Utilities in <u>Stanley

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Your Complete Guide to Utilities in Stanley

If you just moved and have some questions about Stanley? Our comprehensive utilities guide to Stanley will explain in detail everything there is to know about broadband, area codes, power generation and energy distributors, and Stanley water and sewerage. Keep reading to learn everything about utilities in Stanley.

About Stanley, County Durham

Stanley DH9 has a population of 20,995 and is located in the county of County Durham. County Durham has a population of 527,035 people.

Who supplies my water in Stanley?

Stanley water services are provided by Northumbrian Water. In the table below are the contact numbers for Northumbrian Water:

Getting in touch with your water supplier for Stanley

Ringing a contact number for Northumbrian Water is one of many options to talk about your Stanley water problems.

In the table below you will find the contact numbers for Northumbrian Water general enquiries and emergencies.

Northumbrian Water contact number Northumbrian Water Emergency contact number
0345 733 5566 0345 717 1100
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365
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Write to Northumbrian Water

You can also get in touch with Northumbrian Water, you have the choice of posting a letter or sending an email. You can also submit your request on the Northumbrian Water website.

Customer that want to post a letter to Northumbrian Water can do so by writing to the Northumbrian Water address below:

Northumbrian Water Address
Northumbrian Water Ltd, Northumbria House, Abbey Road
DH1 5FJ
Durham

If you would like to email Northumbrian Water, you can use the email address below:

Northumbrian Water Email Address
care@nwl.co.uk

Price of water in Stanley

Water bill in Stanley

Water rates in Stanley depend on whether your home has a water meter or not. You can easily check if your Stanley water rates are metered or not by looking at a recent water bill or by speaking to the supplier. Homes with metered Stanley water rates will have a meter number listed on their water bills.

Metered Customers in Stanley

Customers that have a water meter at their Stanley home will pay a fixed annual charge, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Northumbrian Water. Whilst the variable charges are for the consumption at your Stanley home.

Unmetered Customers in Stanley

Customers who don't have a meter at their Stanley home will pay an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same regardless of the amount of water you use at your Stanley home.

As an unmetered customer, the rate you pay for water in Stanley is going to be based on the rateable value of your home. The rateable value of your Stanley water prices were determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If your family is small, or you don't live with others, getting a water meter for your Stanley may save you money.

Customers with big families are probably not going to save money by getting a water meter installed.

How much is the average water bill in Stanley?

The average water bill Stanley residents are charged is £14.83 monthly, which works out at £178 per year.

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How do I pay my Stanley water bill?

First of all, you will need to register with Northumbrian Water. After you register your details with Northumbrian Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Stanley bill. While some customers like an annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. After you've set up your Northumbrian Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Stanley?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Stanley DH9, your water supplier is Northumbrian Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Stanley Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Stanley have about their water supply.

Frequently Asked Questions About Water in Stanley

Is tap water in Stanley safe to drink?

Yes! The tap water is safe to drink in Stanley. You can rest assured that Stanley water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Stanley water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Stanley water to make it drinkable.

Where does the water in Stanley come from?

There are three main sources of water that supply Stanley:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Stanley

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Stanley is below 60ppm, that makes the water hardness in in Stanley is rated as soft water.

What does this mean?

The water being supplied to your home in Stanley contains just trace amounts of hard water minerals. soft water means your clothes should be softer after washing, and your appliances more efficient. You might also notice less limescale build-up in your appliances meaning they should not break down as often.

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Water softener isn't needed at your home in Stanley.

Stanley No Water

If you have no water in your Stanley home, you will need to check if the issue is to do with your home plumbing or if the issue is within your neighbourhood in Stanley.

If there is no water at your Stanley home, is it only affecting cold water or hot water? If the problem is only affecting your hot water, the issue will be with your home plumbing and not a problem affecting Stanley.

If you don't have any cold water, not even a trickle, contact Northumbrian Water for advice. You can also try the following:

  1. Look at the "In Your Area" sections on the Northumbrian Water website for any information explaining why you have no water.
  2. Have a look at the Twitter account for Northumbrian Water, they often post incident updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Check that your stop tap is open.

Stanley water leak or flooding

Stanley water problems can include anything from a leak, a burst water main, or flooding in your Stanley home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you discover flooding or a water leak outside your Stanley property, you should try to do one of the following as long as it's safe to do so:

  1. Ring Northumbrian Water regardless if the problem relates to wastewater or clean water.
  2. If you can go on the internet at your current location, navigate to the "report a leak" area of the Northumbrian Water website and complete the online form to report the issue.

Why does the water in Stanley taste strange?

If you detect a difference in smell or taste of your Stanley water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can infuse the Stanley water with an earthy taste or smell.
  3. Plumbing can be a contributing factor to the taste of your water, adding rubbery, salty, or metallic hints to Stanley water.

If you have any queries or worries about your water's smell, taste, or appearance, you should get in touch with Northumbrian Water using the contact information above.

Internet in Stanley DH9

Stanleyinternet connected globe

The speed of your internet connection at your Stanley home can vary depending on several factors such as:

  • Fibre availability
  • Proximity of the local telephone exchange
  • Placement of your router
  • Using wi-fi or ethernet connection
  • Your internet service provider or ISP

Test the speed of your connection and find out how it compares to the average broadband speed for Stanley with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Stanley Average Download Speed Stanley Average Upload Speed
58.90 Mbps 13.30 Mbps
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The way you choose to connect to the internet can affect the speed you get at your home in Stanley. An FTTP is the best kind of broadband connection available in the UK and is available to 31.83% of homes in the UK.

The slowest way to access the internet is ADSL, in some remote parts of the UK it is the only means of connection currently available.

What should you consider when searching for a broadband provider in Stanley?

These days, the internet is as important as other essential utilities, maybe even more important. That means choosing an internet service provider could feel daunting. Worry not, we've listed the four important points to think about when searching for a broadband provider in Stanley.

Availability

The first point to bear in mind before searching for a broadband provider in Stanley is the availability. Most homes in Stanley can take advantage of fibre or 'superfast' connections, customers who live in a rural location may have limited access to the type of connection.

That being said, homes that have been built recently may already have access to ultrafast FTTH because property developers will often choose to install the latest networks when building new homes.

Type of connection

How can I connect to the internet in Stanley?

  • Fibre broadband
    • This is the fastest available internet connection in Stanley
    • We can split fibre connections into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed that's at least 24 Mbps.
    • A Full Fibre broadband internet connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through a standard telephone line.
    • Limited download speed of up to 24 Mbps.
    • Available to the majority of Stanley homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Only available with Virgin Media.
    • Availability can be limited in some parts of Stanley.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Stanley.
    • Can be more expensive for heavy users without unlimited data.
    • Can tether to your smartphone without special equipment, although some of the mobile networks in the UK will not allow tethering.
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broadband connections options

Stanley broadband price

Stanley broadband bill

Another important consideration is the price you pay for broadband in Stanley. You will see many broadband providers are offering a cheap introductory offer for new customers, however you might find the rate suddenly goes up. You should always look in the fine print of the deal before you sign up to a internet connection in Stanley. Some providers may even increase the price before your contract has finished. We reported recently on the BT price hike which will be felt by millions of BT customers.

Stanley Broadband Reliability

The reliability of the broadband connection is in Stanley must also be considered, with so many people that work from home full-time or just a few days per week, knowing you have a reliable broadband connection to do your work is really important.

When we're relaxing we're streaming movies or playing online games with friends that without a reliable internet connection for your Stanley home will be an important thing to consider.

Stanley broadband customer support

Lastly, the customer service of your Stanley broadband connection is really important. Hopefully you shouldn't have to contact the internet service provider you choose, but if you ever do need to speak to them a high level of customer support that deals with your query in a fast and efficient manner should be considered when you choose a broadband provider in Stanley.

Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Stanley have about broadband internet.

Broadband Frequently Asked Questions

How fast is the broadband in Stanley?

The average broadband speed in Stanley is:

Stanley Average Download Speed Stanley Average Upload Speed
58.90 Mbps 13.30 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to a green box on your street in Stanley, from which it is connected to your property through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Stanley property. This means it's very fast and extremely reliable. At the time of writing, 31.83% of houses in the UK .

What speed internet is best for me?

That will be dependant on what kind of internet user you are. Take a look at this table for a general idea the kind of broadband speed you should take when signing up for broadband in Stanley.

Usual Internet habits Recommended Broadband Speed Up to 2 devices
Up to 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Up to 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to talk to your connected devices. 2.4Ghz WiFi travels further, but has a slower speed. 5Ghz WiFi signals don't have as much range, but your data will be transmitted faster.

What's the landline area code in Stanley

Corded telephone area code Stanley

The telephone area code, sometimes called the landline dialling code, for Stanley is 01806. If you call someone in Stanley, and you're located in a different region, you must add 01806 to the number you're calling.

How much does an 01806 Stanley call cost?

If calls are included with your landline or mobile, the phone call is likely to be included as part of your tariff. Without an inclusive calls plan, you can expect to pay around 10p per minute, plus an additional call set-up charge.

If you are uncertain whether you have inclusive calls, we recommend getting in touch with your provider before making the call to avoid unexpected charges on your bill.

How many telephone area codes are there in the UK? There are 645 area codes in the UK incl. Northern Ireland. Area codes in the UK can be three, four, or five digits long.

Electricity and Gas in Stanley

Residents of Stanley can choose their gas and electricity provider, but regardless of which supplier they choose, the electricity and gas will always be distributed and taken care of by the network operator for the region.

These network operators are known as Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that supplies your Stanley home to the gas and electricity networks.

More often than not you will never need to ever contact the Stanley distribution network operator, but should you ever need to, you can easily find out which DNO is responsible for Stanley right here.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Stanley

The electricity distribution network operator for Stanley is Northern Powergrid - North East. You can find the Northern Powergrid - North East contact details in the table below:

Northern Powergrid - North East Contact Information
General Enquiries 0800 011 3332
Emergencies 0800 668 877
Email cus.serv@northernpowergrid.com
Website https://www.northernpowergrid.com/
Address RSXE-RCZX-XKBL, Manor House, Manor House
Penshaw, Houghton le Spring

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Stanley

There are no power plants within a 10 mile radius of Stanley.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). Furthermore, a small amount was produced from other kinds of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations are scheduled for closure, all but one is expected to stop producing energy by 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable sources can include hydro, solar, wind, and biomass. This will conmtinue to rise as the UK is focussed on meeting its net-zero targets.

Towns and Cities Near Stanley

If you've ever wondered which municipalities are nearby Stanley, we've found the closest five municipalities to Stanley.

Closest five municipalities to Stanley
Municipality Distance from Stanley
Burnopfield 1.96 miles
Sunniside 1.96 miles
Whickham 1.96 miles
Hamsterley Mill 3.69 miles