Utilities in <u>Stockton Heath

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A Complete Guide to Utilities in Stockton Heath

If you just moved and have some questions about Stockton Heath? Our utilities guide to Stockton Heath will help you to find out everything there is to know about broadband, area codes, power generation and energy distributors, and Stockton Heath water and sewerage. Keep reading to learn everything about utilities in Stockton Heath.

About Stockton Heath, Cheshire

Stockton Heath WA4 has a population of 6,396 and is located in the county of Cheshire. Cheshire has a population of 931,347 people.

Who supplies my water in Stockton Heath?

Stockton Heath water services are supplied by United Utilities. In the table below are the contact numbers for United Utilities:

How to get in touch with the water supplier in Stockton Heath

Speaking to an advisor at United Utilities is one of many options to deal with your Stockton Heath water account.

In the table below you will find the phone numbers for United Utilities general enquiries and emergencies.

United Utilities contact number United Utilities Emergency contact number
0345 672 2888 0345 672 3723
Mon-Fri 8am-8pm, Sat 8am-4pm, Emergencies 24/7/365
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Write to United Utilities

You can also get in touch with United Utilities, either by email or with a letter in the post. You can also submit your request on the United Utilities website.

Customer that want to post a letter to United Utilities can do so by writing to the United Utilities address below:

United Utilities Address
United Utilities, PO Box 453
Warrington
WA55 1SE

Water rates in Stockton Heath

Water bill in Stockton Heath

Water rates in Stockton Heath depend on whether your home has a water meter or not. It's easy to find out if your Stockton Heath water rates are metered or not by checking your water bill or by contacting your supplier. Homes with metered Stockton Heath water rates will have a meter number listed on their water bills.

Metered Customers in Stockton Heath

Customers with a water meter at their Stockton Heath property will pay an annual charge that is fixed, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of United Utilities. Whilst the variable charges are for the consumption at your Stockton Heath home.

Unmetered Customers in Stockton Heath

Customers who don't have a meter at their Stockton Heath home pay an annual charge for their water usage. This charge is fixed, meaning you'll pay the same regardless of how much water consumed at your Stockton Heath home.

As an unmetered customer, the rate you pay for water in Stockton Heath is going to be based on the rateable value of your home. The rateable value part of your Stockton Heath water rates would have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you have a small family, or live alone, getting a water meter for your Stockton Heath might work out cheaper.

Customers with bigger families that use more water will probably not benefit by having a meter installed.

How much is the average water bill in Stockton Heath?

The average water bill Stockton Heath residents are billed is £16.83 per month, which is £202 a year.

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How do I pay my Stockton Heath water bill?

First of all, you will need to register with United Utilities. Once you've registered an account with United Utilities, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Stockton Heath bill. Whilst some customers prefer to make a single annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. After you've set up your United Utilities account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Stockton Heath?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Stockton Heath WA4, your water supplier is United Utilities.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Stockton Heath Water Frequently Asked Questions

Below we have answered some common questions that customers in Stockton Heath have about their water supply.

Frequently Asked Questions About Water in Stockton Heath

Is tap water in Stockton Heath safe to drink?

Yes! It's safe to drink the tap water in Stockton Heath. You can rest assured that Stockton Heath water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Stockton Heath water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Stockton Heath water to make it drinkable.

Where does the water in Stockton Heath come from?

There are three main sources of water that supply Stockton Heath:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Stockton Heath

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Stockton Heath is less than 60ppm, this means the water in in Stockton Heath is rated as soft water.

What does this mean?

The clean water supply to your home in Stockton Heath contains a minimal level of hard water minerals. soft water means your clothes should be softer after washing, and your appliances more efficient. There should also be less limescale in your appliances which means they should last longer.

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Water softener isn't needed at your home in Stockton Heath.

Stockton Heath No Water

If there isn't any running water in your Stockton Heath home, you will first need to find out whether the problem is with your home plumbing or if the problem is an outage affecting Stockton Heath.

If there is no water at your Stockton Heath home, is it only affecting cold water or hot water? If you don't have hot water but have cold water, the issue is probably going to be with your home plumbing and not a problem affecting Stockton Heath.

If there is no cold water, not even a trickle, contact United Utilities for assistance. If this is the case, you can try these tips:

  1. Check for updates on the "In Your Area" sections of the United Utilities website for any information explaining why you have no water.
  2. Have a look at the Twitter account for United Utilities, quite often you will find they have posted an update about the issue.
  3. Ask your neighbours whether they have the same issue as you.
  4. Make sure your stop tap is in the open position.

Stockton Heath water leak or flooding

Stockton Heath water problems can include anything from a leak, a burst water main, or flooding in your Stockton Heath home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you find a water leak or flooding that's not inside your Stockton Heath property, you must do one of the following as soon as possible:

  1. Call United Utilities whether the problem is with clean water or wastewater.
  2. If you can go on the internet at your current location, visit the "report a leak" page on the United Utilities website and fill in the form to report the problem.

Why does the water in Stockton Heath taste strange?

If you notice a change in taste or smell with your Stockton Heath water this may be due to one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can impermeate the Stockton Heath water with an earthy smell or taste.
  3. Plumbing can cause the taste of your water to change, adding metallic, salty, or rubbery hints to Stockton Heath water.

If you are unsure about your water's appearance, smell, or taste, you can speak to United Utilities via the contact channels listed above.

Internet in Stockton Heath WA4

Stockton Heathinternet connected globe

The speed of your broadband connection at your Stockton Heath home depends on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Distance from the telephone exchange
  • Placement of your router
  • If you are connected with ethernet or wi-fi
  • Your broadband provider

Test the speed of your connection and see if it matches the average connection speed for Stockton Heath with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Stockton Heath Average Download Speed Stockton Heath Average Upload Speed
75.10 Mbps 13.47 Mbps
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The type of internet connection you have can affect the speed you get at your home in Stockton Heath. An FTTP is the best kind of broadband connection available in the UK however, at the time of writing, this is only available to 31.83% of UK households.

ADSL is the slowest type of connection, in parts of the UK that are more remote it is the only means of connection available.

What to look for when searching for a broadband provider in Stockton Heath?

It's 2022, which means the internet is just as important as any other utility, maybe even more important. That means choosing an internet service provider might seem daunting at first. Worry not, we've listed the four important points worth considering before searching for a broadband provider in Stockton Heath.

Availability

The first thing you need to think about when searching for a broadband provider in Stockton Heath is the availability. The majority of homes in Stockton Heath should be able to enjoy fibre or 'superfast' broadband connections, people outside a built-up area could face issues getting access to the fastest internet.

Although, homes that have been built in the last few years may already have access to ultrafast FTTH because property developers will often choose to install the latest technology during construction.

Type of connection

What kinds of internet connection are available in Stockton Heath?

  • Fibre broadband
    • This is fastest connection that's currently available in Stockton Heath
    • We can split fibre connections into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of more than 24 Mbps.
    • A Full Fibre connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through a standard telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • High availability with for 99.9% of Stockton Heath homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Limited availability in some parts of Stockton Heath.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Stockton Heath.
    • Might work out more expensive without an unlimited data plan.
    • You don't need a router if you tether the connection to your smartphone, though some mobile networks do not allow tethering.
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broadband connections options

Stockton Heath broadband cost

Stockton Heath broadband bill

You also need to consider how much it costs for the broadband in Stockton Heath. You will see many broadband providers are offering a low priced offer especially for new customers, but the price can quickly increase. You should always look in the small print of the offer before you commit to a internet connection in Stockton Heath. There are some providers that will increase the price you pay during the initial contract period. We reported recently on the BT price hike which affects millions of BT customers.

Stockton Heath Broadband Reliability

How reliable the broadband is in Stockton Heath should also be considered, with so many people that work from home full-time or just a few days per week, having a reliable internet connection to keep up to date with work your work can be extremely important.

The times when we're not working we're streaming movies or playing online games with friends meaning without an internet connection that's reliable at your Stockton Heath home is something to think about.

Stockton Heath broadband customer support

Finally, the customer service of your Stockton Heath broadband connection is extremely important. Hopefully you shouldn't have to contact the internet service provider you choose, however, if you have an issue and need to get in touch with them a provider with excellent customer service that can deal with your problem in a fast and efficient manner is definitely something worth considering when making a decision for a broadband internet provider in Stockton Heath.

Broadband FAQ

Below we've answered some our the most common questions that customers in Stockton Heath ask about their broadband.

Broadband Internet FAQs

Is the internet fast in Stockton Heath?

The average broadband speed in Stockton Heath is:

Stockton Heath Average Download Speed Stockton Heath Average Upload Speed
75.10 Mbps 13.47 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green boxes on your street in Stockton Heath, it's then connected to your house through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Stockton Heath house. This means it's very fast and extremely reliable. Currently, 31.83% of UK home .

What speed internet is best for me?

It really does depend on what you will be using the internet for. Check out the table below for a rough guide to which speed you should pick for a broadband service in Stockton Heath.

Usual Internet habits Recommended Broadband Download Speed Maximum of 2 devices
Maximum of 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Maximum of 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to talk to your connected devices. 2.4Ghz WiFi travels across longer distances, but does so at slower speeds. 5Ghz WiFi signals have less range, but your data will be transmitted faster.

What's the landline area code in Stockton Heath

Corded telephone area code Stockton Heath

The landline area code, sometimes called the dialling code, for Stockton Heath is 01806. If you're calling somebody in Stockton Heath, and you are in a different area, you should add 01806 to the number you're calling.

How much does an 01806 Stockton Heath call cost?

If you have calls included with your landline or mobile tariff, the phone call will probably be included as part of your tariff. Without an inclusive calls plan, the cost of the call will be about 10p per minute, plus an additional call set-up charge.

If you are uncertain whether you have a plan that includes calls, you should ask your provider before you make the call to avoid unexpected charges on your bill.

How many dialling codes does the UK have? There's a total of 645 telephone area codes in the UK. UK area codes can be three, four, or five digits long.

Gas and Electricity in Stockton Heath

People living in Stockton Heath are able to choose their gas and electricity provider, but regardless of which supplier they choose, the electricity and gas is supplied and maintained by the local network operator.

These network operators are known as Distribution Network operators (DNOs) and it is these companies that own and operates the infrastructure that connect your Stockton Heath home to the electricity grid and gas networks.

In many cases you won't need to contact the Stockton Heath distribution network operator, but should the need arise, you can easily find out which DNO is responsible for Stockton Heath in this section.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Stockton Heath

The electricity distribution network operator for Stockton Heath is SP Energy Networks - Merseyside and North Wales. You can find the SP Energy Networks - Merseyside and North Wales contact details in the table below:

SP Energy Networks - Merseyside and North Wales Contact Information
General Enquiries 0330 101 0444
Emergencies 0800 001 5400
Email customercare@spenergynetworks.com
Website https://www.spenergynetworks.co.uk/
Address Customer Contact Team, SP Energy Networks, 3 Prenton Way
Prenton

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Stockton Heath

There are no power plants within a 10 mile radius of Stockton Heath.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This came mostly from natural gas (42%) and coal (2.7%). Additionally, a tiny amount was generated with other types of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations are scheduled for closure, by 2035 there will only one nuclear power plant still producing energy. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable sources can include solar, wind, hydro, and biomass. We can expect to see this continue increasing as the UK strives to hit its net-zero targets.

Towns and Cities Near Stockton Heath

Perhaps you're wondering which towns and cities are nearby Stockton Heath, we've found the five nearest towns and cities to Stockton Heath.