open position.

Spondon water leak or flooding

Spondon water problems might include anything from a burst water main or flooding, to a leak in your Spondon home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you discover flooding or a water leak outside your Spondon property, you should try to do one of the following as long as it's safe to do so:

  1. Contact Severn Trent or South Staffordshire Water regardless if the issue relates to drinking water or wastewater.
  2. If you can access the internet from your location, visit the "report a leak" page on the Severn Trent or South Staffordshire Water website and fill in the form to report the problem.

Why does the water in Spondon taste strange?

If you detect a difference in smell or taste of your Spondon water this could be down to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can impermeate the Spondon water with an earthy taste or smell.
  3. Plumbing can be a contributing factor to the taste of your water, adding rubbery, salty, or metallic hints to Spondon water.

If you have any queries or worries about your water's smell, taste, or appearance, you should not hesitate to reach Severn Trent or South Staffordshire Water using the contact information above.

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Internet in Spondon DE21

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The speed of your broadband connection at your Spondon home depends on several factors such as:

  • Fibre availability
  • How far from the telephone exchange you are
  • Placement of your router
  • If you are connected with ethernet or wi-fi
  • Your broadband provider

Test how fast your internet is and see if it matches the average internet speed in Spondon with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Spondon Average Download Speed Spondon Average Upload Speed
73.33 Mbps 14.28 Mbps
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The internet connection type you have can have an effect on the speed you get in Spondon. An FTTP is the fastest internet connection available in the UK at the time of writing, this has been rolled out to 31.83% of UK households.

The slowest way to access the internet is ADSL, but for some customers in remote areas it is the only means of connection available.

What to look for when picking a broadband provider in Spondon?

It's 2022, which means the internet is just as important as any other utility, maybe even more important. Which means picking a reliable provider for your internet could feel daunting. Worry not, let's take a look at the top four points worth considering before picking a broadband provider in Spondon.

Availability

The first point to bear in mind when picking a broadband provider in Spondon is what's available. Most homes in Spondon should have access to fibre or 'superfast' broadband connections, customers who live in a rural location may have limited access to the type of connection.

That being said, homes that have been built recently will likely have be able to get ultrafast FTTH since developers often install the latest networks when building new homes.

Type of connection

What are the different types of connection in Spondon?

  • Fibre broadband
    • This is fastest connection that's currently available in Spondon
    • Fibre broadband is split into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed that's at least 24 Mbps.
    • A Full Fibre broadband internet connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is provided via your phone line.
    • Has a slower download speed of up to 24 Mbps.
    • High availability with for 99.9% of Spondon homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Can only choose Virgin Media.
    • Availability can be limited in some parts of Spondon.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Spondon.
    • Can be more expensive for heavy users without unlimited data.
    • Can tether to your smartphone without special equipment, although some of the mobile networks in the UK will not allow tethering.
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Spondon broadband price

Spondon broadband bill

You should also think about the price you pay for broadband in Spondon. You will see many broadband providers are offering a low priced offer especially for new customers, but the price can quickly increase. We recommend you double check the small print of the offer when you sign up for a internet connection in Spondon. Some providers may even increase the price whilst you're in contract. We reported recently on the BT price hike which affects millions of BT customers.

Spondon Broadband Reliability

How reliable the broadband is in Spondon also needs consideration, with many of us working from home either full-time or part-time, we need to have a reliable internet connection to keep up to date with work your work is really important.

Then in our freetime we're streaming movies or playing online games with friends meaning without an internet connection that's reliable at your Spondon home is something to think about.

Spondon broadband customer service

Finally, the customer service of your Spondon internet connection is really important. Hopefully you shouldn't have to get in touch with your internet service provider, however, if you have an issue and need to get in touch with them a high level of customer support that can deal with your problem quickly and efficiently should be considered when selecting an internet provider in Spondon.

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Broadband FAQ

Below we've answered some our the most common questions that customers in Spondon have about broadband internet.

Broadband Frequently Asked Questions

How fast is the broadband in Spondon?

The average internet speed in Spondon is:

Spondon Average Download Speed Spondon Average Upload Speed
73.33 Mbps 14.28 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green cabinets that you might have near your home in Spondon, from which it is connected to your property through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Spondon home. That means it's the fastest and most reliable type of broadband fibre internet. Currently, 31.83% of UK home .

How fast internet should my internet be?

That will be dependant on what you will be using the internet for. Take a look at this table for a general idea the kind of broadband speed you should take when getting connected in Spondon.

Usual Internet habits Recommended Broadband Download Speed Maximum of 2 devices
Maximum of 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
More than 5 devices All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to talk to your connected devices. 2.4Ghz WiFi travels across longer distances, but does so at slower speeds. 5Ghz WiFi signals have a smaller radius, but are able to transmit your data at faster speeds.

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What's the telephone dialling code of Spondon

Corded telephone area code Spondon

The telephone dialling code, sometimes called the area code, for Spondon is 01806. If you're calling somebody in Spondon, and you're located in a different region, you will need to add 01806 to the number you're calling.

How much does an 01806 Spondon call cost?

If you have calls included with your landline or mobile tariff, then the call cost will probably be included as part of your tariff. If you don't have an included calls tariff, you can expect to pay around 10p per minute, plus an additional call set-up charge.

If you don't know whether you have a plan that includes calls, we recommend getting in touch with your provider before you make the call to avoid additional charges on your next phone bill.

How many telephone area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. UK area codes can be three, four, or five digits long.

Electricity and Gas in Spondon

Residents of Spondon can choose their own supplier for gas and electricity, but regardless of the supplier they are billed by, the electricity and gas will always be maintained and supplied by the local network operator.

These network operators are officially called Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that connects your Spondon home to the gas and electricity networks.

More often than not you won't need to speak to the Spondon distribution network operator, but if you do, you can quickly find out which DNO covers Spondon in this section.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Spondon

The electricity distribution network operator for Spondon is Western Power Distribution - Midlands. You can find the Western Power Distribution - Midlands contact details in the table below:

Western Power Distribution - Midlands Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 6783 105
Email [email protected]
Website https://www.westernpower.co.uk/
Address Toll End Road
Tipton
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There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near Spondon

There are no power plants within a 10 mile radius of Spondon.

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Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). Furthermore, a small percentage was produced from other kinds of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, this is expected to reduce in the next few years as nuclear power stations in the UK’s begin to close, by 2035 there will only one nuclear power plant still producing energy. However, new nuclear reactors are being planned such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable sources can include solar, wind, hydro, and biomass. We can expect to see this continue increasing as the UK aims to meet its net-zero targets.

Municipalities Near Spondon

If you've ever wondered which municipalities are nearby Spondon, in the below table you will find the five nearest towns and cities to Spondon.

Closest five municipalities to Spondon
Municipality Distance from Spondon
Horsley -
Little Eaton -
Breadsall -
Oakwood -
Kedleston 2.37 miles