Utilities in <u>Stanwell

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Your Complete Guide to Utilities in Stanwell

If you just moved and have some questions about Stanwell? Our utilities guide to Stanwell will help you to find out everything you need to know about broadband, area codes, power generation and energy distributors, and Stanwell water and sewerage. Keep reading to learn everything about utilities in Stanwell.

About Stanwell, Berkshire

Stanwell TW19 has a population of 11,279 and is located in the county of Berkshire. Berkshire has a population of 915,157 people.

Who supplies my water in Stanwell?

Stanwell water services are supplied by Affinity Water. Here are the main contact numbers for Affinity Water, and Thames Water:

How to get in touch with the water suppliers in Stanwell

Calling a phone number for Affinity Water or Thames Water is one of many options to deal with your Stanwell water account.

Affinity Water telephone numbers

In the table below you will find the telephone numbers for Affinity Water general enquiries and emergencies.

Affinity Water phone number Affinity Water Emergency phone number
0345 357 2401 0345 357 2407
Mon-Fri 8am-6pm, Sat 8am-2pm, Emergencies 24/7/365
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Thames Water telephone numbers

In the table below you will find the telephone numbers for Thames Water general enquiries and emergencies.

Thames Water phone number Thames Water Emergency phone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Write to Affinity Water or Thames Water

You can also get in touch with Affinity Water or Thames Water, by composing a letter or sending an email. You can also submit your request on the Affinity Water or Thames Water website.

Affinity Water

If you prefer to send a letter to Affinity Water can do so by writing to the Affinity Water address below:

Affinity Water Address
Tamblin Way
Hatfield, Hertfordshire
AL10 9EZ

Thames Water

If you prefer to send a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you would like to email Thames Water, you must use the following email address:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Water rates in Stanwell

Water bill in Stanwell

Water rates in Stanwell depend on whether your home has a water meter or not. It's easy to find out if your Stanwell water rates are metered or unmetered rates by checking your water bill or by speaking to the supplier. Homes with metered Stanwell water rates will have a meter number listed on their water bills.

Metered Customers in Stanwell

Customers who have a water meter installed at their Stanwell house will pay an annual fixed charge, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Affinity Water or Thames Water. While the variable charges cover the usage at your Stanwell home.

Unmetered Customers in Stanwell

Customers without a meter at their Stanwell home will pay an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount regardless of the amount of water you use at your Stanwell home.

As an unmetered customer, the rate you pay for water in Stanwell is going to be based on the rateable value of your home. The rateable value calculation of your Stanwell water prices were determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you have a small family, or live alone, installing a water meter at your Stanwell could be cheaper.

Customers with big families are probably not going to save money by having a meter installed.

How much is the average water bill in Stanwell?

The average water bill Stanwell residents are being charged can differ between suppliers in your area. You can see in the table below the average water bill by supplier:

Supplier Average Water Bill Monthly Average Water Bill Annually
Affinity Water £16.67 £200
Thames Water £19.33 £232
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How do I pay my Stanwell water bill?

First of all, you will need to register with Affinity Water or Thames Water. Once you've registered an account with Affinity Water or Thames Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Stanwell bill. Whilst some customers would prefer to pay annually, other customers might like to set up quarterly, monthly, or even weekly payments instead. After you've set up your Affinity Water or Thames Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Stanwell?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Stanwell TW19, your water suppliers are Affinity Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Stanwell Water Frequently Asked Questions

Below we have answered some common questions that customers in Stanwell have about their water supply.

Frequently Asked Questions About Water in Stanwell

Is the tap water in Stanwell safe to drink?

Yes! The tap water is safe to drink in Stanwell. You can rest assured that Stanwell water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Stanwell water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Stanwell water to make it drinkable.

Where does the water in Stanwell come from?

There are three main sources of water that supply Stanwell:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Stanwell

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Stanwell is more than 201ppm, this means the water in Stanwell is rated as hard water.

What does this mean?

The water supply to your home in Stanwell contains an elevated level of hard water minerals. hard water means your water is not as effective at cleaning dishes, glassware, clothes, or even your body. It also means an increased limescale build-up in your home appliances and the taste of your tap water may be affected.

Selectra recommends

You should add a water softener to the water in Stanwell.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Stanwell No Water

If you have no water in your Stanwell home, you will first need to find out whether the problem is with your home plumbing or if the problem is an outage affecting Stanwell.

If there is no water at your Stanwell home, is it only affecting cold water or hot water? If you don't have hot water but have cold water, the problem will be with the plumbing at your home and not a problem affecting Stanwell.

If you don't have any cold water, not even a trickle, contact Affinity Water or Thames Water for help. In this case you should try the following tips:

  1. Look at the "In Your Area" sections on the Affinity Water or Thames Water website for any explanations as to why you have no water.
  2. Check the Twitter account of Affinity Water or Thames Water, they often post incident updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Check that your stop tap is open.

Stanwell water leak or flooding

Stanwell water problems can include anything from a leak, a burst water main, or flooding in your Stanwell home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you discover flooding or a water leak outside your Stanwell property, you must do one of the following as soon as possible:

  1. Ring Affinity Water or Thames Water whether the problem is with clean water or wastewater.
  2. If you have access to the internet, go to the "report a leak" section of the Affinity Water or Thames Water website and complete the online form to report the issue.

Why does the water in Stanwell taste strange?

If you notice a change in taste or smell with your Stanwell water this could be down to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can affect it by infusing your Stanwell water with an earthy taste or smell.
  3. Plumbing can also contribute to the taste of your household water, adding rubbery, salty, or metallic hints to Stanwell water.

If you have questions about your water's taste, smell, or appearance, you should not hesitate to reach Affinity Water or Thames Water on the contact details above.

Internet in Stanwell TW19

Stanwellinternet connected globe

The speed of your broadband connection at your Stanwell home is dependant upon several factors such as:

  • Fibre availability
  • Distance from the telephone exchange
  • Location of the router in your home
  • Using wi-fi or ethernet connection
  • Your internet service provider or ISP

Test how fast your internet is and see how it compares to the average connection speed for Stanwell with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Stanwell Average Download Speed Stanwell Average Upload Speed
65.70 Mbps 12.00 Mbps
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The type of internet connection you have can affect the speed you get at your home in Stanwell. An FTTP is the fastest internet connection available in the UK however, at the time of writing, this is only available to 31.83% of UK households.

ADSL internet connections are the slowest, but for some customers in remote areas it is the only means of connection available.

What to look for when choosing an internet provider in Stanwell?

In 2022, the internet is about as important as any other utility, maybe even more important. That means choosing an internet service provider can be unnerving. Worry not, let's take a look at the top four points to think about when choosing an internet provider in Stanwell.

Availability

The first thing you need to think about when choosing an internet provider in Stanwell is the availability. The majority of homes in Stanwell should have access to fibre or 'superfast' connections, those living in rural homes may have trouble getting fast broadband.

That being said, homes that have been built recently should be able to enjoy access to the FTTH as developers often tend to install the latest networks when building new homes.

Type of connection

What are the different types of connection in Stanwell?

  • Fibre broadband
    • This is the fastest available internet connection in Stanwell
    • We can split fibre connections into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed that's at least 24 Mbps.
    • A Full Fibre connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through your traditional telephone line.
    • Slower speeds up to 24 Mbps.
    • Available to the majority of Stanwell homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Availability can be limited in some parts of Stanwell.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Stanwell.
    • Can be more expensive for heavy users without unlimited data.
    • No special equipment required by tethering to your smartphone, although some of the mobile networks in the UK will not allow tethering.
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Stanwell broadband value for money

Stanwell broadband bill

You should also think about the monthly cost of broadband in Stanwell. You will see many broadband providers are offering a low priced offer especially for new customers, but the price is often for a limited period. We recommend you double check the terms and conditions of the deal before you commit to a internet connection in Stanwell. Some providers may even increase the price during the initial contract period. For example, recently there was a BT price hike which will be felt by millions of BT customers.

Stanwell Broadband Reliability

The reliability of the broadband connection is in Stanwell should also be considered, with so many people that work from home either full-time or part-time, having a reliable internet connection to keep up to date with work your work is a priority.

Then in our freetime we're streaming movies or playing online games with friends meaning without an internet connection that's reliable at your Stanwell home is something to think about.

Stanwell broadband technical support

Our final tip, the customer service of your Stanwell broadband connection is of utmost importance. Hopefully you shouldn't have to get in touch with your internet service provider, but if you ever do need to speak to them a provider with excellent customer service that can deal with your problem in a fast and efficient manner is definitely something worth considering when selecting an internet provider in Stanwell.

Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Stanwell have about their internet connection.

Broadband FAQs

How fast is the broadband in Stanwell?

The average speed of broadband in Stanwell is:

Stanwell Average Download Speed Stanwell Average Upload Speed
65.70 Mbps 12.00 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green cabinets that you might have near your home in Stanwell, from which it is connected to your property through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Stanwell house. That makes it the most reliable and fastest fibre broadband. At present, 31.83% of houses in the UK .

How fast internet should my internet be?

That will be dependant on how you will use the internet. Take a look at this table to find out the kind of broadband speed you should choose when getting connected in Stanwell.

Usual Internet habits Recommended Broadband Download Speed 2 devices or less
2 devices or less Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
3-5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit the data between your devices. 2.4Ghz WiFi travels further, but has a slower speed. 5Ghz WiFi signals have less range, but your data will be transmitted faster.

What's the telephone dialling code of Stanwell

Corded telephone area code Stanwell

The landline area code, sometimes called the dialling code, for Stanwell is 01784. If you're calling somebody in Stanwell, and you are not in the same area, you will need to add 01784 to the number you're calling.

How much does an 01784 Stanwell call cost?

If you have calls included with your landline or mobile tariff, the cost of the call should be included as part of your tariff. Without an inclusive calls plan, it should cost in the region of 10p per minute, plus an additional call set-up charge.

If you don't know whether you have inclusive calls, you should ask your provider before you make the call to avoid unexpected charges on your bill.

How many dialling codes does the UK have? Including Northern Ireland, The UK has 645 area codes. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity Supply in Stanwell

Residents in Stanwell can choose their gas and electricity supplier, but whichever supplier they are with, the electricity and gas will always be maintained and supplied by the network operator for the region.

These network operators are known as Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that connects your Stanwell home to the gas and electricity networks.

In many cases you will never need to ever contact the Stanwell distribution network operator, but should the need arise, you can find the distribution network operator for Stanwell below.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Stanwell

The electricity distribution network operator for Stanwell is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email GE@ssen.co.uk
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Stanwell

There are no power plants within a 10 mile radius of Stanwell.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). In addition, a small percentage was produced from fossil fuels from other sources (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, in the next few years we can expect this to reduce as nuclear power stations in the UK’s begin to close, only one will still be generating energy 2035. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel is generated from souces such as hydro, solar, wind, and biomass. This will conmtinue to rise as the UK strives to hit its net-zero targets.

Towns and Cities Near Stanwell

You might be wondering which municipalities are nearby Stanwell, in the below table you will find the closest five municipalities to Stanwell.

Closest five municipalities to Stanwell
Municipality Distance from Stanwell
George Green 2.12 miles
Fulmer 2.12 miles
Datchet 2.12 miles