Utilities in <u>Stoke

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Your Complete Guide to Utilities in Stoke

If you've moved and have questions about Stoke? Our complete guide to utilities in Stoke will help you to find out everything about broadband, area codes, power generation and energy distributors, and Stoke water and sewerage. Keep reading to learn everything about utilities in Stoke.

About Stoke, Warwickshire

Stoke CV2 has a population of 270,726 and is located in the county of Warwickshire. Warwickshire has a population of 568,167 people.

Who supplies my water in Stoke?

Stoke water services are supplied by Severn Trent. In the table below are the contact numbers for Severn Trent:

How to reach your water provider in Stoke

Ringing a contact number for Severn Trent is just one method of contact to discuss your Stoke water account.

In the table below we have listed the main telephone numbers for Severn Trent general enquiries and emergencies.

Severn Trent telephone number Severn Trent Emergency telephone number
0345 750 0500 0800 783 4444
Mon-Fri 8am-8pm, Sat 9am-3pm, Bank Holidays 9am-5pm, Emergencies 24/7/365
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Write to Severn Trent

Additionally, you can communicate with Severn Trent, you have the choice of posting a letter or sending an email. You can also send your request via the Severn Trent website.

If you prefer to send a letter to Severn Trent can do so by writing to the Severn Trent address below:

Severn Trent Address
PO Box 407
Darlington
DL1 9WD

If you want to email Severn Trent, you should use the following email address:

Severn Trent Email Address
customercare@severntrent.co.uk

Cost of water in Stoke

Water bill in Stoke

Water rates in Stoke will vary depending on if your home has a water meter or not. It's easy to find out if your Stoke water rates are metered or unmetered rates by checking your water bill or by getting in touch with the supplier. Homes with metered Stoke water rates will have a meter number listed on their water bills.

Metered Customers in Stoke

Customers with a water meter at their Stoke home will pay a fixed annual charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Severn Trent. Whilst the variable charges cover the consumption at your Stoke home.

Unmetered Customers in Stoke

Customers without a meter at their Stoke home will pay an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same regardless of the amount of water you use at your Stoke home.

The rate unmetered customers pay for water in Stoke will be based on the rateable value of your home. The rateable value part of your Stoke water rates would have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you are single, or have a small family, installing a water meter at your Stoke might work out cheaper.

Customers with bigger families that use more water will probably not benefit by having a meter installed.

How much is the average water bill in Stoke?

The average water bill Stoke residents are charged is £16.58 each month, that's £199 a year.

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How do I pay my Stoke water bill?

First, you must sign up and register with Severn Trent. Once you've registered an account with Severn Trent, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Stoke bill. Whilst some customers prefer to make a single annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. When you set up your Severn Trent account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Stoke?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Stoke CV2, your water supplier is Severn Trent.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Stoke Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Stoke have about their water supply.

Frequently Asked Questions About Water in Stoke

Is tap water in Stoke safe to drink?

Yes! It's safe to drink the tap water in Stoke. You can rest assured that Stoke water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Stoke water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Stoke water to make it drinkable.

Where does the water in Stoke come from?

There are three main sources of water that supply Stoke:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Stoke

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Stoke is more than 201ppm, that means the water hardness in Stoke is rated as hard water.

What does this mean?

The clean water supply to your home in Stoke contains an elevated level of hard water minerals. hard water will not clean your clothes, dishes, or your body efficiently, and your appliances will be less efficient which is not good news for your utility bills. There may also be more limescale in your appliances and it may affect the taste of your tap water.

Selectra recommends

We recommend adding a softening agent to the water in Stoke.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Stoke No Water

If you don't have any running water in your Stoke home, you need to find out if the issue is to do with your home plumbing or if the problem is a widespread issue affecting Stoke.

If there is no water at your Stoke home, do you only have no cold water or no hot water? If you don't have hot water but have cold water, the problem will be with the plumbing at your home and not a problem affecting Stoke.

If your home has no cold water, not even a trickle, contact Severn Trent for assistance. You can also try the following:

  1. Check for updates on the "In Your Area" sections of the Severn Trent website for any information explaining the reason your home has no water.
  2. Check the Twitter account of Severn Trent, they often post incident updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Check that your stop tap is open.

Stoke water leak or flooding

Stoke water problems might include anything from flooding or a leak, to a burst water main in your Stoke home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you find a water leak or flooding that's not inside your Stoke property, you must do one of the following as soon as possible:

  1. Contact Severn Trent regardless if the issue relates to drinking water or wastewater.
  2. If you have access to the internet, visit the "report a leak" page on the Severn Trent website and fill in the form to report the problem.

Why does the water in Stoke taste strange?

If you notice a change in taste or smell with your Stoke water this may be due to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can impermeate the Stoke water with an earthy taste or smell.
  3. Plumbing can be a contributing factor to the taste of your water, adding metallic, salty, or rubbery hints to Stoke water.

If you have any queries or worries about your water's smell, taste, or appearance, you can speak to Severn Trent via the contact channels listed above.

Broadband in Stoke CV2

Stokeinternet connected globe

The speed of your broadband connection at your Stoke home can vary depending on several factors such as:

  • Fibre availability
  • How far from the telephone exchange you are
  • Placement of your router
  • If you are connected with ethernet or wi-fi
  • Which provider you have

Test your internet speed and see if it matches the average internet speed in Stoke with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Stoke Average Download Speed Stoke Average Upload Speed
82.40 Mbps 22.53 Mbps
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The type of internet connection you have can have an effect on the speed you get in Stoke. An FTTP is the best kind of broadband connection available in the UK however, at the time of writing, this is only available to 31.83% of households in the UK.

ADSL is the slowest type of connection, in some remote parts of the UK this type of connection is the only one that's available.

What to look for when picking a broadband provider in Stoke?

In 2022, the internet is about as important as any other utility, perhaps more important. So picking the right internet provider could feel daunting. Don't worry, let's take a look at the top four points that you should consider when picking a broadband provider in Stoke.

Availability

The first thing to consider whilst picking a broadband provider in Stoke is what's available. The majority of homes in Stoke should have access to superfast' or fibre connections, people outside a built-up area may have limited access to the type of connection.

Although, homes that have been built in the last few years will likely have be able to get ultrafast FTTH as developers often tend to install the latest networks when building new homes.

Type of connection

What kinds of internet connection are available in Stoke?

  • Fibre broadband
    • This is the fastest available internet connection in Stoke
    • Fibre broadband is split into two categories, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of more than 24 Mbps.
    • A Full Fibre connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is delivered through your traditional telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • High availability with for 99.9% of Stoke homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Restricted availability in some parts of Stoke.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Stoke.
    • Can be more expensive for heavy users without unlimited data.
    • Can tether to your smartphone without special equipment, though some mobile networks do not allow tethering.
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broadband connections options

Stoke broadband price

Stoke broadband bill

You also need to consider how much it costs for the broadband in Stoke. There are many providers offering a low priced offer especially for new customers, however you might find the rate suddenly goes up. It's important to read the small print of the offer when you sign up for a broadband connection in Stoke. Some providers may even increase the price whilst you're in contract. We reported recently on the BT price hike which affects millions of BT customers.

Stoke Broadband Reliability

The reliability of broadband in Stoke should also be considered, with many of us working from home full-time or just a few days per week, having a reliable internet connection to stay in touch with work can be extremely important.

When we're relaxing we're playing online games with friends or streaming movies and TV shows which without a reliable broadband connection at your Stoke home is something to think about.

Stoke broadband customer service

Our final tip, the technical support for your Stoke broadband internet is really important. There's a good chance you will never need to get in touch with your internet service provider, but should the need to contact them arises then having solid customer service that is able to solve your issue quickly and efficiently is definitely something worth considering when selecting an internet provider in Stoke.

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Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Stoke ask about their broadband.

Broadband Frequently Asked Questions

Is the internet fast in Stoke?

The average internet speed in Stoke is:

Stoke Average Download Speed Stoke Average Upload Speed
82.40 Mbps 22.53 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to one of those green boxes on your street in Stoke, it's then connected to your house through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Stoke home. That makes it the most reliable and fastest fibre broadband. Currently, 31.83% of UK home .

What speed internet is best for me?

That would depend on what you will be using the internet for. Take a look at this table for a general idea which speed you should take for a broadband service in Stoke.

Main internet uses Recommended Broadband Download Speed Up to 2 devices
Up to 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
5 devices or more All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to talk to your connected devices. 2.4Ghz WiFi travels across longer distances, but transmit data at slower speeds. 5Ghz WiFi signals have less range, but are able to transmit your data at faster speeds.

What's the landline area code in Stoke

Corded telephone area code Stoke

The landline area code, sometimes called the dialling code, for Stoke is 01806. When making a call to someone in Stoke, and you are in a different area, you must add 01806 to the number you'd like to call.

How much does an 01806 Stoke call cost?

If you have a call plan with your landline or mobile tariff, then the call cost should be included in that tariff. If calls are not included with your tariff, you can expect to pay around 10p per minute, plus a small call set-up charge.

If you don't know whether you have calls included in your tariff, please check with your provider before calling to avoid additional charges on your next phone bill.

How many dialling codes does the UK have? Including Northern Ireland, The UK has 645 area codes. They are a mix of three, four, or five digits long.

Gas and Electricity in Stoke

Residents of Stoke are able to choose their own supplier for gas and electricity, but whichever supplier they are with, the electricity and gas will always be supplied and maintained by the network operator for the region.

These network operators are officially called Distribution Network operators (DNOs) and they are the company that own and operates the infrastructure that connect your Stoke home to the electricity grid and gas networks.

In many cases you won't need to speak to the Stoke distribution network operator, but if you do, you can find the distribution network operator for Stoke in this section.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Stoke

The electricity distribution network operator for Stoke is Western Power Distribution - East Midlands. You can find the Western Power Distribution - East Midlands contact details in the table below:

Western Power Distribution - East Midlands Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 678 3105
Email wpdnewsuppliesmids@westernpower.co.uk
Website https://www.westernpower.co.uk/
Address Toll End Road
Tipton

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Stoke

There are no power plants within a 10 mile radius of Stoke.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). Furthermore, a tiny amount was generated with other types of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations begin to close, by 2035 there will only one nuclear power plant still producing energy. However, new nuclear reactors are being planned such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable sources can include solar, wind, hydro, and biomass. This is expected to continue rising as the UK strives to hit its net-zero targets.

Municipalities Close By Stoke

If you've ever wondered which municipalities are close to Stoke, in the below table you will find the five closest municipalities to Stoke.