Utilities in <u>Stondon Massey

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A Complete Guide to Utilities in Stondon Massey

If you just moved and have some questions about Stondon Massey? Our complete guide to utilities in Stondon Massey is going to provide you with everything there is to know about broadband, area codes, power generation and energy distributors, and Stondon Massey water and sewerage. Keep reading to learn everything about utilities in Stondon Massey.

About Stondon Massey, Essex

Stondon Massey CM15 has a population of 767 and is located in the county of Essex. Essex has a population of 1,832,752 people.

Who supplies my water in Stondon Massey?

Stondon Massey water services are supplied by Affinity Water. Below are the main phone numbers for Affinity Water, Anglian Water, and Essex & Suffolk Water:

Getting in touch with your water suppliers for Stondon Massey

Speaking to an advisor at Affinity Water, Anglian Water or Essex & Suffolk Water is one of many options to discuss your Stondon Massey water issues.

Affinity Water contact numbers

Below, you can find the principal contact numbers for Affinity Water general enquiries and emergencies.

Affinity Water contact number Affinity Water Emergency contact number
0345 357 2401 0345 357 2407
Mon-Fri 8am-6pm, Sat 8am-2pm, Emergencies 24/7/365
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Anglian Water contact numbers

Below, you can find the principal contact numbers for Anglian Water general enquiries and emergencies.

Anglian Water contact number Anglian Water Emergency contact number
0345 791 9155 0345 714 5145
Mon to Fri 8am-8pm,Sat 8am-4pm, Sun 10am-4pm,Bank holidays 10am-4pm, Emergencies 24/7/365

Essex & Suffolk Water contact numbers

Below, you can find the principal contact numbers for Essex & Suffolk Water general enquiries and emergencies.

Essex & Suffolk Water contact number Essex & Suffolk Water Emergency contact number
0345 782 0111 0800 526 337
Mon-Fri 8am-7pm, Sat 8am to 1pm, Emergencies 24/7/365

Speaking to an advisor at Affinity Water, Anglian Water, Essex & Suffolk Water, or is one of many options to discuss your Stondon Massey water issues.

Write to Affinity Water, Anglian Water or Essex & Suffolk Water

You can also write to Affinity Water, Anglian Water or Essex & Suffolk Water, either by email or with a letter in the post. You can also send your request via the Affinity Water, Anglian Water or Essex & Suffolk Water website.

Affinity Water

If you prefer to write a letter to Affinity Water can do so by writing to the Affinity Water address below:

Affinity Water Address
Tamblin Way
Hatfield, Hertfordshire
AL10 9EZ

Anglian Water

If you prefer to write a letter to Anglian Water can do so by writing to the Anglian Water address below:

Anglian Water Address
PO Box 4994
Lancing
BN11 9AL

Customers that would rather email Anglian Water, you must use the following email address:

Anglian Water Email Address
anglianwatercustomerservices@anglianwater.co.uk

Essex & Suffolk Water

If you prefer to write a letter to Essex & Suffolk Water can do so by writing to the Essex & Suffolk Water address below:

Essex & Suffolk Water Address
Northumbrian Water Ltd, Northumbria House, Abbey Road
DH1 5FJ
Durham

Customers that would rather email Essex & Suffolk Water, you must use the following email address:

Essex & Suffolk Water Email Address
webcustaccs@eswater.co.uk

Price of water in Stondon Massey

Water bill in Stondon Massey

Water rates in Stondon Massey will vary depending on if your home has a water meter or not. It's easy to find out if your Stondon Massey water rates are metered or unmetered rates by checking your water bill or by speaking to the supplier. Homes with metered Stondon Massey water rates will have a meter number listed on their water bills.

Metered Customers in Stondon Massey

Customers who have a water meter installed at their Stondon Massey home will pay a fixed annual charge, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Affinity Water, Anglian Water, or Essex & Suffolk Water. While the variable charges cover the usage at your Stondon Massey home.

Unmetered Customers in Stondon Massey

Customers without a meter at their Stondon Massey home have an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same regardless of how much water consumed at your Stondon Massey home.

The rate unmetered customers pay for water in Stondon Massey will be based on the rateable value of your home. The rateable value of your Stondon Massey water prices were determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you are single, or have a small family, getting a water meter for your Stondon Massey may save you money.

Customers with big families are probably not going to save money by having a meter installed.

How much is the average water bill in Stondon Massey?

The average water bill Stondon Massey residents are being charged can differ between suppliers in your area. The table below shows the average water bill by supplier:

Supplier Average Water Bill Monthly Average Water Bill Per Year
Affinity Water £16.67 £200
Anglian Water £16.83 £202
Essex & Suffolk Water £20.50 £246
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How do I pay my Stondon Massey water bill?

First, you must sign up and register with Affinity Water, Anglian Water, or Essex & Suffolk Water. Once you've registered an account with Affinity Water, Anglian Water, or Essex & Suffolk Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Stondon Massey bill. Whilst some customers would prefer to pay annually, other customers might like to set up quarterly, monthly, or even weekly payments instead. As soon as you've set up your Affinity Water, Anglian Water, or Essex & Suffolk Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Stondon Massey?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Stondon Massey CM15, your water suppliers are Affinity Water, Anglian Water and Essex & Suffolk Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Stondon Massey Water Frequently Asked Questions

Below we have answered some common questions that customers in Stondon Massey have about their water supply.

Frequently Asked Questions About Water in Stondon Massey

Is tap water in Stondon Massey safe to drink?

Yes! The tap water is safe to drink in Stondon Massey. You can rest assured that Stondon Massey water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Stondon Massey water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Stondon Massey water to make it drinkable.

Where does the water in Stondon Massey come from?

There are three main sources of water that supply Stondon Massey:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Stondon Massey

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Stondon Massey is over 201ppm, that means the water hardness in Stondon Massey is rated as hard water.

What does this mean?

The water being supplied to your home in Stondon Massey contains a higher amount of hard water minerals. hard water means your home appliances are less effective and may increase your bills, your soap and shampoo will also be less effective. You might also notice more limescale build-up in your appliances and your tap water taste may be affected.

Selectra recommends

We recommend adding a softening agent to the water in Stondon Massey.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Stondon Massey No Water

If there isn't any running water in your Stondon Massey home, you will first need to find out whether the problem is with your home plumbing or if the issue is within your neighbourhood in Stondon Massey.

If there is no water at your Stondon Massey home, do you only have no cold water or no hot water? If you don't have hot water but have cold water, the problem will be with the plumbing at your home and not a problem affecting Stondon Massey.

If you don't have any cold water, not even a trickle, contact Affinity Water, Anglian Water, or Essex & Suffolk Water for help. You can also try the following:

  1. Look at the "In Your Area" sections on the Affinity Water, Anglian Water, or Essex & Suffolk Water website for any explanations as to why you have no water.
  2. Check the Twitter account of Affinity Water, Anglian Water, or Essex & Suffolk Water, they will often tweet updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Make sure your stop tap is in the open position.

Stondon Massey water leak or flooding

Stondon Massey water problems might include anything from flooding or a leak, to a burst water main in your Stondon Massey home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you discover flooding or a water leak outside your Stondon Massey property, you should try to do one of the following as long as it's safe to do so:

  1. Contact Affinity Water, Anglian Water, or Essex & Suffolk Water regardless if the issue relates to drinking water or wastewater.
  2. If you can go on the internet at your current location, navigate to the "report a leak" area of the Affinity Water, Anglian Water, or Essex & Suffolk Water website and complete the online form to report the issue.

Why does the water in Stondon Massey taste strange?

If you notice a change in taste or smell with your Stondon Massey water this could be down to one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can infuse the Stondon Massey water with an earthy smell or taste.
  3. Plumbing can also contribute to the taste of your household water, adding rubbery, salty, or metallic hints to Stondon Massey water.

If you are unsure about your water's appearance, smell, or taste, you should not hesitate to reach Affinity Water, Anglian Water, or Essex & Suffolk Water via the contact channels listed above.

Broadband in Stondon Massey CM15

Stondon Masseyinternet connected globe

The speed of your broadband connection at your Stondon Massey home can vary depending on several factors such as:

  • Availability of fibre
  • Distance from the telephone exchange
  • Placement of your router
  • Using wi-fi or ethernet connection
  • Your broadband provider

Test how fast your internet is and see how it compares to the average connection speed for Stondon Massey with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Stondon Massey Average Download Speed Stondon Massey Average Upload Speed
60.40 Mbps 16.90 Mbps
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The type of internet connection you have can affect your download and upload speed in Stondon Massey. An FTTP is currently the fastest broadband connection you can get in the UK at the time of writing, this has been rolled out to 31.83% of households in the UK.

The slowest way to access the internet is ADSL, in parts of the UK that are more remote it is the only means of connection that's available.

Things to consider when searching for a broadband provider in Stondon Massey?

These days, the internet is as important as other essential utilities, some people might consider it the most important. Which means picking a reliable provider for your internet might seem daunting at first. Don't worry, we've covered four main points worth considering before searching for a broadband provider in Stondon Massey.

Availability

The first thing you need to think about before searching for a broadband provider in Stondon Massey is what's available. The majority of homes in Stondon Massey should have access to fibre or 'superfast' connections, those living in rural homes may have limited access to the type of connection.

That being said, homes that have been built recently should be able to enjoy access to the FTTH as developers often tend to install the latest infrastructure when constructing new homes.

Type of connection

What kinds of internet connection are available in Stondon Massey?

  • Fibre broadband
    • This is fastest connection that's currently available in Stondon Massey
    • Fibre broadband is split into two categories, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed that's at least 24 Mbps.
    • A Full Fibre broadband internet connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is delivered through a standard telephone line.
    • Limited download speed of up to 24 Mbps.
    • Available to the majority of Stondon Massey homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Limited availability in some parts of Stondon Massey.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Stondon Massey.
    • Might work out more expensive without an unlimited data plan.
    • No special equipment required by tethering to your smartphone, although some of the mobile networks in the UK will not allow tethering.
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broadband connections options

Stondon Massey broadband cost

Stondon Massey broadband bill

You should also think about how much it costs for the broadband in Stondon Massey. There are many providers offering a low priced offer especially for new customers, however you might find the rate suddenly goes up. We recommend you double check the terms and conditions of the deal before you commit to a internet service in Stondon Massey. Some providers will raise the price even during the initial contract period. We reported recently on the BT price hike which will be felt by millions of BT customers.

Stondon Massey Broadband Reliability

How reliable the broadband is in Stondon Massey should also be considered, with many people working from home on a part-time or full-time basis, we need to have a reliable internet connection to stay in touch with work is really important.

The times when we're not working we're streaming movies or playing online games with friends which without a reliable broadband connection at your Stondon Massey home is going to be important.

Stondon Massey broadband customer support

Lastly, the customer support of your Stondon Massey internet connection is extremely important. There's a good chance you will never need to contact your broadband provider, however, if you have an issue and need to get in touch with them a provider with excellent customer service that deals with your query quickly and efficiently is definitely something worth considering when selecting an internet provider in Stondon Massey.

Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Stondon Massey have about their internet connection.

Broadband Frequently Asked Questions

How fast is the broadband in Stondon Massey?

The average speed of broadband in Stondon Massey is:

Stondon Massey Average Download Speed Stondon Massey Average Upload Speed
60.40 Mbps 16.90 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to a green box on your street in Stondon Massey, from which it is connected to your property through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Stondon Massey home. This means it's very fast and extremely reliable. At the time of writing, 31.83% of houses in the UK .

How fast internet should my internet be?

It really does depend on what kind of internet user you are. Check out the table below to find out the kind of broadband speed you should pick when getting connected in Stondon Massey.

Main internet uses Recommended Broadband Download Speed Up to 2 devices
Up to 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
3-5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to talk to your connected devices. 2.4Ghz WiFi travels further, but does so at slower speeds. 5Ghz WiFi signals have less range, but will transmit the data between devices at faster rates.

What's the telephone area code for Stondon Massey

Corded telephone area code Stondon Massey

The telephone dialling code, sometimes called the area code, for Stondon Massey is 01806. When making a call to someone in Stondon Massey, and you're located in a different region, you should add 01806 to the number you're calling.

How much does an 01806 Stondon Massey call cost?

If you have a call plan with your mobile or landline tariff, the phone call is likely to be included with your tariff. If you don't have an included calls tariff, the cost of the call will be about 10p per minute, plus a small call set-up charge.

If you are unsure whether you have a plan that includes calls, you should ask your provider before making the call to avoid additional charges on your next phone bill.

How many dialling codes does the UK have? Including Northern Ireland, The UK has 645 area codes. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity Supply in Stondon Massey

Residents of Stondon Massey can choose their gas and electricity supplier, but whichever supplier they are with, the gas and electricity is going to be supplied and maintained by the local network operator.

These network operators are officially called Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that supplies your Stondon Massey home to the gas and electricity networks.

More often than not you won't need to speak to the Stondon Massey distribution network operator, but if you do, you can easily find out which DNO is responsible for Stondon Massey right here.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Stondon Massey

The electricity distribution network operator for Stondon Massey is UK Power Networks - Eastern England. You can find the UK Power Networks - Eastern England contact details in the table below:

UK Power Networks - Eastern England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email care@ukpowernetworks.co.uk
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
London

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Stondon Massey

There are no power plants within a 10 mile radius of Stondon Massey.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). Additionally, a small percentage was produced from other types of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, and in the coming years this is expected to reduce as nuclear power stations in the UK’s begin to close, only one will still be generating energy 2035. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable sources can include hydro, solar, wind, and biomass. We can expect to see this continue increasing as the UK strives to hit its net-zero targets.

Municipalities Near Stondon Massey

Perhaps you're wondering which towns and cities are close to Stondon Massey, in the table below you can see the five nearest towns and cities to Stondon Massey.

Closest five municipalities to Stondon Massey
Municipality Distance from Stondon Massey
Doddinghurst -
Kelvedon Hatch -
Mountnessing -