Utilities in <u>Stoke Poges

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A Complete Guide to Utilities in Stoke Poges

If you just moved and have some questions about Stoke Poges? Our utilities guide to Stoke Poges is going to provide you with everything there is to know about broadband, area codes, power generation and energy distributors, and Stoke Poges water and sewerage. Keep reading to learn everything about utilities in Stoke Poges.

About Stoke Poges, Berkshire

Stoke Poges SL2 has a population of 3,962 and is located in the county of Berkshire. Berkshire has a population of 915,157 people.

Who supplies my water in Stoke Poges?

Stoke Poges water services are supplied by Affinity Water. Here are the main contact numbers for Affinity Water, and Thames Water:

How to reach your water providers in Stoke Poges

Ringing a contact number for Affinity Water or Thames Water is one of many options to deal with your Stoke Poges water issues.

Affinity Water contact numbers

In the table below we have listed the main contact numbers for Affinity Water general enquiries and emergencies.

Affinity Water contact number Affinity Water Emergency contact number
0345 357 2401 0345 357 2407
Mon-Fri 8am-6pm, Sat 8am-2pm, Emergencies 24/7/365
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Thames Water contact numbers

In the table below we have listed the main contact numbers for Thames Water general enquiries and emergencies.

Thames Water contact number Thames Water Emergency contact number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Write to Affinity Water or Thames Water

You can also get in touch with Affinity Water or Thames Water, you have the choice of posting a letter or sending an email. You can also submit your request on the Affinity Water or Thames Water website.

Affinity Water

If you prefer to send a letter to Affinity Water can do so by writing to the Affinity Water address below:

Affinity Water Address
Tamblin Way
Hatfield, Hertfordshire
AL10 9EZ

Thames Water

If you prefer to send a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you would like to email Thames Water, you must use the following email address:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Water rates in Stoke Poges

Water bill in Stoke Poges

Water rates in Stoke Poges are based on if your home has a water meter or not. You can easily check if your Stoke Poges water rates are metered or unmetered rates by checking your water bill or by speaking to the supplier. Homes with metered Stoke Poges water rates will have a meter number listed on their water bills.

Metered Customers in Stoke Poges

Customers with a water meter at their Stoke Poges property will pay an annual charge that is fixed, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Affinity Water or Thames Water. While the variable charges cover the usage at your Stoke Poges home.

Unmetered Customers in Stoke Poges

Customers that don't have a water meter at their Stoke Poges home will pay an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same regardless of how much water consumed at your Stoke Poges home.

The rate unmetered customers pay for water in Stoke Poges is going to be based on the rateable value of your home. The rateable value part of your Stoke Poges water prices were determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If your family is small, or you don't live with others, getting a water meter for your Stoke Poges could be cheaper.

Customers with bigger families that use more water will probably not benefit by having a meter installed.

How much is the average water bill in Stoke Poges?

The average water bill Stoke Poges residents are being charged can differ between suppliers in your area. The table below shows the average water bill by supplier:

Supplier Average Water Bill Per Month Average Annual Water Bill
Affinity Water £16.67 £200
Thames Water £19.33 £232
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How do I pay my Stoke Poges water bill?

You will first need to register with Affinity Water or Thames Water. After you register your details with Affinity Water or Thames Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Stoke Poges bill. Whilst some customers prefer to make a single annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. As soon as you've set up your Affinity Water or Thames Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Stoke Poges?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Stoke Poges SL2, your water suppliers are Affinity Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Stoke Poges Water Frequently Asked Questions

Below we have answered some common questions that customers in Stoke Poges have about their water supply.

Frequently Asked Questions About Water in Stoke Poges

Is water from the tap in Stoke Poges safe to drink?

Yes! The tap water is safe to drink in Stoke Poges. You can rest assured that Stoke Poges water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Stoke Poges water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Stoke Poges water to make it drinkable.

Where does the water in Stoke Poges come from?

There are three main sources of water that supply Stoke Poges:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Stoke Poges

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Stoke Poges is more than 276ppm, this means the water in Stoke Poges is rated as very hard water.

What does this mean?

The clean water supply to your home in Stoke Poges contains a higher amount of hard water minerals. very hard water will not clean your clothes, dishes, or your body efficiently, and your appliances will be less efficient which is not good news for your utility bills. It also means an increased limescale build-up in your home appliances and it may affect the taste of your tap water.

Selectra recommends

You should add a water softener to the water in Stoke Poges.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Stoke Poges No Water

If you have no water in your Stoke Poges home, you will first need to find out whether the problem is with your home plumbing or if the problem is an outage affecting Stoke Poges.

If there is no water at your Stoke Poges home, is the problem no cold water or no hot water? If the problem is only affecting your hot water, the problem will be with the plumbing at your home and not a problem affecting Stoke Poges.

If you don't have any cold water, not even a trickle, contact Affinity Water or Thames Water for assistance. If this is the case, you can try these tips:

  1. Check for updates on the "In Your Area" sections of the Affinity Water or Thames Water website for any explanations as to why you have no water.
  2. Examine the Twitter account of Affinity Water or Thames Water, they often post incident updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Make sure your stop tap is in the open position.

Stoke Poges water leak or flooding

Stoke Poges water problems might include anything from a leak, a burst water main, or flooding in your Stoke Poges home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you discover flooding or a water leak outside your Stoke Poges property, you must do one of the following as soon as possible:

  1. Contact Affinity Water or Thames Water regardless if the problem relates to wastewater or clean water.
  2. If you can go on the internet at your current location, go to the "report a leak" section of the Affinity Water or Thames Water website and fill in the form to report the problem.

Why does the water in Stoke Poges taste strange?

If you notice a change in taste or smell with your Stoke Poges water this could be because of one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can infuse the Stoke Poges water with an earthy smell or taste.
  3. Plumbing can also contribute to the taste of your household water, adding rubbery, salty, or metallic hints to Stoke Poges water.

If you are unsure about your water's appearance, smell, or taste, you can speak to Affinity Water or Thames Water using the contact information above.

Broadband Speed in Stoke Poges SL2

Stoke Pogesinternet connected globe

The speed of your internet connection at your Stoke Poges home is dependant upon several factors such as:

  • Availability of fibre
  • Distance from the telephone exchange
  • Where you've placed your router
  • Using wi-fi or ethernet connection
  • Which provider you have

Test how fast your internet is and see if it matches the average connection speed for Stoke Poges with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Stoke Poges Average Download Speed Stoke Poges Average Upload Speed
92.20 Mbps 25.90 Mbps
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The type of internet connection you have can affect your download and upload speed in Stoke Poges. An FTTP is the fastest internet connection available in the UK and is available to 31.83% of UK households.

ADSL is the slowest type of connection, in some remote parts of the UK it is the only means of connection available.

Things to consider when searching for a broadband provider in Stoke Poges?

These days, the internet is as important as other essential utilities, perhaps more important. That means choosing an internet service provider could feel daunting. Worry not, let's take a look at the top four points to think about when searching for a broadband provider in Stoke Poges.

Availability

The first thing you need to think about when searching for a broadband provider in Stoke Poges is the issue of availability. Most homes in Stoke Poges should have access to fibre or 'superfast' connections, people outside a built-up area could face issues getting access to the fastest internet.

Although, homes that have been built in the last few years should be able to enjoy access to the FTTH since developers often install the latest networks when building new homes.

Type of connection

How can I connect to the internet in Stoke Poges?

  • Fibre broadband
    • This is fastest connection that's currently available in Stoke Poges
    • Fibre broadband is split into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed that's at least 24 Mbps.
    • A Full Fibre connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through a standard telephone line.
    • Slower speeds up to 24 Mbps.
    • High availability with for 99.9% of Stoke Poges homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Restricted availability in some parts of Stoke Poges.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Stoke Poges.
    • Might work out more expensive without an unlimited data plan.
    • No special equipment required by tethering to your smartphone, although some of the mobile networks in the UK will not allow tethering.
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Stoke Poges broadband cost

Stoke Poges broadband bill

You also need to consider the price you pay for broadband in Stoke Poges. It's easy to find a broadband provider that's offering a cheap introductory offer for new customers, but the price is often for a limited period. We recommend you double check the small print of the offer before you commit to a internet service in Stoke Poges. Some providers will raise the price even during the initial contract period. In the news recently, there was a BT price hike which will be felt by millions of BT customers.

Stoke Poges Broadband Reliability

The reliability of broadband in Stoke Poges should also be considered, with many people working from home either full-time or part-time, knowing you have a reliable broadband connection to keep up to date with work your work can be extremely important.

When we're relaxing we're streaming movies or playing online games with friends meaning without an internet connection that's reliable at your Stoke Poges home is going to be important.

Stoke Poges broadband customer support

Lastly, the technical support for your Stoke Poges broadband connection is really important. Hopefully you shouldn't have to get in touch with your internet service provider, but if you ever do need to speak to them a provider with excellent customer service that can deal with your problem efficiently and quickly should be considered when selecting an internet provider in Stoke Poges.

Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Stoke Poges ask about their broadband.

Broadband Internet FAQs

Is the internet fast in Stoke Poges?

The average speed of broadband in Stoke Poges is:

Stoke Poges Average Download Speed Stoke Poges Average Upload Speed
92.20 Mbps 25.90 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green boxes on your street in Stoke Poges, from which it is connected to your property through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Stoke Poges property. This means it's very fast and extremely reliable. At present, 31.83% of UK home .

What broadband speed do I need?

That would depend on what kind of internet user you are. Check out the table below to find out the kind of broadband speed you should pick for a broadband service in Stoke Poges.

Frequent internet uses Recommended Broadband Speed 2 devices or less
2 devices or less Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit data to connected devices. 2.4Ghz WiFi travels further, but transmit data at slower speeds. 5Ghz WiFi signals have less range, but will transmit the data between devices at faster rates.

What's the telephone dialling code of Stoke Poges

Corded telephone area code Stoke Poges

The telephone area code, sometimes called the landline dialling code, for Stoke Poges is 01806. If you're calling somebody in Stoke Poges, and you are in a different area, you must add 01806 to the number you're calling.

How much does an 01806 Stoke Poges call cost?

If you have calls included with your mobile or landline tariff, the phone call is likely to be included in that tariff. Without an inclusive calls plan, you can expect to pay around 10p per minute, plus an additional call set-up charge.

If you don't know whether you have inclusive calls, you should ask your provider before you make the call so you don't find unexpected charges on your telephone bill.

How many telephone area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity in Stoke Poges

People living in Stoke Poges are able to choose their gas and electricity supplier, but regardless of the supplier they are billed by, the electricity and gas will always be distributed and taken care of by the local network operator.

These network operators are officially called Distribution Network operators (DNOs) and it is these companies that own and operates the infrastructure that connect your Stoke Poges home to the gas and electricity networks.

In many cases you won't need to speak to the Stoke Poges distribution network operator, but should you ever need to, you can easily find out which DNO is responsible for Stoke Poges below.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Stoke Poges

The electricity distribution network operator for Stoke Poges is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email GE@ssen.co.uk
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Stoke Poges

There are no power plants within a 10 mile radius of Stoke Poges.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). Additionally, a tiny amount was generated with other kinds of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, in the next few years we can expect this to reduce as nuclear power stations in the UK’s begin to close, by 2035 there will only one nuclear power plant still producing energy. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel sources include hydro, solar, wind, and biomass. This is expected to continue rising as the UK strives to hit its net-zero targets.

Towns and Cities Near Stoke Poges

If you've ever wondered which municipalities are nearby Stoke Poges, in the below table you will find the closest five municipalities to Stoke Poges.

Closest five municipalities to Stoke Poges
Municipality Distance from Stoke Poges
Farnham Royal -
Farnham Common -
Llangammarch Wells 2.62 miles
Llanwrtyd Wells 2.63 miles
Seer Green 3.64 miles