A Complete Guide to Utilities in St. Helens

If you've moved and have questions about St. Helens? Our comprehensive utilities guide to St. Helens will help you to find out everything about broadband, area codes, power generation and energy distributors, and St. Helens water and sewerage. Keep reading to learn everything about utilities in St. Helens.

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About St. Helens, Merseyside

St. Helens WA10 has a population of 102,885 and is located in the county of Merseyside. Merseyside has a population of 1,423,065 people.

Who supplies my water in St. Helens?

St. Helens water services are provided by United Utilities. In the table below are the contact numbers for United Utilities:

How to reach your water provider in St. Helens

Ringing a contact number for United Utilities is just one method of contact to talk about your St. Helens water account.

In the table below we have listed the main telephone numbers for United Utilities general enquiries and emergencies.

United Utilities telephone number United Utilities Emergency telephone number
0345 672 2888 0345 672 3723
Mon-Fri 8am-8pm, Sat 8am-4pm, Emergencies 24/7/365

Write to United Utilities

You can also get in touch with United Utilities, either by email or with a letter in the post. You can also submit your request on the United Utilities website.

If you prefer to write a letter to United Utilities can do so by writing to the United Utilities address below:

United Utilities Address
United Utilities, PO Box 453
Warrington
WA55 1SE
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Price of water in St. Helens

Water bill in St. Helens

Water rates in St. Helens depend on whether your home has a water meter or not. It's easy to find out if your St. Helens water rates are metered or not by checking your water bill or by contacting your supplier. Homes with metered St. Helens water rates will have a meter number listed on their water bills.

Metered Customers in St. Helens

Customers that have a water meter at their St. Helens house will pay an annual fixed charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of United Utilities. Whilst the variable charges cover the consumption at your St. Helens home.

Unmetered Customers in St. Helens

Customers without a meter at their St. Helens home have an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same no matter how much water you use at your St. Helens home.

Water rates for unmetered customers in St. Helens will be based on the rateable value of your home. The rateable value calculation of your St. Helens water prices were determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you have a small family, or live alone, having a water meter installed at your St. Helens might work out cheaper.

Customers with large households are unlikely to see any savings by getting a water meter installed.

How much is the average water bill in St. Helens?

The average water bill St. Helens residents are being charged is £16.83 per month, which is £202 annually.

How do I pay my St. Helens water bill?

First of all, you will need to register with United Utilities. After you register your details with United Utilities, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your St. Helens bill. While some customers like an annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. After you've set up your United Utilities account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in St. Helens?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in St. Helens WA10, your water supplier is United Utilities.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

St. Helens Water Frequently Asked Questions

Below we have answered some common questions that customers in St. Helens have about their water supply.

Frequently Asked Questions About Water in St. Helens

Is water from the tap in St. Helens safe to drink?

Yes! You can drink the tap water in St. Helens. You can rest assured that St. Helens water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated St. Helens water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter St. Helens water to make it drinkable.

Where does the water in St. Helens come from?

There are three main sources of water that supply St. Helens:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in St. Helens

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in St. Helens is below 60ppm, that makes the water hardness in in St. Helens is rated as soft water.

What does this mean?

The water being supplied to your home in St. Helens contains just trace amounts of hard water minerals. soft water will give your clothes a softer feel, and your appliances will be more efficient which is good news for your wallet. You might also notice less limescale build-up in your appliances which means they should last longer.

Selectra recommends

You don't need to add a water softener to the water in St. Helens.

St. Helens No Water

If you have no water in your St. Helens home, you will first need to find out whether the problem is with your home plumbing or if the issue is within your neighbourhood in St. Helens.

If there is no water at your St. Helens home, is it only affecting cold water or hot water? If you don't have hot water but have cold water, the issue is probably going to be with your home plumbing and not a problem affecting St. Helens.

If there is no cold water, not even a trickle, contact United Utilities for advice. In this case you should try the following tips:

  1. Check for updates on the "In Your Area" sections of the United Utilities website for any information explaining the reason your home has no water.
  2. Check the Twitter account of United Utilities, they will often tweet updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Verify your stop tap and make sure it's open.

St. Helens water leak or flooding

St. Helens water problems could be anything from flooding or a leak, to a burst water main in your St. Helens home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you discover flooding or a water leak outside your St. Helens property, you need to do one of the following as quickly as you can:

  1. Call United Utilities whether the problem is with clean water or wastewater.
  2. If you can access the internet from your location, visit the "report a leak" page on the United Utilities website and fill out the online form.

Why does the water in St. Helens taste strange?

If you detect a difference in smell or taste of your St. Helens water this could be down to one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can affect it by infusing your St. Helens water with a somewhat earthy aroma or taste.
  3. Plumbing can also contribute to the taste of your household water, adding metallic, salty, or rubbery hints to St. Helens water.

If you have any queries or worries about your water's smell, taste, or appearance, you can speak to United Utilities using the contact information above.

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Internet in St. Helens WA10

St. Helensinternet connected globe

The speed of your internet connection at your St. Helens home depends on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Distance from the telephone exchange
  • Where you've placed your router
  • If you're using wi-fi or ethernet
  • Your broadband provider

Test the speed of your connection and find out how it compares to the average connection speed for St. Helens with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

St. Helens Average Download Speed St. Helens Average Upload Speed
101.13 Mbps 17.03 Mbps
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The way you choose to connect to the internet can affect your download and upload speed in St. Helens. An FTTP is the best kind of broadband connection available in the UK and is available to 31.83% of homes in the UK.

The slowest way to access the internet is ADSL, in some remote parts of the UK this type of connection is the only one currently available.

What to look for when picking a broadband provider in St. Helens?

In 2022, the internet is about as important as any other utility, perhaps more important. That means choosing an internet service provider might seem daunting at first. Worry not, we've covered four main points to think about when picking a broadband provider in St. Helens.

Availability

The first thing you need to think about before picking a broadband provider in St. Helens is the availability. The majority of homes in St. Helens should be able to enjoy fibre or 'superfast' broadband connections, customers who live in a rural location may have trouble getting fast broadband.

Although, homes that have been built in the last few years will likely have be able to get ultrafast FTTH as developers often tend to install the latest infrastructure when constructing new homes.

Type of connection

How can I connect to the internet in St. Helens?

  • Fibre broadband
    • This is the fastest type of connection you can get in St. Helens
    • There are two categories of fibre broadband connections, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed that's at least 24 Mbps.
    • A Full Fibre broadband connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is provided via your phone line.
    • Has a slower download speed of up to 24 Mbps.
    • Available to 99.9% of St. Helens homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Can only choose Virgin Media.
    • Limited availability in some parts of St. Helens.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in St. Helens.
    • Could prove more expensive unless you have an unlimited data tariff.
    • No special equipment required by tethering to your smartphone, though some mobile networks do not allow tethering.
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St. Helens broadband price

St. Helens broadband bill

You also need to consider the price you pay for broadband in St. Helens. You will see many broadband providers are offering a cheap introductory offer for new customers, but the price can quickly increase. You should always look in the fine print of the deal before you commit to a internet connection in St. Helens. There are some providers that will increase the price you pay during the initial contract period. In the news recently, there was a BT price hike that has affected millions of customers.

St. Helens Broadband Reliability

How reliable the broadband is in St. Helens must also be considered, with many people working from home full-time or just a few days per week, knowing you have a reliable broadband connection to do your work is really important.

When we're relaxing we're playing online games with friends or streaming movies and TV shows that without a reliable internet connection for your St. Helens home is something to think about.

St. Helens broadband customer service

Our final tip, the technical support for your St. Helens broadband connection is extremely important. Hopefully you shouldn't have to contact your broadband provider, but if you ever do need to speak to them a provider with excellent customer service that deals with your query in a fast and efficient manner is definitely something worth considering when making a decision for a broadband internet provider in St. Helens.

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Broadband FAQ

Below we've answered some our the most common questions that customers in St. Helens have about broadband internet.

Broadband FAQs

Is the internet fast in St. Helens?

The average internet speed in St. Helens is:

St. Helens Average Download Speed St. Helens Average Upload Speed
101.13 Mbps 17.03 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to one of those green cabinets that you might have near your home in St. Helens, from which it is connected to your property via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your St. Helens house. That means it's the fastest and most reliable type of broadband fibre internet. Currently, 31.83% of homes in the UK .

How fast internet should my internet be?

It really does depend on how you will use the internet. Have a look at the following table to find out which speed you should take for a broadband service in St. Helens.

Usual Internet habits Recommended Broadband Speed Maximum of 2 devices
Maximum of 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Up to 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit data to connected devices. 2.4Ghz WiFi signals travel further, but does so at slower speeds. 5Ghz WiFi signals don't have as much range, but will transmit the data between devices at faster rates.

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What's the landline area code in St. Helens

Corded telephone area code St. Helens

The telephone area code, sometimes called the landline dialling code, for St. Helens is 01806. If you call someone in St. Helens, and you're located in a different region, you must add 01806 to the number you'd like to call.

How much does an 01806 St. Helens call cost?

If calls are included with your landline or mobile tariff, then the call cost should be included in that tariff. Without an inclusive calls plan, the cost of the call will be about 10p per minute, plus an additional call set-up charge.

If you are unsure whether you have inclusive calls, you should ask your provider before making the call to avoid unexpected charges on your bill.

How many dialling codes does the UK have? There's a total of 645 telephone area codes in the UK. UK area codes can be three, four, or five digits long.

Electricity and Gas in St. Helens

Residents in St. Helens are able to choose their own supplier for gas and electricity, but whichever supplier they are with, the gas and electricity is going to be distributed and taken care of by the regional network operator.

We call them Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that connects your St. Helens home to the gas and electricity networks.

Most of the time you won't need to contact the St. Helens distribution network operator, but should the need arise, you can quickly find out which DNO covers St. Helens in this section.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in St. Helens

The electricity distribution network operator for St. Helens is SP Energy Networks - Merseyside and North Wales. You can find the SP Energy Networks - Merseyside and North Wales contact details in the table below:

SP Energy Networks - Merseyside and North Wales Contact Information
General Enquiries 0330 101 0444
Emergencies 0800 001 5400
Email [email protected]
Website https://www.spenergynetworks.co.uk/
Address Customer Contact Team, SP Energy Networks, 3 Prenton Way
Prenton
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There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near St. Helens

There are no power plants within a 10 mile radius of St. Helens.

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Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). Furthermore, a tiny amount was generated with other kinds of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations are scheduled for closure, all but one is expected to stop producing energy by 2035. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel sources include wind, solar, hydro, and biomass. We can expect to see this continue increasing as the UK is focussed on meeting its net-zero targets.

Towns and Cities Near St. Helens

Perhaps you're wondering which towns and cities are nearby St. Helens, in the table below you can see the closest five municipalities to St. Helens.

Closest five municipalities to St. Helens
Municipality Distance from St. Helens
Thatto Heath 2.33 miles
Clock Face 2.33 miles
Rainhill 2.52 miles